Passport Office

What should have been the start of an exciting family holiday to Greece turned into a nightmare, after a mother of three was unable to board the plane due to a passport mistake

A mum was banned from boarding an easyJet flight with her family and was left £700 out of pocket after being caught out by a crucial passport rule.

Bolaji Omisade, 35, was filled with excitement as she headed to London Gatwick Airport with her husband and three sons ahead of their family holiday to Greece. But on arrival at the airport, she was told by easyJet staff that she wouldn’t be allowed to board the plane.

Confused by the situation, the social worker and content creator from Rainham in Essex was told at check-in that while her passport had not expired, it had been issued more than 10 years earlier, meaning it did not meet EU entry requirements. “Until that moment, I had absolutely no idea this rule existed,” Bolaji told creatorzine.com.

All UK passports must have been issued less than 10 years before the date of entry when travelling to most European countries under post-Brexit travel rules. Bolaji checked that her passport hadn’t expired before heading to the airport, but wasn’t aware of the crucial rule regarding the issue date.

It was a devastating moment for Bolaji as the reality of not being able to go on holiday with her husband and their three sons hit home. “I had to hold back my emotions because my children were watching everything unfold,” she said. “As a parent, that was one of the hardest parts. They were so disappointed.”

With no refund option and their planned departure time approaching, the family decided that Bolaji would return home with their youngest son, while her husband and two older boys would board the easyJet flight to Greece. Amid the holiday nightmare, Bolaji said she saw another holidaymaker being turned away at the airport for the same reason. “That was the moment I realised this wasn’t an isolated incident,” she said.

In an attempt to salvage the holiday, Bolaji swiftly booked an appointment to secure a new passport by using the one-day premium service through His Majesty’s Passport Office. While there were no suitable appointments available in London due to the bank holiday weekend, the mum managed to secure a 9.30am slot in Newport, Wales, and travelled up the night before.

After waiting several hours, Bolaji was finally issued a fresh passport, and she booked new flights. Bolaji and her youngest son joined the rest of the family in Greece on Thursday, but it meant they had only two days left of the holiday before flying home on Saturday.

While it was a stressful time for the family, it also resulted in an expensive mistake. With the cost of the emergency passport, hotel stay in Wales, travel expenses, and extra flights, the family ended up spending an additional £700 on top of their already prebooked getaway.

Since the ordeal, Bolaji has shared her experience on social media, warning other travellers and urging booking platforms to clarify the rule. “I believe airlines and booking platforms could do much more to highlight this rule,” she said. “If sharing my story helps even one family avoid being turned away at the airport, then something positive will have come from what was a very upsetting experience.”

To renew or replace your passport, online or at the HM Passport Office, visit the government website.

EasyJet has a dedicated page on its website to warn passengers of passport rules and requirements, including for the EU. As part of these warnings it explains: “Please check your passport’s expiry and issue date before you travel. If you’re a UK passport holder travelling to the EU (except Ireland), or Iceland, Liechtenstein, Norway, Andorra, Monaco, San Marino, the Vatican City or Switzerland, your passport will need to meet the following criteria:

• It must be valid for at least three months after the day you plan to depart from the EU or above countries*
• It must be no more than 10 years’ old on the date of travel to the EU or above countries.

“Visit the UK government’s advice page for more information.

“Citizens of the European Union, European Economic Area and Switzerland may travel within Europe using a valid EU/EEA/Swiss National Identity Card or Passport Card.”

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Expiry dates aren’t the only passport detail holidaymakers need to check before flying – another overlooked rule could derail your travel plans

Preparing for a trip abroad can be stressful enough. From making sure you’ve packed everything you need to checking airport liquid restrictions and ensuring your passport is still valid, there is plenty for holidaymakers to think about before they travel.

However, some holidaymakers could face an unwelcome surprise at check-in even if their document have months to years left before it expires.

This relates to the number of blank pages remaining in a passport. While many people focus on expiry dates, some countries require visitors to have one, two or even more completely blank pages available for entry stamps or visa stickers.

