Air travel

A passenger demanded answers after she claimed she was told she was not entitled to compensation for a flight delay

TUI has explained a strict 72-hour rule after a customer took to Facebook to complain that she had been turned down for compensation despite facing a lengthy delay. The passenger, named Elaine, said they had been due to travel to Newcastle from Tunisia last week only for the flight to be cancelled.

Posting on TUI UK Official Customer Service – Help & Advice, she said: “Just been informed from Tui that we are not entitled to compensation! TOM869 leaving Tunisia to Newcastle, all day spent at the airport 19th June flight finally cancelled, and overnight accommodation finally organised.

“WE returned to the airport on the 20th to experience a 5 hour delay! Disgusting always highly regarded Tui disgraceful experience and treatment.”

According to another poster they had been due to be on the same flight but there were several issues which led to the delays. Angela said: “I was on this flight, or rather i wasnt haha, but the reason given was the plane needed a deep clean and there was no one in Tunisia to do it, then the plane they were sending for us on Saturday had a fuel leak so they then had to get another plane sent from Gatwick.”

Many other TUI passengers defended the travel firm with many singing its praises. Peter said: “We were delayed coming home on Friday a couple of years ago, we had the claim form by Monday and the compensation in our bank by the end of the week.”

Christine said: “Had a delay outbound a couple of years ago. On arrival we received an email from TUI apologising, and a link to be able to claim compensation. We claimed as instructed and the money was credited to our bank well before the return flight. Can’t get better than that.”

Teresa added: “Why are you blaming Tui? Delays are the last thing airlines want as it costs them lots of money. Usually mechanical or logistical/,operational reasons for delays. We were delayed in LAX for 26 hours 3 years ago. Got a voucher for a coffee and an overnight stay in a hotel but not entitled to anything else.”

And in reply, Dannii from TUI, explained the rules telling her she had not been turned down but had claimed too soon. Dannii said: “I have taken a look and you haven’t been denied, you have put the claim in too early, you need to wait at least 72hours after the flight has landed before a claim can be made.

“So please try again after 72 hours has been since you landed. This was mentioned in the email sent, and will work once you are within the time frame.”

The TUI website also sets out the 72-hour rule which is in place for all flights with TUI. It advised: “Please note, if you’ve been impacted by a flight cancellation, you’ll need to wait 72 hours before you submit your claim. Unfortunately, any claims submitted within 72 hours cannot be processed.”

There are several Jet2 rules to note when planning your trip

Jet2 has clarified its baggage allowances after an enquiry from a holidaymaker. The customer asked for help as they got ready for their summer getaway.

The person contacted the provider over social media on June 23. The traveller had booked their journey through Jet2holidays, and was due to jet off the following week.

They posed a question about their luggage entitlement. The customer wrote: “We have 3 x 22kg baggage allowance. Assume we are good to check in just two bags provided weight doesn’t exceed allowance?”

They went on to ask if they could check in one suitcase weighing 23kg and another at 25kg while remaining within their total allocation. Jet2 replied to set out the options available to the customer.

Combining your baggage allowance

The airline confirmed: “You can pool your luggage into two suitcases as opposed to three, as long as this doesn’t exceed your combined allowance of 66kg, and that no single article of luggage exceeds 32kg. I hope this helps.”

According to Jet2’s official guidance: “Any baggage that exceeds your total weight allowance will be carried subject to availability and at our discretion. You’ll also need to pay an excess baggage fee, which is £12 per kg. Please note that no single item of baggage can weigh more than 32kg.”

You can add extra luggage when you book or through the Manage My Booking facility. Simply enter your booking reference, surname and departure date, then navigate to ‘Add Holiday Essentials’.

Query over 10kg allowance

Jet2 was also recently asked another question about its baggage weight rules after a passenger reported receiving contradictory information. The person had a booking for two adults and a six-month-old infant.

They explained: “Told we get two extra carry ons such as a buggy and travel cot that will be checked into the hold at the gate.”

They said they had two 22kg checked bags and that on a prior Jet2 holiday they had been told they qualified for “an extra 10kg for the baby”. According to Jet2’s official website guidance for bookings with children, passengers receive “an extra 10kg allowance for infants” plus “up to two items per child or infant free of charge”.

The passenger asked whether the additional 10kg could be combined with one of the 22kg cases, creating a 32kg allowance. They described receiving mixed messages on their last Jet2 journey. The customer recalled: “On the way out with you we were told it’s fine to have a 32kg case (22kg + the 10kg).

“On the way back we were told the 10kg should be a separate small checked case. Please can you clarify which it is and what the rules are because on our last holiday with you we were told different things.”

Setting the record straight, Jet2 responded to the passenger: “The additional 10kg is applied to one adult’s baggage, allowing for a total of one bag at 32kg and one bag at 22kg.”

