Family holidays

Brits heading to the likes of Spain, Egypt and Portugal for their summer holidays could find they’re paying pay hundreds of pounds more this year

Families have seen some holiday prices to top hotspots rocket by nearly quarter this summer, research has revealed.

The jump means travellers looking forward to their break abroad risk having to shell out hundreds of pounds more than last year.

Analysis by the website TravelSupermarket for the BBC revealed big price rises in a host of destinations popular with Brits. The data compared all-inclusive seven-night family breaks departing this August with a year ago.

Prices to Cyprus have leapt 23%, from an average £950 per person to £1,166. The cost of a week away to Egypt has soared by a fifth – almost £200 each – from £980 to £1,176. Jetting to top getaway Spain has risen by 9%, or from £835 to £913 And a typical week away to Portugal will cost £972 per person this summer, against £936 last year.

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For those looking further afield, the analysis found the United Arab Emirates has seen the steepest price rise overall. A week away now costs an average £1,525 per person, up 26% – or £300 – from £1,210 per person in 2024.

Chris Webber, head of deals at TravelSupermarket, said: “Like most things, family summer holidays have become more expensive over the past 12 months — and our data backs that up. We’ve seen price rises of between 4% and 26% across popular destinations like Spain, Greece, Turkey, the UAE and Portugal. These increases are likely tied to rising fuel prices driving up flight costs, along with hotel expenses rising due to energy costs – which in turn pushes up food and drink costs for all-inclusive packages.”

It is not all bad, with some destinations actually cheaper this year. For instance, a week in Italy will cost an average £1,128 per person this summer, or £137 less than a year ago. Tunisia is also around £30 better value, at an average £763.

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And while accommodation and flights may have risen, other holiday costs have come down.

Research published last month by the Post Office found Brits planning foreign holidays will be quids in thanks to the pound’s strength. Sterling has shot up against a host of currencies – in some cases, by a lot. For instance, the pound’s 30% rise against the Turkish lira in the past year means holidaymakers jetting there will have £116 more to spend for every £500.

In many cases, car rental prices have also fallen. A study by iCarhireinsurance.com last month revealed that the average cost of a week’s car hire this summer is £369, 43% lower than the 2022 high of £652, but still 19% more than in 2019 (£310).

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I lost my heart to this beautiful part of the country and now I can’t wait to return

Tucked away in the undulating hills of Suffolk, The Wilderness Reserve offers a quintessential English summer experience. I recently had the pleasure of spending a weekend there and was utterly charmed by this tranquil corner of the county, bathed in the glow of a June heatwave sun.

The walled garden was a riot of colour as I watched a couple tie the knot, and while enjoying elderflower cocktails, I felt like I’d stepped into a Merchant Ivory film. But it wasn’t just the stunning venue that captivated me to be honest, the entire region truly stole my heart.

Suffolk, with its gently rolling hills, expansive skies, and patchwork of fields, meadows, and ancient woodlands, epitomises rural England. The 8,000-acre private estate near Saxmundham is just one of many highlights in the area, with attractions such as Framlingham Castle, Sutton Hoo, RSPB Minsmere, and Yoxford Antiques Centre and Gardens all within easy reach.

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Scattered with picturesque villages, timber-framed cottages, medieval churches, and quiet lanes, much of Suffolk is designated as an Area of Outstanding Natural Beauty (AONB).

Then there is the stunning Suffolk coastline with its mix of sandy beaches, rugged cliffs and pretty seaside towns. Southwold is known for its beautiful beaches, iconic lighthouse and Victorian pier, while Aldeburgh Aldeburgh offers a more artistic atmosphere with its historic high street and rich cultural heritage, including the famous Aldeburgh Festival.

Nearby, there lies the 12th-century Framlingham Castle, while the town of Woodbridge is home to the impressive Tide Mill and a charming blend of Georgian buildings and independent shops. While a visit to the Wilderness Reserve was a delicious treat, there are so many other ways to explore the region, along with a multitude of places to stay.

Take Winkle Cottage for instance – a fishermans cottage bathed in Aldeburgh’s seaside charm. This classic fisherman’s cottage offers snug living spaces and can comfortably accommodate five guests. It has been praised by visitors as “a great place to stay.”

The village of Campsea Ash also hosts an ideal spot for larger family reunions, offering a glorious barn conversion on a private estate. Quill Farm Barn is touted as a “delightful” holiday home, nestled away in “the perfect setting.” Then there’s the Sea Tower, a chic apartment boasting sea vistas that has earned accolades as “a special place” or the grand Holly Lodge – a robust five-bedroom countryside house capable of hosting group getaways for up to 10 individuals.

For something completely different, the Pound Farm Mirror Houses in Framlingham offer contemporary dwellings in the heart of the countryside. An upscale alternative to traditional ‘tiny homes’ each house comes with its own hot tub.

Booking.com boasts a diverse array of accommodation options in Suffolk. The Swan Hotel in Southwold, a four-star establishment nestled within a historic building just 200 metres from the seafront, is one such gem. For those seeking a more traditional vibe, The Ship at Dunwich serves up home-cooked fare and real ales in an authentic inn setting.

Adventure-seekers drawn to RSPB Minsmere will find Moonlight Lodge an ideal retreat close by. Available through Holidaycottages.co.uk, it’s set against the backdrop of Dunwich beach and surrounded by woodlands – a nature lover’s dream.

For a touch of grandeur, The Great House in Orford stands as a majestic Grade II-listed holiday home right in the village’s heart. This quintessential country haven sleeps 12 and has been hailed as “a stunning house” and “absolutely perfect for larger parties” by visitors.

The tranquil beauty of Suffolk has garnered thousands of glowing reviews on TripAdvisor from enamoured visitors. One tourist said: “Loved our afternoon in Southwold especially the pier! Such a pleasant surprise to have a clean characterful pier with a brilliant quirky water fuelled clock at the end! The beaches looked amazing, beautiful clean sand and so pretty with the huts behind!”.

Another visitor, charmed by Aldeburgh, shared: “It was a dream in July to swim in the early hours of the morning and have fish and chips looking out to sea.”

Of course, the accommodation is key to any memorable holiday, and Sykes Cottages are dazzling holidaymakers, boasting a 4.6 out of five-star rating. One chuffed guest remarked: “We wanted a quiet weekend getaway and we found exactly that in Suffolk. Perfect for young and old…the cottage we booked we know it’s a fabulous place and beautifully presented.”

Another satisfied customer shared: “Suffolk in the sunshine. This was an important family holiday following my dad being very unwell last year, our holiday with Sykes gave us the quality time we needed and the chance to make some wonderful memories.”

