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I visited gorgeous UK town packed with shops but not a single chain — I’d move here tomorrow

Narberth in Pembrokeshire is home to some of Wales’ best independent stores – and they can all be found on one high street.

This special little town and its charms are both well-known enough for it to thrive but still well enough off the beaten path to feel like a hidden gem that’s not overwhelmed with tourism.

Not on a main road and often overlooked in favour of nearby seaside resorts, this Pembrokeshire town is packed with independent shops and boutiques, cosy pubs and outstanding restaurants. And there are no chain shops or empty lots to be seen.

While heading west for a short break, I called in to eat at a place called Hwb for the first time and found so much more, including some of Wales’ finest restaurants to pubs, local butchers, antique shops, clothing boutiques, bridal stores and hair salons.

In addition to these, there’s the “Quirky Garage,” which sells an array of knick-knacks, with a particular focus on oversized animal models; there’s an arts centre; a community-run library situated in a quaint old school; a social club where pints are a steal at £3.10; another arts centre; and “The Shop at No47”, self-described as “quite possibly Pembrokeshire’s most perfectly pleasant place to peruse”.

On the high street, I saw a sign on a lamppost announcing an upcoming “hymns and Pimms” night at the local church. The former town hall of Narberth, crowned with a clock tower and a petite steeple, stands solitary on a traffic island at one end of the high street, with stone steps leading up to its entrance.

Today, it houses The Golden Sheaf, a shop selling chic clothes, books, home furnishings and jewellery, but the building itself harks back to the 1830s. It was built on the site of an old tap where townsfolk would gather for their water supply.

Its original clock, until very recently, was wound weekly by a town council member, following the same meticulous instructions from over a century ago.

The area, however, is not all quaint and quirky boutiques. Just beyond the town centre lies the opulent Grove, a breathtakingly exclusive hotel and restaurant offering food, rooms and surroundings that rival anything Wales has to offer.

It’s a bit pricey, with rooms starting at around £250 a night, suites exceeding £500, and a seven-course tasting menu in its flagship restaurant setting you back £145 per person. Even amongst all of Wales’ most picturesque and intriguing towns, Narberth holds its own.

Locals describe it as “an effervescent little place with a robust sense of community” and say those who reside here “live for the lifestyle”. This becomes immediately apparent upon reaching the bustling high street at its core, which teems with people perusing shop windows and popping in and out of stores even during a Tuesday lunchtime.

The sheer amount of activity in the town centre contradicts its modest 3,000 population. Calling it a hidden gem might be stretching things within Wales, where it frequently earns recognition as the finest place to reside, yet it remains relatively unknown throughout the UK.

I cannot state precisely how many independent retailers and enterprises it boasts, but approximately 50 appears a reasonable estimate from wandering about. However, the high street isn’t all that Narberth offers.

The moment you venture beyond the town’s boundaries, you discover yourself within the Pembrokeshire Coast National Park, amongst the UK’s most spectacular locations and home to breathtaking coastlines, the Preseli hills and other magnificent towns such as Tenby and Saundersfoot, both within easy reach of Narberth (and both considerably more renowned, possibly due to their seaside attractions).

‘It’s not like this by accident’

“When I was growing up here in the 90s, there were a few basic shops on the high street and around 20 grizzled old pubs,” says Beth Alexander, who grew up in the town. Writing on the Visit Wales website, she adds: “But the town had an arts scene bursting forth that brought all sorts of live music and performance to this small Welsh town.

“They say that the arts are a great regenerator, and you can see this played out in Narberth. Today it is an effervescent little place with a robust sense of community, a thriving high street packed with independent shops and cafes, and a full calendar of events.”

Chris Lees-Price, who founded Hwb, has previously told WalesOnline: “The community here likes to protect local businesses by using them, and there’s a real pride in the town because you see how hard people have had to work to make things happen and to make Narberth this way. It’s not by accident.”

It’s a sentiment echoed time and again by residents and business owners throughout the area. Tragically, there aren’t many towns like Narberth remaining, with countless others across Britain having fallen victim to mounting pressures, including the collapse of high street retail and the dominance of chain stores (the sole chain visible in Narberth was a Spar).

The national vacancy rate for high street premises throughout Britain stands at approximately 13.8%. I didn’t spot a single vacant shop in Narberth. The closure of the nearby Oakwood theme park this year, after decades of thrilling schoolchildren with its rides, might have cast a shadow over the town, but it doesn’t seem to have had much of an impact.