A Wizz Air flight attendant explained why cabin crew greet passengers and revealed that they use ‘secret codes’ when everyone is boarding

A cabin crew instructor has revealed that flight attendants often use a ‘secret code’ when greeting passengers. As most travellers know, it’s common to be greeted by cabin crew when boarding a flight. Whether you’re excited for your holiday or a nervous flyer, it’s reassuring to be met by a friendly face and know there’s help available as you find your seat and get ready for takeoff.

While crew members enjoy welcoming passengers on board as part of their service, there’s another important reason passengers are greeted at the door, and it might surprise some. Gabriel Randone, a Wizz Air Cabin Crew Instructor, told the Mirror that flight attendants are trained to greet passengers as part of their safety measures.

He explained that cabin crew complete a “mental scan of passengers” to ensure that everybody is fit to fly. What’s more, he says cabin crew are taught a secret acronym that they check during the process.

While Gabriel couldn’t reveal all of the details, as the acronym is not shared with passengers, he did explain what cabin crew would be looking for. For instance, cabin crew will check whether anyone appears aggressive or intoxicated. They’ll also keep an eye out for any medical conditions that could prevent someone from flying. “The goal is safety,” Gabriel said.

Any passengers seated near the emergency exit rows will also spot cabin crew hanging around in the area for similar reasons, Gabriel said. The instructor explained that the crew are trained to assess passengers, as some “categories of passengers” can’t be seated next to the emergency exit.

While many passengers might try to book the emergency exit rows, as they are classified as extra-legroom seats, Wizz Air’s website makes it clear that they are not suitable for all passengers.

The airline’s website states: “For safety purposes, regulations prohibit passengers under 16 years old, overweight passengers, individuals with special needs, expectant mothers, and those travelling with infants (under two years old) from occupying Extra Legroom or Front Row seats.”

Passengers seated in these rows must be able to open the exits in case of an emergency, and they receive a briefing that makes this clear. This protocol is so important that if nobody books the seat, the cabin crew will find a volunteer to move there.

“Sometimes, because the flights might not be fully booked, there would be no one close to the emergency exits”, Gabriel explained. “So what we need to do is to select someone who we call an ABP, an able-bodied person, and select them and to move them close to the emergency exits so that they can help out in case of an emergency”.

In the event of an emergency, the passenger would need to detach the safety cover from the door and pull a lever to open it. As Gabriel explained, every second counts in an emergency. “In an emergency, our priority is to get you out as quickly as possible,” he said. “We only have 90 seconds to evacuate a full cabin with 239 passengers.”

You can find out more about Wizz Air’s routes on wizzair.com.

Home Bargains says the product contains ‘everything you need’ when travelling

When it comes to travelling, it can be hard to make sure you have all you need to get you through the trip. With luggage space often limited, it can mean big decisions on what to take and what to leave behind.

Now Home Bargains is selling what it says is “convenient” and contains all the beauty products you need for your break. It is selling the Travel Essentials Filled Bag for £24.99 – that is 75% less than its recommended price of £100.

Listing some of the contents on its website it describes it as: “A complete travel beauty and self-care kit featuring skincare, makeup, haircare, body care, and travel accessories. Includes Glow Hub, W7, Jil Sander, Escada, Aussie, and more, all packed in a stylish reusable travel bag.”

Then, in the product description, it adds: “Take your beauty and self-care routine wherever you go with the Travel Essentials Filled Bag. Packed with a carefully curated selection of skincare, haircare, makeup, and travel accessories, this convenient kit contains everything you need to refresh, hydrate, and pamper yourself while travelling.

“Inside you’ll find Glow Hub skincare favourites, W7 beauty essentials, Jil Sander shower gel, Escada body cream, Aussie travel-size haircare, and practical travel accessories including an eco scalp massaging brush, shower cap, and reusable travel bag. Whether you’re heading on holiday, a weekend getaway, or a business trip, this all-in-one collection helps you stay organised and feel your best on the go.”

Shoppers will not be able to pick up the bag in-store as it is an online-only deal. However the website gives further details of the Star Buy listing the products:

• Glow Hub Calm & Soothe Face Mask Stick 35g
• Glow Hub Calm & Soothe Serum Mist 90ml
• W7 Lip Drink Lip Oil 10ml
• Jil Sander Sun Shower Gel 150ml
• Glow Hub Scar Slayer Skin Mask 100ml
• Whind Dissolving Jelly Cleanser 6ml – Oasis Fresh
• Revolution Hot Shot Kombucha Kiss Primer 25ml
• W7 Sherbet Pop Eyeshadow Palette 18g
• Escada Santorini Sunrise Moisturising Perfumed Body Cream 50ml
• Aussie Miracle Moist Travel Hair Conditioner 100ml
• Aussie Miracle Moist Travel Shampoo 100ml
• Eco Scalp Massaging Brush
• Shower Cup
• Travel Bag

Meanwhile, if this is not to your taste, M&S also has an option. Its Summer Beauty Bag is priced £40 – a saving of 81% compared with buying the same amount.

