Agency

Immigration officials grilled over U.S. citizen deaths during oversight hearing

The leaders of the agencies enforcing President Trump’s immigration crackdown faced tough questioning on Capitol Hill on Tuesday, with one Democratic lawmaker asking the head of ICE if he would apologize to the families of two U.S. citizens killed by federal agents and called domestic terrorists by Homeland Security Secretary Kristi Noem.

Todd Lyons, acting head of Immigration and Customs Enforcement, declined to apologize to the families of Renee Good and Alex Pretti during the hearing but said he welcomed the opportunity to speak to Good’s family in private.

“I’m not going to speak to any ongoing investigation,” Lyons said.

For the first time since the federal operation in Minneapolis led to the deaths of Good and Pretti, the heads of three immigration agencies testified before the House Homeland Security Committee.

Along with Lyons, the other witnesses were Joseph Edlow, director of U.S. Citizenship and Immigration Services, and Rodney Scott, commissioner of Customs and Border Protection. Their agencies fall under the Department of Homeland Security.

Democrats and some Republicans have called for increased oversight of the Trump administration’s immigration operations since the shootings last month of Good and Pretti, both 37, by federal agents.

In the aftermath of the shootings, the administration replaced Gregory Bovino, a Border Patrol official who led the charge in Minneapolis, with border policy advisor Tom Homan, a former ICE official. Officials also withdrew some agents and began requiring those in Minneapolis to wear body cameras.

“We must take the temperature down and look at the record of enforcement actions through rational eyes,” said the committee’s chair, Rep. Andrew Garbarino (R-N.Y.).

Garbarino asked for commitment from the ICE and CBP leaders to give the committee the full reports and findings of the investigations into the shootings of Good and Pretti once those conclude. Scott and Lyons agreed.

Scott, the CBP commissioner, told the committee members that officers face an unprecedented increase in attacks by people who interfere with law enforcement action. He said these actions are “coordinated and well-funded.”

“This is not peaceful protest,” he said.

Lyons, the ICE leader, told lawmakers that his agency has removed more than 475,000 people from the U.S. and conducted nearly 379,000 arrests since President Trump returned to the White House. He said the agency has hired more than 12,000 officers and agents.

He condemned so-called sanctuary jurisdictions, which limit the collaboration between local law enforcement and ICE, as well as the rhetoric from public officials against ICE.

Lyons testified that 3,000 out of 13,000 ICE agents wear body cameras. Scott estimated that about 10,000 of 20,000 Border Patrol agents wear cameras, adding that “we’re building that program out.”

The agency heads faced intense questioning from Democrats on the committee, including those from California.

Rep. Eric Swalwell (D-Dublin) asked Lyons about his comment last year that the deportation process should work “like Amazon Prime, but with human beings.”

Lyons said the comment had been taken out of context.

“I did say that we need to be more efficient when it comes to removing individuals from the United States, because ICE doesn’t detain people punitively — we detain to remove,” he said. “I don’t want to see people in custody.”

“Well, speaking of human beings, how many times has Amazon Prime shot a nurse 10 times in the back?” Swalwell responded.

Swalwell asked how many agents have been fired for their conduct under Lyons’ leadership. Lyons said he would get that data.

“Can you tell us if, at least — God, I hope at least one person has been fired for their conduct since these operations have begun,” Swalwell said.

Lyons said he wouldn’t talk about personnel.

Swalwell was the one who asked Lyons if he would apologize to the families of Good and Pretti. He also asked if Lyons would resign from ICE. Lyons declined.

Rep. Lou Correa (D-Santa Ana) questioned Lyons about whether carrying a U.S. passport is enough for people to avoid being detained or deported. An October report by ProPublica identified more than 170 instances of U.S. citizens who were detained at raids or protests.

Lyons said U.S. citizens shouldn’t feel the need to carry their passports.

“No American citizen will be arrested for being an American citizen,” Lyons said.

Correa said a number of U.S. citizens in his district, which is majority Latino, have been detained, some for several days.

Lyons said he wasn’t aware of any cases of detained American citizens.

“Are you surveilling U.S. citizens today?” Correa asked.

Lyons said there is no database for protesters.

“I can assure you there is no database that’s tracking down citizens,” he said.

This is a developing story and will be updated.