It would be a different story if the nearby Bluestone Wales holiday park were to close, but thankfully, there’s no sign of that. Many visitors to Bluestone visit Narberth for a day of shopping and eating.

Where to eat in Narberth

Let’s start with Hwb, which was a delightful surprise. I loved it so much that within days of my first visit, I took two one-hour-long detours to eat there on subsequent family days out.

The independent food and drinks hall is housed in an old Victorian school at one end of the high street. There are four food vendors – selling burgers, Thai food, tacos and Indian street food respectively – and three of the four I’ve tried so far are fantastic.

I sampled an onion bhaji naan wrap that was bigger than my head but still managed to feel light and vibrant instead of heavy and greasy, and a halloumi and pineapple taco that was packed full of flavour. The fries from Top Beef burgers are among the best I’ve had, and my kids raved about them.

There’s also a bar featuring 18 draft beers and cider taps, in scenes more akin to Shoreditch than rural west Wales. Equally impressive is Plum Vanilla Cafe, another cafe-deli hybrid dishing up flavour-packed vegetarian grub like falafel flatbreads, Korean rice bowls featuring battered cauliflower, plus heaps of cakes.

There’s also Top Joe’s delivering “absolutely incredible” pizzas, calzones and antipasti alongside cocktails, plus Stopio, a cycling cafe.

For fine dining, there’s Annwn, which secured a spot among the Good Food Guide’s 20 finest restaurants in the UK in 2022 after just 12 months of trading.

It’s also earned recognition from the Michelin guide, with a 10-course tasting menu priced at £150. Then there’s Fernery at The Grove hotel, offering a seven-course tasting menu for £145.

As you can see, it’s a remarkably impressive array of dining spots for a small town housing just a few thousand residents. You’ll discover far fewer choices in much larger towns.

Activities around Narberth

It’s not just within Narberth itself that you’ll discover plenty to occupy your time. The town sits amid the stunning Pembrokeshire countryside and coastline. World-class beaches lie nearby at Pendine, Tenby and Saundersfoot. The brilliant family destination Folly Farm offers enough entertainment for an entire day, combining multiple play zones with wildlife including lions, giraffes and rhinos. The dramatic and striking castles of Carew and Manorbier are also just a brief drive away.

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UK pub chain is crowned country’s best hotel stay by Which? with cheap rooms that ‘do the basic things well’

A PUB chain in the UK has been named the best for hotels in the UK – beating some very big names.

A new study conducted by Which? looked at both large and small hotel chains across the UK.

Coaching Inn Group – who have 35 hotels across the UK – have been named the best by Which?Credit: Alamy
They have a number of beautiful historic hotels across England and WalesCredit: Alamy

The research – which spoke to 1,776 people – looked at eight categories such as customer service and cleanliness as well as breakfast, bed comfort and value for money.

And coming in first place was Coaching Inn Group, which scored 81 per cent.

While you may not have heard of the pub/hotel chain, there are 35 inn-style hotels in the UK.

Dating back to 1996, this includes ones such as The Kings Arms & Royal in Surrey, The Pheasant Hotel in Norfolk and The Swan Hotel in Somerset.

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They recently closed The Warwick Arms ahead of a huge £1million renovation.

It was even named the ‘Best Accommodation Operator’ at The 2025 Publican Awards earlier this year.

When it comes to the Which? study, it scored a full five stars for customer service, as well as it matching the description online.

Despite the average room price being around £128, it still was given four out of five stars for value for money.

One person said it was a “very good mid-price range chain that does all the basic things well”.

Yet a surprising entry for the top five large hotel chains was Wetherspoons, who have a number of hotels across the country.

It was also the only hotel chain to be given the Which? Great Value badge, the first time for Wetherspoons.

With 50 hotels to choose from across the UK, rooms start from just £69 – most likely why it was given four stars for value for money.

Breakfast can be found for as little as £2.99 as well, with free tea and coffee refills.

Previous guests raved about it, calling it “clean, comfortable and good value”.

Other winners included Intercontinental, (80 per cent) and Hotel Indigo (79 per cent).

Sofitel followed suit with 78 per cent.

One of the beautiful hotels is The Swan Hotel in Wells, SomersetCredit: The Coaching Inn
Wetherspoons also came in the top five for hotelsCredit: JD Wetherspoon

Premier Inn dropped in the survey with a score of 73 per cent, with one saying “prices are no longer budget level”.

