passenger

DUE to the ongoing crisis in the Middle East, many Brits will find their holiday plans postponed or cancelled.

From those who are stranded in the UAE or supposed to be heading abroad, what does the conflict mean when it comes to travel insurance and your airline rights?

Well, UK travellers stranded across the globe or due to fly via the Middle East in the coming days have very different rights depending on who they booked their trip with.

Those who booked flights with a non UK or EU airline like Emirates, Etihad or Qatar and were travelling from a destination outside the UK via the Middle Eastern hubs have limited rights compared to those who are travelling with a UK or EU airline or flying directly in or out of the UK.

UK passenger rights mean airlines have a duty of care to provide you with food and drink while you are delayed as well as a way to communicate by email or phone and overnight hotels and transfers if needed. 

Under these same rights, the airline must get you to your destination as soon as is possible, even if that involves a different airline.

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However, those travelling on non UK or EU flights from elsewhere in the world to the big hub airports in Dubai, Abu Dhabi and Qatar do not get the same rights.

This could be someone travelling from Thailand back to the UK via Dubai that is now stranded in Thailand as flights have been cancelled and the airspace is closed.

Airlines in this case MUST get you to your destination as soon as possible but there is no legal right to meals, accommodation or communication.

They also must provide you with a refund if you choose not to travel but beware of this option. The minute you accept a refund, the airline has no duty of care to you and no obligation to re-route you.

You would then need to book new flights yourself, which may be significantly more expensive. Travel insurance would not cover the difference between a refunded ticket and a new booking.

Despite this, the General Civil Aviation Authority in the UAE have – in a very rare move – confirmed that the state would be covering all accommodation and hosting costs for stranded passengers.

Of course, this only applies to Brits who are stranded in the UAE, so the likes of Dubai or Abu Dhabi.

Due to its location many holidaymakers will pass through the likes of Dubai or Doha before travelling onwards during an indirect journey.

In fact more than half a million travellers head through the hubs of Dubai, Abu Dhabi and Doha every day.

For Brits, many long-haul flights to destinations like Thailand, Australia and South Africa generally stop in these airports.

Due the ongoing conflict, the airspace has been closed, as have the airports in Dubai and Doha.

Meanwhile, Abu Dhabi is starting up very limited flights with Etihad Airways.

Tim Riley, MD of travel insurer True Traveller and chairman of the UK Travel Industry Association, which represents all the major UK insurers, has advice for impacted travellers.

He explained that while airlines have an obligation to re-route passengers, they cannot override certain situations.

Tim said: “The primary issue in the current situation is airspace closures and the inability to leave the country.

“Travel insurance cannot override government airspace restrictions or operate repatriation flights.

“Airlines have a legal obligation to re-route passengers to their final destination once services resume, whether on their own aircraft or with an alternative carrier.”

Airlines are releasing statements on imminent trips, and head here for the latest updates on flights and holidays.

Here’s where you’ll find information on Cyprus airport which was evacuated as easyJet and British Airways among 60 flights to cancel.

And for staycations, here’s the beautiful UK holiday hotspot with shipwrecks, seals and horseshoe-shaped waterfalls.

WASHINGTON — A crowd gathered at a commuter gate at Reagan National Airport on Friday as fog-laden Washington skies caused an hourlong ground stop that backed up passengers hoping to head out from American Airlines’ Terminal D.

But soon the already densely packed area swelled even more, as word spread across nearby gates that, of the hundreds of air travelers coming and going, only one among them was accompanied by a U.S. Secret Service detail, along with uniformed local police officers: former President Biden.

Biden, who has rarely made public appearances since leaving office last year, sat, like many of his fellow passengers, awaiting a flight that would take him to Columbia, S.C., for an evening event with the South Carolina Democratic Party.

Passengers whispered and gaped in wonder: Why would a man who for a time was leader of the free world be, like they were, at the mercy of airport travel delays, even as he sat ensconced in his security detail?