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Trump administration approves weed killer dicamba for two common genetically modified crops

The Environmental Protection Agency on Friday reapproved the weed killer dicamba for use on genetically modified soybeans and cotton, a pesticide that has raised widespread concern over its tendency to drift and destroy nearby crops.

The agency said dicamba was critical for farmers who would otherwise have their crops threatened by fast growing weeds. To ensure the pesticide is used safely, the agency said it imposed strong protections and limits on its use.

Dicamba is a common weed killer that can be sprayed on top of genetically engineered crops. It kills the weeds but doesn’t hurt the crops. It has been in use for decades, but it has become more widespread on farms in recent years.

Advocates sharply criticized the agency, saying they are moving forward after courts blocked similar efforts in 2020 and 2024. Allowing its use on these two common crops will drastically expand how much is applied and increase harm, advocates say.

Kelly Ryerson, an activist with the Make American Healthy Again movement that has forged a fragile political allegiance with the Trump administration, said she was disheartened by the decision.

“A top priority of mine was to have the use of Dicamba for over-the-top applications permanently discontinued because” of their harm, she said. “New restrictions on use are not sufficient, and will perpetuate the chemical treadmill where many farmers are trapped.”

The EPA said growers want the weed killer and they need to be supported — and that it isn’t a MAHA versus EPA issue.

The agency said concerns about dicamba drifting to places where it was not intended are real and must be managed. It set limits on how much can be applied per acre, how much can be applied on hot days and established buffer zones to prevent harm to nearby crops. If followed, the chemical can be used without threatening humans or the environment, according to EPA.

The American Soybean Assn. applauded the decision, saying clear rules would help farmers prepare for the next growing season and control destructive weeds.

Environmental groups said dicamba drift has damaged immense acreage, devastating vegetable farms, trees and other critical plants.

“When push comes to shove, this administration is willing to bend over backward to appease the pesticide industry, regardless of the consequences to public health or the environment,” said Nathan Donley, environmental health science director at the nonprofit Center for Biological Diversity.

Environmentalists said the EPA’s use restrictions are insufficient, allowing application for too much of the time and for too many days of the year. The buffer the agency uses to prevent harm to nearby plants has already proved ineffective, they said.

Researchers have been working to better understand its health risks. A 2020 study in the International Journal of Epidemiology found that dicamba exposure was linked to an increased risk for some cancers, including liver cancer and a type of leukemia affecting the blood and bone marrow.

Bayer, a manufacturer of dicamba, said the federal registration will allow them to now seek state approvals. They’ll launch training for applicators in the coming weeks.

Phillis writes for the Associated Press.

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Audit agency to probe YTN sale in review of public asset deals

Unionized workers of the news channel YTN stage a rally in front of the government complex in Gwacheon, South Korea, 07 February 2024, to voice their objection to the Korea Communications Commission’s approval that an affiliate of the mid-sized conglomerate Eugene Group becomes the largest shareholder of the local news channel. File. Photo by YONHAP / EPA

Feb. 5 (Asia Today) — South Korea’s Board of Audit and Inspection said Thursday it will begin a first-half audit of public institutions’ asset management, including the sale of broadcaster YTN, amid allegations that some state-linked assets were disposed of at below-market prices.

The audit agency released its 2026 annual plan and said it will focus on high-risk areas tied to financial soundness, including large public-sector projects, asset sales and the operations of overseas offices.

A Board of Audit and Inspection official said the agency will conduct a comprehensive review of cases in which assets were sold or leased at low prices without sufficient valuation, citing claims that public institution assets, including YTN, were subject to “fire-sale” pricing.

YTN became the center of controversy in October 2023 over allegations of forced privatization and a rushed or preferential sale after a 30.95% stake held by KEPCO KDN and the Korea Racing Authority was transferred to the Eugene Group, according to the report.

President Lee Jae-myung ordered ministries in November 2025 to halt and reexamine state asset sales, the report said.

The audit plan also includes reviews described as “visible to the public,” covering illegal drug customs clearance management, defect handling in multi-unit housing and the operation of information security certification systems.

In addition, the agency said it will conduct “innovation support audits” in new technology areas such as artificial intelligence and research and development. The plan also calls for an audit of relaxation facilities, including a cypress sauna and a bedroom, installed at the Yongsan presidential office during former President Yoon Suk Yeol’s tenure, according to the report.

An audit agency official said the board will aim to drive institutional changes that the public can feel.

