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Mum misses £1,400 TUI holiday after making simple battery mistake

Disabled mum Carol Hutchins was left ‘very upset’ after missing her TUI holiday to Fuerteventura from Manchester Airport

A disabled woman has been left “very upset” after missing her holiday to the Canary Islands due to issues with her mobility scooter battery.

Carol Hutchins had been eagerly anticipating a sunny getaway at the TUI Magic Life Hotel in Fuerteventura with her daughter, Layla, scheduled for late October. However, the mother-and-daughter pair’s dream holiday came to an abrupt end at Manchester Airport, where staff informed them Carol’s scooter couldn’t be loaded onto the aircraft.

Carol has been left “very upset” by the cancelled holiday and the fact she’s more than £1,000 out of pocket. There is no indication that TUI failed to follow protocol. However, Carol and Layla’s experience acts as a cautionary tale for Brits travelling abroad with a mobility scooter.

A TUI spokesperson said: “We’re sorry that Ms Hutchins wasn’t able to travel on her holiday, and we recognise how upsetting that must have been for her. This was due to them not having the required documentation and battery identification information for their electric mobility aid, which meant it couldn’t be cleared to fly under safety guidance. The TUI airport team supported her on the day and explored alternative options, which she chose not to accept.”

Carol arranged her holiday to the sun-drenched Canary Islands at the TUI Doncaster branch on 23 October 2025. As the reservation was made within a fortnight of departure, the travel agent contacted the welfare team while Carol was in the shop, to ensure the mobility scooter was included in the booking. When a mobility aid is included in a holiday booking, customers are sent the Conditions of Carriage, which contain crucial instructions passengers must adhere to before their flight, reports the Mirror.

They specify: “The battery or batteries should clearly be labelled showing the type and the watt-hour (Wh) rating. Failure to show this can lead to refusal of battery or batteries. Please carry the manufacturer’s operating instructions with you, which will help you and the airport staff to block the vehicle’s electric circuits and remove the battery if necessary.”

According to TUI, the Conditions of Carriage were sent to Ms Hutchins four times via email as her booking was amended, and provided twice more alongside ticket documentation.

When Carol and Layla arrived at Manchester Airport on October 29, her battery lacked any visible identification label, meaning airport personnel could not lawfully approve it under safety regulations.

An on-site duty manager liaised with the resort team in Fuerteventura to locate an alternative mobility scooter she could utilise during her holiday.

However, according to Layla, Carol did not feel at ease travelling without her own scooter or with the prospect that she might be without one for a time once at her destination.

According to TUI, Carol and Layla declined the offer of two alternative flights and goodwill vouchers.

TUI’s website features a section that outlines what customers using mobility scooters need to know and do before they travel.

Before flying with your electric mobility aid, you’ll need to:

  • Check your battery type and specifications
  • Provide battery details to TUI in advance
  • Bring manufacturer documentation to the airport

TUI accepts these battery types:

  • Non-spillable batteries (like AGM, Gel Cell, SLA)
  • Lithium batteries with specific watt-hour limits:
  • Single battery: maximum 300Wh
  • Two batteries: maximum 160Wh each
  • However, wet cell (spillable) batteries are not permitted on TUI flights.

Important pre-flight steps:

  • Share your device’s battery details with TUI as early as possible
  • Bring manufacturer documentation showing battery specifications
  • If documentation is unavailable, check the British Healthcare Trades Association (BHTA) website or contact your device manufacturer
  • Remember that spare or removable batteries must be carried in the cabin

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Cruz Beckham pokes fun at mum Victoria with very cheeky quip as he hits back at trolls amid family feud

CRUZ Beckham has poked fun at mum Victoria with very cheeky quip.

The youngest Beckham son Cruz, 21, took to social media as he cooked up a storm in the kitchen, seemingly following in his estranged brother Brooklyn’s footsteps.

