Gatwick Airport

London Gatwick Airport is set to be hit with further travel disruption this month as two sets of strikes are planned for a total of nine days that ‘will inevitably disrupt services’

Travellers passing through Gatwick Airport could face further travel chaos as more than 200 workers are set to strike this month, threatening flight delays.

The UK’s second-largest airport, which handles more than 40 million passengers every year, was hit with air traffic control mayhem this week, with hundreds of flights cancelled and grounded. Yet there could be significantly more disruption at London Gatwick Airport later this month, as 220 workers are set to walk out in a dispute over pay.

The strikes are set to take place by Unite union members, who provide assisted travel at Gatwick, and are employed by the specialist firm Wilson James. There have been pay negotiations between the airport workers and Wilson James since May, but with rejected deals, the “industrial action will inevitably disrupt services throughout Gatwick”, Unite regional officer Ben Davis said.

Unite members involved in the dispute are set to walk out between Thursday, 17 September and Monday, 21 September, and from Wednesday, 23 September to Saturday, 26 September. As they provide special assistance for disabled and elderly passengers, delays are expected in boarding and disembarking for passengers who depend on their services, which could result in delays across short and long-haul flights to and from Gatwick, the union warned.

Unite previously rejected a 3.4 per cent two-year pay rise, in addition to a 0.6 per cent bonus and 0.5 per cent uplift in pensions. The union said it was “not enough to address years of low pay at the firm”, where some of the lowest-paid members earn £14.71 per hour, while struggling with the high cost of living within reach of Gatwick.

The union also noted that workloads have increased at Gatwick, with this year’s busiest summer since 2019. Unite regional officer Ben Davis said: “Unite has been trying to negotiate a better pay deal for our members for months, however Wilson James has failed to put forward an offer that is acceptable to workers.

“Industrial action will inevitably disrupt services throughout Gatwick but this is a direct result of Wilson James refusal to make a fair offer to our members. Strikes can be avoided but that requires the company making a significantly improved offer.”

Unite general secretary Sharon Graham further commented: “Wilson James is a highly profitable company which can more than afford to put forward a pay deal that reflects the hard work our members do.

“These workers are vital in the smooth running of the airport, doing a key role in assisting passengers on and off flights. Their jobs have become even more difficult as Gatwick has become busier.”

A London Gatwick spokesperson said: “We are working with our assisted travel provider, Wilson James, to avoid any impacts and we expect to operate a normal flight schedule for our airlines and passengers on these dates. Of course, we hope Wilson James and their union can reach a resolution before then.”

The impending strikes come as Gatwick Airport faced severe disruption following air traffic control issues on Tuesday, 8 September, with hundreds of flights delayed or cancelled. The control provider, NATS, said there had been a technical glitch, and bosses admitted it had taken “longer than hoped” to resolve.

As a result of the air traffic control chaos, more than 1,700 flights were impacted on Tuesday, with 30.10 per cent of those cancelled or unable to fly, according to Cirium, the aviation analytics company. Meanwhile, 417 flights were cancelled or did not fly on Wednesday, 9 September, with cancellations continuing today (Thursday, 10 September).

Do you have a travel story to share? Email webtravel@reachplc.com

ABTA has issued a statement on the situation at airports across the UK, advising passengers of their rights and what steps they should take if their flight is cancelled or delayed this week

ABTA, the UK’s biggest trade travel association, has issued a statement amid air traffic control chaos at British airports which has continued into a second day.

According to BBC figures, obtained from aviation analytics firm Cirium, 1,750 flights were cancelled yesterday (Tuesday, September 8), and more than 150 have been cancelled today so far. Significant delays are also expected to persist today due to the knock-on effect of yesterday’s cancellations.

At least 16 major UK airports have been affected by the wave of cancellations, which are due to a major technical problem impacting National Air Traffic Services (NATS), leading ABTA to issue advice to affected passengers.

Luke Petherbridge, director of public affairs at ABTA, said in a statement: “If your flight has been delayed or cancelled customers will have rights, which will vary depending on whether they booked their flight separately or as part of a package.

“ABTA members will be supporting those booked with them, to help make alternative arrangements, and we have advice on abta.com to help people understand their rights.

“While the immediate priority is supporting customers, as this isn’t the first NATS outage to cause widespread disruption, the industry and the public will want answers as to what has gone wrong, what lessons are being learned, and how the system will be made more resilient to avoid this happening again.”

ABTA has advised passengers to visit it FAQs page, which gives passengers a breakdown of their rights if a flight is delayed or cancelled. If a flight is delayed, your airline is required to offer certain support, from refreshments to accommodation and transfers, depending on the length of the delay and the route.

ABTA also says: “If the delay exceeds five hours, your airline must offer you the choice of taking a refund of the flight cost.” However, it’s unlikely passengers hit by today’s delays and cancellations will be able to claim for additional compensation. It states: “if it wasn’t the airline’s fault, you won’t be entitled to receive any compensation. Delays caused by things like extreme weather, airport or air traffic control strikes or other ‘extraordinary circumstances’ are not eligible for compensation.”

For those hit by cancellations, ABTA says: “If your flight is cancelled and you’re departing from the UK, your airline must offer you the choice of a replacement flight at the earliest opportunity or a refund.”

It advises: “If you were at the airport when your flight was cancelled, and you’ve chosen rerouting, you’re also entitled to care and assistance while you wait to be rerouted. This usually means food, drink, access to communications (e.g. two free phone calls) plus accommodation and the necessary transfers if the replacement flight departs the next day or later.”

Airlines affected by delays and cancellations include London-Heathrow, Gatwick, London-Stansted, London-City, London=-Southend, Manchester, Birmingham, Bristol, East Midlands, Edinburgh, Liverpool John Lennon, Aberdeen, Belfast, EMA, Southampton, Leeds and Jersey.

Have a story you want to share? Email us at webtravel@reachplc.com