— Reported by Asia Today; translated by UPI

© Asia Today. Unauthorized reproduction or redistribution prohibited.

Original Korean report: https://www.asiatoday.co.kr/kn/view.php?key=20260206010002246

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UN agency warns of ‘sharp increase’ in measles cases in the Americas | Health News

The Pan American Health Organization (PAHO), a United Nations agency, has issued a new report warning of an uptick in measles cases throughout the region.

On Wednesday, the organisation issued an epidemiological alert that called for member states to strengthen “routine surveillance and vaccination activities” in order to combat the spread of the disease.

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“The sharp increase in measles cases in the Americas Region during 2025 and early 2026 is a warning sign that requires immediate and coordinated action by Member States,” PAHO said in a statement.

Overall, in the first three weeks of 2026 alone, PAHO documented 1,031 cases of measles in the Americas. Throughout 2025, a total of 14,891 cases were confirmed.

Some of the biggest outbreaks the PAHO highlighted were unfolding in North America, with countries like the United States, Mexico and Canada facing high numbers of cases.

What is measles?

Measles is a highly contagious airborne virus capable of infecting nine out of every 10 people exposed to it, if they are unvaccinated.

In most cases, symptoms of the disease clear up within several weeks. However, measles can be deadly or cause life-altering health complications, particularly among young children.

Some sufferers find themselves with ear infections and lung inflammation. Others experience pneumonia or encephalitis, a swelling of the brain that can cause lasting damage, including seizures and memory loss.

The only way to prevent measles and halt its spread is by taking a vaccine. That care is often administered through a combination vaccine known by the acronym MMR, for measles, mumps and rubella.

Doctors typically advise patients to get vaccinated early. For healthy children, the general guidance is to receive the first MMR dose before 15 months of age. The second and final dose is recommended before age six.

The MMR vaccine is widely considered safe. But in countries like the US, vaccination rates have fallen in recent years, in part due to conspiracy theories and misleading statements.

The country’s Health and Human Services Secretary Robert F Kennedy Jr, for instance, has previously asserted that the vaccine “wanes very quickly”, despite the fact that it offers lifelong protection.

Kennedy has also claimed there were health risks associated with the vaccine. But experts, including at the US Centers for Disease Control and Prevention (CDC), have repeatedly maintained that most people encounter no serious problems – and that the vaccine is far safer than exposure to measles itself.

“There have been no deaths shown to be related to the MMR vaccine in healthy people,” the Infectious Diseases Society of America says on its website.

High numbers in North America

According to PAHO’s report on Wednesday, the US has seen 171 new cases of measles in the first three weeks of 2026. The country experienced a total of 2,242 cases in 2025.

One of the ongoing outbreaks has been in South Carolina, where 876 incidents of measles have been reported in recent months. Of that total, 800 sufferers were unvaccinated, 16 had only received a partial vaccination, and 38 had an unknown vaccination status.

Meanwhile, in Texas, an outbreak resulted in 762 cases of measles between January and August. Two unvaccinated children died in that outbreak, and there were 99 hospitalisations.

In 2000, measles had been declared eliminated from the US, a sign that cases were no longer spreading domestically, though some cases did occur after exposure to the virus abroad.

Mexico, too, had achieved its measles elimination status in 1996, after an extensive vaccination campaign. The entire Americas region was declared measles-free in 2016.

But both the US and Mexico risk seeing their measles elimination status revoked, as outbreaks continue.

In Mexico, for instance, there were 6,428 cases of measles in 2025, the highest of any country in the Americas. For the first three weeks of 2026, there have been 740 more cases.

PAHO typically determines which countries have elimination status, and the organisation has indicated that it will review the situation in the US and Mexico during a virtual meeting on April 13.

Canada, meanwhile, already saw its measles elimination status rescinded in November. It has seen several measles outbreaks since October 2024.

PAHO found that there were 5,436 cases of measles last year, and 67 in the first three weeks of 2026.

The country can win back its elimination status only if it stops measles transmissions resulting from its outbreaks for more than one year.

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MAHA reshaped health policy. Now it’s working on environmental rules

On New Year’s Eve, Lee Zeldin did something out of character for an Environmental Protection Agency leader who has been hacking away at regulations intended to protect Americans’ air and water.