However, not all feedback was glowing. A less impressed guest posted a three-star review: “Sykes offer a vast range of holiday accommodation. From experience so far, the description and photos of accommodation are fairly accurate, however, the cleanliness of the accommodation is another matter. It is difficult to get hold of anyone from Sykes by telephone.”

But praise continued with another beaming five-star critique: “We were looking for pet friendly cottages in Suffolk, Sykes cottages came up with the goods. A nice cottage plenty of details about the cottage giving us all the details we needed. So many thanks looking forward to our holiday.”

Disneyland Paris has iconic rides, attractions and plenty of fun for the whole family – but there’s one little-known pass that could help you skip the queue

Disneyland Paris is on most families’ bucket lists thanks to its iconic rides (Peter Pan or It’s A Small World, anyone?), incredible fireworks shows and of course those all-important character meet and greets.

Like most theme parks, during the peak school holidays there can be busy queues at Mickey Mouse‘s Parisian home. There are ways you can cut down wait times for example by buying fast passes – dubbed Premier Access – but if you’re on a tight budget these aren’t always the way to go.

However, there’s one little-known Disneyland Pass that not only lets you skip the queues for rides and characters, but also gets you easier access to some of the best spots for seeing the fireworks shows and parades. Dubbed the ‘Bambi pass’ by those in the know, it’s completely FREE of charge. Another perk? Those who hold it can bring up to FOUR people along to the front of the queue too.

The only catch? You’ll need to be pregnant if you want to use it. The ‘Pregnant Woman bracelet’ (we prefer the name Bambi Pass) is a band that you can collect at the information desks, and they’ll give you Priority Access to the majority of what the parks have to offer.

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The pass isn’t actually a secret – in fact, if you know where to look you can find all the details on the Disneyland Paris website. However, it’s one that often gets overlooked by expectant mums who just assume they can’t join in on the fun.

Not only can they join in the fun, but they can bring their family with them – four people on rides, and two for shows or parade viewing spots.

Of course it’s worth noting that there are some rides which you won’t be able to go on if you’re pregnant, so if you are thinking of going, it’s worth checking the theme park website to check exactly which rides and attractions you’d want to do, to avoid disappointment. Still, it could prove useful if you’re thinking of taking your toddlers or older kids to Disneyland before their new sibling arrives – and means you can all still enjoy the bulk of the magic together.

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A guide to the pass on the Disneyland Paris website explains: “Collect this bracelet on presentation of a medical certificate dated less than 3 months (French or English) at the dedicated counters at the entrance to Disneyland Park and Walt Disney Studios, at hotel concierge services or at City Hall and Studio Services.

“The Pregnant Woman bracelet allows priority but not immediate access to attractions, shows and meetings with Disney Characters, as well as to the cash desks of our restaurants and shops. Contact our Cast Members.

“You can be accompanied by 4 attendants for the attractions and indoors shows, and 2 attendants for the parades and outdoors shows.

“Please consult the Accessibility Maps for details of how to access our attractions.”

You can find out more on the Disneyland Paris website.

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Goring-by-Sea is often overlooked by tourists in favour of its more famous neighbour however, the West Sussex town has everything you want from a seaside getaway without the packed beaches and fully booked bars and restaurants.

Brighton, with its vibrant culture, iconic pier, colourful beach huts, bustling promenade and extensive shopping areas, is understandably one of the UK’s favourite seaside spots. However, just 17 miles away lies a charming little coastal town that often gets overshadowed by its more famous neighbour.

Goring-by-Sea, with its long stretches of stunning beaches adorned with quaint wooden beach huts, is a hidden gem in West Sussex. Despite being less known to tourists, Goring-by-Sea offers all the charm of a seaside retreat without the crowded beaches and fully booked pubs and eateries that are common in Brighton.

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The town boasts blue flag waters and pristine beaches, making it an ideal location for traditional family holidays. It’s also home to the Worthing Sailing Club, which caters to seafarers of all skill levels, including a fantastic junior section.

Goring-by-Sea’s annual summer festivals, such as the Chichester Show and the local Bowls Festival, are popular attractions, reports the Express.

Unlike other resorts on the south coast, Goring has shunned amusement arcades and candy-floss stalls. Instead, you’ll find charming fishing boats moored along a peaceful shoreline, with locals and visitors alike enjoying a variety of water sports, including kitesurfing.

Nestled between the sea and the South Down’s National Park, Goring-by-Sea is a picturesque and affluent area. The town even boasts some grand manor houses, including Courtlands, Goring Hall and Field Place.

The coastline is dotted with a few beachside cafes, offering an ideal place to relax and enjoy the untouched seaside location. The town centre boasts a variety of shops, cafes, restaurants and pubs.

Highdown Gardens are just a mile away from Goring, and the market town of Arundel, renowned for its iconic castle, is merely a ten-minute drive away.

Goring-by-Sea features a local railway station, perfect for commuters seeking a brief journey into Brighton (35 mins) or the City (London Bridge approximately 1:30 minutes).

Bognor Regis, famed for its nostalgic promenades and arcades, is also only half an hour away.

The larger resort of Worthing is a mere five minutes along the coast, boasting an art deco pier – which was voted the best in Britain in 2019 – and an observation wheel.

Mums and dads hope the financial scales will tip in their favour and they’ll no longer have to cover their child’s costs by the time they turn 30, according to a new study by digital wealth manager Moneyfarm

Adults should stop taking their kids on holiday at 30, at least if the results of a survey are anything to go by.

After a decade of carefully planning mealtimes, noting nappy-change facility locations, forking out summer holiday rates for a resort with a kids’ club, and then another decade of ensuring teenage children don’t gain illicit access to an all-you-can-drink wristband, parents may be forgiven for deciding to go on holiday without children.

However, a significant chunk don’t. A 2023 study found that two-fifths of adults (42%) were planning holidays that year with their parents, as rising living costs squeeze families’ travel budgets. And the Starling Bank poll revealed that more than a quarter—27%—of parents who are going away with their grown-up children said they are paying for some or all of their travel expenses to help them out during the cost-of-living crisis.

Not everyone considers the set-up to be ideal. Mums and dads hope the financial scales will tip in their favour and they’ll no longer have to cover their child’s costs by the time they turn 30, according to a new study by digital wealth manager Moneyfarm.

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When their child reaches 33, a majority of parents would love for their offspring to take them on a staycation or minibreak, while they aspire to be taken on a foreign holiday by the time their child reaches 36 years old.

This may be a pipe dream for most. Seven in ten (69 percent) say they still regularly buy and pay for things like clothes, holidays and even bills for their adult children, doling out an average of £324 a month.

While 79 percent say they always buy their children a birthday and Christmas present, 17 percent only receive gifts back occasionally, while one in ten (13 percent) never get one in return.