Travel experts warn that passengers who fail to meet these requirements could be denied boarding by airlines or refused entry on arrival.

Airlines are often responsible for ensuring passengers meet a destination’s entry requirements and can face penalties for transporting travellers who do not qualify for entry.

According to travel guidance published by Schengen, some destinations require at least two blank passport pages for visas and border stamps. The guidance warns that airlines may refuse boarding if passengers do not have sufficient space remaining in their passport.

The requirement can catch out frequent travellers whose passports are filled with entry and exit stamps from previous trips. Experts say many people mistakenly assume a passport is suitable for travel provided it remains in date.

For travel to the Schengen Area, for instance, passport rules already require Brits to ensure their passport was issued within the previous 10 years and remains valid for at least three months after their planned departure date. Some guidance also notes that travellers may need at least two blank pages available for visas and stamps where applicable.

A recent travel warning highlighted that a lack of blank pages can become a particular issue for frequent flyers and those taking multi-country trips. Countries may require empty pages for visa stickers, while immigration officials also need room for entry and exit stamps.

Travel experts recommend checking passport validity, issue dates and the number of remaining blank pages well in advance of departure. Unlike an expired passport, extra pages cannot simply be added to a modern British passport, meaning travellers who are running out of space may need to renew the document before travelling.

According to guidance cited by travel experts, some countries require between two and four blank pages depending on the destination and visa requirements. Travellers planning complex itineraries involving multiple countries are therefore advised to check entry rules carefully before travelling.

The travel expert says ‘thousands upon thousands’ of Brits have had their holidays ruined

Travel expert Simon Calder has issued a stark message to anyone who is going abroad in June, July and August. Many Brits are counting down to their summer holidays and the peak travel season.

However, Simon has urged everyone to do a vital check before travelling to avoid “wrecked holidays”. Simon explained that “thousands upon thousands” of people have already been caught out and missed their booked holidays.

He took part in a discussion on BBC Radio 2, where a holidaymaker explained that he had been turned away from his flight at the boarding gate.

James Luton was due to fly to Portugal last week for his 50th birthday but was denied boarding at the airport gate because his passport was issued more than 10 years ago, even though it was not expired.

Brits heading to the EU or Schengen areas cannot have passports older than 10 years when they arrive at their holiday destination. It must also be valid for at least three months after the day you plan to return home.

Simon appeared on the show to urge everyone with holidays booked to check their passports before it is too late. He said: “Unfortunately, he [James] is just one of thousands upon thousands of people who have fallen foul of this.

“As we speak, there will be people who have headed to the airport, and the same thing happened to them. It is just absolutely miserable.”

Simon urged: “You must remember, if you are going to the EU apart from Ireland, you cannot have a passport older than 10 years on the day you enter. It is the only part of the world that cares about when your passport is issued.

“Everywhere else only cares about the expiry date. Please, if you are going away in June, July and August please check that your passport is going to comply.

“Has it had its 10th birthday on the day you plan to go away, and has it got at least three months left on the date you plan to leave? That way, we can hopefully avoid too many more wrecked holidays.”

Before 2018, passports could remain valid for as long as 10 years and nine months.

This was because months remaining on old passports were rolled over to new passports, but the system was discontinued in 2018.

The problem mainly affects those holding burgundy passports, as anyone with a blue passport received it in 2020 or later.

It is still worth checking children’s blue passports, as they are typically only valid for five years.

You might need to act to make sure your passport is valid

People across the UK could be unknowingly carrying an invalid passport. Every Brit needs a valid passport for travelling abroad, and the document generally remains active for 10 years – or five years for children.

At present, a UK passport costs £102 via an online application, or £115.50 using a paper form, while a child’s passport is £66.50 when applying online, or £80 with the paper form. Once your passport arrives, there’s one important step you must take to make it valid – otherwise, it simply won’t be accepted.

In an alert posted on X, formerly Twitter, the Passport Office said: “Don’t forget to sign your passport! Most people over the age of 11 will need to sign their passport, and can’t use it until it’s signed. Unless your passport states ‘The holder is not required to sign’, you must use a black ballpoint pen [and] sign on the holder’s signature line.”