Cruz Beckham appeared to take another dig at his estranged brother Brooklyn before poking fun at his mum VictoriaCredit: instagram
Cruz made crepes for his girlfriend Jackie before replying to someone in the comments and involving his mumCredit: instagram
Victoria Beckham maintains her slender figure by not having eaten chocolate since the 90sCredit: Getty

Brooklyn, who launched a nuclear attack on his ‘controlling’ parents and vowed not to reconcile earlier this year, famously shares cookery videos on social media and deems himself a budding chef.

In Cruz’s video, he cooked some crepes for his girlfriend Jackie Apostel, and served them up with some Nutella.

A man called Daley Thompson penned: “I love when a son cooks for his mum,” which seemed to be a dig at Brooklyn being a chef and being estranged from his family.

Cruz then cheekily replied: “You think VB is eating a Nutella crepe [laughing emoji] no chance Daley.”

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Fans flocked to react to his hilarious quip.

One person said: “Daley – stop right now, thank you very much,” referecing the famous Spice Girls song.

A second penned; “Victoria hasn’t had chocolate since the 90’s !!!”

“I love that she’s not relatable,” added a third.

“Absolute gold,” said a fourth.

While a fifth penned: “What does VB eat, I need tips she’s a legend.”

In her Netflix documentary, Victoria revealed she hasn’t eaten chocolate since the 1990s.

In the series, she told husband David: “I’m not going to start now!”.

Back in January, amid the ongoing Beckham family feud, things came to a head.

Brooklyn said at the start of the year that he did “not want to reconcile” with his family, and accused his parents of “controlling” the narrative.

His initial statement read: “I have been silent for years and made every effort to keep these matters private.

“Unfortunately my parents and their team have continued to go to the press, leaving me with no choice but to speak for myself and tell the truth about only some of the lies that have been printed.

“I do not want to reconcile with my family. I’m not being controlled, I’m standing up for myself for the first time in my life.”

He then went on to recall the night of his wedding and how his mother danced in an “inappropriate way”.

Brooklyn often shares cookery videos on his social media accountsCredit: Instagram
The Beckham family has been somewhat estranged in recent yearsCredit: Splash

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Rich House, Poor House mum in tears over millionaire’s gift ‘it’ll change my life’

A single mum of three received a ‘life-changing’ gift on Rich House, Poor House on Channel 5

A single mum-of-three, drowning in debt, was moved to tears after a millionaire invested £100,000 in her budding restaurant venture and paid off her debt on Rich House, Poor House.

Valerie Mayer, from Portsmouth, who is juggling raising her three children and working as a full-time carer, appeared on the Channel 5 hit show on Sunday (March 29) night alongside mum Cleopatra.

The talented home cook has always had dreams of launching a Zimbabwean restaurant in the UK, however with a weekly budget of just £53 her lifelong passion has been pushed to the side as she battles to make ends meet.

In a heartbreaking moment, she admitted that she has faced threats from debt collectors. She revealed: “My financial situation got so bad that I had bailiffs come in, and I just went into a state of panic. I was looking out of the windows to see if anyone was there. I got scared to leave the house.”

Seeing how the top 1% live, Valerie swapped homes for a week with tech startup millionaire, Steve Bolton, who lives in a plush £1m, six-bedroom property in Bournemouth.

The father of four left school at 16 with no qualifications but built a business from scratch, with his company now boasting a portfolio worth £750m.

Given his hectic life as an entrepreneur, he missed out on quality time with his children, so he decided to invite his eldest daughter, marketing guru, Ella, and his clothes shop owner son, Charlie, to join him on the show.

The family traded their home with two lounges, a dining room for eight, six bedrooms and five bathrooms, for a week-long stay in Val’s council house 60 miles along the coast.

While Steve and his two children had to manage on £51.93 for the week, Valerie and her mum experienced a glimpse of luxury living with a weekly budget of £2,000. Val and Cleopatra indulged in costly seafood, went on shopping trips for clothes, and even treated themselves to a day at the races.

However, Steve and his family found it difficult to adapt in their new environment and things took an emotional turn as Steve visibly moved after finding out about Valerie’s debt.