As a result, four in ten (41 percent) admit that they get annoyed about having to pay out so much for their adult kids.

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Chris Rudden, head of investment consultants at digital wealth manager, Moneyfarm, said, “It is evident that many parents are quietly hoping for a financial tipping point, where the years of giving gradually give way, from the age of 30, to moments of receiving.

“While it is clear that most parents are happy to continue financially helping their children well into adulthood, there is clearly a growing desire to see that support reciprocated in meaningful ways. From small acts like an invite to dinner or a home-cooked meal to bigger gestures, if they can be afforded, these milestones reflect a shift in how families view financial inter-dependence.

“These financial milestones represent more than transactions, they are about finding joy and satisfaction in your children thriving enough to be able to give back.”

Outdoor holiday specialist Eurocamp is offering five families the dream job of becoming official ‘Pool Testers,’ a role that requires them to try out its newest pools, waterslides, and aquatic areas this summer

You could escape the sweltering heat and cool off in some of the finest pools Europe has to offer.

Outdoor holiday specialist Eurocamp is offering five families the dream job of becoming official ‘Pool Testers,’ a role that requires them to try out its newest pools, waterslides, and aquatic areas this summer.

Families who are visiting one of five parks with new aquatic areas opening in 2025—Lac des Vieilles Forges, Le Domaine du Clarys, Saint Avit Loisirs, Rivages des Landes, or Le Port de Plaisance—can apply for the role, which involves reviewing the new pools and waterslides on camera.

The opportunity offers five lucky families from the UK and Ireland a chance to be among the first to try Eurocamp’s newest aquatic experiences, with successful applicants receiving €100 holiday spending money per day, up to a total of €700 per family, to enjoy during their stay.

Ross Matthews, chief marketing officer at Eurocamp, said: “Our pools and aquatic areas are something customers look forward to and remember most about a Eurocamp holiday, so who better to test them out?

“For the first time ever, we’re looking for five families with kids of all ages to review our newest additions and share with the world what they think. Their feedback will also help to inform the future development of waterparks across our catalogue for 2026 and beyond.

“All they’ll need to do is jump in and report back on the pools and waterslides at those parks, like the new shallow sprayground at Le Domaine du Clarys or the thrilling new slides at Le Port de Plaisance. As well as being confident in the water, they’ll need to be confident both in front of and behind the camera too—we’ll be sharing their reports across our social media channels and online to show other Eurocamp customers what they can expect.”

Holidaymakers can apply by submitting a short video (no longer than two minutes) to Eurocamp’s website, where they can find hints and tips for a successful application video, such as explaining why their family fits the bill, illustrating enthusiasm for their upcoming Eurocamp holiday, and showing how comfortable they are in front of the camera.

Applications close at 11:59 pm on Sunday, 6 July 2025, and will be reviewed by a panel of internal Eurocamp experts. The successful Pool Testers will be notified by midnight on 11 July 2025.

If you want, I can help make it more concise or more engaging too!

Eurocamp parks with new aquatic areas opening in 2025:

• Lac des Vieilles Forges, Ardennes, France
• Le Domaine du Clarys – Le Clarys Plage, Vendée, France
• Saint Avit Loisirs, Dordogne, France
• Rivages des Landes, Landes, France
• Le Port de Plaisance, Brittany, France

Emma Hickey and her partner Stephen Brougham took their two kids to Costa Adeje, Tenerife, Spain when the 42-year-old mum fell badly ill, prompting a trip to hospital

A mum is fighting for her life after plummeting down hotel stairs and hitting her head.

Emma Hickey and her partner Stephen Brougham took their two kids to Costa Adeje, Tenerife, Spain, on June 13 for a sun-soaked 12-day getaway. Just 10 days into the trip, the mum-of-two woke up with a ‘really bad case’ of mosquito bites, so went to hospital and was prescribed injections

Despite feeling unwell for the next few days, the 42-year-old carer ‘soldiered through the holiday‘ for the sake of her kids. But as they walked down the hotel staircase on their way to a pharmacy on June 23, Emma complained of feeling dizzy before suddenly collapsing and falling head-first onto a concrete step.

Stephen, 44, says it was ‘horrific’ to watch his partner convulsing on the concrete steps after passing out. She was immediately rushed to hospital. A hospital CT scan revealed the mum-of-two had a brain bleed and neck fractures, so she was put in an induced coma.

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A friend of the family has set up a GoFundMe page to support plasterer Stephen and his two kids, while they are stranded in Tenerife waiting for Emma to recover. The dad-of-two says it could be ‘a very long time’ until his partner is well enough to fly home and he is unsure if the travel insurance will cover the soaring medical costs.

Stephen, from Dublin, Ireland, said: “We came away for a lovely family holiday and it’s been a living nightmare. She woke up with a really bad case of mosquito bites so we went to the local doctor and the doctors didn’t know what it was so they sent her to hospital

“The doctor there said they’d never seen a case of this mosquito bite in Spain before. She got a prescription and sent her away. For the next few days she wasn’t feeling well but was soldiering through the holiday for the sake of the kids trying to do what she could but she wasn’t herself.

Stephen said that his wife went for a nap on the 23rd, leaving him to take the kids out to lunch.

“She was up having a good sleep and she looked and seemed a lot better. She said she wouldn’t go to the hospital but would walk out to a pharmacy and see what they thought,” he continued.

“We walked out the back entrance of the hotel as there’s a shop and a pharmacy there. Street level is probably about four or five storeys up. She was feeling a bit dizzy and she collapsed and fell from the second last step of the upper staircase down below onto the other set of stairs head-first without raising her arm to protect herself.

“She passed out on the steps and started convulsing, she was in a terrible state. It’s been horrific because I actually witnessed the fall and how bad the fall was. That’s a mental scar that I’ll never forget. Words can’t describe how bad it is.”

Stephen called an ambulance, which rushed his partner to hospital. A CT scan showed she had suffered a brain bleed and needed an operation. Doctors discovered some fractures in her neck. She was then put in an induced coma and will remain in intensive care until she wakes up.

Stephen said: “They did an operation and there were blood clots on the brain that had been putting some pressure on the brain. They’re not saying what impact the pressure on the brain of the blood clot will have after she comes round. “There could be secondary issues there so in the meantime she’s just been on the machine. She hasn’t felt well all week so we can only presume that the mosquito bites, the medication, the heat and the fact she tried to soldier through the holiday just for the sake of the kids [caused it].

“They were draining the life out of her and they’re all over her body, dozens and dozens. They looked uncomfortable and you could see that they were sore. They turned into bruises. I can only connect the two.”