Additional guidance on Gov.uk reads: “A sign after receipt passport is not a valid travel document until the holder has signed it. HM Passport Office advises customers to sign their new passport as soon as they receive it.

“A passport may not be valid for travel if a customer has made a mistake when signing (for example, they have signed the wrong name). Passports that were issued with a digitally printed signature remain valid until their expiry date.”

Passport holders should avoid signing in pencil or coloured ink, using a signature that differs from their normal one, or including any additional details not ordinarily part of their signature, as doing so could make the passport invalid. It’s equally important never to rub out a pencil signature as this could cause damage to the page, and under no circumstances should you cross out, amend, or apply correction fluid to the signature.

The warning comes as millions of Brits prepare for peak holiday season

British families arranging summer holidays are being advised to double-check this before travelling or face last-minute disruptions that could jeopardise their plans.

HM Passport Office has issued a new alert to households submitting passport applications together, warning that a straightforward error when posting documents could delay the procedure. In guidance published online, the body stated families and couples should submit all supporting paperwork in one envelope when making multiple applications. Authorities emphasised this is especially vital where identical documentation – such as birth or marriage certificates – is required for more than one person.

The department said: “Linking the right documents for multiple applications can help avoid delays.”

Straightforward measure that could prevent weeks of waiting

According to the official guidance, applicants should place all paperwork in a sturdy envelope and clearly mark each application reference number on the front, above the address.

Families are also informed they can post their documents to any of the addresses supplied, even if individual applicants received different submission instructions.

However, there is one critical condition: if anyone in the group requires their identity verified, documents must not be dispatched until this stage is completed. Applicants will receive an email confirming when the Passport Office is prepared to accept paperwork.

Why this is important right now

The alert comes as millions of Britons gear up for the peak holiday season, when demand for passports typically rockets.

Official government guidance states that standard UK passport applications usually take up to three weeks, though this can take longer if documents are missing or incorrectly submitted.

The UK Government advises travellers to apply well in advance of any planned trips and to check passport validity rules for their destination, particularly for travel to the EU, where stricter expiry and issue-date requirements apply post-Brexit.

The risk of expensive travel chaos

Failing to follow the correct procedure could mean applications are separated or delayed while officials attempt to match documents to the right person.

This, in turn, risks passports failing to arrive on time, potentially resulting in missed flights, cancelled holidays and hefty rebooking charges.

With overseas travel continuing to bounce back strongly, officials are urging families not to leave anything to chance.

The Passport Office said planning ahead and following the correct steps allows travellers to “plan ahead with confidence” – and avoid unnecessary stress just weeks before departure. Further details can be found here.

People could find themselves unable to travel this summer if they don’t spot these problems

Aside from your plane ticket, your passport is one of the most important documents you need to travel. But Brits need to make sure their passport’s appearance doesn’t put an end to holidays before they even start.

With fuel disruptions and other global events making the thought of holidays a bit stressful, people need to make sure their passports are valid and free of any additional issues that could prevent them from heading to their destination. These could seem minor, but airport security won’t take chances, and Brits could be out of pocket.

Usually, the main concern for people jetting off on holiday is ensuring they have enough valid months left on their passport. However, minor tears and water damage that seem like small issues may render a passport invalid in the eyes of border authorities – regardless of how long it has left to expire.

According to the GOV.UK website, you must replace a damaged passport immediately. This can typically take three weeks, but it can sometimes be longer, with waits of up to six weeks, so anyone with plans coming up soon should act fast.

What kind of damage will make a passport invalid?