It was clear that Steve wanted to help Valerie get her life on track as he had a few surprises for her when they finally reunited after their swap.

The millionaire not only committed to investing £100,000 into her restaurant venture, but also cleared all her debts and transformed her garden.

Sitting opposite each other, Steve went on to say: “We’ve been talking a lot about how we might be able to help you guys because that’s obviously a big part of what we want to do and we’ve thought about three things that we can do to help you.”

He continued: “The first one is already done and it’ll be a surprise when you get home, the second one is about your debt situation, so we wanted to get you out of debt and then the third thing is we want to back your vision, your dream, your passion and your talent for business.

“Support you financially, support you with mentoring, support you with anything and everything you need up to a value of £100,000.”

Valerie broke down in tears as she struggled to get her words out: “Oh, wow. I don’t even know…How do you say thank you? Thank you. Wow, this is amazing.”

With tears streaming down her face she said: “I’m feeling really overwhelmed right now. Happy tears. This can change mine in my family’s life. I really wanted this so much and I’m so glad that my family’s also going to be involved in this because it’s going to change everything for the better.”

Rich House, Poor House airs Sunday night from 9pm on Channel 5

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Venezuela Fury, 16, looks amazing in gold dress and tiara as she celebrates hen do with mum Paris ahead of her wedding

BRIDE-TO-BE Venezuela Fury, 16, looked amazing in her gold dress and tiara as she celebrated her hen do with mum Paris ahead of her wedding.

The teen has enjoyed a whirlwind engagement after it was revealed her boyfriend Noah Price, 17, got down on one knee at her 16th birthday party and popped the question.

Venezuela Fury looked incredible as she arrived at her hen doCredit: Splash
The teenager was joined by her glam mum ParisCredit: Splash
Venezuela pulled out all the stops for her hen do at Morecambe Football ClubCredit: Splash

The young couple have not yet announced a date for their wedding, but as the hen do was last night, this could be a big hint their big day is getting closer.

Venezuela, who appears in the Fury family’s hit Netflix reality series At Home With The Furys, pulled out all the stops as she stepped out for her bachelorette party.

The teen was dressed in a stunning metallic dress, and matching strappy heels.

Venezuela wore her hair up on top of her head with a tiara and bridal veil.

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She also made sure to flash her huge engagement ring as she made her way into her hen do, which was held at Morecambe Football Club

As Venezuela walked into her party, she told The Daily Mail: “I can’t wait. I’m really looking forward to married life. I’m very happy and excited.”

The youngster was joined by her glam mum Paris, 36, who looked incredible in her white bodycon dress.

The mother-of-eight showed off her stunning figure in the skintight dress.

It has been reported that Venezuela had an estimated 300 guests at the hen party.

According to the Mail, party goers were treated to a huge buffet, Karaoke and a DJ.

Venezuela added extra glam to her outfit with a tiara which had a bridal veil attachedCredit: Splash
The youngster needed some help with her dress as she got out of the carCredit: Splash

When it was announced last September that the teenager had got engaged, there was some backlash from fans, due to her age.

Venezuela has since been forced to hit back at trolls who have said that she is too young to marry.

Earlier this month the teen’s mum Paris, who has seven other children, shared her thoughts on the upcoming wedding.

“I didn’t feel old enough for this, but Venezuela is over-the-moon happy,” she told The Mirror.

Venezuela is seen here with her famous dad Tyson and mum Paris along with her husband-to-be, Noah PriceCredit: TikTok/@parisvenezuela

“The two of them are in their own little bubble. And, look, I got married myself at 18.”

Although Paris is delighted for Venezuela and Noah, she insisted it is “too soon” for the pair to start having children – saying they want to travel first.

The mother-of-eight also admitted that she’s worried about herself when her eldest child eventually moves out.

She said: “I’ll feel like I’ve lost my arm. It’s going to hit me hard.

Paris recently opened up about her daughter Venezuela getting married at 16Credit: Instagram

“Right now, Tyson’s in training camp in Thailand, the kids are in school, and Venezuela and I… basically co‐parent!