He announced new restrictions on five chemicals commonly used in building materials, plastic products and adhesives, and he cheered it as a “MAHA win.”

It was one of many signs of a fragile collaboration that’s been building between a Republican administration that’s traditionally supported big business and a Make America Healthy Again movement that argues corporate environmental harms are putting people’s health in danger.

The unlikely pairing grew out of the coalition’s success influencing public health policy with the help of its biggest champion, Robert F. Kennedy Jr. As Health and Human Services secretary, he has pared back vaccine recommendations and shifted the government’s position on topics such as seed oils, fluoride and Tylenol.

Building on that momentum, the movement now sees a glimmer of hope in the EPA’s promise to release a “MAHA agenda” in the coming months.

At stake is the strength of President Trump’s coalition as November’s midterm elections threaten his party’s control of Congress. After a politically diverse group of MAHA devotees came together to help Trump return to the White House a little more than one year ago, disappointing them could mean losing the support of a vocal voting bloc.

Activists such as Courtney Swan, who focuses on nutritional issues and has spoken with EPA officials in recent months, are watching closely.

“This is becoming an issue that if the EPA does not start getting their stuff together, then they could lose the midterms over this,” she said.

Christopher Bosso, a professor at Northeastern University who researches environmental policy, said Zeldin didn’t seem to take MAHA seriously at first, “but now he has to, because they’ve been really calling for his scalp.”

MAHA wins a seat at the table

Last year, prominent activist Kelly Ryerson was so frustrated with the EPA over its weakening of protections against harmful chemicals that she and other MAHA supporters drew up a petition to get Zeldin fired.

The final straw, Ryerson said, was the EPA’s approval of two new pesticides for use on food. Ryerson, whose social media account “Glyphosate Girl” focuses on nontoxic food systems, said the pesticides contained “forever chemicals,” which resist breakdown, making them hazardous to people. The EPA has disputed that characterization.

But Ryerson’s relationship with the EPA changed at a MAHA Christmas party in Washington in December. She talked to Zeldin there and felt that he listened to her perspective. Then he invited her and a handful of other activists to sit down with him at the EPA headquarters. That meeting lasted an hour, and it led to more conversations with Zeldin’s deputies.

“The level of engagement with people concerned with their health is absolutely revolutionary,” Ryerson said in an interview. She said the agency’s upcoming plan “will say whether or not they take it seriously,” but she praised MAHA’s access as “unprecedented.”

Rashmi Joglekar, associate director of science, policy and engagement at UC San Francisco’s Program on Reproductive Health and the Environment, said it’s not typical for an activist group to meet with the EPA administrator. She said MAHA’s ability to make inroads so quickly shows how “powerful” the coalition has become.

The movement’s influence is not just at the EPA. MAHA has steered federal and state lawmakers away from enacting liability shields that protect pesticide manufacturers from expensive lawsuits. In Congress, after MAHA activists lobbied against such protections in a funding bill, they were removed. A similar measure stalled in Tennessee’s Legislature.

Zeldin joined a call in December with the advocacy group MAHA Action, during which he invited activists to participate in developing the EPA’s MAHA agenda. Since then, EPA staffers have regularly appeared on the weekly calls and promoted what they say are open-door policies.

Last month, Ryerson’s petition to get Zeldin fired was updated to note that several signers had met with him and are in a “collaborative effort to advance the MAHA agenda.”

Zeldin’s office declined to make him available for an interview on his work with MAHA activists, but EPA Press Secretary Brigit Hirsch said the forthcoming agenda will “directly respond to priorities we’ve heard from MAHA advocates and communities.”

The American Chemistry Council said “smart, pro-growth policies can protect both the environment and human health as well as grow the U.S. economy.”

EPA’s alliance with industry raises questions

Despite the ongoing conversations, the Republican emphasis on deregulation still puts MAHA and the EPA on a potential collision course.

Lori Ann Burd, the environmental health program director at the Center for Biological Diversity, said the administration has a particularly strong alliance with industry interests.

As an example, she pointed to the EPA’s proposal to allow the broad use of the weed killer dicamba on soybeans and cotton. A month before the announcement, the EPA hired a lobbyist for the soybean association, Kyle Kunkler, to serve in a senior position overseeing pesticides.

Hirsch denied that Kunkler had anything to do with the decision and said the EPA’s pesticide decisions are “driven by statutory standards and scientific evidence.”

