A visitor has filed a $5-million lawsuit against Disneyland for allegedly failing to properly disclose the use of facial-recognition technology at park and collecting sensitive data on guests.
Summer Christine Duffield of Riverside County filed the lawsuit after a May 10 visit to Disneyland and sister park California Adventure, alleging that the resort violates privacy and consumer protection laws collecting biometric data of visitors, without adequate consent.
“Disney does not adequately disclose the use of their biometric collection, so consumers — which almost always include children — have no idea that Disney is collecting this highly sensitive data,” the plaintiff noted in the lawsuit. “Guests should be able to expressly opt in to this type of sensitive facial recognition technology with written consent — the onus of privacy rights should not be on the victim.”
The suit was filed on May 15 in U.S. District Court in New York. The lawsuit cites an article from The Times on consumer reaction to Disney’s use of facial recognition.
The Walt Disney Company didn’t respond to a request for comment.
“People are getting fed up with being force-fed new tech, new AI, new tracking tools,” said Ari Waldman, Professor of Law at the UC Irvine.
Walt Disney Co. rolled out its facial recognition technology in late April across Disneyland Resort to verify tickets. The way it works is guests’ faces are scanned, converted into a numerical identifier and matched with ticket data.
Disney’s privacy policy notes that the identifiers created for identification are deleted within 30 days unless they need to be kept for legal or fraud prevention purposes.
Guests who don’t want to use the technology can enter through a separate entrance marked with a silhouette of a head and shoulders with a slash through it. However, of the dozens of lines to enter Disneyland and California Adventure, there were only four that didn’t use facial recognition, during an April visit.
The sign saying “Use of this technology is optional,” adorn the security checkpoint entrances.
“This technology facilitates ease of reentry into our parks and helps prevent fraud,” the company noted in its website.
Use of facial recognition technology for crowd management and ticketing has become increasingly commonplace.
Dodger Stadium deploys facial recognition for guests using the “Go Ahead Entry” at certain gates without producing a physical or digital ticket to enter the stadium. At Intuit Dome in Inglewood, visitors can use “GameFaceID” to quickly move through a separate lane with their face as their ID.
The lawsuit comes at a time when there is increasing concern of surveillance in public places, and privacy advocates have rallied against the normalization of surveillance. More recently, concerns of the potentially abusive use of artificial intelligence by government to analyze large quantities of data — from texts to facial scans — to surveil U.S citizens resulted in a high-profile showdown between the Pentagon and Anthropic.
From California Rock, 1,100 feet above Yosemite Valley, the crown jewel of America’s beloved national parks spreads out beneath you.
The jaw-dropping north face of 8,800-foot Half Dome towers to the east. The silky green ribbon of the Merced River meanders through the valley floor below, astonishingly lush during the spring snow melt. Even cars in the parking lots look fabulous, their roofs and windshields sparkling in the golden sunshine like so many tiny gems.
And then you realize those gems are everywhere — as far as the eye can see — because every single parking space in the valley is full.
On the way down from that vantage point, Upper Yosemite Falls Trail, which was practically empty at 9 a.m., had turned into a human conveyor belt by 11 a.m. Hundreds of people trudged up the steep switchbacks in single file.
People hike the Upper Yosemite Falls trail in Yosemite National Park on Saturday.
(Eric Thayer/Los Angeles Times)
That’s what’s giving parks enthusiasts heartburn this spring.
Even before the summer rush, which begins in earnest in a few days with Memorial Day weekend, California’s most visited national park is seeing enormous crowds. There have been more than 836,000 visits so far in 2026, according to National Park System data — about 100,000 more than this time last year.
The reason, according to parks advocates, is the Trump administration’s decision to abandon a reservation system implemented in 2020 to limit crowds during the COVID-19 pandemic. The system has been used on and off since then to help control the number of visitors and preserve a sense of natural tranquility.
On Saturday, there seemed to be an uneasy balance: The crowds were large but well-managed, with some visitors worried about the months ahead.
On the valley floor, as hundreds of people pressed together to gaze in awe at Lower Yosemite Falls, Jeff Wilson of Folsom said he was having flashbacks to 2023, the last time the park allowed entry without permits.