Maybe for Biden it made more sense than for some other former presidents. Known for years as Amtrak Joe, Biden as a senator prided himself on becoming arguably the nation’s biggest Amtrak fan, regularly taking the train home to Delaware rather than taking up residence in Washington. Now, as a former president, he’s been spotted riding the rails since, taking selfies with and chatting up his fellow passengers.

On Friday, the vibe was about the same, as Biden — seated in the third row of the tiny first class cabin on the commuter jet — boarded the flight ahead of other passengers, along with his detail, members of which were spread throughout the plane.

“God bless you, sir,” one woman said, as she filed past Biden in his window seat, newspaper in his lap.

“Thank you for your service,” a man said, shaking Biden’s hand.

The woman who took the aisle seat next to the former president first set down her coffee on the arm rest they shared, deposited a bag in the overhead compartment, then sat down and realized her seatmate was the nation’s 46th president.

Biden set his hand on her cup to steady it, then met her gaze with a hello as she took her seat.

“I feel like I’m about to cry,” the woman said, as they shook hands and, over the course of the next hour, chatted throughout the flight.

Former presidents and their spouses receive lifelong Secret Service protection under federal law, but there are no provisions guaranteeing the elite levels of private travel that were necessary features of their time in office.

Kinnard writes for the Associated Press.

The way we travel could be changed forever following a futuristic rail project with rapid journeys from London to Paris within 20 minutes, and to Amsterdam in a mere 22 minutes

In a glimpse into the future of travel, a journey from London to Paris could take just 21 minutes, thanks to an innovative rail project.

As it stands, the fastest train journey from London to Paris takes two hours and 16 minutes, thanks to the efficient Eurostar which departs from St. Pancras International. However, if a futuristic rail project comes into fruition, the trip could be reduced to 1/6 of its current length, thanks to a hypothetical rail service that’d travel at more than 600mph.

This ultra-high-speed service would be made possible with hyperloop technology, which would involve passenger pods travelling through low-pressure tubes. In addition to the 21-minute journey to Paris, it could also provide transport from London to Brussels in 20 minutes, to Amsterdam in 22 minutes, and Berlin in just over an hour, reports the Telegraph.

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Yet the concept isn’t new and was brought to the spotlight in 2013, when entrepreneur Elon Musk published a white paper on the hyperloop, a proposed transportation system. Musk previously labelled it a ‘fifth mode of transport’, and work has been underway in Europe on making this hypothetical engineering marvel a reality.

The European Hyperloop Center (EHC) in Veendam opened in the Netherlands two years ago, offering a 420-metre hyperloop test tube that runs adjacent to a train track. There have been successful hyperloop tests, and engineers have achieved a “zero-moving-parts lane switch” by enabling the pods to alter their course without mechanical track adjustments.

While it was conducted at 55mph, The Telegraph, which visited the European Hyperloop Center, said it was a “turning point” for hyperloop. The inventive project could revolutionise how we travel and is said to feel like flying rather than boarding a standard train.

The managing director of the Hyperloop Center Veendam, Kees Mark, told the Telegraph: “To think that we could be having coffee in Paris in under an hour from now is a huge mindset shift. It’s more like flying. That’s one of the benefits of hyperloop – there’s no wear from moving parts.”

But there’s a long way to go for the ultra-fast transport, with the project facing major setbacks and a bundle of technical difficulties. It can also present some health and safety concerns.

In 2023, Virgin Hyperloop in the US halted passenger operations amid safety concerns, a complicated regulatory process, and substantial financial difficulties. One of the project’s investors, Richard Branson, withdrew after the company failed to reach its goal of 700mph, achieving only 107mph during the first human trial.

The number of passengers the hyperloop service could carry is another hurdle compared to a standard rail service. Hyperloop pods are designed for low-capacity, high-frequency travel, typically holding 28 to 40 passengers per capsule. However, because they are designed to operate every 30 to 120 seconds, they aim to achieve high hourly throughput despite small cabin sizes. Some designs suggest up to 50 passengers, but smaller, faster-moving pods are generally prioritized for efficiency

At this point, the project is still very much in the experimental stage, and it could be years before the form of transport is introduced for use, but with tests well underway, could this be the new normal?