Environmentalists said the hiring of ex-industry leaders is a theme of this administration. Nancy Beck and Lynn Dekleva, for example, are former higher-ups at the American Chemistry Council, an industry association. They now work in leadership in the Office of Chemical Safety and Pollution Prevention, which oversees pesticide and toxic chemical regulation.

Hirsch said the agency consults with ethics officials to prevent conflicts of interest and ensures that appointees are qualified and focused on the science, “unlike previous administrations that too often deferred to activist groups instead of objective evidence.”

Alexandra Muñoz, a molecular toxicologist who works with MAHA activists on some issues and was in the hourlong meeting with Zeldin, said she could sense industry influence in the room.

“They were very polite in the meeting. In terms of the tone, there was a lot of receptivity,” she said. “However, in terms of what was said, it felt like we were interacting with a lot of industry talking points.”

Activists await the EPA’s MAHA agenda

Hirsch said the MAHA agenda will address issues such as lead pipes, forever chemicals, plastic pollution, food quality and Superfund cleanups.

Ryerson said she wants to get the chemical atrazine out of drinking water and stop the pre-harvest desiccation of food, in which farmers apply pesticides to crops immediately before they are harvested.

She also wants to see cancer warnings on the ingredient glyphosate, which some studies associate with cancer even as the EPA said it is unlikely to be carcinogenic to humans when used as directed.

Although she’s optimistic that the political payoffs will be big enough for Zeldin to act, she said some of the moves he’s already promoting as “MAHA wins” are no such thing.

For example, in his New Year’s Eve announcement on a group of chemicals called phthalates, he said the agency intends to regulate some of them for environmental and workplace risks, but didn’t address the thousands of consumer products that contain the ingredients.

Swan said time will tell if the agency is being performative.

“The EPA is giving very mixed signals right now,” she said.

Govindarao, Swenson and Phillis write for the Associated Press. Govindarao reported from Phoenix.

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Sen. Susan Collins announces end to ICE large-scale operations in Maine after talks with Noem

U.S. Sen. Susan Collins of Maine said Thursday that immigration officials have ceased their “enhanced operations” in the state, the site of an enforcement surge and more than 200 arrests since last week.

Collins, a Republican, announced the development after saying she had spoken directly with Secretary of Homeland Security Kristi Noem.

“There are currently no ongoing or planned large-scale ICE operations here,” Collins said in a statement, referring to U.S. Immigration and Customs Enforcement. “I have been urging Secretary Noem and others in the Administration to get ICE to reconsider its approach to immigration enforcement in the state.”

The announcement came after President Trump seemed to signal a willingness to ease tensions in Minneapolis after a second deadly shooting there by federal immigration agents.

Collins said ICE and Border Patrol officials “will continue their normal operations that have been ongoing here for many years.”

An email seeking comment was sent Thursday to the Department of Homeland Security.

Collins’ announcement comes more than a week after immigration officers began an operation dubbed “Catch of the Day” by ICE. Federal officials said about 50 arrests were made the first day and that roughly 1,400 people were operational targets in the mostly rural state of 1.4 million residents, 4% of whom are foreign-born. ICE said more recently that more than 200 people have been arrested since the operation started.

In Lewiston, one of the cities targeted by ICE, Mayor Carl Sheline called the scale-down welcome news, describing the agency’s operations as “disastrous” for the city and others.

“ICE operations in Maine have failed to improve public safety and have caused lasting damage to our communities. We will continue working to ensure that those who were wrongfully detained by ICE are returned to us,” said Sheline, who leads a city where the charter requires the mayoral position to be nonpartisan.

Homeland Security Assistant Secretary Tricia McLaughlin last week touted that some of the arrests were of people “convicted of horrific crimes including aggravated assault, false imprisonment, and endangering the welfare of a child.” Court records painted a slightly different story: While some had been convicted of felonies, others were detainees with unresolved immigration proceedings or who were arrested but never convicted of a crime.

Collins, a veteran senator, is up for reelection this year. Unlike a handful of Republican senators facing potentially tough campaigns, Collins has not called for Noem to step down or be fired. She’s also avoided criticizing ICE tactics, beyond saying that people who are in the U.S. legally should not be the target of ICE investigations.