The GOV.UK website lists all of the reasons that could render a passport invalid for travel. These include:

• when the personal details or observation page are unreadable
• laminate peeling or lifting away from the personal details page
• unreadable security details
• missing or detached pages
• where the front, back or personal details page has been cut
• damage or discolouration to any part of the passport caused, for example, by water/chemical/ink spills or tears/rips/bite marks

People who have the blue e-Passport may be found invalid for travel if the perforated passport numbers have been torn or the personal details page is torn, damaged, or cracked. People could also be rejected from passport checks if their passport has a chip or antenna that shows through the endpaper on the back cover of a burgundy e-Passport or the personal details page of a blue e-Passport

Damage that does not need an explanation and won’t render a passport invalid for travel includes:

• any damage that is not on the personal details or observation pages
• any visas, vignettes or immigration stamps are unaffected by the damage (Passport officers must be happy there are no security features or details missing)
• any damage or discolouration to the passport cover and blank visa pages is caused by water/chemical/ink spills/tears/rips/burning/bite marks/writing or drawings

To replace a damaged passport, Brits can apply online here to be processed as quickly as possible. It costs £102 for adults, and customers will need a digital photo and a credit/debit card. GOV.UK added: “You’ll need to ask someone to confirm your identity online if you’re replacing a lost or stolen passport.”

People with travel plans that are sooner than the typical three-week turnaround may apply for a fast-track service at a premium cost. This usually results in an appointment at the Passport Office within a week, with documents often being issued the next day.

This express service comes at an added cost compared to the normal wait time and process. It costs £192 for an adult passport (or £206 for a 54-page frequent traveller passport).

There’s a simple passport and booking mistake that could see holidaymakers pay up to an extra £160 per passenger, just to correct it, or be denied boarding at the airport

An easy passport mistake could see holidaymakers denied boarding at the airport or charged a fee.

Jetting off abroad is always exciting, but there are a few key pre-planning checks everyone should make to ensure a smooth, safe journey. From ensuring the passport is in date, securing valid travel insurance, checking any travel advice on the Foreign Office website, to understanding the country’s entry requirements and the European Union’s (EU) new Entry/Exit System (EES).

Then comes the fun part: booking a luxurious hotel or resort, planning a desirable itinerary, finding the best flights, and heading to the airport. Yet, amid the anticipation, there’s a simple mistake with passports and flight bookings that could cause major disruption to anyone’s travel plans, and it’s easily avoidable.

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Gavin Lapidus, Company Director at eShores, a UK-based travel agent, warned that a traveller’s name on a passport must match the name on their booking. This can be an issue for shortened or nicknames, name changes, including for those who are married, and any spelling mistakes.

If the name on their booking does not match the passport, holidaymakers could “be denied boarding, experience delays at security or check‑in, or be charged a fee to correct the name”, Gavin exclusively told the Mirror. “Airline policies vary, so it’s important to triple‑check name details before booking.”

The travel expert further advised: “Travellers should never use shortened names, nicknames, or aliases when booking flights. For example, booking under ‘Bob’ instead of ‘Robert’ can result in being denied boarding if it doesn’t match the passport exactly. Always use your full legal name as it appears on your passport to avoid delays or additional fees.”

Gavin also warned about the cost of correcting a spelling mistake. “Minor spelling errors can sometimes be corrected, often for a fee. However, full name changes are usually not allowed,” he explained.

“If you spot an error, contact your airline as soon as possible, as acting quickly improves your chances of having it fixed. Be prepared to show valid identification and expect potential charges.”

For easyJet passengers, they can amend their title or correct spelling mistakes via the airline’s website or mobile app free of charge. However, if anyone needs to change the name on the flight booking, easyJet will charge £60 per passenger per flight when amended online, or £65 with the customer service team.

Meanwhile, Ryanair will charge £115 per passenger for a name change when made online, or £160 through an agent. For Jet2, if a name change is made 15 days before the departure date, it will cost £50, but 14 days or less will set a passenger back £150.

For Brits who are married but have not yet changed their maiden name on their passport, Gavin further advised: “If a traveller has recently married, the name on the booking must still match the name shown on the passport. There is no legal obligation to change your surname immediately after marriage.

“If your passport is still in your maiden name, you can continue to travel using it until it expires, as long as your flight booking is made in the same name. You can update your passport at any time using your marriage certificate.”

Do you have a travel story to share? Email webtravel@reachplc.com