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A shutdown of the Department of Homeland Security that took effect early Saturday affects the agency responsible for screening passengers and bags at airports across the country. Travelers with airline reservations may be nervously recalling a 43-day government shutdown that led to historic flight cancellations and long delays last year.

Transportation Security Administration officers are expected to work without pay while lawmakers remain without an agreement on Homeland Security’s annual funding. TSA officers also worked through the record shutdown that ended Nov. 12, but aviation experts say this one may play out differently.

Trade groups for the U.S. travel industry and major airlines nonetheless warned that the longer Homeland Security appropriations are lapsed, the longer security lines at the nation’s commercial airports could get.

Here’s what to know about the latest shutdown and how to plan ahead.

What’s different about this shutdown?

Funding for Homeland Security expired at midnight Friday. But the rest of the federal government is funded through Sept. 30. That means air traffic controllers employed by the Federal Aviation Administration will receive paychecks as usual, reducing the risk of widespread flight cancellations.

According to the department’s contingency plan, about 95% of TSA workers are deemed essential personnel and required to keep working. Democrats in the House and Senate say the Department of Homeland Security won’t get funded until new restrictions are placed on federal immigration operations.

During past shutdowns, disruptions to air travel tended to build over time, not overnight. About a month into last year’s shutdown, for example, TSA temporarily closed two checkpoints at Philadelphia International Airport. That same day, the government took the extraordinary step of ordering all commercial airlines to reduce their domestic flight schedules.

John Rose, chief risk officer for global travel management company Altour, said strains could surface at airports more quickly this time because the TSA workforce also will be remembering the last shutdown.

“It’s still fresh in their minds and potentially their pocketbooks,” Rose said.

What is the impact on travelers?

It’s hard to predict whether, when or where security screening snags might pop up. Even a handful of unscheduled TSA absences could quickly lead to longer wait times at smaller airports, for example, if there’s just a single security checkpoint.

That’s why travelers should plan to arrive early and allow extra time to get through security.

“I tell people to do this even in good times,” Rose said.

Experts say flight delays also are a possibility even though air traffic controllers are not affected by the Homeland Security Department shutdown.

Airlines might decide to delay departures in some cases to wait for passengers to clear screening, said Rich Davis, senior security advisor at risk mitigation company International SOS. Shortages of TSA officers also could slow the screening of checked luggage behind the scenes.

What travelers can do to prepare

Most airports display security line wait times on their websites, but travelers shouldn’t wait until the day of a flight to check them, Rose advised.

“You may look online and it says 2½ hours,” he said. “Now it’s 2½ hours before your flight and you haven’t left for the airport yet.”

Passengers should also pay close attention while packing since prohibited items are likely to prolong the screening process. For carry-on bags, avoid bringing full-size shampoo or other liquids, large gels or aerosols and items like pocketknives.

TSA has a full list on its website of what is and isn’t allowed in carry-on and checked luggage.

At the airport, Rose said, remember to “practice patience and empathy.”

“Not only are they not getting paid,” he said of TSA agents, “they’re probably working with reduced staff and dealing with angry travelers.”

Will the shutdown drag on?

The White House has been negotiating with Democratic lawmakers, but the two sides failed to reach a deal by the end of the week before senators and House members were set to leave Washington for a 10-day break.

Lawmakers in both chambers were on notice, however, to return if a deal to end the shutdown is struck.

Democrats have said they won’t vote to approve more Homeland Security funding until new restrictions are placed on federal immigration operations after the fatal shooting of Alex Pretti and Renee Good by immigration agents in Minneapolis last month.

In a joint statement, U.S. Travel, Airlines for America and the American Hotel & Lodging Assn. warned that the shutdown threatens to disrupt air travel as the busy spring break travel season approaches.

