Floods

Several communities in Cameroon’s national capital, Yaounde, have been submerged after days of torrential rain, making life difficult for residents. The Central Post Office Roundabout was particularly affected, causing traffic disruptions on Monday morning, June 8. Locals reported that this area often floods during the rainy season. 

“When the heart of the city is blocked, it goes without saying that many other parts of the city cease to function normally,” a local dweller told HumAngle. “That is exactly what has been happening in Yaounde since late last week.”

Following the downpour on Thursday, June 4, the door to the Central Post Office was inundated, completely blocking access to the facility. The flooding has also interfered with commercial activities in the area.

Eyewitnesses told HumAngle that 20th May Boulevard,  a ceremonial avenue in the heart of Yaounde, was also submerged, with vehicles stuck in floodwaters and some trapped in mud washed into the city. “Towing facilities would have to be brought in to drag some of the cars and trucks stuck in the mud,” one eyewitness revealed.

“I feel fortunate that my vehicle is still here, but I’ve hardly slept since it got stuck, for fear of theft. It’s disheartening to see this situation repeat every year while the City Council allows conditions to worsen without taking action,” another witness said.

Flooding, especially around the Central Post Office, has become an annual crisis in Yaoundé. Atangana Davis, a civil society activist, said some Chinese contractors had dug drainage facilities around the post office, promising improvements. “Yet, the floods persist, worsening each year, demonstrating the failure of the council’s supposed infrastructure upgrades,” Atangana said.

The current floods highlight the urgent need to rehabilitate the city’s sanitation infrastructure, locals said. The rainwater evacuation network is often criticised for its insufficient capacity during heavy rain, compounded by frequent debris blockages in residential gutters that impede rainwater flow.

Town planner Isidore Djeunkeu said that the causes of this ongoing issue are known to everyone, including the City Council authorities. “It begs the question: why is it so challenging to find a solution to this recurring problem?” Isidore asked.

Of the complaints made to the Citizens Advice Consumer Service, 42% involved all-inclusive packages abroad

More than four million people had problems with a package holiday in the past year, a survey for Citizens Advice suggests. The survey found 76% of adults had been on a package holiday before, and 34% of them had experienced a problem. Some 8% had suffered an issue within the last 12 months specifically, equating to an estimated four million travellers, it said.

The charity said it received about 14 complaints a day about package holidays, including issues such as unexpected changes to the hotel, denied refunds, and poor customer service. Of the 3,500 package holiday complaints made to the Citizens Advice Consumer Service in the past year, 42% involved all-inclusive packages abroad.

A third of complaints (33%) related to the quality of the holiday falling short of the agreed deal, such as hotels being misdescribed, bad food or unavailable facilities. Customer service failures made up 19% of complaints, including long waits on the phone, ignored complaints and administration errors made by firms.

As a result, one in four of those who experienced an issue with a package holiday (25%) said they suffered stress, anxiety or upset, while 17% had to pay extra for daily expenses. Citizens Advice encouraged holidaymakers to check what protections were included within their booking.

One complainant, Zorana, a semi-retired NHS doctor from north-east England, reported spending £6,300 on an all-inclusive, seven-night trip to Lanzarote with her daughter through a UK holiday operator. Torrential rain on the second day resulted in “nightmare” flooding, leaving hotel guests without electricity, water, food or internet.

However the woman said she received no on-site support from their operator, causing them considerable stress. Zorana, 66, said: “We spent the morning on the beach and planned the sauna for later. But when we were eating lunch the rain started and didn’t stop.

“By the time we got to the spa, the hotel told us we couldn’t go in because it was flooded. Half an hour later the electricity had gone. Without electricity, everything stopped. There was no more internet and no more water because the pumps were not working.

“We all gathered in the hotel lobby, to hear what was going on. It was the weekend and reps from all the other travel companies were there, talking with people, reassuring them, giving them information. Some were already distributed to other places. We asked, ‘Where is our rep?’ And we were told he doesn’t work on weekends.

“We were very angry. Hotel staff told us our travel company was always a problem and never helped people. We came home after five days and I started to chase the travel company for a refund. But the customer service adviser said they can’t deal with it because compensation was offered. But their offer was not adequate.

“I mentioned the lack of support, the delay, the value of the holiday, that I had to find and pay for another hotel, and because of this it was reasonable that they should give me all my money back. I feel a victim twice over because I had the stress of our holiday being ruined, and then months of trying to get compensation.”

