Air India

Airline popular with Brits branded ‘among worst for punctuality’ – not easyJet or Ryanair

One particular route was also named the least punctual with the airline, as Birmingham to the Greek party hotspot of Zante had an average delay of 46 minutes

A popular airline amongst British holidaymakers has been ranked among the worst for punctuality — and it isn’t easyJet, Ryanair, BA or Jet2. Budget carriers easyJet and Ryanair occasionally face criticism from passengers for a whole host of reasons, yet timekeeping doesn’t appear to be one of their shortcomings.

An airline that also offers package holidays widely favoured by Brits has apparently earned a reputation for poor punctuality.

TUI Airways has landed fifth on a list of the five worst airlines for UK flight delays, with Civil Aviation Authority (CAA) data revealing an average delay of 20 minutes and 24 seconds last year.

One particular route was singled out as the least punctual of all — Birmingham to the Greek party island of Zante — with an average hold-up of 46 minutes. Operating out of more than 20 UK airports, the carrier is owned by TUI Group.

Aage Dunhaupt, from TUI Group, told the Mail that “minimising delays remains a top priority”, noting that TUI Airways runs flights “wherever possible, even if they are delayed, rather than cancelling them”.

He said: “If we were to follow broader industry practices of cancelling flights more readily, our punctuality ranking would improve significantly. However, this would come at the expense of our customers.”

Air India was ranked the worst performer for the second year running, with average delays exceeding 36 minutes, while Scandinavian Airlines topped the table as the most punctual, averaging a mere eight minutes.

Taking second spot for the poorest performance was Blue Islands, which ceased trading at the end of last year, followed by TAP Air Portugal and Saudia.

On a more positive note, average delays have fallen from 18 minutes, 18 seconds in 2024 to 14 minutes, 48 seconds.

A spokesperson for trade body Airlines UK told ITV: “The vast majority of UK airline flights depart on time and CAA data shows customer satisfaction levels are at an all-time high.

“Most delays are the result of issues that are entirely outside airline control, such as adverse weather, forced reductions in the number of planes that are able to land and take off each hour, and industrial action.”

They added: “When these delays do occur, airlines work hard to support customers and get them where they need to be as quickly as possible.”

This follows a flight attendant revealing her top five “basic” habits she “absolutely loves” to see passengers doing. Taking to TikTok, she started by saying: “When you take your headphones out as I walk up to your row.

“Instant respect. You see me. I see you. We’re already besties.”

Her other habits were paying attention during announcements, offering a smile and a sincere thank you, keeping shoes on, and not treating the plane like your living room.

She added: “It’s really that simple. Kindness + awareness + basic hygiene = elite passenger status.”

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Major airlines reschedule 2,949 flights and cancel 366 as airports face chaos

Airports in Japan, China, India, the UAE, Singapore and Thailand have all been impacted, with major airlines cancelling 366 flights and delaying a further 2,949 services.

Hundreds of flights have been axed this weekend as severe weather, airspace chaos and growing operational strain cause widespread disruption.

Airports across Japan, China, India, the UAE, Singapore and Thailand have all been hit, with airlines scrapping 366 flights and delaying a further 2,949 services, according to aviation tracking data reported by Travel and Tour World.

Major carriers affected include China Eastern Airlines, IndiGo, AirAsia and Etihad Airways, with the disruption centred on major transit hubs such as Tokyo Haneda Airport, Shenzhen Bao’an International Airport, Kempegowda International Airport, Singapore Changi Airport and Zayed International Airport.

Industry experts say the chaos is being fuelled by a mix of heavy storms battering parts of Asia, congestion at key airports and the ongoing impact of Middle East airspace restrictions, which have forced airlines to reroute planes and shoulder significantly higher fuel bills.

The broader aviation sector is also grappling with the fallout from geopolitical tensions linked to the conflict involving Iran, which has resulted in airspace closures and extended flight times on major Europe-Asia routes.

It has been reported this week that a number of carriers have already started cutting back international schedules due to spiralling operating costs. Air India has confirmed temporary reductions to several long-haul services between June and August, attributing the move to fuel pressures and operational challenges stemming from diversions around restricted airspace.

Despite the turbulence affecting much of the region, Singapore Airlines has revealed plans to boost capacity on certain routes as passengers increasingly opt for direct Asia-Europe flights that bypass Middle Eastern stopovers.

Australian government travel guidance has also cautioned travellers to anticipate continued disruption related to the conflict, including cancellations, delays and fuel supply problems impacting global aviation networks.

Passengers flying through major Asian hubs this week have been advised to verify flight status updates before departing for the airport, with airlines cautioning that additional schedule alterations remain likely should weather patterns and geopolitical disruption persist.

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