“Travelers and the U.S. economy cannot afford to have essential TSA personnel working without pay, which increases the risk of unscheduled absences and call outs, and ultimately can lead to higher wait times and missed or delayed flights,” the statement said.

Yamat writes for the Associated Press.

Thousands of Uber, Bolt and Addison Lee drivers will log off on Valentine’s Day, urging customers to boycott ride-hailing apps as unions accuse firms and TfL of failing to address falling pay, safety risks and unfair working conditions.

Private hire drivers across the UK are urging customers to boycott major ride-hailing apps on Valentine’s Day as part of a protest over pay, working conditions and what they describe as regulatory failures.

Members of the Independent Workers of Great Britain (IWGB) Private Hire Drivers branch are asking consumers not to use Uber, Bolt or Addison Lee on Saturday 14 February, while drivers log off the platforms and join a motorcade in central London from 5pm to demand legislative reform.

Nader Awaad, chairman of the IWGB Private Hire Drivers branch, described drivers’ experiences as “systemic exploitation” caused by fare structures, rising operating costs and what he calls insufficient oversight from Transport for London (TfL).

Awaad, 59, from Walthamstow, began driving in 2019 after being made redundant from a senior management role. He told The Mirror: “The UK’s private hire industry is a wild west. With no protection from unfair dismissal, drivers see their livelihoods disappear in the blink of an eye.

“With no real safety measures, we are left unprotected from passenger violence, frequently resulting in serious injuries or, in the tragic case of our member Gabriel Bringye, death. And that’s before we even start talking about pay,” he said.

Gabriel Bringye, 37, was a much loved private hire driver from Tottemham, north London. In February 2021, he was fatally stabbed during a robbery by a group of teenagers who had booked his cab by chance. He died from blood loss despite attempting to defend himself.

The attack left a deep mark on the driving community, and following the trial, Bringye’s family established Gabriel’s Campaign for Driver Safety, calling for stronger protections for private hire drivers and measures to prevent future tragedies.

According to the IWGB, drivers can work 12 to 18-hour days just to break even, covering fuel, insurance, vehicle maintenance, traffic fines and platform commission. Awaad highlighted a case where a Heathrow-to-central London ride cost £111 for the passenger, but the driver was paid only £29. “After expenses, many drivers are earning less than the minimum wage,” he told us.

He also criticised “upfront” or “dynamic pricing,” which sets fares for passengers and pays drivers via algorithms. Research from Oxford University found that Uber driver pay has declined since the model’s introduction. Under this system, drivers have no say over fares and can bear the cost of delays or route changes.

The protest follows the Supreme Court ruling that Uber drivers are workers, entitled to minimum wage and holiday pay. Awaad argues operators responded by adjusting pay structures in ways that reduced earnings. Uber has said it complies with the ruling and provides worker protections, including holiday pay, pensions and minimum earnings guarantees.

Beyond pay, safety remains a concern. Drivers report risks of assault and abuse, along with sudden account deactivation by operators. Awaad insists TfL, as the licensing authority, should oversee any suspension decisions. The union also wants stricter passenger identity checks after incidents involving stolen or fraudulent accounts.

Awaad’s attempts to raise these concerns directly with TfL Commissioner Andy Lord, including offering detailed evidence, were reportedly declined.

When The Mirror reached out to TfL, a spokesperson said: “We take our responsibilities as the licensing authority seriously to ensure that everyone can travel safely and reliably. Operators must meet high standards in order to be licensed in London and we continually keep licensing requirements under review to ensure safe services for Londoners.”

The IWGB is lobbying Parliament for legislative changes addressing pay transparency, commission levels, safety protections, and due process in account suspensions.

Alex Marshall, IWGB president, urged public support: “If drivers and riders unite, we can push TfL and the government to implement protections similar to New York, France, Mexico and Barcelona. Drivers deserve fair pay, capped hours, holidays and safety measures. The time for change is now.”

