check

Some operators have ‘paused or cancelled’ flights and package holidays to this popular destination

The UK Foreign Office has issued a package holiday warning as Brits travelling to a popular destination could see their plans cancelled. In the aftermath of Hurricane Melissa the Foreign, Commonwealth and Development Office (FCDO) has provided an update on holidays to Jamacia.

It explained that some operators have “paused or cancelled” flights and package holidays to the Caribbean destination. This update was provided on November 11, two weeks after the storm first hit.

On the FCDO website it explained: “Hurricane Melissa made landfall as a major hurricane in Jamaica on Tuesday 28 October. Hurricane Melissa brought exceptional levels of rainfall and strong winds to the whole of Jamaica, causing widespread damage to roads and infrastructure and disruption to electricity and other utilities services, including internet.

“There are also shortages of food and water and access to currency. Access to healthcare in worst affected areas is limited. All Western parishes have suffered significant damage.

“The worst affected parishes are currently Westmoreland, St Elizabeth, St James, Hanover and Manchester.” As per the latest reports, 45 people were killed by Hurricaine Melissa while another 15 remain missing.

Staying safe

The FCDO continued: “Exercise caution if you are travelling within Jamaica. Continue to follow the guidance of local authorities.

“If your hotel is unable to provide accommodation, get in contact with other hotels in the area to see if they have capacity.” If you need consular assistance, you can contact the FCDO on:

• +1 (876) 936 0700 (Jamaica)
• +44 (0) 20 7008 5000 (UK)

Travel plans

The FCDO stated that all airports have re-opened – however, not all flights are operating. “All the airports have re-opened, with Sangster International Airport in Montego Bay operating a limited number of commercial flights while repairs are made to the terminal. For updates and flight schedules, see @MBjairport for Sangster International Airport in Montego Bay and @NMIA for Norman Manley International Airport in Kingston,” it said.

“Flights may not be direct and could transit other countries. Check for messaging from your airline or travel provider as some operators have paused or cancelled flights and package holidays to Jamaica following Hurricane Melissa.”

Before flying anywhere the FCDO says you should follow its foreign travel checklist:

• Research your destination
• Get insured before you go
• Check your documents for travel
• Consider your health
• Prepare for the unexpected

For full details on this, visit the Government website here.

Ryanair will only offer digital boarding passes from November 12, leading to fears that tech-phobes will be unable to fly – and the company’s boss Michael O’Leary could be to blame

Ryanair’s new boarding rules take effect today, with Brits warned not to get caught out and risk incurring a large fee.

Today, the budget carrier has switched entirely to digital boarding passes. This means travellers who have purchased tickets will no longer be able to download and print them before arriving at the airport – an option currently used by 20 per cent of Ryanair passengers, according to the airline.

Desks at the airports will no longer offer the option to print them, which incurred a fee of £55. It is likely that a similar fee will be charged to those who arrive at the airport without having downloaded their digital boarding pass.

All Ryanair has said is that “If you have already checked-in online and your smartphone or tablet is lost, you will receive a free of charge boarding pass at the airport.” That implies that a £55 late-check-in fee will be levied on those who don’t or aren’t able to check-in online before they get to the airport.

There are significant concerns that passengers without use of a mobile phone, or those who are less tech-savvy, may be caught out. A sizeable 2.06 million Brits aged over 55 do not have one of the handy devices, according to MoneySuperMarket. This equates to around 10 per cent of the age group.

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With the new rule, customers will have to use the digital boarding pass created by the myRyanair app after they check in. Ryanair stated that 206 million of its passengers already use digital boarding passes, suggesting approximately 40 million journeys could potentially be affected.

The company’s chief executive, Michael O’Leary, said that his 86-year-old mother uses the Ryanair app to travel. Nevertheless, the decision has sparked criticism, with several campaign groups accusing the airline of ageism.

Dennis Reed, director of Silver Voices, told The Telegraph: “It’s a disgraceful move. They are effectively saying they don’t want older people as passengers. There’s a strong argument to say that it’s discriminatory.”