It is described as “sunshine-ready” and contains some beauty-favourite products from brands including Clinique and Estée Lauder. It lists the contents as:

• Floral Street Wonderland Peony Eau De Parfum – 10ml
• Iconic London Prep Set Glow Original – 120ml (Full Size)
• Leighton Denny I love Juicy Opague Nail Polish – 13.5g (Full Size)
• Hair by Sam McKnight Sundaze Sea Spray – 150ml (Full Size)
• Clinique Dramatically Different Moisturizing Lotion SPF50 – 50ml (Full Size)
• Estée Lauder Perfectly Clean Multi-Action Foam Cleanser / Purifying Mask – 150ml (Full Size)
• Colour WOW Dreaming Mask – 50ml
• Colour WOW Shampoo – 75ml
• This Works Perfect Body Vit C Glow – 100ml
• Ultrasun Photo Age Control Fluid SPF 50 – 20ml
• SkinKind Mini Repairing SOS Balm – 25ml
• Storage Bag

The M&S saving is based on worth value calculated using price per ml/gram of standard-size product.

The discount chain claims this bag is ‘approved by over 30 airlines’ around the world

A ‘compact’ yet ‘stylish’ travel bag is available at Home Bargains, which the store says could help take the stress and worry of overpacking out of holidaymakers‘ minds this summer. It has been approved to comply with the luggage dimension rules of up to 30 airlines worldwide.

People can pick up the Bordlite Under Seat Cabin Bag in an online sale, down from £14.99 to £5.99 (a 60% saving). Shoppers can choose between black and navy for the same price at Home Bargains.

Describing the travel bag online, the store said: “The Bordlite Under Seat Cabin Bag is a lightweight and compact travel essential, approved by over 30 airlines. With three external pockets and a long shoulder strap, it keeps your journey organised and hassle-free.”

According to the Home Bargains website, the bag measures in at “approximately” 40 x 30 x 20cm. Using the provided dimensions, shoppers can confidently pack and use this underseat bag on a variety of airlines.

Home Bargains claims that “over 30” will approve this for travel, including Ryanair, Wizz Air, EasyJet, Jet2 and British Airways. Because the bag fits in with some of the strictest size guides, it automatically works for airlines that offer slightly larger allowances.

Below is a full list of the 30 airlines which accept this size (or bigger) when booking. In most cases, airlines include a free personal or underseat item within the ticket price – but always double-check with the airline itself before getting caught out with an extra airport fee.

For more Home Bargains deals, click here. Some are online-only, meaning shoppers who shop only at their local store could miss out on certain major deals.

What airlines accept this size bag?

UK & Europe:

1. Ryanair (Up to 40 x 25 x 20cm)
2. Wizz Air (40 x 30 x 20cm exactly)
3. FlyOne (40 x 30 x 20cm exactly)
4. easyJet (Up to 45 x 36 x 20cm)
5. Jet2 (Up to 45 x 36 x 20cm)
6. British Airways (Allows a large cabin bag up to 56 x 45 x 25cm for free)
7. Lufthansa (Up to 40 x 30 x 10cm for personal item, but easily fits their free overhead limit of 55 x 40 x 23cm)
8. Air France / KLM (Up to 40 x 30 x 15cm for personal item, but easily fits their free overhead limit of 55 x 35 x 25cm)
9. Norwegian Air (Up to 38 x 30 x 20cm)
10. Iberia (Up to 40 x 30 x 15cm for personal item / 56 x 45 x 25cm for overhead)
11. TAP Air Portugal (Up to 40 x 30 x 15cm for personal item / 55 x 40 x 20cm for overhead)
12. Aegean Airlines (Up to 40 x 30 x 25cm)
13. Vueling (Up to 40 x 30 x 20cm)
14. Eurowings (Up to 40 x 30 x 25cm)
15. Pegasus Airlines (Up to 40 x 30 x 15cm for personal item / 55 x 40 x 20cm for overhead)
16. SAS (Scandinavian Airlines) (Up to 40 x 30 x 15cm for personal item / 55 x 40 x 23cm for overhead)
17. Swiss International Air Lines (Up to 40 x 30 x 10cm for personal item / 55 x 40 x 23cm for overhead)

Middle East and Asia

1. Emirates (Allows an overhead bag up to 55 x 38 x 20cm for free on all tickets).
2. Qatar Airways (Allows a cabin bag up to 50 x 37 x 25cm for free).
3. Etihad Airways (Allows a cabin bag up to 56 x 36 x 23cm for free).
4. Singapore Airlines (Allows a personal item up to 40 x 30 x 10cm or a main cabin bag up to 55 x 40 x 20cm)
5. Turkish Airlines (Allows a personal item up to 40 x 30 x 15cm or a main cabin bag up to 55 x 40 x 23cm)

