boarding

NEXT time you’re flying somewhere long-haul, there is a little-known code you might spot on your boarding pass.

The ‘secret’ code means you could be entitled to a complimentary hotel room, certain meals, and airport transfers by the airline.

STPC is an abbreviation for ‘Stopover Paid by Carrier’ – it’s a perk for when a long-haul journey requires a longer layover.

Usually this is given if there is no connecting flight available and travellers then have to take a stopover between eight to 24 hours.

In some cases you can request this at the gate, but in most, you will have to apply for the STPC voucher days in advance through the airline’s website or customer service.

Talking to Travel + Leisure, Andrés Serra, head of operations at Optimise Travel said: “This is a transit service arranged in advance for long layovers. It is different from compensation for delayed or cancelled flights.”

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She continued to add that in some cases if a traveller chooses to take the longer layover when a shorter one is available, some airlines might offer STPC, while others might not.

Eligibility depends on the airline, specific route, fare class, cabin type, and the exact length of the connection.

Included in STPC programs is usually the hotel room, some meals and airport transfers, but additional things like room service and alcohol usually are not.

Turkish Airlines offers complimentary STPC for passengers with long connections in Istanbul.

This is available for passengers travelling in economy with a layover of 12 hours or more.

Those travelling in business class with the airline who have a layover of nine hours or more are eligible for a complimentary hotel stay if a shorter layover flight option is not available.

Emirates‘ STPC is called Dubai Connect, providing a free hotel, transfers, and meals for those with long stopovers.

For those travelling in economy and premium economy there must be a minimum of an 8 hour layover with a maximum of 26 hours.

Business and first class passengers are entitled to Dubai Connect for a layover that’s a minimum of six hours.

Those who want to use Dubai Connect must book at least 12 hours ahead of the incoming flight to Dubai.

Meanwhile, Qatar Airways offers STPC for passengers with a long layover at Hamad International Airport in Doha.

The connection in Doha must be between 8 and 24 hours.

For those buying tickets through the likes of Avios or other award schemes, the STPC will not be able to be used.

The hotel will be between four and five stars, with complimentary round-trip airport-to-hotel transfers and a visa will be supplied too.

‘I’m absolutely disgusted by how we were treated’

A Ryanair passenger says he is ‘absolutely disgusted’ with the airline after travelling for a family funeral. Edward Stokes had flown to London Stansted with his son to pay his respects at the funeral of his cousin’s wife.

What should have been an emotional family occasion allegedly descended into a travel nightmare when the 49 year old said he ran into difficulties with his booking on the journey home last week. Edward claims he and his son were each hit with a £46 (€55) charge after missing the online check-in window by just three minutes for their outbound flight.

“I’m absolutely disgusted by how we were treated,” said Edward. “I’ve been a loyal Ryanair customer for years.

“In fact, Ryanair is practically the only airline my family and I ever use. But after what happened to me this week, I am absolutely shocked and disgusted.

“We were three minutes late checking in online on Tuesday morning and were charged €55 each, €110 in total. Fair enough, we were late.

“We accepted responsibility, paid the money and moved on. But what happened on the way home was a completely different story.”

Edward alleges he was then refused boarding on his homeward flight to Dublin due to a mix-up over the name on his reservation. His booking listed both Edward and Teddy – a nickname he commonly uses – and he claims he had been permitted to travel to England without any problems.

Unable to board his scheduled flight, he said he was forced to book an alternative service departing at 10pm for £300 (€357.57), after an earlier option would have set him back around £450. Yet he says his journey home was anything but straightforward.

Mr Stokes claims the replacement flight was delayed by approximately an hour and 45 minutes, meaning he missed the last bus home. With no funds for a taxi and nobody on hand to collect him, he says he was left stranded at Dublin Airport for five hours until the next bus, finally making it home the following morning.

Edward, a blinds and carpets business owner from Newbridge, County Kildare, Ireland, said: “I’ve been known as Teddy all my life. On the way over, my booking included Edward Teddy Stokes, and Ryanair allowed me to travel without any problem.

“On my return journey, there was confusion over my booking name, and I was refused boarding. I explained the situation to the Ryanair staff member.

“I explained that I had just attended one of the saddest funerals of my life and was simply trying to get home to my family. Her response?

“‘That’s not my problem. What do you want me to do about it? I couldn’t believe the attitude.

“There was absolutely no compassion, understanding or willingness to help. We have no problem accepting responsibility when I’m wrong.

“We were three minutes late checking in, and we paid the money. But where is the same accountability when an airline causes passengers serious inconvenience? What hurt me most wasn’t even the money.

“It was the way I was spoken to, the complete lack of compassion and the feeling that we were treated like we didn’t matter.. “Nobody should be spoken to or treated like that.

“All I wanted was to attend a family funeral, support my cousin and get home safely. I was absolutely exhausted.

“Between the sadness of the funeral and everything that happened with my flights, it’s been a very difficult and emotional week for me. Ryanair, is this really how you treat loyal customers?”

A Ryanair spokesperson said: “The first and surname on a passenger’s booking must match the first and surname on their travel documents. The passport that Mr Stokes presented at the boarding gate in Stansted did not match the first name on his booking for this Stansted to Dublin flight (14 October). Ryanair offers passengers a 24-hour grace period to correct minor spelling errors on bookings free of charge or full name changes up to two hours before scheduled departure (subject to a fee).

“Unfortunately, Mr. Stokes did not avail of either option and presented at the boarding gate in Stansted with a passport that did not match the name on his booking.”

For more information on names on travel documents, visit the Ryanair website’s section on the subject.