allowance

There are several Jet2 rules to note when planning your trip

Jet2 has clarified its baggage allowances after an enquiry from a holidaymaker. The customer asked for help as they got ready for their summer getaway.

The person contacted the provider over social media on June 23. The traveller had booked their journey through Jet2holidays, and was due to jet off the following week.

They posed a question about their luggage entitlement. The customer wrote: “We have 3 x 22kg baggage allowance. Assume we are good to check in just two bags provided weight doesn’t exceed allowance?”

They went on to ask if they could check in one suitcase weighing 23kg and another at 25kg while remaining within their total allocation. Jet2 replied to set out the options available to the customer.

Combining your baggage allowance

The airline confirmed: “You can pool your luggage into two suitcases as opposed to three, as long as this doesn’t exceed your combined allowance of 66kg, and that no single article of luggage exceeds 32kg. I hope this helps.”

According to Jet2’s official guidance: “Any baggage that exceeds your total weight allowance will be carried subject to availability and at our discretion. You’ll also need to pay an excess baggage fee, which is £12 per kg. Please note that no single item of baggage can weigh more than 32kg.”

You can add extra luggage when you book or through the Manage My Booking facility. Simply enter your booking reference, surname and departure date, then navigate to ‘Add Holiday Essentials’.

Query over 10kg allowance

Jet2 was also recently asked another question about its baggage weight rules after a passenger reported receiving contradictory information. The person had a booking for two adults and a six-month-old infant.

They explained: “Told we get two extra carry ons such as a buggy and travel cot that will be checked into the hold at the gate.”

They said they had two 22kg checked bags and that on a prior Jet2 holiday they had been told they qualified for “an extra 10kg for the baby”. According to Jet2’s official website guidance for bookings with children, passengers receive “an extra 10kg allowance for infants” plus “up to two items per child or infant free of charge”.

The passenger asked whether the additional 10kg could be combined with one of the 22kg cases, creating a 32kg allowance. They described receiving mixed messages on their last Jet2 journey. The customer recalled: “On the way out with you we were told it’s fine to have a 32kg case (22kg + the 10kg).

“On the way back we were told the 10kg should be a separate small checked case. Please can you clarify which it is and what the rules are because on our last holiday with you we were told different things.”

Setting the record straight, Jet2 responded to the passenger: “The additional 10kg is applied to one adult’s baggage, allowing for a total of one bag at 32kg and one bag at 22kg.”

A customer claimed they had been told different things by Jet2 staff

Jet2 has stepped in to clear up confusion over its baggage policy. The update came after a query from a passenger with a group booking.

The traveller sought clarification as their reservation included two adults and a six-month-old infant. They explained: “Told we get two extra carry ons such as a buggy and travel cot that will be checked into the hold at the gate.” They mentioned they had two 22kg suitcases and recalled being informed on a previous Jet2 holiday that they were entitled to “an extra 10kg for the baby”.

According to guidance on the Jet2 website for bookings with children, passengers receive “an extra 10kg allowance for infants” and can also take “up to two items per child or infant free of charge”.

Differing messages

The customer’s query was whether the additional 10kg could be combined with one of the 22kg cases, creating a 32kg allowance. They said they had received contradictory information on this issue on their last trip with Jet2.

The passenger said: “On the way out with you we were told it’s fine to have a 32kg case (22kg + the 10kg). On the way back we were told the 10kg should be a separate small checked case.

“Please can you clarify which it is and what the rules are because on our last holiday with you we were told different things.” Jet2 responded to settle the matter: “The additional 10kg is applied to one adult’s baggage, allowing for a total of one bag at 32kg and one bag at 22kg.”

Extra items free of charge

When it comes to the two additional items you’re permitted to bring without charge, these may include:

• A collapsible pushchair, pram or buggy
• A car seat or booster seat
• A baby carrier
• A travel cot.

Each item must not exceed 32kg in weight. Should you bring any further items or anything beyond this weight limit, the standard excess baggage charges will apply.

EasyJet’s general manager in Portugal has issued a warning over new government proposals the carrier says will artificially inflate prices

easyJet is weighing up plans to cut back operations in Portugal, according to reports emerging from the country. The airline’s general manager there has issued the warning amid a dispute over government proposals which easyJet claims will drive up costs for passengers.

José Lopes, easyJet’s general manager in Portugal, announced on Monday that the carrier may cut back its domestic services following the scrapping of caps on something called the social mobility allowance for air travel. This caps maximum fares for some local passengers – but the changes are set to affect the airline more widely.

“Removing the upper limit will artificially inflate prices,” José Lopes said. He argued that the measure will deliver “zero benefits” for island residents while helping to deter tourists, who makeup the bulk of passengers on domestic routes.

The airline says it will not return to operate Azores routes due to the changes. It had already confirmed its departure from the region from March 29, 2026, blaming a 35 per cent increase in airport fees and what it describes as government inaction.

The easyJet representative was addressing journalists at a press conference in Funchal, held in partnership with the Regional Secretariat for Tourism, to outline the company’s operations and long-term pledges in the Madeira archipelago, SIC Noticias reports. Portuguese media outlets report that at Porto Santo airport, the two existing routes to Lisbon and Porto will be retained, albeit with a reduction to Lisbon owing to constraints at that airport, he indicated.

He warned that if the measure to alter the social mobility subsidy regime – which would remove the maximum limits for air travel for residents of Madeira and the Azores – is implemented, there will be implications for Easyjet’s operations. “I hope that an analysis will be carried out and a way will be found to be more rational and less emotional in dealing with the matter,” he said.

When asked about the possibility of abandoning the route to Madeira, the official ruled out this scenario. Yet reports say he highlighted the possibility of “a reduction in market capacity.”

The changes were given the green light on Friday in the Assembly of the Republic, but have yet to come into force. The amendments stem from two initiatives to revise the legislation put forward by the Socialist Party and Chega.

What is the social mobility subsidy?

The social mobility subsidy set a maximum fare of €79 for residents and €59 for students travelling between Madeira and the mainland (round trip), with an overall cap of €400. In the Azores, residents travelling to the mainland pay no more than €119, while students are capped at €89, with a recently introduced maximum ceiling of €600.

The Portugal Post reports that Portugal Parliament’s recent decision to abolish price caps has placed island connectivity under serious threat, with easyJet warning of capacity reductions to Madeira and confirming it will not operate Azores routes under the new framework.

Ryanair has also revealed plans to cease all operations in the Azores on March 29, 2026, citing cost pressures.