meal

Paul says the flight attendant admitted it was ‘unacceptable’

A vegan plane passenger has slammed Virgin Atlantic after being served ‘the worst meal’ he’s ever had – a pitiful sandwich with three slices of ‘mouldy’ veg. Paul Booker was flying from Cancun, Mexico, to London Heathrow after a 10-day holiday with his friend.

The 55-year-old was towards the end of his 10-hour flight when he was served breakfast, included as part of the flight, and opted for the vegan sandwich. However, when he was given the meal, Paul was appalled at the standard and quality of what he was served, and claims a red-faced flight attendant said it was ‘unacceptable’.

Shocking photos show two slices of courgette and a solitary slice of ‘rotten-looking’ pepper slapped on the bread. Retired civil servant Paul, who has been vegan for 10 years, claims he was left hungry after being served the ‘pitiful’ sarnie on the £600 flight, with the only alternative being a fruit salad pot.

Virgin Atlantic have apologised and said all customers, including those with specific dietary requirements, ‘should receive food that meets our usual high standards’. Paul, from Minehead, Somerset, said: “There was no way that was going anywhere near my mouth because it looked like it was rotten.

“I have had bad food on a flight before but not from this country but this was a joke. I showed it to my friend, and to be honest it was almost like shock laughter. The first thought was how little there was in there, it wasn’t until then we looked at it closer and we saw the state of the vegetables that were in there and [I felt] just disgust, absolute disgust.

“It is certainly up there as the worst meal I have ever had, it’s certainly the worst offering I have ever had.”

Disgusted, Paul showed the sandwich to the flight attendant who he claims was embarrassed by it before handing him a pot of fruit salad instead. Paul said: “I called her [the flight attendant] over and I said ‘is this all you’ve got? Have you got an alternative I can have?’ and I showed her and she was absolutely shocked by that.

“She looked at it and said, ‘that’s terrible, that’s not acceptable at all’ and to contact Virgin when I got home. It had this amusing writing on the box, ‘we found love in a hungry place’. I thought ‘there’s an irony for you’. I certainly didn’t find love there, but I was certainly in the hungry place, it was more of a kick in the teeth.

“Then in front of me, thin strips of courgette and a bit of pepper that just looks rotten. The problem is that when you are on a flight they only take a limited amount of food with them and then they will only take a limited amount of specialist meals with them.

“If that meal isn’t quality checked before they send it out onto the plane and you are 10,000 feet in the air then you haven’t got any other choice.”

Disgusted, Paul shared a picture of his sarnie on social media branding it ‘pitiful’ and ‘mouldy’. Paul wrote: “This was the pitiful vegan offering that I got on a £600 Virgin Atlantic flight from Cancun to London today.

“The piece of red pepper actually looks mouldy. Even the stewardess was shocked, and seemed genuinely embarrassed. Needless to say, I didn’t eat it!”

After lodging a complaint Paul was offered a £100 voucher to use on Virgin holidays and flights. Paul said: “£100 isn’t going to go anywhere on a Virgin holiday or flight. I just wanted some acknowledgement from their in-flight catering team, and something properly financial would be nice.

“Something to make me feel a bit more valued. Their £100 voucher, not only is it not a lot of benefit to me but also doesn’t cost them anything. They could’ve given me £500 and it wouldn’t be a drop in the ocean to them.”

A Virgin Atlantic spokesperson said: “We never want to disappoint our customers, which is why it’s disheartening to hear that Mr Booker was unhappy with the meal served on his flight from Cancun to London Heathrow. All customers, including those with specific dietary requirements, should receive food that meets our usual high standards.

“We take complaints like this seriously and we have offered Mr Booker a £100 voucher. We have also shared all feedback with our catering teams to ensure standards are upheld.”

WALKING back from her daily shop Beth Maitland, 32, isn’t worried about traffic jams, beeping horns or the cost-of-living crisis.

She’s more concerned about a local elephant trying to steal her bag of fruit.

It’s Beth’s ‘new normal’ since fleeing Britain over twelve months ago to begin her new life in Thailand, where rent is a fifth of the price, a dinner out costs just two quid, her front garden is a beach and her backyard rice paddies overlooked by a mountain range.

Thailand is routinely voted one of the top twelve destinations for Brit tourists where the pound goes a long way.

It’s estimated 55,000 Brits, from backpackers to retirees, have chosen to bail out of Britain, trading cold, gloomy weather for the tropical paradise and beaches known as the Land of Smiles.

Relocations have soared by a staggering 255 per cent since 2018, driven by Thailand’s Long-Term Residence or LTR visa which offers 10-year residency with tax exemption.

