Keeping the item with you until you’ve got off the plane and collected your luggage on the other side is best
Jet2 urges passengers “do not get rid” of it(Image: Getty)
Millions of people are expected to go abroad during the six-week holiday, as the peak travel season typically sees masses of British families take advantage of the kids being off. With so many people set to pass through UK airports over the coming weeks, it is important to stay up to date with the latest guidelines and advice to ensure a smooth journey.
Jet2 is one of the most popular budget airlines in the UK, and welcomes around 20 million passengers on board each year. Jet2‘s website is full of information for passengers to read up on and keep in mind when travelling, including steps to take and things to do to minimise disruption and delays as much as possible, especially when bringing luggage to go into the aircraft’s cargo hold.
On its ‘Top Tips Before Travel‘ page online, the airline urges passengers to bring one particular item along with them on their journey, right until they collect their checked luggage at their chosen destination. By doing so, they can reduce the risk of longer delays should the worst happen
The airline explains: “At check-in, each item of checked baggage will be given a destination tag showing your flight number. Do not get rid of your checked baggage receipts (if given) until you pick up all checked baggage at your destination airport. Never carry unidentified items on behalf of other people.”
Why is it important to keep the luggage receipt with you?
It’s important to keep your checked baggage receipt because it helps you track down lost luggage, file for compensation, and prove ownership if security or customs officials need to check your bags. Usually, these are the small adhesive tags that get stuck to your boarding pass or passport after you drop off your luggage at the check-in desk.
When you check-in a bag, the barcode and receipt information are linked to your digital flight booking file. If your suitcase doesn’t show up, the barcode and the 10-digit number on your receipt help airline agents find your specific bag using global systems like WorldTracer.
If I lose my luggage receipt, will I face delays?
If your bag is lost and you have misplaced your checked baggage receipt, the airline can still look up your digital tracking information, but the process will require more manual verification and may face delays. Locating your profile manually can be time-consuming, particularly during busy travel times or when the booking system is experiencing delays.
If your bag is lost for good (missing for over 21 days), the airline or your travel insurance company may ask for more evidence of check-in. Misplacing the receipt can complicate the process of making a formal financial compensation claim, but your digital booking records usually serve as a valid paper trail, according to Citizens Advice.
Jet2 also urges passengers to label each piece of baggage with their name, flight number, and phone number. It adds: “Please ensure your baggage is strong and fit for purpose, to protect the contents and to withstand the normal baggage handling process. Soft sided cases and handles, wheels and locks can be particularly vulnerable.”
The airline also says: “Take care when claiming your baggage at your destination, as many suitcases look the same. It is best to always check the name on the baggage tag.
“You must contact the Jet2.com team at the airport (or our handling agents) immediately if your baggage is damaged or has not arrived. Irregularities must be reported immediately as claims cannot be processed once you leave the airport. Staff will help you to complete a Property Irregularity Report Form.”