Democratic Gov. Janet Mills, who announced her Senate candidacy in October and could face Collins in the general election, has challenged immigration officials to provide judicial warrants, real-time arrest numbers and basic information about who is being detained in Maine. She also called on Collins to act after the House’s GOP majority defeated Democrats’ efforts to curtail ICE funding.

Mills’ office did not immediately respond to an Associated Press email seeking comment on Collins’ announcement.

Meanwhile, first-time Democratic candidate Graham Platner — who is running against Mills in the primary — has criticized both Mills’ and Collins’ handling of ICE and has demanded the agency be dismantled. Platner organized a protest Thursday outside Collins’ office in Portland, Maine, where dozens of supporters held signs and sang along with him.

Platner said he would host a separate protest later outside Collins’ Bangor, Maine, office.

Several prominent Maine Democrats expressed guarded optimism about the ICE drawdown while also criticizing the agency’s actions.

“If these enhanced operations have in fact ceased, that may reduce the visible federal presence in our state,” said U.S. Rep. Chellie Pingree, who represents the Portland area. “But I think it is important that people understand what we saw during this operation: individuals who are legally allowed to be in the United States, whether by lawful presence or an authorized period of stay, following the rules, and being detained anyway.

Whittle and Kruesi write for the Associated Press. Kruesi reported from Providence, R.I. AP writer Kathy McCormack in Concord, N.H., contributed to this report.

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AI In Finance: The Power Of Agency

A new wave of agentic AI systems is reshaping banking operations. Unlike typical large language model (LLM) applications that answer prompts, agentic systems execute sequences of actions: querying systems, retrieving documents, transforming data, and producing outputs. Quietly, these autonomous tools are beginning to redefine the banking technology landscape.

The potential impact is sufficiently profound that McKinsey is now framing agentic AI as a structural shift in banking rather than a side bet; the consultant estimates that AI adoption—including agentic AI systems—could reduce banks’ aggregate cost base by 15% to 20%. Bain, in its 2025 report, “State of the Art of Agentic AI Transformation Technology Report,” cites that in the first half of 2025, “tech-forward enterprises” turned their focus from automating tasks to redesigning entire workflows, as early adopters get to grips with how agents—or the AI systems that independently handle multi-step tasks by coordinating tools, data and actions to meet specified objectives—may coexist safely and collaborate productively. Yet progress is limited.

Although agentic AI may hold promise, definitional confusion and implementation hurdles mean very few true use cases exist, cautions Armand Angeli, AI and automation specialist and vice president, Digital Transformation and AI Group, at DFCG, the French network of CFOs.

“Financial institutions still struggle to understand and implement agentic AI properly,” he says, “and are jumping too fast into these new tools without addressing the fundamentals of data quality, clear processes, skillsets, and ROI [return-on-investment]. There’s a high degree of confusion about what agentic AI is, with people equating AI assistants or RPA [robotic process automation] with true agents. Only a very small number are actually building and scaling agentic effectively.”

Angeli also contends that people overuse the word “agentic.”

“GenAI is mistaken for agentic because it seems intelligent or retrieves data,” he says. “But GenAI is relatively simple and doesn’t self-correct, unlike agents with memory and feedback loops for auto-healing and learning. Building these agents requires mapping complex processes and understanding where the data is, which can take months and thousands of euros in costs. It’s a fine line between a simple agent or RPA and true agentic AI.”

Even though the tools themselves are complex, their appeal is straightforward and powerful.

Where Agentic AI Is Actually Being Deployed

Whether LLM-powered information retrieval agents, single-task agentic workflows, cross-system agentic workflow orchestration, or multi-agent constellations, true agentic AI can perform complex tasks independently within defined boundaries, all with limited human intervention.

BBVA Peru’s Blue Buddy agentic AI assistant is an example. The “lightning-fast knowledge synthesizer” autonomously navigates the commercial bank’s vast ecosystem of unstructured data—product manuals, regulations, and complex processes—to deliver precise, contextualized answers in real time and in a risk managed way.

“We’re not just exploring AI; we’re putting it to work on the front lines of our business,” says Benjamín Chávez, head of engineering at BBVA Peru.

UK-based consultant Capco recently deployed an agentic AI assistant at a global investment bank to support junior bankers in producing credit memos, company profiles, and peer benchmarks.

