As the European Union’s (EU) new Entry/Exit System (EES) is fully introduced, airlines have issued advice on what time Brits should arrive at the airport to avoid disruptions
Brits have faced travel chaos amid the new border control system(Image: Getty Images/Stock Photo)
Airlines including TUI, easyJet and Jet2 have issued updates and travel advice amid the rollout of the European Union’s (EU) new Entry/Exit System (EES), urging travellers to arrive at the airport as ‘early as possible’.
Brits heading abroad have been hit with major travel disruptions following the rollout of the European Union’s (EU) new Entry/Exit System (EES). There have been reports of lengthy border control queues at European and UK airports, along with missed flights, as thousands of holidaymakers pass through the new digital border system for the first time.
The EES, which was fully implemented on Friday, 10 April, requires all Brits travelling to the Schengen area to “create a digital record” and register their biometric details, such as fingerprints and a photograph. It is required for their first arrival at the airport border in the Schengen area, and after the initial registration, the EES remains valid for three years.
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The government noted that the EES “may take each passenger extra time to complete, so be prepared to wait longer than usual at the border.” Yet, travellers have reported gruelling delays of up to three hours and missed flights, and airlines have issued key advice to passengers as they grapple with the new digital border system.
TUI
In a travel alert on the EES, TUI advised passengers: “At some airports, you might still find longer queues, particularly at busy travel periods. We know this isn’t the travel experience you want before, or after your holiday – and it’s certainly not the one we want for you – so please know we’re doing all we can to support.
“To help your journey run as smoothly as possible, please allow a little extra time when passing through border control. Keep any essential medication in your hand luggage in case of delays, and when departing the EU, head straight to passport control after dropping your bags to avoid hold‑ups. Bringing some extra water for comfort is also a good idea.”
easyJet
In an “important update” released earlier this month, easyJet warned: “Airports across Europe may experience longer queues at passport control whilst the new European Entry /Exit System (EES) border checks are being completed.
“This will mean you may need to have your biometrics taken, including your face and fingerprints scanned.” They advised passengers to plan their travel to and through the airport as they may “experience longer queues”.
Travellers who need to drop off their bags should “go there as soon as it opens”, and then make their way through “security as early as possible”. They further cautioned that there could be additional checks at passport control before the gate, and that passengers should go to the gate or boarding area “as soon as it’s announced”.
easyJet added that travellers should ensure they have all the correct documents required for travel, although Brits do not need to do anything before arriving at the border for the EES. They further warned that there could be “longer queues” at their arrival airport.
Jet2
On expected delays from the EES, and how it could impact holidaymakers, Jet2 said: “There may be longer wait times at Border Control at some EU Airports, especially at busy times. Once you start your EES registration, it should take around 1-2 minutes per person to complete.
“There may be longer wait times than usual when you arrive in destination and before your flight back to the UK. Unfortunately, this is outside of our control. But remember, there’s nothing you can prep before you travel.”
Meanwhile, in response to a traveller following delays at Faro Airport, Jet2 advised on X: “We kindly recommend customers arrive to the airport as early as possible, to allow plenty of time to make it through.”
For travel back into the UK, Jet2 said: “You’ll also need to pass through EES when leaving the EU in the same way you do on arrival. Depending on how busy the airport is, this may result in longer wait times at passport control before boarding your flight to the UK. After checking in for your flight, please head straight to security and passport control in order to arrive at your gate in plenty of time.”
British Airways
On general information about the new digital system, British Airways explained on their website: “You should allow extra time to register your biometric details, such as fingerprints and a photo, the first time you enter the EU. There is no cost for EES registration, and your digital record will last three years before you need to register again.”
In response to a question on X about arrival times at the airport, a member of British Airways said: “Hi there. We ask customers travelling on our European short-haul flights to be there two hours prior to departure. It would be three hours if you’re travelling on a long-haul flight and one if you’re travelling on a domestic flight within the UK.”
For more information on the new EES system, visit the government website.
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