Stephen, who is self-employed, and is searching for alternative accommodation for him and children Sophie Hickey, 13, and Bobby Hickey, 7, while they wait for Emma to recover. He is hoping the travel insurance will help the rising medical costs after reviewing her medical records.

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“We know that hospital is $1,400 (£1,022) a day so we’re going to have a significant medical bill. The hotel we’re staying in at the moment is an expensive hotel. Then just feeding the kids and keeping them occupied. I’m not working now because I’m over here,” he said.

He’s now encouraging others to ensure they get travel insurance and to be aware of the dangers of insects abroad.

This sandy, sun-trapped beach surrounded by stunning coastline and spectacular views looks like it could be anywhere in Europe but it’s actually one of the UK’s best tourist destinations

It’s recently been voted one of the UK’s top 2025 destinations and when the sun is shining there’s no better place to chill than this gorgeous seaside resort with its colourful houses, cobbled streets and cafe culture.

You don’t have to travel far to one of the UK’s most stunning seaside resorts, Tenby in south-east Wales, which is blessed with beautiful blue waters and three glorious beaches: Castle Beach, North Beach, and South Beach.

Castle Beach has a blue flag and is perfect for paddling with an easy access slipway, while North Beach is a sheltered, sandy beach with Goskar rock sticking out of the sand and a picturesque harbour.

The largest of the three beaches, South Beach, is just a stone’s throw away with plenty of space to run around and play games.

And there’s plenty to do – for something a bit different you can catch a boat to the neighbouring island of Caldey where a community of Cistercian monks live. It’s just a 20-minute boat ride away, has a history extending over 1500 years and is one of Britain’s oldest holiest sites.

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Once on Caldey’s sandy shores, you can walk around the entire island in just over two hours but the Caldey Abbey, home to roughly 40 Cisestercian monks, is a must-see.

Back on the mainland visitors can take part in the Tenby Ghost Walk and learn about all things paranormal from ghostly pirates to witches and UFOs with storyteller Marion Davies.

History lovers can step inside the famous Tudor Merchant’s House which is known for its stone facade and wonky windows and dates all the way back to the fifteenth century. Inside, the quaint stone-floored rooms are filled with period furniture, ceramics and wall-hangings.

Tenby Castle and the Tenby Museum and Art Gallery are also worth a visit – and for the more adventurous there’s paddleboarding, kayaking and surfing.

There are plenty of places to relax but one of its top-rate pubs is the Harbwr Tap & Brewery, with a delicious range of seasonally brewed beers and ales – with visitors recommending its steak and sea bass.

For family fun check out the Dinosaur Park or Manor Wildlife Park. Discover over 90 lifelike dinosaurs, 40+ rides and attractions, including go-karts, Dino-golf, and a Dinosaur Trail with prices starting from £17:50 for children up to 15.

The Manor Wildlife Park in St Florence is Wales’ only walking safari where you can meet the lemurs and wander with the wallabies and feed them leaves.

You could stay at a campsite for less than £20 per night or if budget allows you could stay at the Tenby Golf Club which opened in late-2023 and offers a calm respite from central Tenby 15 minutes’ walk away.

Meanwhile, Penally Abbey hotel in Tenby was rated highly at the 2024 AA Hotel and Hospitality Services. Situated beside a twelfth century church, the charming hotel offers visitors the perfect starting point for exploration.

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Lucy Hylton, 39, says the hotel she stayed in was ‘filthy’ and had broken furniture, and that they resorted to eating out half the time they were there

A Manchester family have been left devastated after their £12,000 luxury getaway to Jamaica turned into an ordeal they describe as a ‘nightmare’. Lucy Hylton, 39, recounted the horrendous conditions at the five-star resort where the buffet was ‘filthy’, with broken furniture – forcing them to dine out for half of their stay.

Upon arrival, they found dirty rooms, one of which had such a bad odour that it was nearly impossible to breathe in. With a young child in tow, the Hyltons were further troubled by relentless fire alarms throughout their stay.

Lucy and her husband, Zata Hylton, 30, splurged £6,000 on a two-week all-inclusive vacation at Royalton Negril, Jamaica, to introduce their four-month-old son Leo to his Jamaican relatives.

Joining them, Lucy’s parents Sheila Hoy, 69, and Graham Hoy, 68, also invested £6,000 hoping to delight in their grandson’s first overseas experience, reports the Manchester Evening News.

The five-star resort promises to give guests a “luxurious experience, mouth-watering gourmet meals and superior, friendly service at every turn”. But Lucy said: “It was a nightmare from check in.

“Our room was dirty,” she continued. “Mum and Dad’s room was horrendous. It stunk so bad you could barely breathe, the shower door was broken, the couch was broken, and the TV was broken.”

The buffet’s condition, with its unkempt floor and damaged fixtures, stunned her further. “The floor was dirty. It was unbelievable” she added.

Lucy recounted the holiday nightmare, detailing the appalling state of their accommodation: “The grills were thick with grime, and the microwaves looked like they’d never been cleaned.”

Despite opting for an all-inclusive package costing £6,000 each, the family chose to dine out: “We would never usually eat out because it was all-inclusive, and we paid £6,000 each, but we were scared to eat from the buffet, so we ate out seven times.”

She also described a distressing incident involving her son Leo: “On the second to last night, the fire alarm was going off at 11pm.. “We thought they might be testing it, even though it was a weird time. The fire alarm in the room next door was going off constantly.

“Our fire alarm was going off every ten minutes from 1 am to 5 am. They came and removed the bit that makes the noise, which is dangerous.”, she added.

The situation escalated, affecting the entire family: “Leo was screaming so he had to wear ear defenders, and we sat on the balcony until 5am. Some issues are small, but together they’re a problem. Because we were stressed, Zatar and I were arguing.”

Her parents were also affected by the ordeal: “My mum and dad were desperate to go home from day three.”

The trip was meant to be special, as they had saved for a year to introduce Leo to his relatives.

Their booking was made through TUI, who informed them two months before the trip that the hotel was downgraded from their platinum collection, yet assured that the expected five-star facilities remained unchanged.

Following their complaint, the family’s rooms were cleaned, and they were offered an alternative room. They were also offered complimentary beach cabanas with waiter service and a discount voucher as goodwill gestures.

The couple has been battling for a refund from TUI for the cost of their hotel stay but claim the travel company has refused to budge.

Lucy expressed her frustration, saying: “They said there’s nothing they can do. Their response is disgusting, but I’m not shocked by it. It was our first family holiday, and we were so looking forward to it, but it was horrible.

“I felt terrible for my mum and dad, and I felt responsible because I’d recommended it. My husband is so upset because I’ve got a stale taste in my mouth for Jamaica, and that’s his home country and my son’s heritage.