Citizens Advice consumer spokeswoman Jane Parsons said: “Too often, people are left stressed and disappointed when their dream holidays are spoiled because they’re not getting what they paid for. To make matters worse, they’re having to spend a lot of time and effort trying to resolve issues, sometimes with no luck.

“A record of any issues that occur and evidence should be kept – like clear details of what went wrong and when, photos and receipts. If something goes wrong with your holiday you might be able to get compensation from the company you booked with. You should tell them about any issues as soon as possible – if you don’t say anything until you get home you might get less compensation, or none at all.”

Chartered Trading Standards Institute chief executive John Herriman said: “This research highlights the real impact poor practice in the travel sector can have on consumers, specifically the problems for consumers booking holidays online, particularly through social media.

Left out of pocket

“Too many people are left out of pocket or dealing with stress when holidays don’t meet what was promised. What should be a time to relax and unwind can turn into the opposite. While it’s vital consumers understand their rights, check the protections included and keep clear records if something goes wrong, businesses must meet their legal obligations and ensure they deliver the standard of service people have paid for – and resolve issues raised quickly.

“Strong consumer protection depends on both informed consumers and responsible traders.”

Consumers are entitled to compensation for a holiday if it was lower in value than the one booked, spending extra money was required because of a problem, a large part of the booked services were not provided, something goes wrong that causes distress or disappointment or if the holiday was completely ruined.

Yonder surveyed 2,018 adults between April 17-19 about their experiences with package holidays, including problems. Respondents were asked to exclude issues outside the operator’s control, like geopolitical events or natural disasters.

Rescuers face heavy rains, equipment failures in search for two people trapped in central Laos cave by flash floods.

Heavy rains have threatened to delay the search for two people who remain missing in a flooded cave in Laos, after five others were rescued after being trapped underground for more than a week.

Finnish diver Mikko Paasi, one of the first international rescuers to arrive at the site, told The Associated Press news agency that rains on Sunday had filled the cave up to the second chamber, preventing divers from entering until pumps can lower the water level.

A drainage pump also broke, making the situation even more difficult, said fellow diver Yoshitaka Isaji of Japan.

Rescue teams from Laos and neighbouring Thailand have been working together over the past week to rescue the trapped villagers, alongside divers from countries including Finland, Malaysia, Japan, Indonesia, France and Australia.

Seven people entered the cave in a remote mountainous area of central Xaysomboun province last week to look for valuable minerals such as gold, before being trapped by a flash flood that blocked their way out, according to local media reports.

One other person escaped and alerted the authorities.

A Laotian rescue group said on Sunday it had received “substantial” information on the cave system from the five men who were rescued earlier this week. “The hope is that today’s mission will locate both remaining victims,” the group wrote on social media.

The rescued men were being treated at a local hospital and were doing well, Malaysian diver Lee Kian Lie, who is taking part in the operation, told AP.

“We interviewed them about how the deeper part of the cave looks like. We will continue to search based on the information we have, and perhaps we will be able to get to the other two,” he said.

Rescuers said they navigated more than 200m (650 feet) into the cave and discovered five chambers in the system. The five people rescued so far were found in the fifth chamber.

Paasi, the Finnish diver, told AP that the survivors reported a narrow crack in the fifth chamber that could be a passage leading to a deeper part of the cave system.

“This was the only place that we haven’t checked in the mine, where the two lost miners could still be,” he said in a video interview.

The five men who were rescued – identified by their first names as Khamla, Mued, Ee, Ing and Laen – were first found last Wednesday.

The first man was safely extracted on Friday, guided through a narrow flooded passage by an expert diver. The remaining four left the cave on Saturday, after the water receded enough for them to walk out on their own, rescuers said.

Videos posted online on Saturday showed emotional moments as the men emerged one by one from the cave. Some collapsed on the ground at the cave’s entrance, and were hugged by a group of workers who cried with joy.

Later moments showed them lying on stretchers, wrapped in foil blankets and fitted with oxygen masks before being transported out.

Five of seven men who entered cave seeking gold are now out after being trapped for 10 days.

Rescuers have pulled four more men from a flooded cave in central Laos, bringing to five the number freed from a group of villagers who became trapped while searching for gold. Two others remain missing.

