Nice

Polo Lam and his girlfriend Laura Matos say they only spent minutes on the phone to check Google Maps and the internet but were stunned at the final cost

A British traveller has warned holidaymakers about the risk of unexpected charges after spending just two hours in Monaco left him and his girlfriend with a £109 (€128.88) phone bill. Polo Lam, 30, from Whitby, North Yorkshire, was travelling across Europe with his girlfriend Laura Matos, 29, in September when the couple made a brief stop in Monaco.

Despite using just 18.66MB of mobile data between them, the pair were left picking up almost £85 (€99.79) in roaming charges, sending their monthly bill soaring to £109 (€128.88), compared with just £25 (€29.18) the previous month. Experts say 18.66MB is roughly the amount of data someone might use scrolling through Instagram for just three to 10 minutes, depending on the content being viewed.

The couple were enjoying a budget-friendly interrail holiday from Barcelona to Vienna, travelling through France, Italy, Slovenia, Croatia and Hungary. While staying in Nice, they decided to visit nearby Menton and make a short stop in Monaco, which hadn’t originally been part of their plans.

Laura, a psychologist and founder of La CoolMente, said: “It was actually my idea to visit Monaco. I’d heard so much about the luxury and the famous casino, and I wanted to see what it was like for myself.”

But it was only when they continued their journey into Italy that Polo checked their mobile account and discovered the their trip had cost more than they bargained for. Speaking to Nomad eSIM, Polo said: “I couldn’t believe it when I saw the bill. We’d only been in Monaco for a few hours, and somehow our phone bill had jumped to £109 (€128.88).

“We’d barely used our phones. We only checked Google Maps and opened Instagram, but that was about it.

“What really scares me is thinking about what could have happened if we’d stayed overnight. If we’d spent a whole day or two there, we could potentially have been looking at a bill running into the hundreds, or even thousands of pounds.

“I’m pretty stingy when it comes to money, so you can imagine how I felt. We’d gone interrailing to have a relatively inexpensive holiday, and suddenly we had this huge phone bill.”

Laura added: “We were both confused about where the charges had come from. We’d only used our phones briefly to find our location, so we felt the bill was completely unreasonable. We kept talking about it for days afterwards because we’d been trying so hard to save money throughout the trip.”

Polo said the unexpected expense put a dampener on their holiday. “The worst part was thinking about what else we could have spent that money on. We were trying to keep costs down, and it would have paid for three or four meals out in some of the places we visited.”

Laura agreed that the money could have been put to much better use. She said: “We’d been avoiding expensive experiences to save money, so it was frustrating to see that money disappear on a phone bill without getting anything enjoyable in return.

“I’d much rather have spent it on a nice meal at a restaurant with a view, visiting a museum or even a more comfortable hotel. When you’re travelling around Europe by interrail, a bit of extra comfort can make a big difference.”

The experience left the couple more cautious about using their phones abroad, particularly when travelling between countries. Polo said: “I’d tell anyone travelling around Europe to check exactly which countries are covered by their mobile plan. Just because somewhere is in Europe doesn’t mean your normal roaming allowance applies. We found that out the expensive way.”

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Tim Page, Marketing Lead at Nomad eSIM, said: “One of the biggest misconceptions about mobile roaming is that travelling within Europe automatically means you’re covered by your usual mobile plan.

“Monaco is a perfect example. Despite being surrounded by France on three sides, it’s not part of the European Union and isn’t automatically covered by the EU’s Roam Like at Home rules. Introduced in June 2017, these rules generally allow customers of EU mobile operators to use their calls, texts and data across EU countries without paying additional roaming charges.

“This means travellers could be using their phones in Nice without additional roaming charges, then cross into Monaco and face significantly higher rates for exactly the same usage. Before travelling, always check which countries are included in your mobile plan, particularly destinations such as Monaco, Andorra and Switzerland.

“Even small amounts of data can result in surprisingly expensive bills, so consider switching off data roaming or using a travel eSIM that specifically covers your destination. If you do receive an unexpected roaming charge, contact your mobile provider as soon as possible. While there’s no guarantee, some providers may be willing to reduce or waive the charges as a goodwill gesture.”

THEY scored a resounding victory for farmers everywhere when they won Britain’s Got Talent this year.

And now the Hawkstone ­Farmers Choir want to follow their success with a place on the Glastonbury main stage — and are calling for Emily Eavis to sign them up for next year.

In an exclusive interview with The Sun, one of the choir’s leaders, Katryna Shell, told how the group have their sights set on the famous festival, saying: “Our dream is to play the main stage at Worthy Farm. We’re farmers, so it’s kind of meant to be, isn’t it?

“But we haven’t had the call yet. So Emily, if you’re reading this, we’re open, we’re here, we’re listening.”

