City breaks

We all want to experience those additional delightful perks when staying at a hotel, and there’s one sure way to bag a late check-out for free, and it’s all about timing

Checking into a hotel is a little slice of luxury, whether it’s for a quick city break or a rural escape in the countryside. So it’s no wonder that we want to make the most of every moment in our boutique abode or lavish room and take advantage of a late check-out, something you can often get for free. That’s if you know what to do, and believe it or not, timing is everything.

For several years, I worked as a hotel receptionist, managing room upgrades, check-ins, dinner reservations, special occasions, check-outs, and all the other guest perks that we could provide for free. One of which was a late check-out, and it became a frequent request. Even more so when guests have enjoyed cocktails in the hotel bar and need to vacate their rooms by 10am the following morning. But we wouldn’t and couldn’t hand out a free room update to everyone.

The housekeeping staff needs to access the rooms promptly so they can clean them all thoroughly before the next batch of guests arrives at 3pm, with time of the essence, particularly for Friday arrivals. This meant that we’d only allow a handful of late room check-outs each day, and there was a specific time to ask for the best chances of scooping one of these coveted perks.

Most guests would assume that asking for a late check-out on the morning of their departure was the best option. I can recall countless times when I’d receive a call from a guest at 9.55am asking for a late check-out, and most of the time my answer would be no. For one, it’s too last-minute, and there could be a guest checking into that specific room later that day. Secondly, by this time, I could have already dished out a few late check-outs to other guests, with no more wiggle room for any more, considering housekeeping time constraints.

So you need to plan ahead, and I don’t mean asking before you’ve even arrived. Instead, swing past reception on your way to dinner or afterwards on the way back to your room, the night before you check out. If you’re staying for a few days, wait until your last evening to ask for the request. This would always be the best time to hand out late check-outs, and I’ll explain why.

Typically, the reception desk is quieter in the evening, so staff have more time to handle requests and check the system to see how a late check-out can work in favour of the next day’s arrivals. They can check whether the room the guest has asked for a late check-out in has an arrival the next day; if not, a late check-out is super easy to offer. They can also check for any late arrivals into that room for the following day, move rooms around for the next arrivals, or simply check how many they’ve already dished out.

As mentioned, we would only offer a handful at a time, and the earliest we’d agree to a late check-out would be the night before their departure. Plus, room keys were not programmed until the morning of arrivals, so there’s a lot more flexibility in the evenings to move things around. It’s also worth noting that many hotels will prioritise requests from those celebrating a special occasion, so tick that box!

The worst time to ask for a late check-out is before you’ve even arrived at the hotel or checked into the room. There can be countless changes at hotels: reservations can be cancelled, people can switch rooms, and issues can arise, so it’s hard to predict what pressures the hotel might face to turn rooms around in time for the next arrivals. So always ask the night before you check out.

If you want to try your luck, you could politely request a late check-out on your booking notes. This way, the hotel will read it and deal with it appropriately and in their own time, most probably the night before. We would always do our best to meet requests, but sometimes our hands were tied. Just don’t ask when you check in, it’s the last thing on our mind to sort.

Do you have a travel story to share? Email webtravel@reachplc.com

Palma, the capital of Mallorca, is the perfect mix of seaside and city, and the ideal place for a weekend away. Mum of two Hannah Britt took her daughters – and they didn’t want to leave

Palma’s cobbled backstreets provided much needed shade as we went on the hunt for ice cream. It was 10am and the summer sun was already at boiling point as we meandered around the beautiful old town. My young daughters and I ducked into the Convent de Santa Clara to cool off.

Home to cloistered nuns, it’s a brilliant spot for children as you can ring a bell for cake. Once dung, a nun, hidden behind a traditional revolving wooden turnstile known as a torno, asks for your order, offering traditional handmade cakes, biscuits, and pastries.

Baked goods in small fists, we thanks the nuns, left and made our way to Palma Cathedral, also known as La Seu, a massive Gothic Roman Catholic landmark located right on the sea.

Not a quick project, construction on the cathedral started in 1229 after King James I conquered the island, and it was finished in 1601.

A short queue allows you inside, which is just as impressive as its imposing exterior. Famous Catalan architect Antoni Gaudí worked on interior restorations starting in 1904, adding a unique crown-of-thorns canopy over the altar.