Beth, a former NHS maternity support staffer moved from Plymouth, Devon to the island oasis of Koh Samui in southern Thailand in March last year.

Talking exclusively to The Sun, Beth revealed: “I rent a two-bedroom cottage in the jungle, there are rice fields on one side, jungle on the other and it’s 15 minutes to the beach. From the roof I can check out the surf or plan a mountain hike in the other direction.

“If I paid the price I was paying in the UK, which was £700 for a studio flat in Plymouth, I could get a four-bedroom house with five bathrooms, a pool and a garden on the island’s outskirts with elephants as neighbours.

“The first month converting pounds to Thai currency – the Baht – was a nightmare and so was finding the perfect place to live. 

“Now it’s like I have lived here all my life. I am always shocked at how cheap food, accommodation and transport is compared to Britain. 

“The cost of living is so cheap I eat out for lunch and dinner every day. I haven’t had a ready meal since I moved here.

“Everything except British food is cheaper. For the first time in a decade, I feel I have a positive future, can buy a home, and achieve my career goals.”

Millennial Beth grew up in Plymouth and loved surfing in the summer months when the weather was good enough. 

She spent the next seven years working twelve-hour shifts as a nursing home assistant in Exeter before spending six months backpacking in Australia and Asia.

“I felt inspired by the Asian culture but thought I’d never be able to work or move there.

“I came back home in December 2019 to miserable winter weather and started work as an NHS maternity support staffer.”

Brighter future

When Covid hit, Beth says she found herself re-examining her life.

“Working during lockdown for the NHS was a privilege but it took its toll. I lost friends and patients.”

When the cost-of-living crisis hit Beth felt overwhelmed by work and a feeling her future wouldn’t be the one she wanted if she stayed in Britain.

“After rent and bills were paid, I was saving no money at all. When I hit 30, I knew if I didn’t act, I’d been in the same place with no savings when I hit 40. I couldn’t let history repeat.

“The government wasn’t offering young people like me hope. My friends could only buy a house if their parents helped.

“Other friends were marrying and having children admitting that they felt the goals they wanted for their twenties were no longer possible.”

It was when two of her close friends left to become digital nomads in Thailand and Bali in January 2024 Beth was inspired to act, realising she had a choice – commit to miserable weather, rising prices and a job in the NHS which wasn’t offering career development, or take a gamble, pursue a new career and move to Asia herself.

“Many of my work colleagues were shocked,” she says. “They couldn’t comprehend moving overseas, let alone to Thailand.

“It was terrifying and exciting for me but having friends living and working there already kept me going.” 

Beth isn’t the only millennial making the life-changing decision to flee to a new country instead of settling down and concentrating on their career here.

I sometimes think I have a career and life whiplash at the speed and dramatic change which occurred

Beth

The Currencies Direct’s British Expat Report 2024 revealed nearly 40 per cent of Brits are considering moving overseas due to the cost of living while a fifth, like Beth, feel a fresh start in another culture would be beneficial for their wellbeing and mental health.

And it’s the young who are leading the great British brain drain, and more than a third of people under 24 are planning to leave Britain in the next five years. 

Dramatic change

After a tip from a friend based in Thailand, Beth applied online as a full-time travel manager running group tours.

Just two Zoom interviews later and she was offered the job and within two months was living and working in Thailand.

Beth says even she was shocked by how quickly her life changed.

“I sometimes think I have a career and life whiplash at the speed and dramatic change which occurred.”

She explains: “I used to work part-time at holiday camps during my teenage years. As a maternity support worker, I was good at helping people before, during and after labour with all ranges of problems. 

Now two weeks of every month Beth travels with 30 holiday makers, overseeing their organised tour of Thailand’s islands and regional areas.

“Imagine running a creche on wheels for people of all ages and from all different countries on their first overseas holiday. I love it,” she says. 

“There is never a dull moment. People want to know if we are there yet, where the meet up point is, what the Wi-Fi code is, if they need sunblock, can they borrow a charger and when we are stopping for food. Or the loo.

“I must be a mother, nurse and organiser. I tell people making kittens and squirrels walk in a straight line is often easier.”

Beth then gets two weeks off and either spends time at her rented cottage or using it as a base to travel to other Asian countries.

She pays £150 a month rent for the two-bedroom countryside cottage which includes her water, electricity and air conditioning, as well as use of communal pool and gym.

“There are ten cottages and it’s full of long-term Brits based here. My phone bill is £20 a month and I share it with a friend.”

Beth says she now rarely cooks because the price of food at local restaurants and roadside food carts is so cheap.

