Josie North, who has a nut allergy, faced a “very scary situation” on a flight from Los Angeles, California, to Heathrow Airport and complained to the Virgin Atlantic team
A tourist with a severe nut allergy was left terrified after a pecan pie was primed to be served as a dessert on her flight.
Josie North alerted Virgin Atlantic attendants of her allergy and was assured no nuts would be served on the plane from Los Angeles to London Heathrow. However, just 15 minutes into the 10-hour journey Josie spotted the nutty dessert offering on the menu, and immediately called over an attendant.
The 28-year-old Brit, who is allergic to all types of nuts, said today: “I felt sick to my stomach. There was a chance I could die if that many people around me were eating nuts all at once.
“I told him [the attendant] there was just no way this pecan pie could be served. This was a very scary situation for me. If I was told they were serving actual nuts, and everyone around me is going to be eating nuts, I wouldn’t have got on the flight.”
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The issue has been topical in recent years following the death of Natasha Ednan-Laperouse, 15, on a British Airways flight. She had eaten a baguette – albeit bought at Pret a Manger – which contained sesame seeds, to which the teen was allergic.
But Virgin Atlantic staff had spoken to Josie to assure her flight attendants would accommodate her needs ahead of the flight last month. Josie, who runs a party card games business, was told Virgin is a peanut-free airline only, and so she insisted on speaking to another member of staff on the plane.
“I was very adamant that this was a very, very dangerous situation for me, especially as we were already in the air at this point,” Josie, from London, said. Eventually, the captain was involved and agreed the pie should be removed from the menu and replaced with Oreos and KitKats.
But Josie wants to raise awareness of her experience, and remind large organisations of the dire dangers of allergies. When she boarded the flight, the entrepreneur asked the attendant to make an announcement to let other passengers know someone on board had a nut allergy. She claims the employee only announced someone had a peanut allergy – while Josie is allergic to all nuts.
A “persistent” Josie insisted they do a second announcement, which they did, but shortly afterwards, she was horrified to see the nut dish on the menu.
Josie said: “I understand it might not be easy to eliminate anything that may have been contaminated by or made in the same factory as nuts.
“But to actively include food items that contain nuts on a flight is extremely dangerous and unnecessary. I’m sure most people go hours and if not days without having a single nut on land so why is it so necessary to have nuts mid-air with no access to emergency hospital treatment?
“I’m sure people would be equally as happy with a chocolate brownie or an apple crumble for their dessert! And there may even be children on the flight who don’t even know if they have nut allergies yet ” so what is the point in serving such a common allergen?”
A Virgin Atlantic spokesperson said: “We’d like to apologise to Ms North for any incorrect information she may have received prior to her recent flight with us.
“We would like to reassure her that a full investigation is taking place. The health and safety of our customers is always our top priority and for any special requirements including allergies we ask that customers inform our Accessible Travel Services teams in advance of their flight.
“For the safety of any customers travelling with an allergy we would strongly encourage customers to take all necessary precautions including bringing their own subsistence on board and to prepare for the possibility of inadvertent exposure.”