“But I do let her have her space. The weekends are her time. I know she’ll be fine, getting on with an exciting new life. It’s me I’m worried about.”

It comes as bride-to-be Venezuela recently revealed she is already packing up items to move into a house with her fiance Noah, who is a boxer and an East Midlands belt holder.

In a Q&A with fans on Instagram, the teenager confirmed she would be staying with her parents until she is married.

Paris said she doesn’t feel ‘old enough’ for her daughter. 16, to be getting marriedCredit: Instagram

Venezuela told followers: “I’m trying to get everything booked for May/June time, but I’m not sure when it will be.

“I will be in my mam and dad’s home til I’m married.”

In order to get ready to set up her marital home, Venezuela has been buying home items ready and showed off the results from a haul.

Paris also recently opened up about her feelings surrounding Venezuela’s engagement, which has sparked controversy among fans regarding her age.

But speaking to The Sun, the matriarch insisted she’s “really pleased” for her daughter, adding: “I got engaged at 17, so even though I feel she’s young, I did it.

“I wouldn’t change a thing.

“So if that’s what she wants to do, then 100 per cent, me and her dad support her.”

Paris also dropped some hints about Venezuela’s upcoming wedding as she says the teen isn’t “rushing to plan weddings” – in sharp contrast to her daughter’s Instagram remarks.

“She’s not rushing to plan weddings or get married,” she said.

“We have very different tastes.

“She has said she wants a smaller wedding, so if that’s what she wants, I’ll go along with it.”

Paris and Tyson Fury share eight childrenCredit: Instagram/ parisfury1,

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Deafblind boy, 5, makes EastEnders debut as mum hopes he’ll ‘break down barriers’

Harvey Hind from Lancashire stars in EastEnders playing Arlo, a preschool boy who is registered blind, as his mum says she hopes it shows disabled children they can achieve anything

A mother has expressed her hope that her five year old deafblind son will “break down barriers” for disabled children following his appearance in an episode of EastEnders.

Harvey Hind, from Clitheroe, Lancashire, made his acting debut during Wednesday’s episode of the BBC One soap, portraying Arlo, a preschool boy who is registered blind.

His mother Kimberly said: “I hope Harvey featuring in EastEnders shows other disabled children, especially those who are deafblind, that they can achieve anything.” She added: “Harvey loves being in the spotlight but for us the most important thing will always be raising awareness and breaking down barriers so every disabled child gets the same opportunities as anyone else.

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“Harvey did amazingly at the filming, I’m so proud of him. There were four cameras on him but he took it all in his stride.”

During the episode, Arlo and his mother visit Lauren Branning and Peter Beale’s home, where Arlo plays with her son Jimmy, who was revealed to be blind in a storyline last year, with Arlo’s mother offering Lauren guidance on raising a blind child.

At around four weeks old, Harvey failed his newborn screening hearing test, and his mother spotted a flicker in his eye around the same time. The family arranged a private consultation and he was diagnosed as blind at three months old.

He navigates using a red-and-white striped cane, which is used by deafblind people, and communicates through BSL. He also wears cochlear implants which provide him with access to sound. Kimberly revealed she found his first two years challenging as she battled to connect with her son, and was forced to quit work to look after him as he grew increasingly distressed whilst attending a mainstream nursery.

Disability charity Sense ultimately provided the family with a specialist in supporting deafblind children, which Kimberly described as “lifesaving” for her. She added: “I was so anxious when I found out Harvey was deafblind, so his character’s storyline resonated with me a lot. I didn’t have any experience with disability and I kept imagining the worst-case scenarios.

“Luckily, with the support of organisations like Sense, Harvey is now a really happy child who is eager to learn, loves exploring and has a cheeky personality.”

Harvey has featured in the charity’s 2025 Christmas appeal and in TV news segments highlighting the difficulties encountered by disabled children within education.

The EastEnders episode featuring Harvey will broadcast on BBC One at 7.30pm on Wednesday.