But with the call of ice cream still beckoning, it was time to go. Luckily for us, Artello Gelato was just around the corner, a popular artisan ice cream shop rated five stars on Tripadvisor.

I chose pistachio, as did my two year old, while my six year old went for salted caramel. A blissful five minutes followed as we devoured what I must agree is the best ice cream in town. Careful not to waste a drop we walked over to Placa Court, an historic public square famous for its 17th-century town hall and a massive 600-year-old olive tree.

And what a tree indeed. Swirled and gnarled like something out of a story book, it’s a symbol of peace for Palma and around 7m in circumference.

Visitors often look closely at the twisted bark to spot natural formations that resemble faces, including a distinct feature known locally as the Orella de Mallorca (the Ear of Mallorca). That looks like you, mummy, said my six year old. I wasn’t sure whether to be proud or deeply offended.

Laughing, I dipped us inside the town hall, which houses a permanent display of giant festival folklore figures known locally as gegants (giants) or large festival dolls. These over-four-meter-tall mannequins are not everyday puppets; they are heavy, hollow-framed figures worn by dancers, paraded through the streets during major city celebrations, such as the Festa de Sant Sebastià (Palma’s patron saint festival in January) and Corpus Christi.

When not on duty, however, they guard the grand entrance hall to the town hall. Can I have one, asked my six year old, as I led her swiftly away.

With the midday sun now high in the sky, it was time to retreat to our hotel. We were staying a short taxi ride away at the Zafiro Palace Palmanova, a five star want-for-nothing complex ideally situated, as the name suggests, in nearby Palmanova. Set between Palma and along the coast from Magaluf, the area manages to bridge the gap between lively and tranquil – and the Zafiro Palace is the jewel in its crown.

The hotel’s back gate leads to the clean, sandy beach in minutes, lined with bars, cafes and ice cream shops. Our favourite was the breezy Turtle Beach, which made a perfect Aperol spritz. But once inside the complex, it’s hard to muster the will to leave.

Rooms are immaculate and chicly decorated, all with balconies and some with hot tubs. We were lucky enough to have a swim-up suite, meaning we could roll out of bed and into the water at a moment’s notice. Two large kids pools and several main pools lay close by however, tantalisingly beckoning us in.

When hungry, food was sublime, with plenty on offer for even the fussiest little ones. The best flat white was to be found in the bar. As I sat that evening watching the girls dance at the kids’ disco, I had already plotted our return.

*Nightly rates at Zafiro Palace Palmanova start from €438 per night with All Inclusive Redefined ®

*Hannah and her family went on a 2-hour private walking tour, available on Tripadvisor

Cape Town and Rio de Janeiro are two cities on most people’s bucket lists, but which one reigns supreme when it comes to the best – one writer compares the two

Days shaped by sand, surf and salt air. Nights by bars, beats and grills. All played out in a city somehow woven between soaring mountains and sun-swept shores. Sounds good, no? Well this is both Brazil’s Rio de Janeiro and South Africa’s Cape Town. Then chuck in vibrant waterfront neighbourhoods, primeval hiking trails, world-class food and drink, plus a melting pot of cultures and you’ve got what it takes to be the greatest city in the world. Which is what both have boldly claimed.

But they both can’t be right, so which takes the crown? I’ve lived in samba-soaked Rio, and recently spent a month exploring the city straddling Africa’s southern tip, so may just be qualified enough to have a say in the debate that’s enraged Brazilians and South Africans online. The neutral voice of reason ’n’ all that.

Weather

Rio has a glorious tropical climate. Hot and humid, with sweltering summers often as high as 40C. You’ll rarely feel cold, but if you’re of a sensitive disposition, it may be too much heat to handle. Plus biblical rains can wash your trip away.

Conversely, Cape Town has a Mediterranean-style climate. Dry, warm summers with highs of a perfect 30C. Fantastic if it weren’t for one thing – the wind. Known as the “Cape Doctor”, it’s like nothing I’ve ever experienced. Sweeping in off the ocean, it can make a hot summer’s day feel like autumn. Worse, it can be downright violent, turning beaches into giant sandblasters, stinging your skin, near blinding you. Bad doctor.

Verdict: Rio is the winner.

Beaches

Oh my, what an amazing array of beaches they both have, like no other city in the world. Apart from each other, of course. Both have smaller arcing sands near the city centre, becoming longer and more pristine the further out of town you head.