American and Transatlantic

1. Delta Air Lines (no specific personal item dimensions, must fit under the seat)
2. United Airlines (Up to 43 x 25 x 22cm)
3. American Airlines (Up to 45 x 35 x 20cm)
4. Air Canada (Up to 43 x 33 x 16cm for personal item / 55 x 40 x 23cm for overhead)
5. JetBlue (Up to 43 x 33 x 20cm)
6. Spirit Airlines (Up to 45 x 35 x 20cm)
7. Frontier Airlines (Up to 45 x 35 x 20cm)
8. WestJet (Up to 41 x 33 x 15cm for personal item / 53 x 38 x 23cm for overhead)

Shoppers can improve their travel days with the £20 B&M product that’s ‘brilliant’ for holidays

B&M is selling a ‘noise-cancelling’ travel product that could be ideal for noisy trains, planes, and buses. Popular for selling budget-friendly essentials, the bargain store could have a new crowd-pleaser for holidaymakers.

The retailer is selling £20 Bluetooth headphones that help shoppers “tune in and block the world out.” Showcasing the Goodmans Noise-Cancelling Metallic Bluetooth Headphones online, B&M told shoppers the headphones are a “brilliant companion for commutes, travel, or working from home.” In recent years, many travellers have started using noise-cancelling headphones to relax and block out background noise.

Prices often range from around £20 to £400 across different brands. However, you don’t have to pay hundreds. Shoppers might be just as happy with the £20 B&M option, which offers 30 hours of playtime when using Active Noise Cancelling and up to 18dB noise reduction, according to B&M. The headphones are available in four colours: blue, pink, black, and silver. The tech also has a two-year manufacturer’s warranty.

B&M’s full product description states: “Tune in and block the world out with the Goodmans Noise Cancelling Metallic Headphones. Bluetooth connectivity and Active Noise Cancelling (ANC) technology make these a brilliant companion for commutes, travel, or working from home.

“ANC reduces unwanted background noise by up to 18dB, so you can focus on your music, calls, or podcasts without interruptions. With 30 hours of playtime with ANC active, you won’t be reaching for a charger anytime soon.

“The metallic-coated earcups give a sleek, stylish finish, while the extra soft cushions and premium padding keep things comfortable over long listening sessions. Earcup controls put volume, ANC mode, track navigation, and power on/off right at your fingertips.”

For shoppers looking for more headphones, B&M also sells SONY Wireless Bluetooth Headphones, on sale for £30. The product description said: “Enjoy immersive and high-quality listening experiences with the WH-CH520 SONY Wireless Bluetooth Headphones.

“Featuring an adjustable headband, soft ear pads, and a lightweight design, the SONY Wireless Bluetooth Headphones can be connected to two devices simultaneously with Multipoint Connection plus Fast Pair and Swift Pair. You can even personalise your sound settings and EQ settings for a personalised listening experience with the Sony Headphones Connect app!”

The description continued: “With up to 50 hours of battery life, you can listen to all your favourite music without worrying about running out of charge, and if your battery is running low, a three-minute quick charge can give you 1.5 hours of listening time.

“The WH-CH520 also has easy button operations, and can even be controlled with your voice, and since connection is easy with Swift Pair and Fast pair, these Sony Headphones are ideal for everyday use.”

Earlier on Monday evening, he Met Office announced a thunderstorm warning for several regions across the UK on Monday night, spanning from 5pm to 9pm.

While the weather alert has since expired, communities across south West England are still reeling in the wake of wild storms and flash flooding.

Who did the warning cover? The weather alert applied to parts of East of England, London and South East England, South West England.

What was the full alert? A Yellow weather warning is in effect, continuing until Monday 9pm. The forecast indicates frequent lightning strikes and heavy rain in the impacted regions.

A Met Office forecaster said, in a statement issued alongside the urgent weather alert earlier this evening (June 22): “An area of thunderstorms moving east across the area will bring a spell of frequent lightning, gusty winds, torrential rain, and a few places, hail.

The storms will be moving quickly reducing the potential for widespread large amounts of rain, but there is a few places could see 20-25 mm of rainfall in a short period in the most active storms, which could bring some brief flooding.

“The majority of impacts are likely to come from other hazards however, such as lightning striking buildings and causing power cuts, difficult driving conditions in heavy rain, and some localised damage to vulnerable structures by strong wind gusts or hail.”

One particular route was also named the least punctual with the airline, as Birmingham to the Greek party hotspot of Zante had an average delay of 46 minutes

A popular airline amongst British holidaymakers has been ranked among the worst for punctuality — and it isn’t easyJet, Ryanair, BA or Jet2. Budget carriers easyJet and Ryanair occasionally face criticism from passengers for a whole host of reasons, yet timekeeping doesn’t appear to be one of their shortcomings.

An airline that also offers package holidays widely favoured by Brits has apparently earned a reputation for poor punctuality.