My diet has improved dramatically. I haven’t had a microwave meal since I moved here. It’s fresh fruit and vegetables every day

Beth

“I have fruit or cereal for breakfast. I eat lunch and dinner out. It costs £2 for lunch or £3 for dinner. I usually grab stir fry, curry, Thai soup or rice dishes as well as a dessert, usually a sorbet, fruit platter or ice-cream.

“My diet has improved dramatically. I haven’t had a microwave meal since I moved here. It’s fresh fruit and vegetables every day.”

Cheap living

Grocery shopping isn’t the weekly trek to the supermarket like it is in Britain.

“I go to the local markets and buy bags of fruit and fresh meat if I plan to cook, which isn’t often.

“A pint of milk costs the equivalent of 56p, a large loaf of white bread is around 90p, a dozen eggs are 90p, a half a kilo of red meat is £7, chicken is just £1.85 a kilo. Cheese is the most expensive item costing £7 to £8 for half a kilo.”

Beth admits she does miss her British staples and those that are available come at a price.

“HP sauce costs £6 a bottle, Heinz Baked Beans are an eye watering £4.50 while a Lindt chocolate bar sets you back a fiver,” she says.

“I usually grab bread, milk, some cheese and a huge bag of vegetables and fruit for a fiver. Fortunately, good quality tea bags only cost £1 for a box here.”

Beth says wine is expensive costing £12 to £15 a bottle but local beers cost £1-£1.20 for a half litre bottle and cocktails are between £2 and £3.50, depending on the spirits you choose.

“If you go to a five-star hotel you will pay more. 

“Gym membership is £22 a month and a trip to a foreign cinema is £5.60 if you are missing home.

“I had to hunt down a good cafe for a cappuccino and it costs £1.70 for a catch up with my mates. I was paying £5.60 for a posh coffee at Starbucks in the UK, I can’t believe it.”

Beth says she doesn’t need a car and uses the local car or bike service called ‘Grab’, which is similar to Uber, to book travel online.

“A bike, which means I am a pillion passenger, is 50p and a taxi is around 78p a mile.

The standard of health care is better than Britain

Beth

“When I first moved here, I refused to use the motorbike ‘cab’ – now it’s second nature.

“If you do own or rent a car it costs 96p a litre to fill up the tank. A new Toyota Corolla sedan costs on average £19k new.”

Beth says if you have children private preschool starts at £275 a month per child and the private international primary school begins at £4,500 a year.

“I was stunned by the brilliant quality of healthcare available here in Thailand. When there was no delay to see a dentist or doctor I was gobsmacked. 

“The standard of health care is better than Britain.” 

Beth recently paid £50 to see a dental hygienist and £150 for a tooth extraction and filling. Back home I’d either be forced to wait one or two years to get an NHS dentist or pay more than £500 plus for the dental work.

Dinner splurges

According to financial website livingcost.org, Britain is ranked as the 11th most expensive country in the world while Thailand is the 114th most expensive.

Beth told us: “The cost of living is a lot cheaper – from shopping, to petrol, accommodation to food.

“If my friends and I went out for a splurge dinner, that costs us around a tenner for food and drinks all night plus the cab home.”

Beth usually buys her clothes at the local market but if she wants a retail hit H&M have stores in Thailand.

“If it gets hot, I peel off a layer. It can get cold during the equivalent of the winter months, and I pop on a sweater.

“It’s the wet season that causes problems but you learn to keep umbrellas handy.”

According to Beth, Thailand is now extra popular on the backpacking must-visit list with marijuana being legalised.

I feel calmer, more centred, and less stressed living here than I did in Britain

Beth

“Holiday makers are often shocked that pot cafes exist and pot is legally sold here,” she said.

Many of my thirty-something friends are moving here because Thailand is well known for its amazing spiritual and mental health clinics and holidays.

“It’s a very spiritual country. For people in their thirties moving here often means setting up wellbeing businesses or mediation and other fitness styled retreats.

“I feel calmer, more centred, and less stressed living here than I did in Britain,” she said.

“Everyone is meditating or trying a new yoga or healthy living trend.

“It’s a way many Brits not only embrace a new way of living, but a new career counselling or operating healing centres others move here to set up online businesses.”

Beth loves her new career path and says she is saving to buy a property on Koh Samui. 

“You can spend £70k for a basic three-bedroom apartment with four bathrooms, a communal pool and a countryside view. 

“When you consider that wouldn’t get me a static caravan in Britain it’s a brilliant option.”

Beth admits she misses her family and friends.

“I was homesick for the first six weeks. I try to come back to Britain once or twice a year.

“Once you make a few friends, join the various social media groups for expats and get yourself into a routine it becomes a new normal.

“I have hope again. I thought I would never feel this way. It turns out sun, surf and wrangling tourists is the perfect tonic.”