Love Island star forced to apologise for his business’s ‘shocking customer service’ after string of fan complaints
A LOVE Island star has been forced to address backlash from fans, who slammed his business’s “shocking customer service.”
Sean Stone shot to fame after appearing on series 11 of the summer dating show before he most recently made a comeback on All Stars in January.
The 26-year-old, dubbed the “Candyman,” has owned sweet business, Sweet Delivery since 2019.
His business journey started in the back of his VW Polo, where he sold pick and mix out of pizza boxes in his local area, Hertford.
But now, it seems the TV star has faced a slew of backlash from fans who are simply not happy with the business’s customer service.
Taking to TikTok Sean was forced to apologise for his business’s mishaps.
He said: “Our customer service has been shocking. I sincerely apologise for this. Recently we’ve had a large amount of orders come through the door, where to be honest we had a system in place for our customer service but there was not enough time and effort put into that.
“However, I have got some exciting news we now have a dedicated staff member that will be working Monday to Friday on all your customer queries.”
Despite the addition of a new staff member, fans are still waiting to hear back on their orders.
Sean continued: “Now I know there’s some of you still waiting to hear back from us; I do kindly ask as annoyed as you may be please send us another email.”
The Islander then confessed: “If I’m being honest it’s been an eye-opener for myself to see how important customer service is. I do apologise to anyone being upset and frustrated that they haven’t received their order yet.
“I’m making a change and it’s going to be an amazing change moving forward.”
Fans in the comments of his apology video were very divided.
One fan penned: “Honestly this kind of accountability is really refreshing to see, and it’s clear you’ve taken the feedback seriously and put steps in place to fix things…”
Another fan wrote: “Are you for real! How can you not realise customer service is important it’s what makes and breaks a business.”
A third person said: “Well said Sean, holding your hands up is always the best way.”
Meanwhile, a fourth fan added: “I think you just blew up faster than you thought you would.”
Sean returned from the Love Island villa back in February and after a short break in Paris with his new girlfriend Lucinda Strafford, who he met on the show, he has been back to business.
Lucinda, 26, and Sean coupled up on day 18 of the show and after backlash from their co-stars they managed to finish in fourth place.
The loved up couple have gone from strength to strength despite Sean living in Hertford and Lucinda living in Brighton.