“It was just absolute bumper-to-bumper traffic all the way around the loop. Zero places to park, cars just circling all day, and people pulling off into just random spots,” Wilson said. “It was an absolute mess.”
People walk to the bottom of Yosemite Falls in Yosemite National Park on Saturday.
(Eric Thayer/Los Angeles Times)
There were echoes of that everywhere on Saturday. Parking lots filled up fast — the lot at Curry Village was full by 8 a.m. — and cars were stashed in every unmarked flat spot their owners thought they could get away with.
Once people found somewhere to leave their cars, they didn’t dare move them. Most relied on the free shuttle that circles the valley floor. The big white buses were jammed to capacity by midday, as were the bus stops, where people often had to wait for several shuttles to pass before one arrived with room.
Still, the lines were reasonable to enter the park and pay the fee — $35 per car for U.S. residents and President Trump’s new $100 per person extra charge for foreigners. That means a family of four from abroad would have to pay $435.
People who arrived very early breezed through the toll booths, and even those who showed up after 9 a.m. said they waited only about 15 to 30 minutes. That was a dramatic improvement over recent weekends, when social media lit up with complaints of hour-and-a-half ordeals.
Traffic flowed slowly but smoothly on the main paved roads around the valley floor. There was the occasional outburst as angry drivers leaned heavily on their horns, filling the peaceful meadow with a sudden blast of urban agita, but in general, things remained calm.
“We thought it would be more crowded,” said Laura Yuen, from the Bay Area. “But it’s actually manageable. We’re on bikes, and people are making room and are courteous.”
Arriving early and stashing the car was key for Yuen and her companion.
“A couple of sights have been crowded — those were the really touristy spots. But other than that, it has been beautiful,” she said. “This is a great time of year to come.”
Whether the good times will last once the high season begins is the question.
People board a shuttle in Yosemite National Park on Saturday.
(Eric Thayer/Los Angeles Times)
Since Trump returned to office in 2025 and unleashed Elon Musk’s Department of Government Efficiency on the federal work force, the National Park System has lost nearly a quarter of its employees to layoffs and buyouts, according to the nonprofit National Parks Conservation Assn.
And the Trump administration has proposed about 3,000 more job cuts — roughly another 25% — in the coming year. Trump has also proposed slashing nearly $800 million from the park system’s roughly $3-billion operating budget.
All of which risks tipping the delicate balance into chaos and gridlock, critics warn.
By 2 p.m., a flashing sign at the entrance to Curry Village advised that the parking lot was full and directed people to try their luck elsewhere.
Still, dozens of drivers crept around the lot, hoping to pounce if someone pulled out. It looked like an especially depressing way to spend an afternoon surrounded by some of the most celebrated natural wonders on Earth.
Kunal Khandwala of San José was among those searching for a spot until he gave up and pulled over, blocking a few cars but ready to move if their owners returned and needed to leave.
His friends had hopped out and joined the line at the Curry Village Pizza Deck, waiting to grab some food and go find a quiet spot for a picnic — far from the village.
The situation was “testing,” Khandwala said, but not intolerable if you relaxed and remained patient.
And anything was better than subjecting yourself to the shuttle, he joked.
People raft down the Merced River with Yosemite Falls in the background in Yosemite National Park on Saturday.
(Eric Thayer/Los Angeles Times)
“The waits are insane,” he said, pitying people who had only a day in the park and were hoping to hit all of the highlights by bus. “There’s no way. You’re not going to see everything you want if you rely on the shuttle.”
Parks officials were unable to provide the number of visitors who arrived on Saturday, or compare that to the crowds on recent weekends.
But with Memorial Day looming, this weekend felt like the calm before the storm.
Which is why Wilson, the frequent visitor from Folsom, said he is “very, very much pro-reservation. It is a hassle — you have to plan ahead — but it just makes it a better experience for everybody.”
He had also brought his bike, which seemed to be the best way to elude the masses.
“This is my favorite place in the world, no matter what the crowds are like,” he said before pedaling off. “As long as you can get in, come, have a good time, you’ll love it.”
The Culver City museum has purchased a historically significant midcentury modern building in Hawthorne, which it plans to transform into a research institute and interactive storage facility for its collections — a “living archive,” as it’s calling the facility.
The Wende plans to debut the space in spring 2028.