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Junior Andre reveals mum Katie Price ‘crushed his dreams’ of being professional footballer after getting scouted

JUNIOR Andre has joked that his mum Katie Price “crushed his dreams” of becoming a professional footballer, after he was scouted as a child.

The 20-year-old, whose dad is Mysterious Girl singer Peter Andre, is now carving out a career for himself as a musician and actor.

Junior Andre has revealed how mum Katie Price ‘crushed his dreams’ of being a professional footballer after getting scoutedCredit: YouTube/NotMyBagg
The budding musician and actor says he ‘loved’ the sport as a child and was scouted by several teamsCredit: Shutterstock

But once upon a time, Junior had high hopes of becoming a footballer.

And he was even scouted by professional club Millwall, before trialing for premiere league side Chelsea, Junior has revealed.

Appearing on the Not My Bagg podcast, Junior said that glamour model mum Katie informed him he didn’t have the skills to make it big time in the sport.

“My mum crushed my dreams,” said Junior.

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“She watched me play once and she says, ‘Junior, let’s be real, you’re not gonna be a footballer. You’re not good enough. Don’t worry, you’re gonna be an entertainer’.”

“But, also, equally, I wanted to be a musician and actor,” assured Junior.

Continuing that he would play Saturday league, he said: “I used to play every week and I loved it.

“When I was young I got scouted at Millwall, and I had a trial and Brighton and Chelsea and I was loving it.

“But I was never actually really that good, I was just above average.”

Just this month, Junior made his acting debut as he is starring in a new coming-of-age drama called Finding My Voice.

He stars alongside his dad Peter and EastEnders star Michelle Ryan in the flick.

Alongside acting, Junior has been in the studio working on new music, with the budding star seen recording in a recent episode of his sister’s reality show, The Princess Diaries.

Despite his famous parents, it’s not all been glamorous for Junior, who revealed in the TV show that he had also been working full time for TFL while his music was on hold.

Junior revealed he worked through the nights, full time, while he sorted out “differences” with his record label.

Speaking on his secret TFL job, Junior said: “It’s been a long time coming, it’s been hard, you know I’ve obviously had to do nine-to-five, Monday to Friday.

“I found a night job basically just working on the London underground, grafting, lifting heavy metals, cutting, filing, painting. I got them jobs so I could do my music career, so I could fund it.”

Princess, 18, gushed over her brother for following his dreams self- sufficiently.

The reality TV star said: “So proud of Junior, his last two singles went in at number one , but while he was sorting differences out with his label he went to work through the nights and work a full time job so he was fully self sufficient. Which I’m super proud of.”

Junior recalled how his mum told him he wasn’t good enough to be a footballer, but assured he wanted to go into entertainment anywayCredit: YouTube/NotMyBagg
The budding star has been in the studio working on some new music over recent monthsCredit: ITV

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I took my mum on a Mother’s Day themed trip to Spain with mimosa buffets, ABBA tributes and wine tours

WEARING protective suits, masks, hats and gloves, we approach the buzzing hive in front of us.

The Canarian black bee, our guide tells us, is a hardy species adapted perfectly to the high heat and dry lands that make up Lanzarote’s volcanic climate.

Puerto del Carmen beachCredit: Alamy
The pool at Seaside Los JameosCredit: Supplied
Hannah goes full beekeeperCredit: Supplied

My mum Rhona and I seem to have adapted pretty well ourselves, as we soak up the last of the afternoon sun.

The fourth-largest Canary Island, Lanzarote was the ideal destination for a pre-Mother’s Day trip, with its year-round “eternal spring” climate, lunar-like landscapes and white-sand beaches.

While a fly-and-flop holiday is always tempting, particularly when it’s 21C, I was determined to include some bonding experiences during our visit.

And our beekeeping tour was just that. Ahead of reaching the hive, our guide taught us all about the insects that live there.

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Then, after shedding our protective suits, we were treated to samples of the organic honey, taking note of the sightly different flavours depending on which plants the bees had visited.

We felt fully connected to the surrounding nature.