“He had high expectations of introducing Leo to his family.”

“I’ll never use TUI again, “she added. “TUI is the only company that flies from Manchester to Jamaica.”

This trip marked Lucy’s fourth visit to the hotel, which she claims has deteriorated since her last stay in 2021.

She complained: “I’ve always said Jamaica is the best Caribbean island, the people are friendly, it’s authentic and there’s loads to do, but this has put me off.”

TUI declined to comment when approached by Manchester Evening News.

A study of 2,000 parents has revealed what they look for in a vehicle for family getaways.

The Hyundai Tucson has been crowned the best car for family holidays, according to a recent study. A survey of 2,000 parents unveiled their top criteria when choosing a vehicle for family trips, and these factors were used to determine which models best fit the bill.

While many families would typically opt for large or mid-size hatchbacks for their holiday travels, it was the SUV that emerged victorious, with the Hyundai Tucson taking the top spot due to its array of desirable features such as ample boot space, fuel efficiency and reliability – all of which were listed as parents’ top priorities in a family holiday car.

The SUV stood out for its impressive features, including generous boot space (up to 620 litres) and respectable fuel economy, averaging around 38mpg for petrol models and 46mpg for hybrids, with even greater efficiency for the plug-in hybrid if regularly charged.

Additionally, it offers a five-year unlimited mileage warranty from new and is budget-friendly, with used models of the latest generation starting from just over £15,000.

When purchasing a car, 52%, do or would factor in whether they were likely to take a driving holiday into their decision-making. To help, CarGurus has put together a ‘Best Family Holiday Cars Guide’ offering vehicle recommendations and advice for all budgets.

Chris Knapman, editorial director for CarGurus UK, commented: “Family holidays often mean long hours on the road, packed boots, and keeping everyone comfortable.

“With this in mind, the Hyundai Tucson stood out as a clear winner – it’s extremely practical, efficient, and many examples on the used market will still be covered by Hyundai’s generous five-year, unlimited mileage warranty.”

“The Tucson is a quiet and comfortable car to drive, making it ideal for covering long distances. That combination is perfect for families planning to holiday in the UK or travel further afield,” he added.

This year Brits can expect to rack up significant mileage as two thirds plan to go on a staycation in the UK, with the Lake District, Cornwall, and Devon being the top destinations. Meanwhile, 16% intend to drive abroad for their holiday.

On average, those who use a car take two family holidays a year which involve driving. While 75% of everyone surveyed said they’re either ‘more likely’ or equally as likely to take a ‘driving holiday’ now than they had before.

Chris notes: “With SUVs tending to offer good practicality, it’s no surprise to see this body style topped the list with holiday makers.

“What is perhaps more unexpected is that you can find models from under £10,000 that meet the other items on consumers’ wish lists, including the possibility of manufacturer-backed warranties for peace of mind.”

The coastal town is known for its historic connections to the sea and has been hailed as one of the best places to live in the UK, according to Zoopla.

As the summer season arrives, many are planning trips and outdoor adventures to make the most of the sunny weather. While travelling abroad can be exciting, it can also be a strain on the purse strings. Luckily, Britain is teeming with fantastic staycation spots that offer unique experiences and days out without breaking the bank.

One such picturesque location can be found in Kent. With its pebbled beaches, vibrant houses and charming streets, Deal has been dubbed a “dreamy” destination for a tranquil retreat. This coastal town is renowned for its historical ties to the sea and has been named one of the best places to live in the UK, according to Zoopla.

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It features a lively high street filled with delightful independent shops, two stunning castles – Deal Castle and Walmer Castle, and breathtaking views of the seafront. The locale also gained recognition after being used as a filming location for the popular ITV drama, Liar.

A video showcasing what Deal has to offer went viral, captivating viewers, reports the Express. The post, shared by @keeperscottages, read: “Welcome to Deal. A hidden gem of Kent, perfect for a short break or family holiday. We have a range of beautiful houses, cottages and apartments to rent right here in Deal.”

Keepers Cottages further added: “Just one hour and 23 minutes from London St Pancras, it’s full of picturesque buildings and pastel-coloured houses with dozens of amazing food places, plenty of dog-friendly beaches, restaurants, cafes, and shops.”

Besides, every Saturday, a market brimming with local produce takes place. And for the golf enthusiasts, there are three championship courses perfect for a game of putt.

After watching the TikTok clip, people took to the comments section to share their hopes of visiting the staycation spot. One individual said: “On my list. When I visit England.” Another wrote: “We have friends in Deal and it is exactly this lovely.”

A third added: “So lovely.” And a fourth remarked that the scenery looks absolutely “dreamy”.

Getting there

For those who aren’t driving, reaching Deal is a breeze with a train journey. From London, trains whisk you away to your coastal retreat in around an hour and half.

If you’re coming from the north or Birmingham, you’ll need to zip down to London before hopping on a connecting service to Deal.

As thousands prepare to jet off to sunnier climes, there’s a ‘little-known’ rule on one Greek island that could catch some travellers out

With the peak travel season just around the corner, thousands will be getting ready to fly away to sunnier climes. For numerous holidaymakers, Greece stands out as the preferred getaway. This European country has consistently been a popular retreat, attracting hundreds of thousands of Brits to islands such as Santorini, Mykonos, Corfu, Crete, Rhodes, and Zakynthos every summer.

However, there exists a ‘little-known’ curfew regulation on one of these Greek islands that flyers may not know about. If they are caught off guard, they might end up stuck for an extended period. Zakynthos International Airport (ZTH) imposes a nighttime flight curfew to safeguard the endangered loggerhead sea turtles that reside on the island.

Flights are prohibited from approximately 10pm until 5am, and in some cases, even until 7am. This is to protect these turtles, which are most active at night, especially during their nesting and hatching periods.

Consequently, this curfew can occasionally lead to flight delays or cancellations. If this occurs in the evening, passengers could be left stranded until the following morning, reports Glasgow Live.

On social media, several passengers have shared their experiences of not knowing about the curfew. On TikTok, one woman called Nkdzante uploaded a video to say how her flight was cancelled just five minutes before 10pm as the airport began shutting down in adherence to the curfew. The video sparked comments from anxious flyers. One wrote: “Me watching this with a flight home from Zante tonight at 10pm”. Another said: “Don’t say this my flight back is at 10pm”.

Zakynthos Airport, often used for trips to Santorini and Kefalonia, implemented its night flight restrictions in the early 1990s. These turtles, native to the Mediterranean, lay their eggs on the nearby shores. The beaches of Zakynthos are among the most important nesting sites in the region, with about 80% of the Mediterranean loggerhead turtle population choosing to nest here.

