Last minute holidays

A family’s long-awaited Easter getaway turned into a nightmare after travelling hundreds of miles only to find their booked resort shut and fenced off

After months of planning a relaxing family break abroad, one couple thought they had everything organised down to the last detail. But what awaited them at the end of a nine-hour journey across Europe was something they never could have prepared for.

The couple, who asked not to be identified due to the man’s occupation, had booked a stay at the Waterside Elegance Sky Pad at the Your Nature Resort in Belgium through Booking.com last October. Having previously visited the resort, they were eagerly anticipating their return with their two young sons in April, only to arrive and discover the site appeared to be closed.

Instead of checking into their accommodation and settling in for a long-awaited family holiday, the couple claim they were met by locked entrance gates, construction fencing and an eerily empty car park. Signs displayed outside the resort also appeared to indicate the site was no longer operating.

The Waterside Elegance Sky Pad is a luxury duplex cabin located within the 280-hectare Your Nature Eco Forest Resort in Antoing, Belgium. The £105 million resort has reportedly been fenced off and forced into bankruptcy, leaving holidaymakers stranded after it allegedly exceeded €15 million in losses, according to Forbes.

In a lengthy Reddit post, the man explained how the family’s entire trip had been carefully planned around the needs of their children, including their eldest son who is autistic and non-verbal. But after arriving at the resort entrance and, by chance, speaking with a site manager, the couple claim they were informed the resort had gone into administration months earlier in October.

This is despite Booking.com allegedly repeatedly reassuring the family their holiday would go ahead as planned, with emails recognising the reservation remained valid. The Reddit post also claims the company accepted tourism tax payments and issued a check-in voucher just weeks before the family travelled to Belgium.

“If you think your holiday is secure because you have a confirmed booking voucher, think again,” he warned.

Speaking to The Mirror, the man detailed how the family were left scrambling after the revelation, with hundreds of pounds spent on Le Shuttle crossings, fuel, food and overnight accommodation in France. He also claimed Booking.com later suggested alternative accommodation options, though the family considered them unsuitable.

Booking.com is understood to have refunded the original accommodation costs, though disputes between the two parties are said to remain ongoing.

The family are seeking compensation for more than £400 in additional travel expenses incurred during the ordeal. They claim the online travel agency is refusing to accept liability, despite allegedly issuing a separate payment of 150 EUR which they say they have refused to accept.

In the Reddit post, the man referenced provisions within the Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations 2008, arguing the family relied on written assurances when booking non-refundable travel arrangements. However, no court has ruled on the claims and Booking.com disputes wrongdoing.

A Booking.com spokesperson told The Mirror: “We’re sorry to hear about this customer’s experience. When a property chooses to list on Booking.com they must agree to our terms and conditions, which includes keeping their room availability up to date.

“If an accommodation partner wants to end their agreement or remove their listing, we have simple processes and clear guidance to help them do this. We can confirm this property is currently closed on our platform, and that we’re also in touch with the customer to offer support.”

Consumer experts regularly advise travellers to retain booking confirmations, receipts and written correspondence when arranging holidays online. According to Citizens Advice, customers may have rights if services are not provided as described, although compensation outcomes can vary depending on individual circumstances and booking terms.

The ferry operator issued an important reminder for any passengers with bookings

DFDS has issued an important reminder to passengers travelling on its ferry services. Ahead of summer, many families are looking forward to their holidays and getting everything ready for their trips. For those making ferry crossings, the operator has issued a message about ‘travel documents’ to help ensure journeys are as smooth as possible.

Posting on social media, DFDS outlined advice for customers in a post on X. In the message, @DFDSLiveUpdates shared port information for passengers. It read: “Please have all travel documents and passports to hand and open at the photo page before arriving at booths.”

In the post, DFDS explained: “Keep your passports, booking confirmations, and any necessary ID easily accessible for check-in and border control.” As such, the guidance could be helpful to any customers with upcoming bookings.

As customers will know, they need to keep a record of their confirmation. They will also want to pack their luggage accordingly, ensuring they can easily access any documents they will need when travelling.

Passengers can find more information about the check-in and boarding process on the ferry operator’s website. The boarding advice states: “All passengers must present relevant documents upon arrival to the terminal for check-in.

“These may include a valid passport, booking confirmation, documents for vehicle or pet travel, and/or other required documents, depending on the rules and regulations of country you are travelling to. Routine security checks of passengers, luggage and vehicles are carried out in all ports before you board the ship.”

DFDS also shares border control updates, including guidance on the UK eVisa and ETA. The website explains: “Travel requirements to the UK are changing.

“The UK is transitioning from physical immigration documents, such as biometric residence permits (BRPs), passports containing visa vignette stickers and ink stamps, or biometric residence cards (BRCs), to eVisas.

“If you hold a UK visa and use a physical immigration document to prove your rights, take action now by creating a UK Visas and Immigration account to access your eVisa: www.gov.uk/eVisa.

“If you already have an eVisa, ensure your travel information is up to date by notifying the UK Government about the passport you intend to use if it is not already linked to your eVisa account: www.gov.uk/update-uk-visas-immigration-account-details.

“Those who are visa-exempt for short visits to the UK, i.e. visits of up to six months, will still need to obtain an Electronic Travel Authorisation (ETA), which is digital permission to travel.”

The bundle includes three suitcases in different sizes, designed to cover everything from short weekend breaks to longer holidays abroad

Holidaymakers hoping to upgrade their luggage without spending a fortune might want to pop into Home Bargains before jetting off on their next summer getaway. The discount retailer has quietly slashed the price of a travel essential by nearly £90, and it’s being hailed as “perfect for every trip”.

Home Bargains has cut the price of the Overlow Suitcase Set of 3, which normally sells for £149.99, down to a bargain £59.99. The set comprises three suitcases in varying sizes, catering for everything from quick weekend escapes to extended holidays overseas.

According to the product listing, each case is crafted from lightweight ABS material with a hard-shell construction designed to offer durability while minimising weight. The product description, available on the Home Bargains website, reads: “Travel smart with the Overlow Suitcase Set of 3 in sleek black – lightweight, durable ABS material with smooth 4-wheel glide for effortless airport navigation. Perfect for every trip, whether you pack light or heavy.

“Modern Suitcase. Lightweight. Whether you pack light or travel heavy, we’ve got you covered! The smooth 4-wheel glide makes navigating airports effortless, while the strong yet lightweight material ensures durability without adding extra weight.”

The largest case measures 70 x 48 x 29cm, while the medium and cabin sizes come in at 60 x 41 x 26cm and 50 x 35 x 20cm respectively. All three cases are designed to stack inside one another for convenient storage when not being used.

Home Bargains describes the set as “perfect for any trip”, emphasising its lightweight construction and smooth-rolling wheels as standout features designed to reduce travel hassle. Thanks to the current discount, shoppers can now save an impressive 60 per cent, with comparable sets elsewhere carrying significantly steeper price tags.

Budget-friendly suitcase sets such as this have grown increasingly sought-after amongst travellers seeking to reduce costs before holidays, especially as travel demand continues climbing during peak booking seasons. Retailers have noted strong appetite for affordable luggage bundles as families and solo travellers hunt for value-focused alternatives.

The set is also stocked in other colours including grey and navy through the same retailer, with prices staying uniform across the collection while stocks remain available. Shoppers keen on the offer can locate further information, including home delivery arrangements, via the Home Bargains website.