TUI Airways has landed fifth on a list of the five worst airlines for UK flight delays, with Civil Aviation Authority (CAA) data revealing an average delay of 20 minutes and 24 seconds last year.

One particular route was singled out as the least punctual of all — Birmingham to the Greek party island of Zante — with an average hold-up of 46 minutes. Operating out of more than 20 UK airports, the carrier is owned by TUI Group.

Aage Dunhaupt, from TUI Group, told the Mail that “minimising delays remains a top priority”, noting that TUI Airways runs flights “wherever possible, even if they are delayed, rather than cancelling them”.

He said: “If we were to follow broader industry practices of cancelling flights more readily, our punctuality ranking would improve significantly. However, this would come at the expense of our customers.”

Air India was ranked the worst performer for the second year running, with average delays exceeding 36 minutes, while Scandinavian Airlines topped the table as the most punctual, averaging a mere eight minutes.

Taking second spot for the poorest performance was Blue Islands, which ceased trading at the end of last year, followed by TAP Air Portugal and Saudia.

On a more positive note, average delays have fallen from 18 minutes, 18 seconds in 2024 to 14 minutes, 48 seconds.

A spokesperson for trade body Airlines UK told ITV: “The vast majority of UK airline flights depart on time and CAA data shows customer satisfaction levels are at an all-time high.

“Most delays are the result of issues that are entirely outside airline control, such as adverse weather, forced reductions in the number of planes that are able to land and take off each hour, and industrial action.”

They added: “When these delays do occur, airlines work hard to support customers and get them where they need to be as quickly as possible.”

This follows a flight attendant revealing her top five “basic” habits she “absolutely loves” to see passengers doing. Taking to TikTok, she started by saying: “When you take your headphones out as I walk up to your row.

“Instant respect. You see me. I see you. We’re already besties.”

Her other habits were paying attention during announcements, offering a smile and a sincere thank you, keeping shoes on, and not treating the plane like your living room.

She added: “It’s really that simple. Kindness + awareness + basic hygiene = elite passenger status.”

The Foreign Office has issued travel advice warning UK holidaymakers

British holidaymakers are being warned that they risk being slapped with a 500 euro fine when visiting one of the most sought-after destinations in Europe.

Millions of Brits are set to head overseas during the summer months, desperate for some sun, a change of scenery, as well as a well-deserved rest. The Foreign Commonwealth and Development Office (FCDO), the Government’s foreign affairs department, plays a key role in keeping UK citizens informed when travelling abroad – offering travel guidance covering more than 220 countries and territories across the globe.

In its travel advice for Italy, the FCDO cautions that “some Italian towns and cities have specific laws, and you could be fined for breaking them”. This, the FCDO noted, can include activities such as eating and drinking near major churches, historic monuments and public buildings.

It is also against the law to enter or bathe in public fountains across numerous towns and cities, including Florence and Rome, or to swim in the canals of Venice. The island of Capri is enormously popular with tourists and can be accessed by ferry from both Naples and Sorrento.

The stunning island nestled off Italy’s Amalfi Coast is celebrated for its Mediterranean charm and rich ancient heritage. However, visitors are being made aware that bringing any disposable plastic items onto the island – such as bags, cutlery, plates, cups, food packaging, trays and straws – is strictly prohibited.

Should you be caught doing so, you could face a penalty of up to 500 euros. Additional FCDO guidance regarding Italy adds: “Illegal traders operate on the streets of all major Italian cities. It is illegal to buy items from unlicensed street traders. If you do, you could be stopped by the local police and fined.

“It’s illegal to remove sand, shells or pebbles from coastal areas in Italy. You could face a large fine for doing so. It’s also illegal to collect various species of flowers, plants and herbs from mountain and wooded areas. For more information, check with the regional authorities of the area you’re visiting.”

People heading to Europe for the summer are being warned to account for additional waits

As the summer holidays near, many people will be excitedly looking forward to their big summer getaway in Europe. However, anyone heading for Spain, France, Greece and other Schengen areas have been issued a major warning from Heathrow Airport.

Taking to X, the airport’s official account warned travellers to “be aware” of the additional wait times they might face at European airports this summer due to the rollout of the Entry/Exit System, or EES. The system’s implementation has already caused a bit of travel chaos this year with some passengers missing their flights because they were stuck in line.

The EES is meant to replace the old manual system of stamping passports when non-EU citizens enter or leave Schengen countries. The new systems logs this travel digitally using biometric details like your fingerprints.

In the long run, EES is meant to make passport control at airports smoother but currently, it is causing massive queues and wait times to travellers’ journeys. This is because it needs to register travellers with their biometric details.

The process is free and travellers don’t need to do anything different before getting to the airport. However, travellers may need to account for the delay in getting to their boarding gate or they could risk missing their flight if the queue is too long.

