trusted

Trusted by Generations, Driven by Innovation

Global Finance (GF): Converse Bank has recently received a ratings upgrade from Moody’s. How will this improved rating impact the bank’s strategic initiatives and your ability to attract foreign capital and business?

Andranik Grigoryan (AG): A ratings upgrade enhances our credibility with International Financial Institution partners, which is a well-known axiom. However, for us, it’s more than just a means to secure cheaper financing or boost partner credibility. It’s an acknowledgement of our hard work. We consistently strive for excellence every day, not specifically to achieve a rating upgrade, but because it’s inherent to what we do.

This upgrade not only unlocks greater credibility and opportunities with international partners like IFIs but, more importantly, validates to our employees that their efforts are recognized by the international organizations and institutions that rely on us, and our valued customers.

GF: As a “young bank” that prefers “speed and convenience,” can you elaborate on how you differentiate Converse Bank from larger, more traditional players in the Armenian market?

AG: Our uniqueness comes from internal focus, not external replication. We don’t analyse competitors to imitate them; instead, we constantly innovate upon our own existing practices. This approach positions us as a disruptive force in the banking sector, prompting larger, more established banks to react to our initiatives, as evidenced by their attempts to replicate our marketing efforts and mobile applications. This dynamic is a source of pride for us, especially given the inherent difficulty for these larger institutions to pivot when their primary focus is on mirroring other banks.

We are actively striving for agility, with a vision for banking to be as seamless and immediate as a WhatsApp message. While this endeavour presents challenges for a bank with a 30-year history of conventional operations, we are confident in our shared vision and the significant progress we are making.

GF: How does your rebranding and focus on a new era of development align with Converse Bank’s long-term goals for growth and market share?

AG: Regarding our “rebranding,” it wasn’t a full rebranding but rather a brand refreshing. Converse Bank remains Converse Bank; nothing has fundamentally changed. The key addition to our identity is “Converse Bank: trusted by Generations.” Previously, this tagline was absent.

The public perception of Converse Bank was that of a very traditional institution, heavily reliant on national and family traditions. We wanted to build upon this perception, emphasizing that we are not exclusively a bank for young people, as many contemporary banks claim to be. We are a bank for everyone: for the elderly, parents, grandparents, children, and university students. We cater to all generations, passing on our values and services from one to the next, which solidifies our position as a bank “trusted by Generations.” This brand refreshing aims to reassure people that they can continue to rely on us, just as they have for decades.

Beyond trust, we also offer modern convenience. Our mobile application is flexible and intuitive, appealing to younger users, yet simultaneously straightforward enough for the elderly to use with ease. Once they try it, they tend to use it consistently. This is how we position ourselves within the market and among our competitors.

GF: What are the key ways you are leveraging AI and automation to improve internal efficiency, and how does that translate into a better customer experience?

AG: We are not an AI bank, but we leverage AI to enhance our efficiency. While we aim to automate and increase efficiency, we haven’t been entirely successful, largely due to language barriers. AI is more easily applied to widely spoken languages like English, making it challenging for languages that are less prevalent.

Despite these challenges, we achieved a significant milestone by becoming the first bank in Armenia to use machine learning for optimizing cash management in our branch and ATM networks. This was a crucial step, leading to over a 30% increase in efficiency. We also plan to integrate AI into all aspects of our scoring systems, where it will play a vital role.

GF:  What are the biggest economic opportunities and challenges for Armenian banking in the next 3-5 years?

AG: Armenia’s banking system, despite operating in a challenging environment with 17 banks serving a population of only 3 million, is highly competitive and flexible. This competition drives significant investment in technology.

Looking ahead, Armenia has the potential to become a regional hub for international transactions and money transfers, leveraging its geographical position at the crossroads of Asia and Europe. Furthermore, if new government policies succeed in opening borders with neighbouring countries, Armenia could become a very attractive market for investment, facilitating increased flows of goods and capital. I am quite optimistic about these prospects.

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Chancellor says she can be trusted with the UK’s finances despite claims she misled the public

Jennifer McKiernanPolitical reporter

Laura Kuenssberg presses Rachel Reeves on whether the public was misled before Budget

Chancellor Rachel Reeves has rejected claims she misled the public about the nation’s finances in the run-up to her Budget.

Reeves was challenged on the BBC to explain why she had repeatedly warned about a downgrade to the UK’s economic productivity forecasts – including in a speech on 4 November – ahead of Wednesday’s Budget.

