Calder

Simon Calder described the EU’s Entry Exit System (EES) as ‘passport roulette’

A leading travel journalist has suggested the European Union’s new Entry/Exit System (EES) could be put on hold for the entire summer following reports of chaos and significant delays at airports. Speaking on BBC Breakfast, Simon Calder – who has branded the system ‘passport roulette’ – acknowledged that while some locations had performed ‘really well’, others were ‘struggling’.

EES is an automated system gradually replacing the traditional passport stamp. It requires people from third-party nations such as the UK to have their fingerprints registered and photograph captured before entering the Schengen Area, which encompasses 29 European countries, predominantly within the EU.

For the majority of UK travellers, the procedure takes place at foreign airports. The system saw a soft launch in October 2025 and was meant to be fully operational across all borders by April 10, 2026.

Yet there have been numerous accounts of passengers missing flights and enduring lengthy queues at airports as systems buckle under the sheer volume of people attempting to register. Several countries have suspended EES at various points, with Greece postponing the system for UK travellers over the summer to enhance the travel experience.

Portugal has halted EES for extended stretches to ease travel to and from the country, with speculation mounting that Italy may do likewise. Mr Calder indicated it was not beyond the realms of possibility. “It was always going to be really exciting to see what happens when you roll out a digital borders scheme and you ask 29 national governments to implement it,” Mr Calder said. “They have all gone their own way.

“Some of them have done it really well. Others, well, they are still struggling and we might find that, actually, the whole scheme gets put on a sort of hold for the rest of the summer.

“That’s certainly what a lot of airlines and train operators would like, not to mention the Port of Dover, where they haven’t even started taking biometrics from motorists yet.”

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What’s the problem?

Headlines were made in April 2026 when passengers travelling with both Ryanair and easyJet missed their flights from separate Milan airports owing to EES complications. Footage from one incident revealed a crowd gathering at Milan Bergamo, with exasperated passengers informing staff they had been held at the gate for over an hour, demanding to know what action to take.

It’s understood that approximately 30 passengers were left behind. Ryanair said in a statement: “Due to passport control delays at Milan Bergamo Airport on 16 April, a number of passengers missed this flight from Milan to Manchester.” One passenger claimed they were kept waiting until the aircraft had departed, only to then be informed they would need to arrange their own return flights. A number of travellers on a Ryanair service from Tenerife South to East Midlands on 10 April also missed their homeward journey, once again blaming hold-ups at passport control.

Ryanair recently issued a blistering statement on social media, demanding the EES rollout be postponed until September. The low-cost carrier tore into France, Portugal, Poland, Italy, Spain, and Germany for their failure to ‘ensure that adequate staffing, system readiness, or kiosks are in place’.

Branding the system as ‘half-baked’, the Ryanair statement said: “Despite knowing for over three years that EES would become fully operational from 10 April 2026, France, Portugal, Poland, Italy, Spain, and Germany have failed to ensure that adequate staffing, system readiness, or kiosks are in place.

“As a result, passengers are suffering long passport control queues and, in some cases, missing their flights.

“Ryanair calls on these EU Governments to suspend the rollout of the EU’s passport control Entry/Exit System (EES) until September to ensure that passengers are not needlessly forced to suffer long passport control queue delays at European airports during the peak summer season.”

Holiday guru said people were coming to him asking if they should cancel their holiday

TV holiday expert Simon Calder has given a key holiday booking update for anyone thinking of going away in 2026. People who have booked with jet2, easyjet and TUI have been told that the operators will not charge supplementary fees for fuel even though the Iran conflict has seen prices soar.

The ITV and BBC expert said people were coming to him and asking if they should cancel their holidays. The EU has said that travellers face major problems this year due to the Middle East crisis and the UK Government has said it is working with airlines to monitor the situation.

However, Mr Calder said it was a great time to get mega deals – with some offering loads off. He told GB News: “ Do not cancel your holiday. And if you haven’t booked any and you’re feeling nervous, well, please don’t. Now is a fantastic time to book holidays.

“I wish there wasn’t, but I was looking for instance last night. So, these prices still available. Luton to Mykonos. Okay. Now, beautiful Greek island and most fares in July and August on that route are £55 one way. That is crazy. It should be three times that. It’s a fantastic time to book.