Official guidance on the Gov.uk website explains: “On your first visit to the Schengen area, you may be asked to create a digital record at the port or airport on arrival. You may be asked to submit your fingerprints and have your photo taken at dedicated booths.

“You don’t need to provide any information before travelling to a Schengen area country. The checks may take slightly longer than previously, so be prepared to wait during busy times.”

Countries in the Schengen area include:

• Austria
• Belgium
• Bulgaria
• Croatia
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Slovakia
• Slovenia
• Spain
• Sweden
• Switzerland

You might also be asked to provide either your fingerprint or photo when you exit a Schengen area. Your digital EES record is valid for 3 years.

Some people are exempt from EES and won’t need to register. Instead they need to present their exempting documents to a border guard when they arrive at the border.

People exempt from EES include:

• Nationals of the European countries using the EES, as well as Cyprus and Ireland
• Non-EU nationals who hold a residence card and are immediately related to an EU national
• Non-EU nationals who hold a residence card or a residence permit and are immediately related to a non-EU national who can travel throughout Europe like an EU citizen
• Non-EU nationals travelling to Europe as part of an intra-corporate transfer or for the purposes of research, studies, training, voluntary service, pupil exchange schemes or educational projects and au-pairing
• Holders of residence permits and long-stay visas
• Nationals of Andorra, Monaco and San Marino and holders of a passport issued by the Vatican City State or the Holy See
• People holding a valid local border traffic permit
• Crew members of passenger and goods trains on international connecting journeys.
• People holding a valid Facilitated Rail Transit Document or valid Facilitated Transit Document, provided they travel by train and do not disembark anywhere within the territory of an EU Member State

A customer claimed they had been told different things by Jet2 staff

Jet2 has stepped in to clear up confusion over its baggage policy. The update came after a query from a passenger with a group booking.

The traveller sought clarification as their reservation included two adults and a six-month-old infant. They explained: “Told we get two extra carry ons such as a buggy and travel cot that will be checked into the hold at the gate.” They mentioned they had two 22kg suitcases and recalled being informed on a previous Jet2 holiday that they were entitled to “an extra 10kg for the baby”.

According to guidance on the Jet2 website for bookings with children, passengers receive “an extra 10kg allowance for infants” and can also take “up to two items per child or infant free of charge”.

Differing messages

The customer’s query was whether the additional 10kg could be combined with one of the 22kg cases, creating a 32kg allowance. They said they had received contradictory information on this issue on their last trip with Jet2.

The passenger said: “On the way out with you we were told it’s fine to have a 32kg case (22kg + the 10kg). On the way back we were told the 10kg should be a separate small checked case.

“Please can you clarify which it is and what the rules are because on our last holiday with you we were told different things.” Jet2 responded to settle the matter: “The additional 10kg is applied to one adult’s baggage, allowing for a total of one bag at 32kg and one bag at 22kg.”

Extra items free of charge

When it comes to the two additional items you’re permitted to bring without charge, these may include:

• A collapsible pushchair, pram or buggy
• A car seat or booster seat
• A baby carrier
• A travel cot.

Each item must not exceed 32kg in weight. Should you bring any further items or anything beyond this weight limit, the standard excess baggage charges will apply.

The wheels can come off too

A holiday expert has posted a video testing a £25 suitcase from Primark against Ryanair cabin size rules – which have just been updated.

Not only is the suitcase a great price, but its wheels can be removed to help it meet the requirements. Ryanair is one of the most popular airlines in the UK, offering cheap flights to a number of destinations. Its bag rules state: “All fares include one small personal bag (40 x 30 x 20 cm) that must fit under the seat.”

Talking about the free bag, it adds that the small personal bag “such as a handbag or laptop bag” must adhere to its measurements and “fit under the seat in front of you. If you need additional baggage allowance, there are various options available to you.”

It adds: “Additional options include Priority boarding with a second 10kg cabin bag, checked bags of 10kg, 20kg (up to 3), or 23kg (1 allowed). Infants have no cabin allowance but may bring a 5kg baby bag and two baby equipment items free.”

Focusing on the small personal bag size, and creating five TikTok videos on the bag alone, Chelsea Dickenson, who has appeared on shows like This Morning to share her tips, said she loves the suitcase and is “genuinely impressed with the quality for something that’s fairly affordable.”

Trying to fit the case into the bag size checker, she showed that it didn’t fit. That was until she took off the wheels.

It also remained below the red line, suggesting it met the airline’s standards, and thankfully, she got through security with no issues. Not only does it meet pre-boarding size requirements, but she also demonstrates that it fits neatly under the seat, describing it as “super slim.”

And if you’re wondering where you pop the wheels, she reveals: “It comes with a cloth bag that you can pop the wheels into. These are best put in your pocket – so remember to wear something with pockets big enough! Otherwise, you could pop it back in the suitcase.”

But be careful. In one of her videos on the £25 bag, she says she ended up losing a wheel and advises others to ensure the wheels click securely back into place when reattaching them.