Responding to concerns around pay and transparency, an Uber spokesperson said: “We regularly engage with drivers, especially through our industry-leading agreement with GMB Union, who are not taking part in this action. More and more people choose to earn with Uber because we offer flexibility over where and when they work, as well as offering the best benefits in the sector.

“Drivers have transparency over every trip they take – including the destination and their earnings – before they decide whether to accept it. All drivers receive a weekly summary of their earnings, which includes a clear breakdown of what Uber and the driver received from trips,” the statement concluded.

Similarly, a Bolt spokesperson said the company operates a different model outside London. “Through Bolt Flex, the first model of its kind in the UK, drivers outside London can set their own fares, negotiate directly with passengers, and operate on a transparent, flat commission with no hidden fees. Drivers are already earning up to 7% more per trip on average, while receiving 24% more orders per hour.”

In response to safety concerns, Bolt added: “The safety of drivers is our top priority. We have committed €100 million globally to strengthen safety across our platform, contributing to a 14% reduction in safety-related incidents year over year.

“Drivers are provided with passenger ratings and ride history before pickup, can share live trip details with trusted contacts, and have access to 24/7 in-app and phone support. Our Emergency Assist button connects directly to emergency services and alerts Bolt’s 24/7 safety team, and our trip monitoring technology flags unexpected or prolonged stops. We also offer one of the sector’s most affordable CCTV schemes for drivers.

“Drivers on the Bolt platform operate as independent partners, and access is conditional on compliance with our safety and community standards. Accounts are only ever deactivated following a full investigation, with a clear review process. We will continue working with drivers to raise standards across the sector.”

The Mirror contacted Addison Lee for comment.

A plane passenger has sparked a debate after bringing up an unspoken ‘middle seat rule’ that she demands all fliers follow, but some people have claimed she’s being ‘cheeky’

Nobody relishes being stuck with the middle seat on a plane. We all have our preferences when it comes to flying, and for virtually everyone, that means either bagging the window or aisle seat, while the dreaded middle spot remains the universally unwanted option for most travellers.

The middle seat earns its poor reputation because it offers none of the perks associated with its neighbours. You’re denied the scenic views enjoyed by window-seat occupants, and you miss out on the additional legroom that comes from stretching into the aisle. What’s more, if you’re flying solo, you’ll typically find yourself sandwiched between two strangers.

One woman has recently taken to social media to argue that there should be an unwritten “rule” observed by all air travellers, granting middle-seat passengers a modest degree of comfort – though whilst many backed her stance, others branded her simply “cheeky”.

Australian Molly Wroe posted a video on TikTok documenting her middle-seat ordeal on a recent flight. Throughout her journey, she found herself trapped between two male passengers who wouldn’t allow her access to either armrest – which she insisted violated a crucial unspoken aviation etiquette.

She questioned: “Who’s gonna tell these men I get both arm rests because I’m in the middle??”

She reinforced her position in the caption, stating: “Middle person gets both armrests.”

This unofficial etiquette surrounding the middle seat has been debated before. It’s frequently suggested that passengers occupying the window and aisle seats shouldn’t monopolise their inner armrests, given they already benefit from an outer armrest plus the additional perks of avoiding the middle position.

Consequently, many argue that the middle seat passenger ought to have access to both armrests flanking their seat, as they’re denied the privilege of a decent view or extra legroom. This was precisely Molly’s argument in her video – though not everyone saw eye to eye with her stance.

Several commenters on her clip branded her “cheeky” for expecting access to both armrests. They contended there’s no “airline rule” stipulating the middle seat gets armrest priority, suggesting instead that she should simply ask her neighbouring passengers if they’d mind shifting their arms.

One person questioned: “Why would you get both, and they both get zero?” Another remarked: “Absolutely not, one each, which is fair; there are no rules regarding arm rests.”

A third commented: “Why don’t you tell them instead of filming? It’s not an official rule that the middle seat gets both armrests.”