It has since emerged the Office for Budget Responsibility (OBR) told her in mid-September the public finances were in better shape than widely thought, with Reeves omitting to mention a forecast of higher wages.

Reeves said the OBR figures were clear there had been “less fiscal space than there was” and that she had been “upfront” about her decision-making. But Conservative leader Kemi Badenoch repeated her call for the chancellor to quit.

When pressed on the issue on BBC One’s Sunday with Laura Kuenssberg, Reeves said she did not “accept” she had been misleading.

Badenoch, also appearing on the programme, said she was not satisfied with the chancellor’s denial, however.

The Conservatives have accused the chancellor of giving an overly pessimistic impression of the public finances as a “smokescreen” to raise taxes, with Badenoch claiming Reeves had “lied to the public”.

But Downing Street has denied the accusations and Prime Minister Sir Keir Starmer is expected to back Reeves’ budget decisions in a speech on Monday, saying the chancellor’s decisions would help tackle cost of living pressures and lower inflation.

Reeves was asked by Kuenssberg if she could be trusted, responding that she could.

Kuenssberg then outlined what the chancellor said in a speech on 4 November, when Reeves indicated there was less cash than previously forecast due to a productivity downgrade, and she was likely going to need to raise taxes as a result.

Reeves explained that, despite what critics were saying, “I didn’t have an extra £4bn to play with” but instead that the OBR figures had been downgraded from £9.9bn headroom in spring to £4.2bn in the autumn.

Headroom is the term for money left over after the government meets its expected budget costs under its own fiscal rules, providing a financial buffer for unexpected costs.

“I clearly could not deliver a budget with just £4.2bn of headroom,” she said, as that would have been “the lowest surplus any chancellor ever delivered”, and she would “rightly” have been facing criticism for the headroom being too small.

She said: “I was clear that I wanted to build up that resilience and that is why I took those decisions to get that headroom up to £21.7bn.”

Pushed on whether she had exaggerated the situation in order to pave the way for a £16bn increase in welfare, Reeves said she also had to factor in policy choices made in the previous six months on welfare and the Winter Fuel Allowance.

She said: “I did say when those policies changed just before the summer that we would have to find that money in the Budget, so I was very upfront about that.

“Yes, I did make the decision in the Budget to scrap the two-child [benefit] limit – that was funded by increases on online gambling taxes and also by cracking down on tax avoidance and tax evasion, fully costed and fully funded, and lifting half a million children out of poverty.”

Asked if she had broken the spirit, if not the letter, of her manifesto commitment on taxation by freezing income tax thresholds, Reeves said: “I recognise I did not say that in the manifesto, but since then we’ve had both a significant downgrade in the productivity forecast but also huge global turbulence.”

She added: “I have to respond to all those things because, if I were to lose control of the public finances, we would be punished.

“Punished by financial markets that hold £2.6tn of public debt, and punished with higher interest rates, which wouldn’t affect just the country but would also affect every single business that borrows, and every single family that has a mortgage.”

Kemi Badenoch on Reeves: ‘I believe she should resign’

Badenoch said she was “absolutely not” satisfied with Reeves’ explanation and she should instead have cut welfare spending.

She said: “The chancellor called an emergency press conference telling everyone about how terrible the state of the finances were and now we have seen that the OBR was telling her the complete opposite.

“She was raising taxes to pay for welfare – the only thing that was unfunded was the welfare payments that she has made, and she’s doing it on the backs of a lot of people out there who are working very hard and getting poorer – and because of that I believe she should resign.”

She accused the chancellor of trying to “pitch-roll her budget – tell everyone how awful it would be and then they wouldn’t be as upset when she finally announced it”, which could constitute “market manipulation”.

Tory shadow chancellor Mel Stride has written to the Financial Conduct Authority asking it to investigate “possible market abuse” by people working in the Treasury and Downing Street in the run-up to the Budget. The SNP has also written to the body.

The Conservatives have also written to the prime minister calling for Reeves to come before MPs on Monday to explain her conduct surrounding the Budget and period leading to it.

Reform UK Leader Nigel Farage has reported Reeves to the the independent adviser on ministerial ethics to investigate whether she broke the ministerial code over her pre-Budget interventions.

Meanwhile, Liberal Democrat deputy leader Daisy Cooper said there were “very serious questions to answer” and is understood to have submitted an urgent question in Parliament on the issue.

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