Several worried readers contacted The Mirror to voice their concerns about the change. One said: “I have elderly in-laws who live in Spain. They won’t be able to download anything onto their phone. They’re not tech-savvy, so what will happen when they travel to the UK? I appreciate the need to utilise technology, but that will not work for a lot of passengers.”

Another said: “This seems discriminatory to people, such as the elderly, who, for various reasons, are not able to use smartphones. By Ryanair’s own admission, some 20% of passengers do not use smartphones currently for boarding passes. It may backfire. Ryanair will lose these customers who will turn to alternative providers without such a policy.”

Mr O’Leary, aged 64, was swift to dismiss such concerns. He said: “I’m old, and I travel with Ryanair on a very, very regular basis, and I use the Ryanair app, it is pretty simple, pretty easy to use.” For those especially worried about the change, Mr O’Leary indicated the airline would show flexibility, assuring that “nobody would be cut off at the knees.”

He stated it would be “reasonably forgiving” of passengers arriving with paper boarding passes throughout Christmas and into January.

“The critical thing: If you’ve checked online before you get there and you lose your phone, we’ll have your name in the system,” he said. “We will manually board you at the boarding gate so if your phone goes off, you lose your phone, your phone gets stolen, it is not going to make any issue as long as you checked in online before you got to the boarding gate, which, by the way, would eliminate all the check-in fees at the airport.”

Mr O’Leary dismissed suggestions that elderly passengers would struggle with the changes as patronising.

“Actually, what you find is the old people firstly just get their kids or grandkids to make bookings for them, and then pretty quickly they’re adopting it themselves. And it is slightly patronising, this notion that old people can’t and won’t move to mobile technology or to the apps,” he said, MailOnline reported.

The switch was pushed back by a week to November 12 to avoid the UK and Irish half-term period.

Ryanair chief marketing officer Dara Brady said: “To ensure a seamless transition to 100 per cent digital boarding passes for our customers, we will make the switch from November 12, which is traditionally a slightly quieter time for travel following the busy mid-term break period.

“Ryanair’s move to 100 per cent digital boarding passes will mean a faster, smarter, and greener travel experience for our customers, streamlined through our best-in-class ‘myRyanair’ app, where passengers will also benefit from helpful in-app features, like Order to Seat and live flight information.”

Have you been impacted by this change? Email [email protected]

IF you have always loved the idea of getting a free hotel room upgrade, an insider has revealed how to up your chances.

When it comes to getting the best room in the house, it can often mean shelling out hundreds of pounds.

However, James Callery, Head Chef at Sandford Springs Hotel & Golf Club, explained how the time you check in can make all the difference.

And it’s bad news if you like getting there early.

He explained. “Check-in between 4:30pm and 6pm whenever possible.

“By this time, reception staff know which premium rooms will remain empty for the night and are more likely to offer these at no additional cost.”

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He added that this is more likely to work in smaller boutique hotels rather than larger chains.

But he also says even just asking can make a difference.

Mr Callery continued: “Being polite but direct about what you want often yields results.

“Start off by asking about paid upgrade options.

“Once the receptionist has explained them, nicely mention your budget constraints.

“They will often give you a free upgrade to compromise.”

“Ask the receptionist if any complimentary upgrades are available today rather than demanding one.”

Even if you didn’t succeed on the first day, you might be able to get an upgrade later in your trip if you are staying longer than one night.

He explained: “Night audits show which high-end rooms won’t be filled, and thus can sometimes unlock a mid-stay upgrade.”

Other methods that he recommends is telling them if its a special occasion such as birthdays and anniversaries, as that can also lead to upgrades.

Just don’t try and lie, as you could be caught out.

Another lie not to tell is being a influencer or content creator if you’re not, as he warned “they hear this every day and it is easily checked”.

Mr Callery ended by saying: “Reception staff really want you to have a great stay.

“A friendly approach and understanding of how the hotel works often results in courtesy perks, which add value to your visit without affecting your budget.”

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A Premier Inn employee has revealed their top tips on how to get a room upgrade without paying for it.

And here is how a pre-check in email could get you that free upgrade too.