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P&O Cruises urges all passengers with trips booked to bring proof or risk being ‘denied boarding’ at their own expense

P&O Cruises says all passengers must bring a particular item with them or risk being ‘denied boarding’. The popular cruise operator states that packing the item is compulsory for all guests who wish to sail on the ship, or their holiday could be ruined if they fail to do so.

P&O Cruises is among the largest and most popular cruise operators in the UK, and as the peak travel season approaches, many people will have trips booked. The vessels are designed specifically for the British market and depart year-round directly from Southampton.

P&O Cruises operates a fleet of seven ships, divided into family-friendly vessels such as Arvia, Iona, Britannia, Azura and Ventura, and adult-only ships such as Arcadia and Aurora, reports the Liverpool Echo. Irrespective of which vessel people embark upon, all guests must bring a crucial item with them. Should customers fail to present the item, P&O Cruises warns: “Unfortunately, you will be denied boarding”.

On the P&O Cruises website, the cruise operator clarifies what passengers need to pack and explains the rationale. A statement reads: “We’re delighted that you’ve chosen to set sail with us, and we cannot wait to welcome you on board. Before we get there, it is mandatory for all guests to have suitable cruise travel insurance cover in order to sail with us.”

It adds: “It is your responsibility to ensure you have appropriate cover in place for the duration of your holiday. Unfortunately, you will be denied boarding, at your own expense, if you’re unable to confirm you have arranged insurance.

“You may be asked for proof of your cruise travel insurance. So, please be sure to bring either a printed or digital copy of your insurance documentation that confirms cover for the named travellers over the dates of travel.”

Outlining the main reason why travel insurance is crucial to arrange before setting sail, P&O Cruises stated: “For many significant purchases in your life, insurance is essential. And holidays are no different.

“Travel insurance ensures you can relax and enjoy your holiday with peace of mind that you’re covered in the event something should go wrong. This includes unforeseen incidents before your holiday, while travelling or while you’re away.”

P&O Cruises provides a checklist for selecting the appropriate level of cruise insurance protection. It includes:

• Ensure your insurance covers a cruise holiday
• Covers the full length of the trip
• Includes all destinations – choose worldwide cover if unsure
• Includes medical and repatriation cover of £2 million minimum
• You’ll need to declare any pre-existing medical conditions
• We would also recommend that you have adequate cancellation cover to cover the cost of your trip

I’ve got travel insurance already. Do I need cruise insurance?

P&O Cruises states: “You will need to look into the level of cover your travel insurance provides. Some bank accounts include travel insurance but the policies often offer limited amounts of cover.

“Standard travel insurance is generally meant for a land-based holiday and as such, won’t cover many of the elements of a cruise holiday. A cruise holiday requires more specialist cover, for example if there was a need to be medically evacuated at sea. The most important thing is to make sure you’ve told your insurer you are going on a cruise holiday.”

What happens if I don’t declare pre-existing medical conditions?

P&O Cruises warns: “You run the risk of not being fully covered and having to pay for medical treatment which can be extremely costly. Emergency medical treatment can even be refused if you do not have the correct insurance, this includes failing to declare pre-existing conditions.”

If I cancel my holiday, will I get my money back?

P&O Cruises states: “If you cancel your holiday, the cancellation policy in our Booking Conditions applies. If you are cancelling due to a medical reason and you have declared the medical condition, your insurer should refund any monies paid less the relevant policy excess.”

Anyone with holidays planned needs to know the rules before they fly

Getting your boarding pass sorted is one of the first things to clear before jetting off on holiday, but some Brits risk being caught out at the check-in desk by overlooking a rule certain airlines have introduced. It is essential to know whether your documents need to be in a specific format to pass through the airport smoothly.

Previously, most UK carriers left it up to passengers to choose between printing boarding passes at home or having them on smartphones at the airport. However, it’s important to understand what your airline now allows, as failing to do so could put your entire trip in trouble.

Paper boarding passes are steadily being phased out in favour of digital options. Most airlines now issue tickets via email, apps, or other methods rather than paper.

In many instances, travellers can still print their passes at home or at the airport. It’s advisable to verify your airline’s specific policies (both outbound and return) beforehand, according to the Express.

Ryanair

Budget airline Ryanair has switched entirely to digital as of November 2025. Passengers travelling with the carrier will receive their boarding pass electronically via the Ryanair app once check-in is complete.

On its website, the airline states that its digital boarding passes “get rid of 300 tonnes of paper annually” and contribute to “lower airport costs and fares for all Ryanair passengers”.

Discussing check-in, Ryanair say that all “passengers will still receive email reminders to check-in online 48 and 24 hrs pre-departure. If any passenger arrives at the airport but hasn’t checked in online (having ignored these reminders), they will still be required to pay the airport check-in fee.”

Ryanair added that “special assistance is available at all airports” for travellers requiring support with digital passes and check-in. Full details can be found here.

EasyJet and WizzAir

For most flights, airlines such as easyJet accept digital tickets. EasyJet does not accept PDF scans displayed on phones, and all digital tickets must be presented via the free EasyJet app. Certain non-UK airports continue to require printed passes.

