Kate Garraway

The actress opened up about the horrific abuse she suffers on a daily basis from cruel trolls.

Coronation Street star Cherylee Houston has opened up about the horrific abuse she receives daily.

The actress has played Izzy Armstrong in the ITV soap since 2010, and elsewhere plays Maz in BBC Radio 4 series Tinsel Girl.

During an appearance on Good Morning Britain on Monday, August 3, Cherylee opened up about her life away from the spotlight and the abuse she receives daily.

Cherylee was diagnosed with Ehlers-Danlos syndrome when she was 23, and now uses a wheelchair.

According to the NHS, the condition can affect people in different ways, and for some, it can be disabling.

Opening up about her experience, Cherylee told GMB hosts Kate Garraway and Richard Madeley: “A couple of times I’ve been on television and my chair hasn’t been on view, I’ve been bullied for that. People are very easily ready to call out…”

She went on to say that trolls tell her she is “making it up”, and faces the abuse “on a daily basis”.

Cherylee added: “My friend and I were wheeling down the street, and a man was shouting out about how much benefits we got and stuff, and how we make it up. It happens all the time.”

Richard shared: “I have to say, anyone that sees your chair on screen and then puts their fingers on a keyboard to say you’re pretending or you’re seeking sympathy or something, I think they’re a bit thick.”

Cherylee replied: “Yes and no, because I think some of it is about our representation and an understanding.”

She continued: “There’s so much lack of understanding because we’re 1 in 5, but we’re not on screen, our stories aren’t told.”

Cherylee received an MBE for services in the disabled community in 2022, after raising awareness, working to remove barriers for disabled people, and speaking about welfare cuts in Parliament.

She was also involved in a Coronation Street storyline that shone a light on the difficulties disabled people experienced during the pandemic, and the pressures of working remotely while shielding, in scenes filmed in her home.

She said at the time: “I have been unbelievably fortunate that my employers enabled me to continue shielding after the official shielding guidance ended in March. I’ve been so supported by ITV, but I’m aware that many of my disabled peers who were previously shielding haven’t had that safety and have been forced to make the decision to earn money to survive whilst facing the real fear of death or serious illness through Covid.”

Coronation Street Producer Iain MacLeod added: “We had to think outside the box in order to tell this story, devising new protocols and ways of scripting scenes that would allow Cherylee to film the scenes herself in her home. It certainly helped that her partner, Toby, is a fabulous actor!

“Despite all the technical challenges we had to overcome, this was a story that needed telling, and I hope it will resonate with millions of people who have found themselves in a similar position to Izzy, and perhaps open the eyes of millions of others who had little awareness of the issues facing disabled people during COVID.”

Good Morning Britain airs weekdays from 6am on ITV1 and ITVX.

Important message for anyone with a package holiday booked

Travel expert Simon Calder has shared important advice for anyone with a package holiday booked, as people are being urged to act ‘as soon as possible’. His message comes ahead of the peak travel season, and as new research by Citizens Advice has revealed that four million people have faced issues with their package holiday over the last year.

On today’s (June 8) episode of ITV’s Good Morning Britain, TV host Kate Garraway spoke to correspondent Nick Dixon about the findings. He said: “The complaints that we’ve been hearing about were involving all-inclusive holidays, with many saying they just didn’t ultimately match up to the glossy brochures we see online, or indeed at the travel agents.

“Citizens Advice say that they found 33% of holiday-related complaints ultimately were about things like poor quality hotels, bad food, facilities being unavailable as well – 19% down to customer service.” He added: “Things like long waits on the phone, complaints ignored and administration errors, and 25% of complaints ultimately led to stress, anxiety or upset.

“And if your dream holiday does turn into a wee bit of a nightmare, there are steps you can take… Many of us with these kinds of complaints about our holidays end up trying to fight for compensation, which is why it is so important to keep a record of everything just in case to have any chance of getting money back.”

British travel journalist and broadcaster Simon Calder then spoke to viewers, sharing a crucial message for those with a package holiday, especially if they encounter problems during their trip. He urged holidaymakers to act ‘immediately’.

He said: “If you get to your destination and things aren’t right, maybe there’s a problem with your room, maybe the facilities are simply not as described, then you have to give the travel company immediate notice and allow them the opportunity to sort things out.”

How can I claim compensation for a holiday?

Reporting a problem right away is a legal concept called “mitigating your losses”. If you don’t allow the travel provider to address the room or facilities issue while you’re there, you could really hurt your chances of receiving a full refund or compensation.

Citizens Advice says: “If you’re still on holiday, tell the company or travel agent about the problem as soon as possible. You might be able to get it sorted quicker – like if there’s a problem with the room. If you don’t say anything until you get home, you might get less compensation or none at all.”

The person you need to contact depends on how you arranged your holiday. If you went for a package holiday, reach out to the customer service team of the tour operator you chose.

However, if you organised it yourself or set up a linked travel arrangement, you should contact the accommodation or service provider directly, such as the hotel or the company offering excursions. Make sure you include:

• your booking reference
• clear details of what went wrong
• copies any evidence you have – like photos
• copies of receipts
• how much compensation you want

Citizens Advice adds: “It’s a good idea to send the letter by registered post and keep a copy, so you have proof that the holiday company received it. You can also email them – some of them have online forms. Keep a copy of what you send. If the company makes you an offer that you think is too low, you can ask for more. They might come back to you with a higher offer.”