When we weren’t off exploring, we could relax at the 4H Seaside Los Jameos, in Puerto del Carmen, one of the island’s most popular resorts.

With its beachfront location, palm tree-lined pools, gym, spa and cactus gardens, the recently renovated hotel is an oasis within the town, with plenty of activities on site.

I’m lucky enough to have a mother who can run rings around me, so we started each day with a jog on the beach.

I picked up pace as the week progressed, but never quite managed to catch up with my mum.

It was the perfect way to work up an appetite for the plentiful buffet breakfast.

The Sun’s Hannah Hope and mum RhonaCredit: Supplied
A bee gets busyCredit: Alamy

My highlights were the mimosa station, with crisp cava and freshly squeezed orange juice, and the DIY waffle machines.

In the evenings, guests can expect live entertainment from acts such as an ABBA tribute band, as well as magic shows and children’s discos.

Outside of the hotel, nearby restaurants included beachfront tapas joint Restaurante El Molino, which was within walking distance, and Sebastyan’s Atlantico Lounge on the water (be sure to arrive in time for the stunning sunset).

Lanzarote also has a thriving plonk scene, with wineries dotted all around the island.

Our final First Choice excursion took us on a tasting and museum tour at Bodega Finca Mota, a charming family-run winery surrounded by Lanzarote’s distinctive volcanic landscape, where grapes grow in the black sand.

We started our visit with an introduction to vintage winemaking tools in the museum, before sitting down for some sipping.

We tasted three different wines accompanied by locally-produced cheese and traditionally-cured tuna, and enjoyed it so much we bought a bottle each to take home.

On our final day, we decided to explore the picturesque village of Yaiza, famed for its beautifully maintained whitewashed houses and palm-lined streets.

Mum and I both love to shop, so we enjoyed a potter around the boutiques selling jewellery and ceramics and found a delightful cafe to have coffee and baked goods.

Literally the cherry on top of the cake to end a dreamy Mother’s Day getaway.

GO: LANZAROTE

GETTING/STAYING THERE: Seven nights’ half-board at the 4* Seaside Los Jameos is from £719pp including flights from Manchester on April 30.

See firstchoice.co.uk.

OUT & ABOUT: A beekeeping tour is from £57pp and a wine-tasting and museum tour at Bodega Finca Mota is from £44pp.

For more details, see experiences.firstchoice.co.uk.

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Brits swap lads’ holidays for ‘mum trips’ as new travel trend emerges

One upon a time blokes couldn’t wait to cut the apron strings and jet off with their mates, but now mums are right up there as favourites among holiday companions

Travel trends have been dominated by lads’ holiday and girls’ trips for years.

But Brits are increasingly swapping group getaways for time away with the person who took them on their first ever holiday: their mum. New research from Heathrow Express reveals that 30% of adults have been away with their mum, parent or carer in the last three years.

Meanwhile 16% are planning a holiday with their mum in the next year, fuelling the rise of bonding trips based on connection. The research shows a growing desire for spending quality time with the people you love – nearly 60% worry they’re not making enough time for their mum, parent or carer as they get older.

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Those who do travel with parents believe there are real benefits, with 38% saying it’s a more relaxing experience than going away with friends. There are also long term advantages including creating lasting memories (37%) strengthening relationships (29%) and helping with reconnection (28%).

Aoife Considine, business lead at Heathrow Express, said: “Travel has a wonderful way of pressing pause on everyday life. When you’re away together, there’s space for conversations you don’t normally have and moments you don’t always make time for at home.

“For many adults, a trip with their mum or parent figure isn’t just another holiday – it’s a chance to reconnect, laugh about old stories and create new ones. Those are the kinds of memories people carry with them long after they’ve returned home.”

As families celebrate Mother’s Day, Heathrow Express is giving travellers 20% off from March 14 to 21 by using the discount code HEXMARCH.

Those jetting off over the Mother’s Day weekend itself can also get a complimentary dessert with any main course bought at Gordon Ramsay’s Plane Food Market at Heathrow Terminal 5.

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sort your summer break with expert tips from The Sun and Money Mum

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