As of 2026, 21 airports in the easyJet network do not currently accept mobile boarding passes. If you are returning to the UK from any of these locations, you will need to print your boarding pass on paper:

• Egypt: Hurghada (HRG), Luxor (LXR), Marsa Alam (RMF), Cairo Sphinx (SPX), Sharm El Sheikh (SSH)
• Morocco: Agadir (AGA), Essaouira (ESU), Marrakesh (RAK), Rabat (RBA), Tangier (TNG)
• Turkey: Izmir (ADB), Antalya (AYT), Bodrum (BJV)
• Tunisia: Djerba (DJE), Enfidha (NBE)
• Other Regions: Aqaba, Jordan (AQJ), Belgrade, Serbia (BEG), Pristina, Kosovo (PRN), Tirana, Albania (TIA), Ivalo, Finland (IVL) and Sitia, Greece (JSH)

A handful of airports that handle Wizz Air flights also do not support mobile passes, though there are just five such destinations, as of 2026:

• Agadir (AGA)
• Marrakesh (RAK)
• Cairo Sphinx (SPX)
• Zaragoza (ZAZ)
• Tirana (TIA)

What about other major UK airlines?

For those flying with other carriers, it is best to check your airline’s website to determine whether a specific policy applies. Rules are larely the same but may vary from location to location.

• British Airways: Allows printing at home or at airport kiosks. Digital passes are available via the BA app.
• Jet2: Supports both physical and digital tickets. You can print from “Manage My Booking” or use the Jet2 app.
• TUI: Both printed and digital passes are accepted.
• Virgin Airways: Although the airline “highly recommends” digital, printed copies are accepted, and kiosk printing remains available at major hubs like London Heathrow and Manchester.

Michael O’Leary, who has served as Ryanair CEO since 1993, said his airline is being forced to divert flights almost daily because of drunken, aggressive passengers

Airport bars should stop serving alcohol early in the morning, the boss of Ryanair says.

Michael O’Leary, who has served as Ryanair CEO for more than 30 years, claimed his airline is being forced to divert flights almost daily because of drunken, aggressive passengers. He said these tourists often drink in bars at airports for hours before they board their planes.

Pubs in airports do not currently need to follow the same licensing rules as bars outside these environments do. Mr O’Leary, 65, believes changing this will support his airline and others because it would help cut out aggressive behaviour in the skies.

The businessman said: “I fail to understand why anybody in airport bars is serving people at five or six o’clock in the morning. Who needs to be drinking beer at that time? There should be no alcohol served at airports outside [those] licensing hours.”

READ MORE: Ryanair passenger jailed for mid-air tirade after downing doublesREAD MORE: Drunk teacher attacked easyJet flight attendant on plane in front of his kids

A man was recently jailed for becoming abusive, causing widespread alarm throughout the Ryanair aircraft on which he was travelling from Poland to Bristol. Stephen Blofield’s case is one of several recent examples of passengers behaving aggressively after consuming alcohol.

According to The Times, Mr O’Leary has been calling for a two-drink per-person limit “for many years” and accused airports of “profiteering” off the troublesome travel ritual and “exporting the problem to the airlines”.

But father-of-four Mr O’Leary, from Kanturk, County Cork, stressed Ryanair is “reasonably responsible” with their drinks, rarely serving a passenger more than two drinks onboard. He insisted, though, drug use has entered the alcoholic mix too, worsening the issue as passengers then “want to fight”.

Footage recently emerged of a “shocking and frightening” brawl which broke out aboard a Jet2 flight from Antalya, Turkey to Manchester. The dramatic exchange, during which two people were seen grabbing at the phone and another passenger’s face culminated in airline bans for two of the people involved.

Mr O’Leary says he takes a similarly strict approach with his company, and has reminded passengers it is a criminal offence to be drunk on an aeroplane anyway, punishable by up to two years in prison and a hefty fine. Threatening and abusive passengers can be further prosecuted, as well as facing large compensation fees and prosecution in the country where the aircraft is forced to land.

It is reported flights from Britain to Ibiza, Alicante and Tenerife have been particularly problematic. Last year, a former soldier who sexually assaulted four Jet2 cabin crew during a flight to Tenerife was jailed. Joseph McCabe groped and slapped the buttocks of two flight attendants before grabbing a third around the waist and attempting to hug a fourth. The dad of two, from Glasgow, had been given for his drunken conduct on the plane.

There’s a simple passport and booking mistake that could see holidaymakers pay up to an extra £160 per passenger, just to correct it, or be denied boarding at the airport

An easy passport mistake could see holidaymakers denied boarding at the airport or charged a fee.

Jetting off abroad is always exciting, but there are a few key pre-planning checks everyone should make to ensure a smooth, safe journey. From ensuring the passport is in date, securing valid travel insurance, checking any travel advice on the Foreign Office website, to understanding the country’s entry requirements and the European Union’s (EU) new Entry/Exit System (EES).