It’s crucial to protect their nesting habitats, as these turtles are considered endangered due to threats such as habitat destruction and human interference. Loggerhead sea turtles are particularly active at night. They are vulnerable to disturbances caused by the noise and lights from aircraft, especially during their nesting season.

The noise and light from planes can disrupt the turtles’ nesting behaviours, posing risks to both them and their eggs. To minimise this disruption, Zakynthos Airport has implemented a night curfew, banning flights during the times when the turtles are most active.

Rules also apply across the beaches of Zakynthos, particularly those located in the National Marine Park, to protect the local ecosystem and the endangered loggerhead sea turtles. These regulations include restrictions on access, activities, and the use of certain equipment.

The beaches within the National Marine Park are typically open to visitors during daylight hours, from 7am until sunset. To avoid any disturbance, it is essential to keep a distance of at least 15 meters from nesting turtles.

While swimming is permitted, activities such as strolling, using parasols, and laying towels beyond a narrow strip of beach near the water (approximately five metres from the sea) are not allowed. Boats can sail in specified zones, but their speed mustn’t surpass six nautical miles.

On nesting beaches, the use of parasols, anchoring, and fishing is strictly forbidden. To protect the turtles and the environment, it’s vital to keep the beaches clean by properly disposing of all rubbish and cigarette ends.

The presence of cars, motorbikes, bicycles, horses, and dogs is prohibited on nesting beaches due to the threat they pose to the turtles. Visitors are encouraged to familiarise themselves with these regulations and respect the protected areas to help preserve the island’s breathtaking natural beauty.

There’s nothing more frustrating paying extra to sit with your friends and family – but this airline almost guarantees you seating next to your loved ones at no extra cost

Booking a holiday is one of life’s simple pleasures, but it’s quickly short-lived when the airline asks you to pre-book your flight seats for an extra fee.

Gone are the days when your party would be grouped together when checking-in. Now, it is widely advised to book your seats to avoid being split up. This is a method airlines use to make extra money, and if you don’t want to spend the extra pounds to reserve the seats in advance, you’ll just have to hope for the best.

Surprisingly, no law in the UK obliges airlines to seat families together during flights. Therefore, passengers spend more money to sit with their friends and family, especially when travelling with young children.

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But, as reported by Which?, this won’t be a problem for families when travelling with Jet2. Comparing other airlines, the site said: “With Ryanair or Wizz, you need a calculator to work out whether you’re better off choosing to add cabin bags and seat selection separately, or whether to choose a more expensive ticket that includes them.

“With Jet2, cabin bags are included, and families are almost always seated together without having to pay for seat selection. That doesn’t just save money, it makes booking much less hassle.”

READ MORE: Tourists urged to leave one item on suitcase or risk losing luggage at airport

Alternatively, passengers can also ask other travellers to swap seats. While it’s generally accepted, it’s important to note and understand that not everyone may agree to do so.

Jet2’s website shared more information about family seating arrangements: “As a family-friendly airline we will always endeavour to seat children and infants under the age of 12 next to their accompanying adults. If this is not possible for any reason, we will ensure children are seated as close as possible, and no more than one row away.”

Throughout the past couple of years, Jet2 has been going up the rankings as the go-to airline for many, especially in the UK. Passengers expressed satisfaction with their customer service and overall assistance, with a total score of 80% for the best short-haul economy airlines.

A poll of 2,000 adults who have been on holiday in the past 12 months found more than six in 10 will complete a series of tasks to get everything ‘in order’ before they leave.

Holidaymakers have revealed the top 30 tasks they undertake before every trip, and it’s quite a lengthy list. It includes getting a fresh haircut for the holiday, obsessively checking the weather forecast, and organising care for their plants. Other key pre-holiday activities include doing a large laundry load, packing an abundance of snacks ‘just in case’, and changing the bedsheets so they’re fresh upon return.

Repacking their luggage multiple times, purchasing new underwear, and repeatedly worrying about whether they’ve packed their passport also feature on the list. Many holiday makers also make sure their tablets and e-readers are loaded up with films, books or podcasts.

According to the poll, those who do any preparation ahead of a holiday will spend an average of seven-and-a-half hours doing so, with over a third saying they actively enjoy it.

Many people have even taken time off work specifically to get everything sorted before their holiday. This is particularly common among younger adults, with 77% of Gen Z and Millennials confessing they have taken time off for holiday preparations.

Millennials are found to spend the most time preparing for a holiday, averaging nine hours and 14 minutes. Women typically take seven hours and 57 minutes to get ready, while men spend six hours and 59 minutes on preparation.

Can you spot the beach holiday essentials in this image? Hidden away in the busy beach scene are 10 items many of us need to remember to take with us abroad. Can you find them all?

Zoe Fidler of lastminute.com, who organised the study, commented: “Between work, childcare, DIY projects and endless life admin, actually booking a holiday often ends up as a last-minute task – bringing with it the stress of wondering if you’ve missed out on the best deals.”

The study revealed that 54% consider themselves to be someone who gets everything sorted well in advance of a trip. However, 25% tend to overpack ‘massively’ and 21% leave at least some of their pre-getaway prep to the last minute.

Interestingly, 23% selflessly prioritise the needs of others over their own when preparing for a holiday.

Zoe added: “We know that preparing for a holiday can be time consuming, stressful and expensive – but worth it in the end, which is why we commissioned this research to fully understand what Brits need from their summer getaway.

“We firmly believe it’s never too late to book a getaway and our booking data shows this happens more often than you think.”

TOP 30 HOLIDAY PREPARATION TASKS:

1. Secure travel documents in one place
2. Purchase sun cream/after sun
3. Exchange currency or order travel money
4. Check passport/visa requirements and renew if needed
5. Pack any prescription medication and travel health kit
6. Make a packing checklist
7. Clean out the fridge
8. Secure the house
9. Get your hair cut
10. Read reviews
11. Clean the whole house
12. Buy medicines/tablets
13. Charge every possible device and pack two portable chargers
14. Arrange pet care
15. Buy travel-sized toiletries
16. Do a big pre-holiday clothes wash
17. Repeatedly worry whether you’ve packed your passport
18. Weigh their suitcases multiple times
19. Change the bedsheets
20. Obsessively check the weather at your destination
21. Research health precautions (e.g. vaccinations, water safety)
22. Load your tablet or e-reader with movies, books, or podcasts
23. Pack a “just in case” kit with mini sewing kits, painkillers, duct tape, and safety pins
24. Take pictures of your passport and insurance
25. Pack lots of snacks “just in case”
26. Buy new underwear
27. Download offline maps/apps
28. Decide at the last second to pack several more items
29. Arrange plant care
30. Pack, unpack, and pack again

Alton Towers Resort, Chessington World of Adventures Resort, Thorpe Park, Legoland Windsor Resort, Warwick Castle, Cadbury World and The London Eye are among those offering money off

If you are wondering what to do with your kids as the summer holiday approaches, wonder no more.