“In the museum world, there’s typically public space and storage space — meaning dead storage,” Wende founder and Executive Director Justin Jampol said in an interview. “And this living archive is a hybrid that combines both. It houses the collections and makes them accessible for discovery.”
The 24,000-square-foot building was erected in 1965 by shopping mall pioneer and developer Ernest Hahn to serve as his corporate headquarters. It was designed by movie theater architect George Nowak, who also designed the Writers Guild Theater.
The Wende plans to renovate the building, adding a 7,000-square-foot extension, with flexibility to further expand in the future. The facility will include state-of-the-art, climate-controlled storage for the museum’s more than 250,000-object collection of paintings, sculptures, photographs, tapestries and Cold War-era ephemera from the Soviet Union, East Bloc, China and other countries.
Interactivity, however, is the goal: so there will be spaces for “respite and inspiration,” Jampol said, such as a “scholar’s garden,” reading rooms and a library with a community learning lab and free coffee for visitors.
“The idea is to make it as engaging and comfortable as possible,” Jampol said. “Most archives are places that are very uncomfortable and uninspiring — think fluorescent lights blinking in a basement. The idea here is to open this up in a way that makes people want to be here. And focus on the content and not the space itself. We’re trying to create an experience that makes visitors want to go on an adventure.”
The Glorya Kaufman Community Center at the Wende Museum debuted this past fall.
(Stella Kalinina / For The Times)
The Wende’s Collections Department will be headquartered in the new building. The facility will also house a conservation center for endangered objects and paper archives, and will feature a digitization and imaging lab that will make the collections available online, free of charge.
It will also include reading rooms and research offices for up to 100 visiting scholars or artist fellows annually.
“The collections, instead of being hidden in a box, will be on full view,” Jampol said. “When you walk through, you won’t see boxes. You’ll see vases, tapestries, ceramics and more.”
The Wende Museum in Culver City opened its doors in 2017 inside a former 1949 atomic bomb shelter. It now draws about 25,000 visitors annually, who come to take in four exhibitions and more than 60 public programs. Admission is free.
Rapid expansion has been a hallmark of the Wende of late.
In September, it debuted a $17-million culture and wellness center offering free yoga, meditation, sound baths and therapy. The 7,500-square-foot facility was made possible with funding from the late philanthropist Glorya Kaufman who died a month before the building opened to the public. It’s called the Glorya Kaufman Community Center.
The Wende’s Glorya Kaufman Community Center includes a century old A-frame theater, an old MGM prop house, for free culture and wellness events.
(Stella Kalinina / For The Times)
In February, the Wende bought a three-bedroom house built in the 1940s adjacent to the museum’s campus that will be used as a live-work space for photographers in residence. It will include a community space for photography workshops and a post-production studio. The Nikita Foundation and the Victor Family Foundation provided funding.
It debuted a tiny home on its campus last fall, nicknamed “The Stevie” after donor Steve Markoff. It’s used for cross-disciplinary artist residencies.
A facility for interactive museum storage and research is not a new concept in Los Angeles.
The so-called “Resources Center” was built to house, conserve and care for both museums’ collections in a state-of-the-art, climate-controlled and fire-safe environment. It also serves as a research destination for scholars, artists, tribal representatives and others to study the collections.
Jampol said that the project will enable the Wende to serve a wider swath of visitors, from specialists to the general public, and to venture outside of Culver City to engage other communities.
“It’s about making the collections both safe and accessible,” he said. “We looked to the Autry for inspiration alongside the V&A East in London — they both invite people in from the community, alongside scholars, to explore the collections. It’s the democratization of art — I love the ethos and spirit of that.”
People heading to Yosemite to escape urban congestion fumed this weekend as they waited in a seemingly endless line of cars at the park entrance.
Inside, they circled aimlessly around full parking lots, scanning for empty spots instead of majestic views.
Near the summit of Half Dome, on the infamous steel cables hikers use to ascend the final stretch of bare granite, another traffic jam formed, trapping people hundreds of feet in the air, according to social media posts.
Even before the summer rush, California’s most visited national park is seeing big crowds — the most people in a decade, according to National Park System data.