Then comes the fun part: booking a luxurious hotel or resort, planning a desirable itinerary, finding the best flights, and heading to the airport. Yet, amid the anticipation, there’s a simple mistake with passports and flight bookings that could cause major disruption to anyone’s travel plans, and it’s easily avoidable.

READ MORE: Jet2 issues Spain warning over four popular destinationsREAD MORE: All holidays cancelled with no refunds as major UK travel company goes bust

Gavin Lapidus, Company Director at eShores, a UK-based travel agent, warned that a traveller’s name on a passport must match the name on their booking. This can be an issue for shortened or nicknames, name changes, including for those who are married, and any spelling mistakes.

If the name on their booking does not match the passport, holidaymakers could “be denied boarding, experience delays at security or check‑in, or be charged a fee to correct the name”, Gavin exclusively told the Mirror. “Airline policies vary, so it’s important to triple‑check name details before booking.”

The travel expert further advised: “Travellers should never use shortened names, nicknames, or aliases when booking flights. For example, booking under ‘Bob’ instead of ‘Robert’ can result in being denied boarding if it doesn’t match the passport exactly. Always use your full legal name as it appears on your passport to avoid delays or additional fees.”

Gavin also warned about the cost of correcting a spelling mistake. “Minor spelling errors can sometimes be corrected, often for a fee. However, full name changes are usually not allowed,” he explained.

“If you spot an error, contact your airline as soon as possible, as acting quickly improves your chances of having it fixed. Be prepared to show valid identification and expect potential charges.”

For easyJet passengers, they can amend their title or correct spelling mistakes via the airline’s website or mobile app free of charge. However, if anyone needs to change the name on the flight booking, easyJet will charge £60 per passenger per flight when amended online, or £65 with the customer service team.

Meanwhile, Ryanair will charge £115 per passenger for a name change when made online, or £160 through an agent. For Jet2, if a name change is made 15 days before the departure date, it will cost £50, but 14 days or less will set a passenger back £150.

For Brits who are married but have not yet changed their maiden name on their passport, Gavin further advised: “If a traveller has recently married, the name on the booking must still match the name shown on the passport. There is no legal obligation to change your surname immediately after marriage.

“If your passport is still in your maiden name, you can continue to travel using it until it expires, as long as your flight booking is made in the same name. You can update your passport at any time using your marriage certificate.”

Do you have a travel story to share? Email webtravel@reachplc.com

A mum described the moment she was charged £55 for her daughter’s suitcase as ’embarrassing and humiliating’ after Ryanair staff claimed it was too big for the hand luggage sizer

A mum who was forced to pay £55 for her daughter’s suitcase on a Ryanair flight says she was caught out by the airline’s “petty” wording.

Luana Botas was travelling home from a six-day trip to visit family on April 3 when she was stopped at Budapest Airport over her daughter’s case.

The 43-year-old was told to put her seven-year-old’s hardshell case into the hand luggage sizer. She was then ordered to pay £55 when it was too large.

Project manager Luana however pointed out that the airline’s website says Trunki or “Trunki-style” cases can exceed the restrictions and still be accepted on board. A Trunki is a ride-on style suitcase aimed at toddlers.

The Ryanair website states children aged between two and 11 are allowed one Trunki case that can exceed the dimension limits of a small bag – 40 x 30 x 20cm. It says this extends to other brands with “similar dimensions” as well as Trunki cases.

The mum-of-one accepts that her daughter Maia Robinson was carrying a case that was 48 x 26 x 33cm, but believes it fits the description. Ryanair, however, says this exceeds the dimensions of a Trunki suitcase (46 x 20 x 31 cm).

Luana says she was fine travelling through Birmingham Airport, describing the moment as “embarrassing and humiliating”. She said: “I went through Birmingham Airport and no one bat an eyelid, it was absolutely fine.

“We had two backpacks and they were pretty much the same size. On Ryanair’s website, there’s a section that says kid’s luggage, like Trunki and other similar brands, are exempt from the strict limit.

“We were going through the boarding procedure at Budapest when a staff member signalled for me to put my daughter’s luggage in the sizer. My bag was fine, even though it was the same size.

“[My daughter’s case] only went halfway and because it’s a hard shell, it didn’t go all the way down. She asked me to pay the surcharge.

“I tried to explain to her that I had no issues going from Birmingham to Budapest and that a Trunki is allowed. I couldn’t get through to her in any way and boarding was almost complete.

“I said ‘even though I’m trying to explain to you that this is your own policy, you’re still going to charge me? And she said ‘yes I need a passport please’.”

Luana, from Birmingham, continued: “We went through the very embarrassing and humiliating procedure of me paying for a service that was exempt.

“I was genuinely in such shock. This was just a little pull-along for my daughter to enjoy.

“The policy on Ryanair’s website says similar brands are exempt. This was [bought online] and [the website] said it was under-seat cabin approved.

“It’s wrong to have a policy that you make an exemption for and then still charge me.”

A Ryanair spokesperson said: “This passenger’s bag exceeded the permitted dimensions, and they were correctly required to pay a standard gate baggage fee (£55) by the gate agent at Budapest Airport.”