Coming in last place once again was Britannia, which is often named the UK’s worst hotel chain (and the 12th year in a row for Which).

With a score of 44 per cent, it scored one star for bedroom quality.

The study also looked at small hotel chains, with the top going to both Andrew Brownsword and Brend Hotels, scoring 83 per cent.

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Top 10 large hotel chains

  1. Coaching Inn Group – 81 per cent
  2. InterContinental – 80 per cent
  3. Hotel Indigo – 79 per cent
  4. Sofitel – 78 per cent
  5. J D Wetherspoon – 76 per cent
  6. Crowne Plaza – 73 per cent
  7. Premier Inn – 73 per cent
  8. Holiday Inn – 72 per cent
  9. Marriott – 72 per cent 
  10. Novotel – 72 per cent 

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And here is what it is like to stay at an all-inclusive hotel in the middle of London.

People raved about the good value for money at the hotels tooCredit: Alamy

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Britannia Hotels voted worst chain for 12th year as Wetherspoons beats Premier Inn

Consumer group Which? has ranked hotels based on customer feedback – with pub chain Wetherspoons given a ‘great value’ gong and Premier Inn losing Recommended Provider status as it slips down the list

The Britannia Hotels chain has been ranked the worst place to stay for the 12th year running in a poll, as Wetherspoons beat Premier Inn and took home the ‘top value’ prize.

Consumer group Which? gave Britannia, with more than 60 sites, a lowly customer score of just 44%. It managed just one star out of a possible five for the quality of its bedrooms and bathrooms.

One Britannia customer at the Grand Burstin Hotel in Folkestone, Kent, described witheringly as a “total dive”. Another said they had three nights booked but left after one because of the poor service, room and food.

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Britannia’s chain include a number of historic and landmark hotels. They include Liverpool’s famous Adelphi, which scores just 2.6 out of possible five on Tripadvisor as the website says guests “frequently cite noise issues due to thin walls”. Britannia’s Grand Hotel in Scarborough gets an even lower 2.4 on Tripadvisor, which says rooms are “basic and dated, with mixed reports on cleanliness.”

The firm’s hotel in London’s Docklands has been the scene of protests amid reports it was being used to house asylum seekers. It has been given a score of 2.8 on Tripadvisor. The Britannia group is controlled by tycoon Alex Langsam, who also owns holiday camp Pontins and was criticised after its Southport’s site sudden closure in early 2024.

The Mirror confronted Mr Langsam at the time at his 10-bedroom mansion in Cheshire. But when asked if he had anything to say to the workers who left in tears, he claimed: “It’s nothing to do with me, I am nothing to do with Pontins.”

Top in the Which? large hotel category was a pub chain with 35 inns. The Coaching Inn Group received a customer score of 81%, with “often historic buildings located in beauty spots or market towns where they aim to be ‘the best venue in town’.”

Pub giant JD Wetherspoon, which has over 50 hotels across the country, was also praised. It came fifth and was the only chain to be awarded a Which? Great Value badge. At just £70 for an average night’s stay, Wetherspoons got four stars for value for money and the majority of other categories, including customer service. One guest commented that the hotel was “clean, comfortable and good value”.

It came above Premier Inn, which slipped to seventh in the large chain table, and lost the Which? Recommended Provider status. While customers still ranked Premier Inn’s beds as some of the most comfortable in the survey, some guests told Which? their stay wasn’t good value and suggested that standards were slipping.

One guest said that “Premier Inn has lost its way. Prices no longer budget levels and service is no longer a priority”. An average night’s stay is £94. Rory Boland, Editor of Which? Travel, said: “A night away should be a real treat but with hotel prices climbing, finding a hotel chain that consistently offers comfort, good customer service and a charming location at a fair price has become harder. “

A spokesperson for Premier Inn said: “At Premier Inn we help millions of people have a great night’s sleep and sell over 20 million room nights every year to families, leisure and business guests. We’re pleased that the 2,746 Which? members who answered for Premier Inn as part of this summer survey awarded us five stars for bed comfort and that they also rated our customer service and cleanliness highly.

“Whether it’s our estate-wide roll-out of brand new, high-quality beds all with a choice of soft or firm pillows, providing relaxing shower products in every room or keeping our food and drink menus updated with new offers to tempt and excite customers, we’re continually investing in our guest experience. We are always looking to improve and welcome comments and feedback– indeed we actively seek them through our own customer surveys. We will certainly pay special attention to address anything that feedback suggests we need to.”

Britannia Hotels was contacted for comment.

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