What happens at the boarding gate if my cabin bags are bigger than my allowance?

Ryanair state: “You must adhere strictly to the baggage allowance on your booking. If your small bag or 10kg cabin bag does not fit in the baggage sizers, it will be refused at the boarding gate, or where available, placed in the hold of the aircraft for a fee at the level set out in our Regulations.

“You will be required to leave your bags at the aircraft steps, in the gate bag trolley, or as directed by Ryanair agents, for stowage in the hold.”

READ MORE: Ryanair cabin bag rules to change and it’s good news for passengers

According to the Skyscanner comparison site holidaymakers can jet off on a summer break for less than £80 – and they shared the cheapest day to travel

Millions of people across the UK have already booked their summer holidays, but there are still plenty of options for those yet to make plans. While travel can be costly, a trip abroad can cost less than £80 for the flights.

According to Skyscanner, UK travellers could find return flights for under £80 next month. Skyscanner is a travel comparison website that lets users search and compare flights from hundreds of airlines and travel providers. It also offers tools such as price alerts, flexible date searches, and its “Everywhere” feature, which helps travellers find the cheapest destinations.

The company says Dublin, Milan and Prague are among the cheapest places to visit in June. And for those holding out for a summer getaway in July and wanting a little extra time to save, these are the 10 destinations worth considering for a last-minute holiday.

Top 10 cheapest destinations in July 2026

1. Dublin, Ireland: Average return is £76 and the cheapest day to fly out is Tuesday
2. Milan, Italy: Average return is £103 and the cheapest day to fly out is Tuesday
3. Palma, Spain: Average return is £111 and the cheapest day to fly out is Tuesday
4. Ibiza, Spain: Average return is £137 and the cheapest day to fly out is Tuesday
5. Rome, Italy: Average return is £137 and the cheapest day to fly out is Tuesday
6. Alicante, Spain: Average return is £150 and the cheapest day to fly out is Tuesday
7. Budapest, Hungary: Average return is £162 and the cheapest day to fly out is Sunday
8. Faro, Portugal: Average return is £171 and the cheapest day to fly out is Monday
9. Marrakech, Morocco: Average return is £177 and the cheapest day to fly out is Tuesday
10. Valletta, Malta: Average return is £183 and the cheapest day to fly out is Tuesday

The comparison experts say the prices are based on the median cost of economy return flights booked through Skyscanner for travel in 2025 on the selected route and month, including taxes and fees.

Don’t make this holiday mistake

Brits heading abroad this summer are being advised to make one quick check before they travel, as the peak holiday season gets underway. Experts at Compare the Market recommend taking out travel insurance and cover for electronic devices. However, travellers are warned not to assume every policy offers the same level of protection.

Experts say many people assume their travel insurance automatically covers phones, tablets and other gadgets. But policies vary, so it’s worth checking the small print before you travel to avoid unexpected costs.

It notes: “Not all travel insurance policies include gadget cover. And travel insurance payouts for valuables are often low – as little as £200 for one item or £500 in total.”

Brits who find themselves stranded in Europe due to a cancelled flights could soon have new rights to claim back travel replacement costs, amid a shake-up of the EU’s air travel rules

Cancelled flights could soon come with a more costly penalty for airlines, as a landmark air passenger rights agreement was reached between the EU Council and the European Parliament in good news for holidaymakers.

The ruling means that Brits who find themselves stranded in Europe due to their flight being cancelled could soon claim back replacement travel costs worth up to four times the price of their original ticket. It comes amid a raft of changes around airline charges for cabin bags and family seating, which could see Brits getting a fairer deal when they visit destinations such as Spain, Greece, Italy, Portugal, or France.

The law states that, after a flight cancellation, “if an airline fails to offer rerouting within three hours, passengers may organise their own rerouting and claim reimbursement of up to 400% of the original ticket price.” According to AirAdvisor, which specialise in claims for disrupted flights and mishandled baggage, this means passengers will no longer need to wait around for the airline to sort out a journey home for them.

AirAdvisor also said in a statement that this rerouting reimbursement will be separate from the standard compensation that some passengers are entitled to for cancelled flights. It explained: “The Council statement confirms that even when a passenger is rerouted, “airlines remain responsible for compensation for delays at arrival.”

This means passengers could potentially reclaim the cost of replacement flights, as well as claiming for standard cancellation compensation, which can be up to £350 per passenger for a UK to Spain flight, and higher for long-haul journeys.

“However, the standard compensation would still depend on the usual qualifying conditions, including whether the disruption was within the airline’s control. If extraordinary circumstances apply, airlines may not be required to pay financial compensation,” the statement continued.

EU rights aren’t based on nationality, but rather the route and the airline operating the flight. So even post-Brexit, Brits are protected on journeys departing from an EU airport to the UK, or any flights from the UK to the EU that are operated by an EU airline. For example, Brits taking a Ryanair flight from Malaga to the EU would be covered by the legislation.

