California energy bills spark legislative tug of war with Newsom
Amid tense, closed-door negotiations, Gov. Gavin Newsom and Democratic lawmakers have released a suite of seven bills that aim to reduce Californians’ soaring energy costs…
California lawmakers pass bill allowing Amsterdam-style cannabis cafes
Under a bill approved by the state Legislature Wednesday, Californians may soon be able to walk into a dispensary, light a cannabis pre-roll and order…
This is L.A.’s next great place to slurp Thai boat noodles
Thinking about Thai noodle dishes in Los Angeles feels like climbing one of Escher’s impossible staircases while playing an endless game of connect-the-dots. One bowl…
Column: Katie Porter looks ahead with no regrets over lost Senate bid
Katie Porter is seated at Starbucks, nursing an iced coffee and discussing might-have-beens as a stream of customers in seasonal uniform — shorts, flip-flops —…
Airbnb customer left gobsmacked when she learns truth about 'sea view' room
One influencer thought she would be able to look out at the rippling waves on her break away. However, she was left gobsmacked when she…
The Paris street no food lover should miss
Paris notes to keep the Olympic spirit going. Plus, reader taco picks, Michelin stars and something we all need in the midst of summer —…
Bill Addison’s guide to eating and drinking in San Diego right now
The great thing about dining at sushi counters, beyond close communion with the chef, is the conversations that often spark between customers about all kinds…
The UK's worst airlines for customer service have been named – full list
A new survey has found that Wizz Air has been named the worst airline for customer service in the UK, closely followed by other major…
Wizz Air rated worst airline for 'diabolical' customer service in survey by frustrated passengers
The results from a new Which? survey have revealed that Wizz Air is the worst airline in the UK doe customer service, despite the airline's…
‘Tacos forever’: 101 reasons to love Los Angeles
101 tacos for Jonathan Gold’s birthday, plus pizza box mysteries, Star Leaf mysteries and the mystery of who is buying Erewhon’s “raw animal smoothie.” Also…
Mastering Customer Relationship Management: Tips for Small to Medium Enterprises
Customer relationships are the lifeblood of any business. For small and medium enterprises, managing these relationships effectively translates to business growth. But where do you…
Cadbury says ‘sorry’ as customer notices HUGE change to beloved Picnic bar & blasts ‘you’ve pushed us TOO far’
CADBURY has apologised after a furious customer pointed out a huge change to the classic Picnic bar. The chocolate giant was branded "embarrassing" and accused…
Taming ‘The Bear’: What Alice Waters could teach chef Carmy
Announcing this year’s Restaurant of the Year and Gold Award, plus this weekend’s Mr. Beef pop-up and more Chicago eating, how climate change is moving…
Airlines' 'infuriating' AI customer service methods exposed by undercover probe
A new investigation has revealed eight major airline's customer service standards and whether the use of AI in their customer service systems is actually effective…
I design fashion for large busts with small frames – a customer canceled her breast reduction after buying my clothes
ALICE Kim, founder of fashion company PerfectDD, is boosting women's confidence by helping them put their best bust forward.Since ditching the banking world to design…
Burgers, ice cream, oyster bars and great patios: What and where to eat in L.A. this summer
“The drive itself is one of the most breathtaking in the region,” my colleague Stephanie Breijo begins when describing her destination, Cafe on 27 in…
10 of L.A.’s best Persian dishes, from kebabs to spiced cookies
On an early evening in mid-March, I relaxed into a dinner that has become an annual tradition.The meal — celebrating Nowruz, the ancient rite of…
Ryanair customer shows how to pack all clothes into cabin bag at no extra cost
We all love jetting off on holiday, but packing is never a fun task. Thanks to one woman's simple hack, it could just be about…
Why I skipped the line at Something About Her for an easier lunch
I thought I might, but then I couldn’t. So I went elsewhere and had a rewarding, far easier meal. That about sums up lunch a…
Scott Parnell Improves Customer Experience, Productivity and Delivery Sustainability with Descartes’ Electronic Proof of Delivery
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