There are several Jet2 rules to note when planning your trip
Jet2 has clarified its luggage rules(Image: Getty)
Jet2 has clarified its baggage allowances after an enquiry from a holidaymaker. The customer asked for help as they got ready for their summer getaway.
The person contacted the provider over social media on June 23. The traveller had booked their journey through Jet2holidays, and was due to jet off the following week.
They posed a question about their luggage entitlement. The customer wrote: “We have 3 x 22kg baggage allowance. Assume we are good to check in just two bags provided weight doesn’t exceed allowance?”
They went on to ask if they could check in one suitcase weighing 23kg and another at 25kg while remaining within their total allocation. Jet2 replied to set out the options available to the customer.
Combining your baggage allowance
The airline confirmed: “You can pool your luggage into two suitcases as opposed to three, as long as this doesn’t exceed your combined allowance of 66kg, and that no single article of luggage exceeds 32kg. I hope this helps.”
According to Jet2’s official guidance: “Any baggage that exceeds your total weight allowance will be carried subject to availability and at our discretion. You’ll also need to pay an excess baggage fee, which is £12 per kg. Please note that no single item of baggage can weigh more than 32kg.”
You can add extra luggage when you book or through the Manage My Booking facility. Simply enter your booking reference, surname and departure date, then navigate to ‘Add Holiday Essentials’.
Query over 10kg allowance
Jet2 was also recently asked another question about its baggage weight rules after a passenger reported receiving contradictory information. The person had a booking for two adults and a six-month-old infant.
They explained: “Told we get two extra carry ons such as a buggy and travel cot that will be checked into the hold at the gate.”
They said they had two 22kg checked bags and that on a prior Jet2 holiday they had been told they qualified for “an extra 10kg for the baby”. According to Jet2’s official website guidance for bookings with children, passengers receive “an extra 10kg allowance for infants” plus “up to two items per child or infant free of charge”.
The passenger asked whether the additional 10kg could be combined with one of the 22kg cases, creating a 32kg allowance. They described receiving mixed messages on their last Jet2 journey. The customer recalled: “On the way out with you we were told it’s fine to have a 32kg case (22kg + the 10kg).
“On the way back we were told the 10kg should be a separate small checked case. Please can you clarify which it is and what the rules are because on our last holiday with you we were told different things.”
Setting the record straight, Jet2 responded to the passenger: “The additional 10kg is applied to one adult’s baggage, allowing for a total of one bag at 32kg and one bag at 22kg.”