Critics of the free-for-all are blaming the influx on the Trump administration for abandoning a reservation requirement that, for the last few years, has helped control the number of visitors and preserve a sense of natural tranquility.
California’s nine national parks drew a record 12 million visitors in 2025, up more than 800,000 from the previous record set in 2019. Yosemite accounted for more than a quarter of those visits.
This year, the pace continues, with more than half a million visits to Yosemite so far. In March, the park recorded 236,000 visits, up more than 45% from the same month a year earlier.
Yosemite National Park is enormous, covering more than 1,100 square miles on the western slope of the Sierra Nevada mountain range. Even at the height of summer, an adventurous soul willing to hike a bit can spend weeks in the park and rarely see another person.
But Yosemite’s most famous and Instagrammable vistas — the towering, 3,000-foot granite wall of El Capitan, the thundering spectacles of Yosemite and Bridalveil falls — can be enjoyed from parking lots and picnic benches in the relatively cramped confines of Yosemite Valley.
Visitors don’t even have to get out of their cars to gaze in wide-eyed wonder at sights they will probably remember for the rest of their lives.
And that’s the problem.
Traffic in the valley, especially on summer weekends, had become legendary by the end of the 2010s, inspiring think pieces with headlines such as “Inside Yosemite’s Traffic Meltdown” and “The Siege of Yosemite Valley.”
In June 2020, to limit crowds in the early days of the COVID-19 pandemic, the park introduced a controversial system requiring a reservation before entering.
That left a lot of would-be visitors frustrated, but those lucky enough to snag a reservation were treated to the most peaceful, serene Yosemite Valley experience in years.
Since then, the reservation system has been tweaked repeatedly as administrators searched for a sweet spot between welcoming more visitors and retaining the peace of the great outdoors.
In February, the Trump administration, which had already slashed the national park system’s staff by about 25%, scrapped the reservation system and replaced it with “targeted management” of crowds.
“We are committed to visitor access, safety, and resource protection, and will continue active traffic management strategies to ensure a great visitor experience,” Yosemite Supt. Ray McPadden said at the time. “While reservation systems are one valuable management tool, our data demonstrates that a season-wide reservation requirement is not the most effective approach for the coming season.”
A crowd of tourists gather to take pictures of the Yosemite Valley on March 23, 2025, in Yosemite National Park.
(George Rose / Getty Images)
But the new approach is already getting harsh reviews, and the busy season hasn’t even begun.
During “Firefall” in February — an annual phenomenon when sunlight lands on the water cascading from Horsetail Fall, making it glow orange and red, like molten lava — the crowds were reportedly nightmarish.
“I spent over an hour stuck in traffic leaving the park, and exiting felt more like leaving a major sporting event than it did visiting a national park,” Mark Rose, a senior program manager for the National Parks Conservation Assn., a nonprofit devoted to protecting the park system, wrote in a blog post.
“I saw an ambulance stuck in standstill traffic announcing over a megaphone for pedestrians and vehicles to move out of the way,” Rose wrote. “The views were incredible, but I don’t think I’d ever go back without a reservation system in place.”
It left Rose worried about a return to the bad old days of Yosemite traffic, when visitors would wait forever just to get to the gate, pay the $35 entrance fee and then run into road blocks, with signs turning them away because the valley was too crowded.
“That was not an unusual situation,” Rose said. “To wait in line for close to two hours to get into the park and then just be stuck driving around for hours trying to find any parking at any location within the park.”
Over the weekend, the wait in traffic to simply get through the park entrance was an hour and a half, according to Lorena Calvillo from Fresno, who posted pictures and video of the traffic on Yosemite National Park’s official Facebook page.
And once she got in?
“Gridlock. Cars everywhere. People everywhere. No parking. No space,” Calvillo wrote.
“This all comes right after the reservation system was lifted … and honestly, it showed,” she added. “Officials were literally telling people to avoid the Valley.”
Another visitor, Richard Smekal, posted about the conga line of climbers who packed onto the cables leading to the Half Dome summit. He shared a photo of the cables empty when he arrived at 9 a.m., and another taken two hours later.
“After I got down, I turned around and took the second photo,” he wrote. “The line was a continuous stream of people, barely moving — basically at a standstill.”