“And you might think, well, yeah, I’ll book the flight and then it’ll be cancelled. But air passenger rights rules are so strong that if you are if your flight is cancelled, then it’s not your problem. It’s the airlines problem. They have to find you an alternative on the same day if at all possible. So, of course, I snapped up one of these flights and I’m just looking forward to it. I’ve been booking holidays like there’s no tomorrow because there’s so many great deals around.”

He said that the current situation was leaving some people worried. He said:”Let me tell you first of all if you have booked a holiday – and I’ve had people it it takes me back almost to COVID – people saying I put this holiday the balance, is due I’ve got to pay you know a couple of thousand pounds should I just cancel the whole thing no go and have a lovely holiday in the UK.

“There will be some flight cancellations, and that is mostly big airlines like Lufthansa, which isn’t a holiday airline. They’ve cancelled 20,000 flights but they’ve done that basically because they were flights which they thought oh we’re not going to make any money out of that with fuel double the price it was so let’s just cancel those.

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“So they’ve taken those flights out. It’s not affecting anybody’s holiday that I know. We’ve had very very unhelpful warnings from European energy chiefs and from the prime minister saying, ‘Oh, you might have to think about your holiday.’No, you don’t. Just just plan your holiday as normal. There is a tiny chance that your flight might be merged with another flight. So, for example, and there is absolutely no plans for this, but if you look at easyJet from Gatwick to Nice, lovely destination, they got six flights a day.

“If they reduce that to four to save a bit of fuel. Well, it would be a slight nuisance for some people. They’d have to go at noon instead of 10:00 in the morning, but ultimately it’s not going to make any difference.

“Another real concern for lots of people is I could be stuck at the other end. Well, I actually put this to an airline boss yesterday and I said, ‘What what happens if you’re in Cyprus?’ Because with other destinations, if they run out of fuel in, I don’t know, Naples, that’s fine. You can just fly out with enough to fly back. Somewhere like Cypress, you can’t do that. And the boss said, ‘Well, it’s very easy. We’ll just do a pit stop in Athens on the way back’. So, there are lots of solutions. Do not cancel your holiday. And if you haven’t booked any and you’re feeling nervous, well, please don’t. Now is a fantastic time to book holidays.”

Jet2 has said holidaymakers are increasingly booking their trips at the last minute since the start of the Iran war amid increasing anxiety over the impact of the conflict and worries over jet fuel supply.

The firm said summer passenger number bookings so far are up 6.2%, thanks to growth across its airline and package holiday business, but in a sign of mounting nervousness among holidaymakers, it revealed the “booking profile has become increasingly close to departure” due to the Middle East war.

It said it is well protected from the fuel cost spike caused by the Iran war for the important summer season, adding it is “maintaining frequent dialogue with our fuel suppliers and airport partners on fuel supply”.

The group’s load factor – a key measure of how well it fills its planes – has remained flat year-on-year for its first quarter so far, though it said the conflict meant there was limited visibility for the peak summer season and beyond.

Its update followed a warning from Heathrow airport separately on Wednesday that it expects passenger numbers for the rest of the year to be affected by the situation in the Middle East.

Airspace closures following the outbreak of the war in the Middle East on February 28 have had a major impact on air travel, and while much of the region’s airspace has since reopened, many people are avoiding flying there because of the conflict.

A raft of European airlines have also recently alerted to impending jet fuel shortages within weeks, given the disruption to their main supply route through the Strait of Hormuz.

Around three-quarters of Europe’s jet fuel supply comes from the Middle East and travels through the crucial shipping route.

Steve Heapy, chief executive of Jet2, said: “Clearly, we continue to monitor the situation in the Middle East but remain focused on our medium-term goals.”

The group said it expects to report a drop in operating profits to between £435 million and £440 million for the past year to March 31, down from £446.5 million in 2024-25, but said this was in line with market forecasts.

It has increased its summer programme for 2026 by 7.7% to 19.9 million passenger seats.