However, flights from the UK to the EU on non-EU airlines wouldn’t be covered. So, the outbound leg of a London to Madrid flight on a carrier such as British Airways would not follow these rules because it is arriving in the EU from a non-EU country on a non-EU airline.

The UK has its own UK261 framework, which includes the Right to Care for journeys delayed over two hours, but it’s not known whether this legislation will be updated in light of the changes in the EU.

Anton Radchenko, aviation lawyer and CEO of AirAdvisor, said: “For the passengers who are genuinely in trouble, the ones standing at a desk in a European airport being told the next available flight is days away, this is the change that actually matters. A reimbursement cap of up to four times the original ticket price could make a real difference to families who suddenly have to buy last-minute flights home, and it is a part of the reform I would want every British holidaymaker to know about.”

He added: “The importance of this rule is that it gives people a clearer point at which they can act. The harder part, as with every passenger right, will be making sure travellers know it exists before they are stuck at the airport, rather than finding out months later.

“My practical advice to any traveller is straightforward. If your covered flight is cancelled, give the airline its three-hour window to offer a suitable reroute, and then keep everything: your original booking, the cancellation notice, proof of what the airline offered or failed to offer, and every receipt for the travel you arrange yourself.

“In my experience, the passengers who successfully recover what they are owed are almost always the ones who documented the situation as it happened, not the ones who tried to piece it back together weeks later. A right is only ever as useful as the evidence you keep to support it.”

Have a story you want to share? Email us at webtravel@reachplc.com

Travellers are being urged not to get caught out and ways to avoid fees

Millions of people across the UK fly with well-known airlines, such as Jet2, easyJet, Ryanair and TUI, and with the peak summer travel season mere weeks away, travellers are being issued handy luggage guidance. With Brits continuing to prioritise travel in 2026, particularly short-haul trips, city breaks and budget airline holidays, the way people pack is evolving.

More travellers are opting for hand luggage only to save time and avoid extra fees. Yet many are still being caught out by oversized cabin bags or overweight suitcases, facing charges of up to £60 at the gate or £65 for exceeding hold luggage limits, which can add up to £125.

As a result, travellers are increasingly looking for smarter, more organised ways to maximise space while staying within airline restrictions. In response to this shift, Nick Gaskin, Sales and Marketing Director at IT Luggage has shared practical advice to help travellers pack more efficiently, whether they’re travelling light with cabin bags or checking in a full suitcase.

Nick Gaskin said: “Packing well isn’t about fitting more in; it’s about travelling smarter. With more people choosing flexible, shorter trips and hand-luggage-only options, organisation and preparation can make a huge difference to the overall travel experience. A few simple habits can save time, reduce stress and help travellers feel more in control from departure to arrival.”

As hand-luggage-only travel becomes increasingly common, making every inch of space count is key. Nick recommends creating a micro essentials kit.

He explains: “Treat your cabin bag as a safety net. Include essentials like underwear, key toiletries – remembering liquid limits – medication and a charger. That way, you’re covered for delays or lost luggage without relying on airport shops.”

He added: “Pack one complete spare outfit”. Rather than throwing in random extras, pack a full outfit using crease-resistant fabrics. This ensures you stay comfortable and presentable if plans change or bags are delayed.

The specialist also suggests carrying a boarding pass backup. “Technology fails more often than people expect”, Nick explains. “Keeping a screenshot or printed boarding pass avoids stress if airport Wi-Fi or apps stop working at a critical moment.”

Keep in-flight items within reach, Nick says. Store items like headphones, snacks and lip balm in a small pouch that fits under the seat, so you don’t need to access the overhead locker mid-flight.

For longer trips or checked bags, organisation is key to avoiding overpacking and keeping belongings in good condition, Nick says. “Pack by outfit, not by item. Grouping complete outfits together — including accessories — makes getting ready easier and prevents packing combinations that don’t work,” he added.

Weigh as you go with packing cubes. “Packing cubes aren’t just for organisation — they’re great for managing weight,” says Nick. “Weigh each cube as you pack it. It’s much easier to adjust before everything goes in the suitcase than deal with excess baggage at the airport.”

Nick also recommends positioning shoes strategically. Place shoes heel-to-toe around the edges of your suitcase and fill them with socks or smaller items to maximise space and help them keep their shape, he said.

Separate clean and worn clothes. A lightweight laundry bag keeps worn clothes contained, helping maintain freshness and making unpacking simpler when you return home, Nick adds.

Combine rolling and folding. He said: “Rolling softer items like T-shirts saves space, while structured garments such as jackets should be folded to reduce creasing. A mixed approach delivers the best results.”

Photograph your packed suitcase. “Taking a quick photo before you travel is a simple but effective step,” Nick adds. “It can support insurance claims if luggage is lost and acts as a reminder of what you’ve packed.”