However, others leapt to Molly’s defence, insisting it’s an unwritten rule rooted in basic courtesy. Whilst it’s neither a legal requirement nor an airline regulation that’s actively enforced, most passengers would willingly relinquish the armrest out of compassion, recognising that the middle seat is utterly miserable and warrants some degree of comfort.

One commenter remarked: “Everyone in the comments is not getting it, but you’re right. It’s an unofficial rule, but it’s just polite. Middle gets nothing, so they get both armrests. The window and the aisle each get their outer armrest and all the other perks.”

Another contended: “The window seat gets one armrest and the window, aisle seat gets one armrest and obviously the aisle to get up whenever they like, and the centre seat gets no window, no getting up when they like and BOTH armrests. THAT’S THE RULE ON ANY AND ALL AIRLINES.”

A third added: “They both have one on the outside, one gets the window, and one has free access to the toilet. Would seem fair to me.”

A cabin crew member met the love of her life on a flight to Tenerife after he helped her in an awkward moment – the couple are now happily married and about to celebrate their 25th Valentine’s Day together

Back in June 2001, flight attendant Alexis Milford-White went to work as usual, expecting nothing out of the ordinary as she boarded the TUI flight to the Canary Islands. Ready, as always, to assist her passengers.

Little did she know she was about to meet her future husband Stuart at 30,000 feet in the sky while he was heading off on holiday with his friends.

One simple act of kindness on his part “broke the ice” and the pair began meeting up regularly. Just two months into their fledgling relationship, Alexis was struck down with a debilitating illness, which is when Stuart really proved their love was the real deal.

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It was during a routine Boeing 757 flight from Manchester airport – where 32-year-old Alexis was based – to Tenerife that the lovebirds first encountered each other. Stuart, 24, was sitting in the emergency exit row and travelling on holiday with friends. He’d already struck up a conversation with the cabin crew member who had caught his eye when an unfortunate, clumsy moment saw him step in to save her blushes.

“We got chatting throughout the flight, and at one point he even helped me when I dropped the money from duty-free sales all over the cabin floor,” Alexis said. “It was one of those moments that just broke the ice”.

Thankfully, Stuart acted on his feelings and asked for Alexis’ phone number, messaging her shortly after, even though he was soaking up the sun with his pals. “Three days later, I got a text from Stuart, and that was it,” she said. “We stayed in touch throughout his holiday and would talk on the phone for hours, sometimes up to 12 hours at a time.”

Alexis, who had dreamed of being a flight attendant since she was a little girl, landed her role after taking a leap of faith and quitting her bank job. She believed her career path was “meant to be,” just as when she managed to work on Stuart’s return flight home from Tenerife, which she said “felt like fate.”

During the journey, the pair had the chance to make plans to meet when they got back in the UK. Although there was some distance between their homes, with Stuart living in Birmingham and Alexis in Preston, they made sure they hooked up weekly.

However, it was after just two months into their new and exciting relationship that Alexis became seriously ill with a spinal bacterial infection, which meant she could no longer walk. Such a debilitating health battle, with the challenges it brought, may have signalled the end for many new couples. But it only cemented their commitment.

Alexis was forced to give up work for a long time as she learnt to walk again using water rehabilitation, but Stuart was right there by her side. “Without hesitation, Stuart left his training in Birmingham to come and be with me,” she said. “He was an amazing support and it became clear very quickly we were meant to be together.”

After six months, he moved in with Alexis, and the huge Disney fans married in 2004 at Disney in Florida. They’ve been inseparable ever since and are about to celebrate their 25th Valentine’s Day together.

Alexis is now back working for TUI and thinks her travelling means they make the most of their time together. “We’ve had our ups and downs like any couple,” she said. “But if it wasn’t for that flight, we wouldn’t be together. I went to work that day thinking it was just another shift, and instead, I met my husband, and he’s my rock. Even after all these years, it still amazes me that love found us in the sky.”