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Airline passengers were issued a warning in a social media post shared by Jet2

Jet2 has issued a safety warning that applies to all passengers flying with the airline. The low-cost carrier has urged customers to ‘look for the gold tick’ when contacting its customer service agents on social media. The airline regularly responds to passenger questions on X as Jet2tweets, where the Jet2 team assists Jet2.com and Jet2holidays customers.

However, scammers may contact social media users, falsely claiming to be from Jet2. The official Jet2tweets account highlighted the possible risk to passengers in a recent post.

A team member warned a customer named Elaine to ‘look for the gold tick’ before replying to any messages sent to her on X. Elaine had contacted Jet2tweets with a question about an upcoming booking.

She wrote: “Jet2tweets Hi. We leave Faro for Liverpool on 19th April. Please could you advise what time we should arrive. We don’t need to check in any baggage. Thank you.”

Answering the question, Jet2 replied: “Hi Elaine, thank you for getting in touch. Our check-in desks open from two hours and thirty minutes before standard departure time. Please feel free to check in from this time. I hope this helps. If there’s anything further we can assist you with, please do let us know. Thank you, Rachel.”

In a follow-up response, another Jet2 team member issued a warning to Elaine, which applies to all passengers using X to contact the airline. Jet2tweets wrote: “Hi Elaine, it appears you have been reached out to by a fake account not affiliated with Jet2holidays. Please be vigilant when dealing with these accounts and be aware our only official account is @Jet2tweets (look for the gold tick).”

Jet2tweets is a verified account on X, as indicated by the gold tick next to its name. When customers click on the gold tick, it displays an official message from X, which reads: “This account is verified because it’s an official organisation on X.”

More information is available on the X Help Center, which explains the different checkmarks that social media users might see on the platform. For example, accounts that subscribe to X Premium could have a blue checkmark. Meanwhile, a grey checkmark is used for government officials or organisations.

Any X users impersonating a business or person risk permanent suspension. The Help Center states: “Impersonation is a violation of the X Rules. Accounts that pose as another person, group, or organisation in a confusing or deceptive manner may be permanently suspended under X’s misleading and deceptive identities policy.”

The guidance says that brands can file a report in the Help Center if they believe an account is posing as them. If an X user believes an account is misusing someone else’s identity, they can also report it as a bystander directly on the account’s profile.

Jury finds that two tweets posted in May 2022 by Musk contained false statements responsible for a plunge in Twitter’s share price.

A federal jury in California has found that tech tycoon Elon Musk misled Twitter shareholders, driving down the company’s share price as he was poised to buy it in a $44bn deal.

The verdict delivered on Friday in the class action securities lawsuit means the world’s richest person could be ordered to pay billions of dollars, according to damages calculated by jurors.

After a three-week trial in a San Francisco federal court – which included in-person testimony from Musk – the jury found that two tweets posted in May 2022 by the Tesla and SpaceX CEO contained false statements responsible for a plunge in Twitter’s share price.

Investor Giuseppe Pampena had filed the suit on behalf of people who sold Twitter shares between mid-May and early October 2022.

Jurors agreed that Musk violated a securities rule that bars false and misleading statements that sink a stock price, in this case that of Twitter, the verdict form showed. A lawyer for the plaintiffs estimated the damages at about $2.6bn.

But the nine-person jury absolved Musk of some fraud allegations, finding that he did not “scheme” to mislead investors.

Minutes after the judgement was announced, lawyers for Musk, who acquired the social media platform in late October 2022 and later renamed it X, said their client will appeal the decision, characterising it as a “setback”.

Musk, who has a near-constant presence on X, did not immediately react to the verdict, which marks a rare legal defeat for the billionaire often dubbed “Teflon Elon” for his ability to emerge unscathed from lawsuits he is expected to lose.

In 2023, a jury in the same San Francisco federal court cleared him within hours of similar charges brought by Tesla shareholders, following his 2018 tweets claiming he had the funding to take the automaker private.

Musk abandoned his effort to get out of buying Twitter in late 2022 after the company took him to court to uphold the contract. He has since merged the social media platform with his artificial intelligence startup xAI and his private space exploration firm SpaceX.

Forbes magazine earlier this month estimated Elon Musk’s net worth at $839bn, a figure based primarily on his stakes in his portfolio of companies including Tesla and SpaceX.