Ryanair is warning customers after problems with the European Entry/Exit System (EES)
Ryanair has been highly critical of the new EES system(Image: Nicholas Ahonen via Getty Images)
Ryanair has provided an update regarding its stance on the new European Entry/Exit System (EES), which is continuing to pose difficulties for travellers. The system affects Brits heading to the Schengen zone, encompassing sought-after destinations including France, Germany, Greece, Italy, Portugal, and Spain.
It is a digital system that is taking the place of conventional passport stamps. Travellers may need to register biometric information, such as fingerprints and a photograph, upon arrival. No advance action is required before reaching the border, and there is no charge for using the system.
EES officially went live on April 10, 2026. Yet difficulties with the system, particularly during peak periods at busy airports, have resulted in its suspension in several countries on multiple occasions.
Budget carrier Ryanair issued a blistering message on social media, demanding the EES rollout be halted until September. The low-cost airline criticised France, Portugal, Poland, Italy, Spain, and Germany for failing to ‘ensure that adequate staffing, system readiness, or kiosks are in place’.
Reports indicate that passengers have been left waiting for hours due to the new system, with some even missing their flights as a result. Branding the system as ‘half-baked’, Ryanair’s statement read: “Despite knowing for over three years that EES would become fully operational from 10 April 2026, France, Portugal, Poland, Italy, Spain, and Germany have failed to ensure that adequate staffing, system readiness, or kiosks are in place.
“As a result, passengers are suffering long passport control queues and, in some cases, missing their flights.
“Ryanair calls on these EU Governments to suspend the rollout of the EU’s passport control Entry/Exit System (EES) until September to ensure that passengers are not needlessly forced to suffer long passport control queue delays at European airports during the peak summer season.”
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The system was gradually rolled out from October 2025 before coming into full effect on April 10 across Schengen countries, which comprise 25 of the EU’s 27 member states alongside Iceland, Norway, Liechtenstein, and Switzerland.
Frustrated holidaymakers have reported a range of issues, from an insufficient number of kiosks to handle registrations, to malfunctioning fingerprint scanners and being forced to repeat the entire process on both arrival and departure.