National Rail has an excellent, money-saving scheme which delivers big savings on attractions across the UK. There is money off close to 500 different venues and events, so there’s a really good chance that there’ll be a bargain on offer in your neck of the woods.

You can score savings including two-for-one deals and a third-off entry to top attractions in and around Great Britain. To claim, you just have to take the train.

The scheme is designed to encourage people to get out of cars and onto the rails, a mode of transport that tends to be better for the environment.

READ MORE: Brits urged to check key passport detail to avoid holiday disruption

To take advantage of the discounts on offer, head to the National Rail website and choose an attraction. Then, download and print the vouchers you find there and use them to buy a ticket at the attraction, or buy a ticket online. Just make sure you save your train ticket to show at the box office.

There are a huge number of attractions taking part, with two-for-one deals on offer at dozens. Including:

• The Shards’ viewing gallery
• The Beatles Story Museum
• Tudor World
• Howletts Wild Animal Park
• Grand Pier Weston-super-Mare
• The Household Cavalry Museum
• Thinktank at Birmingham Science Museum
• The Cartoon Museum
• The Fashion and Textile Museum

Train travellers can also bag a third off many excellent days out. Theme park giant Merlin is taking part and is offering 33.3% off:

• Alton Towers Resort
• Chessington World of Adventures Resort
• Thorpe Park
• Legoland Windsor Resort
• Warwick Castle
• Cadbury World
• The London Eye
• Shrek’s Adventure! London
• Madame Tussauds Blackpool
• The Dungeons (York, Edinburgh, or Blackpool Tower
• The Blackpool Tower Eye
• LEGOLAND® Discovery Centres (Manchester or Birmingham)
• SEA LIFE Aquariums & Centres (Birmingham, Great Yarmouth, Loch Lomond, Blackpool, Brighton, Manchester, Scarborough, Hunstanton and Weymouth SEA LIFE Adventure Park)

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If you love bargains and want to protect the environment, then there are other schemes that are worth checking out. Good Journey is a not-for-profit, sustainable travel company that is trying to change the way the world travels.

Championing car-free leisure travel across the UK, the independent organisation founded by Nat Taplin launched in 2018, with the support of a coalition of conservation and transport organisations. Good Journey actively promotes green travel and is built on the ethos of widening sustainable visitor travel across the UK and to broaden access to culture, heritage and leisure to everyone — not just those with a car.

According to Good Journey, around half of all CO2 emissions from tourist attractions come from visitors’ cars. Getting more visitors to arrive by bus, train, bike, or foot is therefore key to cutting those carbon emissions. The non-profit organization also hopes to open up access for the 22 percent of UK households without a car (roughly 15 million people).

The Good Journey website currently features more than 500 attractions across England, Wales and Scotland that you can reach car-free, each with detailed travel instructions and a door-to-door journey planner to the point where whether walking routes have pavements or even bus shelters to take refuge if it’s raining, are pointed out.

Available kid’s activities, places for shelter in case of bad weather, and views to look out for on your walk or train ride are also meticulously pointed out. The website can be used to search for discounted train tickets and quieter cycling routes as well.

Natalie Sadler, 43, was travelling from Magaluf, Majorca to Leeds Bradford Airport on May 20 when she was told by a member of staff at the gate to put her suitcase in the baggage sizer

A mum managed to board her Ryanair flight without paying the baggage charge by ditching her suitcase and using a bin bag, leaving a ‘jobsworth’ gobsmacked.

Natalie Sadler was preparing to board her flight from Palma de Majorca to Leeds Bradford on 20 May when she claims a staff member asked her to place her suitcase in the baggage sizer. The 43-year-old caterer had purchased priority boarding for her family holiday to Magaluf, which entitled her to a small personal bag (40x20x25cm) and a 10kg bag (55x40x20cm).

However, Natalie admitted that her 10kg suitcase was a ‘thumbnail’ too big with one of the wheels sticking out. She alleges that a Ryanair staff member then informed her she would need to pay €70 (£58) to take the bag on the flight.

Do you have a Ryanair story to share? Email [email protected]

The mother-of-three claims the same Ryanair staff member told her she had to pay the fee or she wouldn’t be allowed to board the aircraft. Natalie refused to pay the fee, citing the staff member’s ‘rude’ behaviour.

Thinking quickly, she approached a nearby bar at the boarding gate and requested a bin bag. Upon returning to the gate, she emptied all of her clothes from her suitcase into the blue bin bag and left her case behind.

A victorious Natalie boarded the plane with the bin bag and stowed it in the overhead locker, triggering applause of from onlookers. Footage shows Natalie discussing her experience and the blue bin bag containing her belongings.

In a dramatic turn at the boarding gate, Natalie was told by Ryanair staff that her suitcase was a mere thumbnail too wide. She recalled: “It [the suitcase] was literally a thumbnail too wide and the wheel was slightly out, so I’m not going to dispute that.”

A Ryanair staff member then gave her an ultimatum: “She [a Ryanair staff member] was like, ‘if you don’t pay €70 (£58) you’ll get a new flight home. I’ll send the flight without you.’ It wasn’t the money, it was the principle at this point because she was so rude.

“But I said to my husband, ‘open the case’ and I ran over to where the bar was near the boarding gate and I went, ‘have you got a bin bag?’ I opened the case at the door for boarding and she [the Ryanair staff member] was stood next to me and I filled the bag with everything out of the case.”

Determined to avoid the additional fee, Natalie flung it over her shoulder “like Santa” and told the Ryanair crew that they could keep her bag. “And off I went onto the plane. When I got on everyone was clapping, it was hilarious, it was so funny,” she added.

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“Everyone was just laughing. They were clapping as I walked on with this bag. I couldn’t get down the aisle because it was so big. Everyone found it highly amusing. I told them [the passengers on the plane] there was no way after the way she spoke to me was I giving her any of my money. Not a chance.”

Natalie noted that she had used the same suitcase on a Ryanair flight before without any trouble. She claims she had flown out to Palma de Majorca on Ryanair just seven days prior with the same suitcase and experienced no problems.

Natalie, who had received the brand new suitcase as a gift from her parents, was willing to part with it rather than pay the extra fee. She explained: “I was quite happy to forfeit the suitcase. It’s just a suitcase, it’s not the end of the world. I was like, ‘I’m not leaving all my clothes, what am I going to put it in?”.

