Simon Calder described the EU’s Entry Exit System (EES) as ‘passport roulette’
EES has been causing problems at certain European airports(Image: Getty)
A leading travel journalist has suggested the European Union’s new Entry/Exit System (EES) could be put on hold for the entire summer following reports of chaos and significant delays at airports. Speaking on BBC Breakfast, Simon Calder – who has branded the system ‘passport roulette’ – acknowledged that while some locations had performed ‘really well’, others were ‘struggling’.
EES is an automated system gradually replacing the traditional passport stamp. It requires people from third-party nations such as the UK to have their fingerprints registered and photograph captured before entering the Schengen Area, which encompasses 29 European countries, predominantly within the EU.
For the majority of UK travellers, the procedure takes place at foreign airports. The system saw a soft launch in October 2025 and was meant to be fully operational across all borders by April 10, 2026.
Yet there have been numerous accounts of passengers missing flights and enduring lengthy queues at airports as systems buckle under the sheer volume of people attempting to register. Several countries have suspended EES at various points, with Greece postponing the system for UK travellers over the summer to enhance the travel experience.
Portugal has halted EES for extended stretches to ease travel to and from the country, with speculation mounting that Italy may do likewise. Mr Calder indicated it was not beyond the realms of possibility. “It was always going to be really exciting to see what happens when you roll out a digital borders scheme and you ask 29 national governments to implement it,” Mr Calder said. “They have all gone their own way.
“Some of them have done it really well. Others, well, they are still struggling and we might find that, actually, the whole scheme gets put on a sort of hold for the rest of the summer.
“That’s certainly what a lot of airlines and train operators would like, not to mention the Port of Dover, where they haven’t even started taking biometrics from motorists yet.”
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What’s the problem?
Headlines were made in April 2026 when passengers travelling with both Ryanair and easyJet missed their flights from separate Milan airports owing to EES complications. Footage from one incident revealed a crowd gathering at Milan Bergamo, with exasperated passengers informing staff they had been held at the gate for over an hour, demanding to know what action to take.
It’s understood that approximately 30 passengers were left behind. Ryanair said in a statement: “Due to passport control delays at Milan Bergamo Airport on 16 April, a number of passengers missed this flight from Milan to Manchester.” One passenger claimed they were kept waiting until the aircraft had departed, only to then be informed they would need to arrange their own return flights. A number of travellers on a Ryanair service from Tenerife South to East Midlands on 10 April also missed their homeward journey, once again blaming hold-ups at passport control.
Ryanair recently issued a blistering statement on social media, demanding the EES rollout be postponed until September. The low-cost carrier tore into France, Portugal, Poland, Italy, Spain, and Germany for their failure to ‘ensure that adequate staffing, system readiness, or kiosks are in place’.
Branding the system as ‘half-baked’, the Ryanair statement said: “Despite knowing for over three years that EES would become fully operational from 10 April 2026, France, Portugal, Poland, Italy, Spain, and Germany have failed to ensure that adequate staffing, system readiness, or kiosks are in place.
“As a result, passengers are suffering long passport control queues and, in some cases, missing their flights.
“Ryanair calls on these EU Governments to suspend the rollout of the EU’s passport control Entry/Exit System (EES) until September to ensure that passengers are not needlessly forced to suffer long passport control queue delays at European airports during the peak summer season.”