Just south of the centre, Rio has the world-famous Copacabana and Ipanema beaches, broad stretches of golden sand where the whole city decants to at weekends to let it all hang out in too-scant swimwear.

Cape Town has the likes of smaller yet very pretty Sea Point, Clifton and Camps Bay, which were far more debonair than I expected. More like the Cote d’Azur than the Cape of Good Hope.

Further up the coast, Rio has beautiful Barra, and Cape Town kite-surf strewn Bloubergstrand, giant stretches of glorious open coastline pounded by those big blue waves.

But the key difference is that Rio’s waters are much warmer, whereas Cape Town’s side of the Atlantic is surprisingly cold year-round, plus that wiiiind, meaning you don’t see many people swimming – the complete opposite of Rio.

Verdict: Rio takes the crown.

Mountains

Both have an imperious plethora of peaks. Cape Town’s most famous is Table Mountain, which your eyes can dine upon from all over the city. Rio’s is craggy Corcovado, atop which the statue of Christ offers redemption to thousands of tourists daily. But there are countless breathtaking viewpoints from many other fantastically surreal mountains, plus hiking trails that transport you into oh-so-big nature – lush jungle in Rio, temperate forest in Cape Town – a world away from the urbanity below.

Verdict: All too amazing to call. Draw.

City centres

Surprisingly, their city centres are the least impressive aspect. Both have smallish downtowns and historical quarters, which are nice but nothing impressive compared to some global cities. Much better are the colourful colonial-era neighbourhoods – Lapa in Rio, Bo Kaap in Cape Town – where you can join the tourist hordes to get your Insta-pics.

Down by the water, Rio’s Port Zone has cool museums and galleries, while Cape Town’s upmarket V&A Waterfront is very pretty with great views and shops, albeit a tad generic. Then both have plush beach front neighbourhoods, where you can whimsically while away days on the golden sands or trendy terraces.

Verdict: Again, too close to call. Draw.

Food and drink

Both have excellent culinary scenes, especially their meats and barbecues. Yum. But Cape Town has a much broader option of cuisines and restaurants, local and international, and during the entire month I was there I didn’t have a single bad meal. Caipirinhas and other potent cocktails get the party rocking in Rio, but Cape Town’s wines are next level. Despite being of proud Provençal stock, I can freely admit their rosés were the best I’d ever tasted. Perfect sundowners.

Verdict: Cape Town is the clear winner here.

Prices

Both have similar prices, which are considerably cheaper than the UK and Western Europe. Decent budget meals are around £4-£10, and mid-level accommodation around £50-£100pn. There are plenty of upmarket options, which are also relatively good value for money.

Verdict: Draw.

Nightlife and music

Both cities come alive even more when the sun sinks into the ocean. Your more mainstream bars and restaurants line the beachfronts, while cool bar-clubs are found in the more hipster hoods of Ipanema and Lapa in Rio, and Bree St and Woodstock in Cape Town.

Both cities are home to world-class music, Rio sways to the sound of samba, rap and “funk”, whereas in Cape Town it’s Afro house, amapiano and 3-step that get things thumping.

Verdict: Cape Town (but mostly due to my penchant for house music), although if we were judging it on Carnival season alone, nothing comes close to Rio!

Vibe

Brazilians are famously some of the most friendly and welcoming people in the world, which is true for Rio, but like any big city, you get plenty of miserable buggers too. People of all shades were friendly with me when I was in Cape Town, yet seemingly not that much with each other.

Sadly, both cities are still riddled with historical divisions between class and race, yet in Cape Town the legacy of Apartheid looms large indeed, and as a tourist you unfortunately won’t see much of the native African side of the city. The division feels tense.

Verdict: Rio.

Overall verdict

My biggest gripe with Cape Town is that as a tourist, you only really see the predominantly rich, white neighbourhoods that feel more like Canada, the US and Australia than Africa.

In Rio, though, everywhere is very Brazilian, no matter the social makeup of the area. Plus the beaches are a leveller, especially Copacabana where the whole city congregates for communal sun-worshipping, eating, drinking, sport playing, and strutting of stuff, no matter if black, white or brown, muscle-bound or beer-belly beautiful – nobody seemingly cares.

And that, for me, is the key difference – which is why Rio is my overall winner.