The cables can be deadly, especially in thunderstorms, when they become a slippery lightning rod. Being stuck there in a human traffic jam is a nightmare many experienced hikers and climbers would do anything to avoid.
A spokesperson for Yosemite did not respond to requests for comment.
Traffic is at a standstill on the Yosemite Valley floor in the summer of 2017 while a bus lane is empty and off-limits to visitors at Yosemite National Park.
Such is the case with Burney Falls, a Northern California waterfall whose loveliness became such a siren song to costume-wearing Instagram mermaids, selfie-taking TikTok tour guides and off-the-beaten-track road trippers that crowds grew and grew, until the natural wonder just couldn’t handle it any more.
Crowds in recent years have damaged trails, trampled plants and clogged rural roads.
Now, as part of a pilot program to reduce overcrowding, the California Department of Parks and Recreation will require advance reservations to visit the Shasta County waterfall on many days this summer.
“Burney Falls is a crown jewel of the California State Park System, and we want all visitors to have an enjoyable and memorable experience when visiting this one-of-a-kind destination,” State Parks Director Armando Quintero said in a statement. “By allowing visitors to make a reservation in advance, we can help keep crowds manageable and not push the park’s resources past the breaking point.”
The reservations, which can be purchased online, will be required to visit the falls Fridays through Sundays and on holidays during peak visitation season, from May 15 through Sept. 27.
On those days, McArthur-Burney Falls Memorial State Park will offer 103 parking passes for 8 a.m. to noon, an additional 103 passes for 1 p.m. to 5 p.m., and 35 passes for the entire day.
The day use passes will cost $11 per vehicle, according to State Parks, with discounts for seniors and people with disabilities.
California State Parks annual pass holders will pay no additional charge but must make reservations. Visitors with overnight campground or cabin reservations will not need additional passes for day use.
The 129-foot waterfall — a wide curtain of white water cascading from a basalt cliff face — generates its own rainbow and once was dubbed the “Eighth Wonder of the World” by President Theodore Roosevelt.
Visitors often endure long lines to get a selfie at Burney Falls. Here, Rachel Brussbau poses with her 1-year-old daughter, Sage, and Crysten Michol in July 2023.
(Paul Kuroda / For The Times)
But for much of its history, it “experienced limited visitation due to its rural location … and lack of publicity,” the State Parks department said in a statement.
“For generations of visitors, it had the reputation of a small, family-oriented park and one of California’s best-kept secrets,” the department said. “However, over the past decade, and especially with the growth of social media, that secret is now world-famous.”
Crowds swelled during the COVID-19 pandemic, when indoor public spaces closed.
A State Parks spokesperson told The Times in an email Monday that in 2015, Burney Falls had 121,495 visitors. Numbers “have steadily risen since that time, peaking at 322,192 visitors in 2020 during the pandemic,” the spokesperson said.
Since then, about 220,000 people have visited the park each year.
The spokesperson said the numbers account only for people who come in through the official entrance and not those who park illegally on the side of the road and enter off-trail.
Because so many people have veered off established trails, the park in recent years has experienced increased erosion and damage to sensitive vegetation and sacred tribal land, according to the State Parks department. Heavy traffic and illegal parking also have created unsafe conditions along State Highway 89, one of the heavily forested county’s main thoroughfares and a critical fire evacuation route.
“Campers with reservations are hesitant to leave the park, knowing that it may take up to two hours to re-enter on busy days,” the department statement read.
Because of limited parking, the gates often close for several hours each day.
“If lucky enough to gain entry, visitors inside the park are met with extreme overcrowding, long restroom lines, and overflowing trash cans instead of a peaceful, rejuvenating experience at one of the nation’s most awe-inspiring natural landmarks,” State Parks said.
In the summer of 2024, State Parks closed all access to the waterfall for the season to repair trails and slopes damaged by heavy crowds and storm erosion.
The department said it will evaluate the day use reservation system at the end of the summer and make adjustments if necessary for future peak visitation periods.
State Sen. Megan Dahle (R-Bieber), whose district includes Shasta County, said the pilot program “is likely to disrupt some trips” until word spreads.
“Unfortunately, for several years it has been clear something needs to change at Burney Falls,” Dahle said. “I hope this is an interim measure on the way to longer-term fixes to accommodate visitors.”