Natalie decided not to pay the £58 fee for the oversized suitcase, considering it was only worth £45 new.

“It is absolutely ridiculous but I’m glad I stood my ground. There’s so many people who would have just gone, ‘get the card out, pay them’,” she concluded.

A Ryanair spokesperson clarified the airline’s bag policy: “Ryanair’s bag policy is simple; if the bag fits in our bag sizer, which is bigger than our agreed dimensions, it gets on free of charge. If the bag doesn’t fit within our sizer, it will get charged for. This passenger’s bag exceeded the permitted dimensions, and they chose to repack their items in an alternative bag that would fit the sizer instead. There is a very simple solution to this, which is that passengers simply comply with their agreement at the time of booking and travel with bags that fit or are smaller than our agreed bag dimensions.”

Holidaymakers have heaped praise on an award-winning apartment with ‘stunning sea views’

UK tourists seeking a coastal getaway love escaping it all in Weymouth. Found in Dorset, the picturesque town boasts a charming harbour and golden sands. It’s no surprise that it’s a popular destination for families.

Holidaymakers looking for accommodation love Wessex View, an award-winning apartment listed on Sykes Holiday Cottages. It was the gold winner of ‘Best for Beaches’ in the Sykes Gems 2023 Awards. The well-reviewed property has received lots of praise for its “perfect location” and “fantastic sea views.”

However, while it is in “a prime position on the esplanade”, guests said it’s on “a very busy road,” with some reviewers commenting on “traffic noise.” Another option for visitors could be Lavender House Weymouth, a five-bedroom house found on Booking.com.

There’s also The Yellow One, an apartment that accommodates two guests, found on holidaycottages.co.uk, and Outlook Lodge, which sleeps four guests, found on Dream Cottages.

Wessex View sleeps four guests and offers off-road parking for one car. However, pets are not allowed at the property. The accommodation listing says: “Experience stunning sea views from this beautifully presented ground-floor apartment, Wessex View, located in the popular seaside resort of Weymouth in Dorset. It enjoys a prime position on the esplanade, just a few moments from the golden, sandy beach.

“The accommodation lies all on one level, aside from some steps leading down into the twin bedroom, and is suited best to a family of four or perhaps a couples break.” While there’s only limited availability for this summer, you could book four nights from May 31 for £630, three nights from September 6 for £636, or seven nights from September 27 for £630.

Reviewers loved the views from the apartment, though some raised issues with the accommodation. A guest praised: “Beautiful flat. Enjoyed watching the sunrise every morning from the big windows with an uninterrupted view of the sea. Beds were also comfortable. Plenty of toys and board games available to keep the kids happy.”

Someone else wrote: “Absolutely lovely apartment. It was so thoughtfully furnished and such a breath of fresh air to have so many items that are suitable for families. Perfect location for the beach and for looking out to sea over a morning coffee. Totally gorgeous.”

However, a different reviewer commented: “We had a lovely week. The flat was very clean and had everything we needed and plenty of space for the two of us. The seaview is a big plus. The only disappointments were that it stands on a very busy road, though maybe we shouldn’t have been surprised, given its location, and that we couldn’t get wifi in the twin bedroom, neither of which would stop us staying again as we loved being so close to the sea for our morning dips.”

Someone else with mixed feedback replied: “Excellent location, just across the road from the beach and short walk to the town/harbour. So many beautiful walking routes close by. The view of the sea from the lounge was amazing.

“The apartment was comfortable with good facilities. Off road car parking was definitely a bonus. The only negative for us was the lack of windows in the bedrooms, having said that, this would not prevent us from booking here again as the positives far out way this negative.”

Meanwhile, a reviewer thought: “Superb property, exactly as listed and in a perfect location on esplanade with beach and all amenities on doorstep. Very practical layout and star attraction being front room with huge windows overlooking sea. Had a perfect stay and one of our family’s favourite UK breaks ever.

“If there’s an observation, it’s the double bedroom – a little on the small side with minimal storage and a seemingly worn and uncomfortable mattress. Nothing some shelving in wardrobe and a new mattress wouldn’t resolve. Overall, an amazing property for our holiday.”

A similar response read: “Wessex View is a beautiful property with period features and an amazing view. The road is busy and obviously there was traffic noise but we expected this. There was everything we could need in the flat & it’s just a short walk into town. The only issue for us was the mattress which wasn’t the most comfortable if you have back problems.”

Holidaymakers should familiarise themselves with the three-digit number when travelling to Europe

Holidays offer the chance to relax and unwind. For most tourists, it’s an opportunity to get away from it all and forget about any worries back home. However, there’s an important number anyone visiting the European Union ought to memorise before entering ‘holiday mode’.

The three-digit number could be life-saving if you or someone is in danger. It is 112, otherwise known as the European emergency phone number. It’s available everywhere in the EU free of charge.

The European Emergency Number Association explains: “112 is the European emergency number, available free of charge, 24/7, anywhere in the European Union. Citizens can dial 112 to reach the emergency services, including the police, emergency medical services and the fire brigade.

“EENA believes that having a common emergency number everywhere in Europe is directly benefiting citizens and visitors.” It adds: “But, unfortunately, this potentially life-saving number is largely unknown.”

You can also find information about the European emergency phone number on the European Commission’s website. The website says: “You can call 112 from fixed and mobile phones to contact any emergency service: an ambulance, the fire brigade or the police.”

It continues: “A specially trained operator will answer any 112 call. The operator will either deal with the request directly or transfer the call to the most appropriate emergency service, depending on the national organisation of emergency services.”

Helpfully, the operators are often multilingual. The European Commission explains: “Operators in many countries can answer the calls not only in their national language, but also in English or French. If the caller does not know where he is, the operator will identify where the person making the call is physically located and will pass it to the emergency authorities so that these can help immediately.”

In many countries, you can dial 112 as well as national emergency numbers. However, Denmark, Estonia, Finland, Malta, the Netherlands, Portugal, Romania and Sweden use 112 as their only national emergency number. 112 is also used in some countries outside the EU, such as Switzerland.

People should treat 112 as they would any other national emergency number. They should not use it for general information queries, weather reports, or traffic updates, which waste time and money. Hoax calls to emergency lines are a criminal offence in most countries.

The EENA offers advice for people dialling 112. It recommends that you stay calm; wait until the operator answers your call; state your name, what happened, who is involved and your location; follow the operator’s advice; and ring 112 again if something changes.

The EENA website adds: “Sometimes several people call 112 reporting the same emergency. In those cases, do not be surprised if the operator only asks you for additional information and ends the call. This is normal procedure to avoid repeated information, to free the phone line faster and to ensure a prompt answer to the next emergency call.”