“Previously, analysts could spend five to ten hours a week on a single memo, largely on manual data gathering, formatting, and rewriting,” says Charlotte Byrne, Capco’s UK GenAI lead. “The new workflow allows a banker to request, for example, ‘Draft a credit memo for a corporate client with the latest financials and peers.’ The agent delivers a first draft within minutes.”

The client bank ultimately saw a 50% reduction “in time spent on the mechanical parts of the process.”

Wells Fargo recently announced a collaboration with Google Cloud that will deploy agentic AI at scale via 2,000 employees, with further plans for bank-wide rollout. The tools Google Cloud will supply synthesize information, automate workflows, and boost agility; key applications include triaging foreign exchange post-trade inquiries and navigating guidelines in corporate and investment banking. In Greece, Eurobank is working with EY to develop a scalable, automated system that embeds agentic AI into core banking operations.

In each case, the goal is to replace high-volume, repetitive workflows. But implementation is not without its challenges.

During Capco’s recent rollout, while AI algorithms themselves did not present an issue, the client bank’s internal requirements complicated the process. “We had to use guard-railed, bank-approved models,” says Byrne, “which meant investing heavily in prompt design, retrieval quality, and validation. Governance also added long lead times; simply getting proof-of-concept approvals took nearly two months, by which point the model landscape had already shifted again.”

Engagement was another challenge. Asking already stretched teams to dedicate extra hours to testing is often one of the practical challenges of implementing agentic AI, and adoption suffers if solutions are built too far from the day-to-day workflow. And while banks see the potential of autonomous agents, Byrne observes, few currently have the infrastructure to use them effectively and safely, with poor data and legacy systems the key obstacles.

“Most AI failures in banking have nothing to do with the models themselves,” she says; many banks still lack clean APIs into core systems or struggle with slow, fragmented approval cycles that are incompatible with iterative AI development.

Scaling The Challenge

Scaling GenAI from “lab to regulated banking environment” is no small feat, BBVA’s Chávez concedes. Operationally, BBVA’s major challenge was transforming vast amounts of unstructured data into a clean, corporate-grade knowledge base.

“We had to implement rigorous data governance to ensure the agent’s ‘brain’ was fueled only with accurate, up-to-date information,” he notes.

 Chang Li, chief manager, Nippon Life Insurance Company
Chang Li, chief manager, Nippon Life Insurance

And while agentic AI has generated significant enthusiasm, there are, as yet, only isolated examples of success, and tangible value across financial services remains limited. Ambiguous strategic objectives, organizational complexity, and the challenge of replicating interpersonal dynamics represent critical barriers, says Chang Li, chief manager, Nippon Life Insurance Company, director of the Fintech Association of Japan, and ambassador for FinCity.Tokyo.

“First, we must understand what we’re looking to achieve, whether that’s better customer communication or cost cutting,” she says. But defining strategy and purpose is difficult for any one division alone; it requires collaboration between departments, Li notes, since bureaucratic structures often prevent meaningful conversations between the correct stakeholders.

Are there concerns about agentic AI taking over from humans in some finance functions? That may no longer be the right question, Li says: “I think it’s more useful to think about the conditions under which the first human ‘channel’ might be taken over by AI and consider how companies should prepare for that.”

The necessary degree of trust is not yet in place for agentic AI to truly replace humans in banking, however. “Currently, agentic AI is only feasible for the information collection step,” says Li, with an agentic contract still “a few years” off.

For BBVA, building trust into agentic AI systems is foundational. “In the financial sector, trust is our most valuable currency,” says Chávez. The bank proactively aligns with demanding emerging standards, including frameworks from Europe and the US, in addition to Peruvian regulations.

“This ethical stance has directly shaped our strategic roadmap,” he notes. “We’ve prioritized decision support use cases over autonomous decision-making. We started where AI assists and humans validate. It’s the most responsible way to deliver immediate value while mitigating risks and building the trust needed for deeper automation.”

In an era of falling revenues, financial institutions may find the productivity gains they need from agentic AI, McKinsey suggests, predicting that early adopters will secure a lasting advantage over slow movers: but not overnight.

McKinsey anticipates a breakout agentic business model will emerge in the next three to five years and is urging bank executives to focus on a small number of high‑value workflows, such as frontline sales, account planning, and financial close processing; define clear guardrails for agent autonomy; and invest early in data quality and risk controls to ensure pilots can scale safely: all with “surgical precision” in identifying the potential earnings impact.

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