There’s no doubt that the 32-strong choir would be right at home in the Glastonbury mud and puddles.

The singers — all of whom are working farmers in their day jobs — were brought together by Sun ­columnist Jeremy Clarkson last year when he put out a casting call for a group to sing the expletive-heavy lyrics of a song for his ­Hawkstone beer advert.

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But he could never have predicted the unlikely bunch of livestock and arable experts would go on to the final of the ITV talent show, where he cheered them on from the front row as they were declared winners.

James Florey, from Witney, Oxon, said: “Jeremy is always there supporting us — the same with Kaleb Cooper and all of the Clarkson’s Farm team.

“It’s really nice knowing they’ve got our backs.

“Last week, we performed at the British Farming Awards and Jeremy made the time to come along, even though he had to leave straight afterwards.

“And when we ­finished, I saw Kaleb standing on a chair going wild.

“The fact that Jeremy came all the way down for the final — and I don’t think Britain’s Got Talent is necessarily his thing — was great.

“But he came and met us outside before we went on stage, to encourage us.

“He said, ‘I can’t believe what you guys have done and how far you’ve moved this, and the difference you are making to people’s lives.’

“But by backing us, he is also helping to get our supportive message out there, so it’s a collaborative effort.”

And it turned out the ex-Top Gear host was no less enthusiastic when it came to helping the choir celebrate their BGT win, as they revealed he sank pints with them and show judge Amanda Holden in a pub until 3am.

Katryna, from Alnwick, Northumberland, said: “How did we celebrate? We went to the pub with ­Jeremy and Amanda.

“That was a really good night — we were all out till 3am.

“And we hadn’t eaten before the final because we were so nervous.

“Then we won and I was feeling a bit jittery — it was all the excitement.

And it got to about ­mid- night and I was starving. ­Someone came in with a kebab, and it was all I could smell.

“So we left the party in search of the kebab shop, which was about five miles away, got a kebab and then came back.”

Since their win in May, the choir have been inundated with messages of support from fans both inside and outside of the farming community.

After the release of their debut ­single Absolution last month, their new album, This Is Home, follows on November 20 — and they have a UK tour beginning in March next year.

There is also the small matter of performing in front of royalty, when they take to the stage at the Royal Variety Performance next month.

But the members confirmed they won’t be undergoing a glow-up ahead of the big night and are happy to tread the boards of the Royal Albert Hall in wellies and jeans.

They also insist there is no chance of them letting fame go to their heads — because hours after rehearsing for a performance they could be back drilling crops or mucking out livestock.

“This is our glow-up,” said Katryna, gesturing to the group’s clean jeans and shirts.

“I auditioned for BGT in boots that smelled of manure. A guy interviewing me for a video was like, ‘What’s that smell?’”

She continued: “Someone asked me, ‘Do you think the fame will go to your head?’ And I said, ‘No, because every time I come away from whatever we’re doing, I’m thrown right back into farm life, mucking out ­livestock and so on.

“I’ve got three young children as well, so I’ll be looking after them.

“It is challenging and we’re all leaning on friends and family to keep everything working and safe, but we love what we do.”

Fellow farmer Ben Brooke, from March, in Cambridgeshire, said: “It has been hectic, juggling the choir and our normal day jobs. I’m an arable farmer, and I’m lucky as I have my dad in the business too, so he can step in while I’m away.

“At the moment, we are drilling the crops that will be harvested next summer.

“And then there’s running the ­people who work for us — we used to have 50 and now we have four.

“I’m trying to get involved as much as I can without going off singing all the time. That’s the main job.

“But is also so important for us to keep doing what we are doing, because it is bigger than us.

“Farming is inherently super- isolating, and it’s also quite an old-school industry, so no one seems to open up.

“For other farmers to see us having conversations and supporting each other goes a long way.

“We’ve had lots of people opening up to us online, sending us messages, and it’s important they know they are not alone. We want to have these conversations because we want to make a difference.”

James, who says he has struggled with mental health problems in the past, adds that for him joining the choir has been “like therapy”.

And he said it is more important to support farmers’ mental health now than ever before.

He went on: “It is a difficult time for farmers, and there is huge pressure because it is not the sort of industry you can just step away from and say, ‘Actually, you know what, this isn’t profitable at the momen’.

“There’s so much legacy and so much family history behind it. And people will often feel the pressure of that weighing down on them as well as all the financial burdens.

“You don’t want to be that generation that fails or lets things slide.

“Coming together as part of this group has been like therapy because everyone here understands what you are going through.

“And sharing some of our own ­stories and challenges has made ­others aware they are not alone.

“For me, this is one of the best things we’ve ever done, and you never know where it might lead. But hopefully it will be to the top of the charts.”

•  The Hawkstone Choir’s debut album This Is Home is out on November 20 and their UK tour begins in March next year.