The four were brought out on Saturday, a day after the first man was rescued, ending a period of about 10 days during which the group was cut off underground.

The Thailand Rescue Diver Facebook page said that “rescue officials were able to bring out four more people trapped” at about 3:10pm (08:10 GMT).

Rescuers said the water inside the cave had finally dropped low enough for the men to walk and swim out alongside the divers who had reached them.

The operation has drawn diving teams from several countries, but the danger is far from over, with two members of the group still unaccounted for deep inside the flooded passages.

Lao and Thai rescue groups posted images of the men being carried out on stretchers, caked in mud, wearing oxygen masks and wrapped in foil blankets.

Footage shared online showed some of them collapsing as they emerged, before being embraced by rescuers.

The five had been located alive on Wednesday, huddled on a rocky ledge in a chamber about 300 metres (980 feet) from the entrance. Unable to bring them out straight away, rescuers passed in water, soft food and blankets to keep them going.

“The first one is out. Safe and sound!!!” Manat Artmongkron, a technician with a Thai rescue group, wrote on Facebook after the first evacuation on Friday.

Divers described treacherous conditions in the narrow, flooded tunnels, where visibility was almost nil. One stretch was a 25-metre passage too tight to turn around in.

The group had entered the cave around May 19 or 20, to look for gold and other minerals, according to local officials, before heavy rain triggered flash flooding that sealed off their way out.

An eighth villager who escaped in time alerted the authorities to those left behind.

Rescue teams said they were now preparing to push deeper into the cave – about 20 to 25 metres beyond where the survivors were found – to look for the two missing men, though that section remained heavily flooded.

Local officials said residents of the remote, mountainous province of Xaisomboun often forage for a living and enter such caves in search of gold, despite repeated warnings about the risks.

The Canary Islands are experiencing a tourism crisis, with activists warning the coastline is unsustainable as locals say the ‘land is being destroyed and speculated on’

The Canary Islands have witnessed mounting demonstrations in recent years. Frustration has been building amongst residents, who argue the surge in tourism to the sun-soaked Spanish archipelago is unmanageable. They point to outdated regulations that allow property speculators to purchase land for hotels and holiday flats, while paying only minimal tax.

Consequently, Canarians claim they receive the lowest average salaries in Spain and face difficulties securing affordable accommodation. Yet now they have a further complaint against holidaymakers. The islands are suffering coastal erosion at an alarming pace. Campaigners say the Canary Islands’ coastline is on the brink of disaster.

Each year, based on a report from SOS Costas Canarias, approximately 21⁄2 miles of coastline disappears. Anne Striewe, the foundation’s director, states that hotels, apartment blocks, housing estates and marinas, amongst other structures, are being constructed on this “lost” territory.

The organisation cautions that throughout the eight islands, roughly 18% of the territory within the first 500 metres from the sea has already been developed. Beyond protected natural areas (PNAs), this figure skyrockets: it surpasses 40% on multiple islands and coastal sections, reaching 43% in Lanzarote and Gran Canaria.

Nearly 20% of the living space on the Canary Islands is dedicated to tourism – in comparison to around 4% on the Spanish mainland. Five municipalities on the Canaries possess more tourist beds than permanent inhabitants: Yaiza (Lanzarote), Pájara (Fuerteventura), Mogán (Gran Canaria), San Bartolomé de Tirajana (Gran Canaria) and Adeje (Tenerife).

Ms Striewe highlights that, beyond holiday accommodation, there is a vast array of tourist-related infrastructure including access roads, golf courses and desalination plants, which fail to show up in hotel occupancy figures yet remain part of the same problem.

Sharon Backhouse, director of GeoTenerife, told Sky News that the Canary Islands are a “biodiversity jewel in the Atlantic,” yet local authorities provide minimal protection for the islands’ natural habitats.

She warned that each year more “beautiful landscapes are cemented over” to make way for new tourist resorts.

She added: “The problem with these resorts is that we just don’t have enough resources in terms of water, what happens to all the rubbish, how is it all recycled.”

Carmelo Javier León, director of the UNESCO Chair in Tourism and Sustainable Economic Development at the University of Las Palmas de Gran Canaria (ULPCG), describes a conflict between those who wish to protect the islands’ natural beauty and “the development of ever more accommodation options.”

The authors of the SOS Costas Canarias report are demanding an immediate halt and the scrapping of planning permissions for undeveloped coastal land.

