Customer service

Never lose your luggage again by adding 1 cheap item to your bag – not a tag

There are a few simple things you can do to make sure your suitcase doesn’t get lost in transit – and it’s as easy as adding one item to your luggage

It’s the stuff of holiday nightmares. You’ve landed at your dream destination, eager to start exploring, only to discover your suitcase is nowhere to be found.

All you’re left with is your hand luggage and the clothes you’re wearing, with no clue when – or if – your suitcase will turn up.

To dodge this frightful scenario, there are a few steps you can take to safeguard your luggage from going astray.

The relocation gurus at 1st Move International have revealed their top tips for keeping your belongings secure whilst on the move – and the best methods to guarantee they reach your destination.

They suggest one of the most effective things you can do is pop a piece of paper inside your suitcase with your travel itinerary and contact details on it.

This means that in the unfortunate event of your luggage being lost or delayed, airport staff will swiftly know where to send it, reports the Express.

It’s also wise to attach a robust luggage tag to the exterior of your suitcase with a unique design.

This way, you can spot your bag more easily after your flight, and other passengers are less likely to mistakenly pick up yours.

By including current contact details on your tag, you’ll also make it simpler for staff to return any lost luggage to you.

Before you board your flight, take a quick photo of your bag. If you have a recent picture of your luggage, staff will have a reference image to help locate it and ensure it’s returned safely.

If your luggage has gone AWOL, it’s important to keep a cool head.

Mike Harvey, the boss at 1st Move International, advised: “The first thing you should do is immediately report the issue to the airline’s baggage claim officer or customer service desk.

“It’s crucial to file a lost baggage report before leaving the airport, as this initiates the tracking process. Usually, baggage will be tagged with your flight information, but just in case you want to give the airline a description, be as thorough as possible.

“Next, check your travel insurance policy for coverage in case of lost or delayed baggage, and keep receipts for any purchases if you have to replace lost items (even if they might be found later). You may be able to claim these costs back.”

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Britannia Hotels voted worst chain for 12th year as Wetherspoons beats Premier Inn

Consumer group Which? has ranked hotels based on customer feedback – with pub chain Wetherspoons given a ‘great value’ gong and Premier Inn losing Recommended Provider status as it slips down the list

The Britannia Hotels chain has been ranked the worst place to stay for the 12th year running in a poll, as Wetherspoons beat Premier Inn and took home the ‘top value’ prize.

Consumer group Which? gave Britannia, with more than 60 sites, a lowly customer score of just 44%. It managed just one star out of a possible five for the quality of its bedrooms and bathrooms.

One Britannia customer at the Grand Burstin Hotel in Folkestone, Kent, described witheringly as a “total dive”. Another said they had three nights booked but left after one because of the poor service, room and food.

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Britannia’s chain include a number of historic and landmark hotels. They include Liverpool’s famous Adelphi, which scores just 2.6 out of possible five on Tripadvisor as the website says guests “frequently cite noise issues due to thin walls”. Britannia’s Grand Hotel in Scarborough gets an even lower 2.4 on Tripadvisor, which says rooms are “basic and dated, with mixed reports on cleanliness.”

The firm’s hotel in London’s Docklands has been the scene of protests amid reports it was being used to house asylum seekers. It has been given a score of 2.8 on Tripadvisor. The Britannia group is controlled by tycoon Alex Langsam, who also owns holiday camp Pontins and was criticised after its Southport’s site sudden closure in early 2024.

The Mirror confronted Mr Langsam at the time at his 10-bedroom mansion in Cheshire. But when asked if he had anything to say to the workers who left in tears, he claimed: “It’s nothing to do with me, I am nothing to do with Pontins.”

Top in the Which? large hotel category was a pub chain with 35 inns. The Coaching Inn Group received a customer score of 81%, with “often historic buildings located in beauty spots or market towns where they aim to be ‘the best venue in town’.”

Pub giant JD Wetherspoon, which has over 50 hotels across the country, was also praised. It came fifth and was the only chain to be awarded a Which? Great Value badge. At just £70 for an average night’s stay, Wetherspoons got four stars for value for money and the majority of other categories, including customer service. One guest commented that the hotel was “clean, comfortable and good value”.

It came above Premier Inn, which slipped to seventh in the large chain table, and lost the Which? Recommended Provider status. While customers still ranked Premier Inn’s beds as some of the most comfortable in the survey, some guests told Which? their stay wasn’t good value and suggested that standards were slipping.

One guest said that “Premier Inn has lost its way. Prices no longer budget levels and service is no longer a priority”. An average night’s stay is £94. Rory Boland, Editor of Which? Travel, said: “A night away should be a real treat but with hotel prices climbing, finding a hotel chain that consistently offers comfort, good customer service and a charming location at a fair price has become harder. “

A spokesperson for Premier Inn said: “At Premier Inn we help millions of people have a great night’s sleep and sell over 20 million room nights every year to families, leisure and business guests. We’re pleased that the 2,746 Which? members who answered for Premier Inn as part of this summer survey awarded us five stars for bed comfort and that they also rated our customer service and cleanliness highly.

“Whether it’s our estate-wide roll-out of brand new, high-quality beds all with a choice of soft or firm pillows, providing relaxing shower products in every room or keeping our food and drink menus updated with new offers to tempt and excite customers, we’re continually investing in our guest experience. We are always looking to improve and welcome comments and feedback– indeed we actively seek them through our own customer surveys. We will certainly pay special attention to address anything that feedback suggests we need to.”

Britannia Hotels was contacted for comment.

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