Travel expert Simon Calder has explored the latest challenges facing UK airlines and passengers amid jet fuel shortages caused by the Iran war

Travel expert Simon Calder has released an update on his podcast about what to do should your flight be suddenly cancelled amid worldwide jet fuel shortages. The highly regarded travel journalist – well known for his frequent TV appearances and contributions to the Independent – has spoken with a prominent industry figure after seeing ‘so many people getting in touch feeling anxious about their holidays.’

He noted that many people were even contemplating whether to stay in England for their holidays. His remarks come as the Iran war continues to rumble on. The conflict, which began on February 28, has restricted the flow of oil and gas across the globe, placing pressure on markets and driving up the cost of jet fuel for airlines, reports the Liverpool Echo.

This week, jet fuel shortages have emerged as a significant concern, as statements from senior industry figures have sparked worry amongst ordinary travellers about the potential impact on their holidays this year. Dan Jorgensen, the EU energy commissioner, this week said: “Unfortunately, it’s very likely that many people’s holidays will be affected, either by flight cancellations or very, very expensive tickets. Even if we do everything we can do, if the jet fuel is not there, then it’s not there.”

Speaking on his podcast on Thursday, April 23, Simon began by saying: “You might be more inclined to stay in England because of all the headlines we’ve been seeing over the past couple of days. For example, Lufthansa of Germany said they were cancelling 20,000 flights.

“I’ve had so many people getting in touch feeling anxious about their holidays when I would hope they would be looking forward to them with great anticipation.” To tackle this, he spoke with Ted Wake, managing director of Kirker Holidays.

Simon put the question to him: “So just suppose I have booked a Kirker holiday. I’m maybe going to some of the great cities in Germany. Amazing cultural treasures to be found. And I’m flying maybe from Birmingham, from Edinburgh, from Glasgow, and suddenly Lufthansa cancels my flight. What do you do then as a tour operator?”

Ted responded: “We would find the nearest flight which would provide a sensible, practical alternative. We would liaise with the client about whether or not it was convenient for them and, if they’re in agreement, Kirker would pick up the tab for any logistical costs that have been incurred.

“There are occasions where tour operators like us might extend the client’s stay by an additional night and we might pick up the tab for that. But if you have booked through an ATOL-protected tour operator and the tour operator is mindful to nurture long-term relationships, it is in our interest to iron out the creases in that way.

“And you have mentioned some regional services there and it may be the case that Lufthansa cancel 1 or 2 of those but there will often be alternative flights, perhaps with a different carrier, and Kirker would pick up the tab for that as well as manage the logistical research in terms of what alternative flight could be suitable to ensure that people have a fabulous holiday.”

Ted’s remarks come just days after EU official Mr Jorgensen cautioned: “[Currently] it is primarily a crisis of prices and not yet a crisis of supply, but unfortunately we cannot be sure to prevent a crisis of supply, especially on jet fuel in the future, if the crisis continues.”

The International Energy Agency has similarly advised that severe supply disruptions could materialise within the next five or six weeks. It was against this backdrop that Simon addressed passenger concerns here in the UK.

Jet fuel flight cancellations and the EES

Ted highlighted that airlines are currently grappling with two distinct challenges – the jet fuel shortage and the new EES system. This system – the Entry/Exit System (EES) – is a new digital border arrangement that introduces additional checks for British travellers heading to numerous European destinations.

It launched this month. On your first visit following the change to a country within the so-called Schengen area (which encompasses many EU nations), you may be required to create a digital record upon arrival at an airport. You may be required to submit your fingerprints and have your photograph taken. The system has resulted in significant delays for some UK travellers since its introduction.

Ted discussed the jet fuel challenges confronting airlines and what this means for everyday passengers across the UK. He said: “I think Lufthansa has got a very comprehensive schedule. Twenty thousand flights isn’t a drop in the ocean but it’s a relatively small number if you look at the overall picture.

“I think other airlines within the UK market will be doing something similar. You might argue that it is a sensible logistical profit management exercise as well as a jet fuel situation, but I don’t see it having a major impact on consumers and if you book through a tour operator – of course, Simon, you tell your readers all the time and indeed your listeners for that matter – if you book through a tour operator, it’s a tour operator’s responsility to iron out all the creases so the consumer is not adversely impacted by the change.”

You can tune in to the podcast here.