They argue that the seemingly relentless construction not only obliterates irreplaceable natural habitats and undermines the very scenic beauty that attracted tourists to the islands in the first place, but also dramatically heightens the risk of localised flooding. Approximately 80,000 inhabitants are already vulnerable to coastal flooding risk, yet almost half of flood-susceptible territory has already been designated for housing.

Irma Ferrer, a lawyer for Urban Planning Transparency and Civic Action Against Corruption, highlights that this demonstrates the institutions are failing to operate properly. “In urban planning and environmental matters, legislation is not enacted to defend the public interest,” she complains.

She added that the islands now possess an economy which is essentially “based on the destruction of the land and on speculation.”

An eyewitness captured the moment a car fell into a river as a bridge collapsed in China. Local media says the vehicle had broken down and couldn’t reverse, and the occupants got out before floodwaters swept it away.

Airline and travel company has contacted all passengers with holidays booked to inform them of a change to when booking documents are sent out amid Middle East conflict concerns

All Jet2 passengers with holidays booked have been contacted by the operator regarding an important change. Thousands of travellers have received emails notifying them that their holiday documents will be arriving later than originally expected.

This has raised alarm bells among some customers who fear it could be a scam – particularly as Jet2 has recently been warning about numerous fake social media accounts being created in an attempt to defraud passengers.

One passenger wrote on X: “@jet2tweets Hi, I’ve just received this email apparently from Jet2 saying I will now get my holiday documents 14 days before my holiday departure instead of 28, is this true or is it still 28, I’ve a feeling this was a spam email though.”

Another passenger added: “I had the same email. Flying on 25 May with jet2,” A traveller added: “Ive just had the same email !”

The email says: “Just so you know, following a change to when we send out the documents for your holiday, you’ll now receive your documents 14 days before departure, rather than 28 days as stated on your original booking confirmation. You don’t need to contact us or take any action – you’ll recveive your documents 14 days before you travel. Have a lovely holiday!”

Responding on X, Jet2 confirmed it was a genuine message and explained: “Hi there, thanks for reaching out. Yes we can confirm that you will receive your documents 14 days before departure. Should you require any further assistance, then please feel free to send us a DM. “

The shift towards holidaymakers securing their travel documents closer to their departure dates comes amid growing uncertainty sparked by the Middle East conflict. Last week, Fatih Birol, executive director of the International Energy Agency (IEA), warned there could be flight cancellations “soon” if oil supplies remain restricted by the Iran war.

The head of the world’s energy watchdog also cautioned that Europe has only six weeks’ supply of jet fuel because of the Middle East conflict. Iran continues to have a stranglehold on tankers passing through the Strait of Hormuz and has fired at several over the weekend.

Worried holidaymakers have been flooding Jet2’s social media channels with their concerns. One wrote: “@jet2tweets Hi there – we are looking to go away for a week to Malaga in June and want to know how concerned we should be about the reporting of lack of airport fuel and what happens to our holiday should something like this happen and impact our holiday. Can you help…?|”

Another posted: “Are holidays going ahead as usual? We’ve booked an all inclusive 10 day to Crete in June. I’m worried about jet fuel prices.” While a further traveller asked: “You guys aren’t planning on last-minute flight cancellations due to potential jet fuel shortages, are you? Family holiday booked in May, FYI” Jet2 responded: “Hi all, flights are planned to go ahead as normal. If anything were to change regarding your booking, we would be sure to reach out to you directly to make you aware and discuss the options available to you. Thanks”

Meanwhile, Javier Gándara, easyJet’s CEO for Spain and Portugal, spoke at the reopening of the airline’s base in Palma, Mallorca, where he gave his assessment of the current fuel supply situation: “What the producers and airports are telling us is that there won’t be any supply problems for the next three or four weeks.

“Beyond that, it’s difficult to see. In Spain, we are in a comparatively better situation than neighbouring countries for two reasons. Firstly, because of all the crude oil that is imported and then refined here, only 11% comes from the Middle East, which is the percentage affected by the closure of the Strait of Hormuz; the remaining 89% comes from elsewhere.”

He went on to warn: “No one will be immune to potential supply problems. Ships that leave and pass through the Strait of Hormuz and come to Europe take an average of 45 days, and they have already been practically out of service for two months. It will take time to recover all of that. It’s difficult to know what will happen, so we’ll react as we go.”