Travel delays strikes and disruption

BUSY trains are being axed over a driver shortage, causing Christmas chaos.

Passengers planning to travel on Cross Country trains are today facing major disruption over the dwindling staff numbers – amid warnings from the operator.

A number of services between Manchester and Birmingham were cancelled on Sunday afternoon, with disruption expected until the end of the day.

It comes after a series of planned strikes by railway workers on CrossCountry Trains were called off.

Members of the Rail, Maritime and Transport union (RMT) were due to walk out for the next four Saturdays in a dispute over pay and staffing issues.

The train operator had warned of significant disruption on all its routes if the strikes had gone ahead.

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However, the union has announced that the dispute has been resolved.

An RMT spokesperson said: “We have resolved the dispute with the employer and no strike action will now take place.”

RMT members previously walked out on December 6 and 13.

Shiona Rolfe, Managing Director at CrossCountry previously told The Sun, prior to the U-turn they were “disappointed for our customers” over the initial decision to strike.

Network Rail warned passengers to expect delays through Christmas and the New Year ahead of major £130 million works.

The disruption is set to last for a total of a month over the festive period, while crucial work is carried out.

Announcing a raft of festive network upgrades, Network Rail boss Helen Hamlin said: “The period between Christmas and New Year is the quietest on the railway and it’s the best time for us to do the major projects that will take longer than a night or a weekend to complete.

“That’s especially the case this year as we have some very big plans for improving the railway that will mean people may have to travel home on different routes after Christmas than the way they travelled out. 

“Thank you to everyone for your patience and understanding and for planning ahead.”

Dover delays

Meanwhile, families getting away for Christmas yesterday were hit with long delays as a massive IT glitch continued to cause chaos at Dover.

The technical issue at the French border control resulted in motorists being trapped in their cars for hours and missing their ferries.

The delays continued today, with ferry passengers grinding to a halt on the approach to the Kent port this morning as nearly 30,000 cars were estimated to embark on outbound sailings during the festive period.

Peak traffic at the port will be between 6am and 1pm, when P&O Ferries, which operates some sailings from the port, urged customers to allow extra time for their journey.

Doug Bannister, chief executive of the Port of Dover, said: “To help ensure a smooth departure, we kindly ask all customers travelling with our ferry partners not to arrive any earlier than two hours before their scheduled sailing, just as you would if departing from a UK airport, and greatly appreciate everyone’s patience should there be any additional waiting time due to the high volumes of traffic.”

Sunday was forecast to be quieter than Saturday on the roads, but motorists were still facing delays on the M25 clockwise from Junction 15 to Junction 19 this morning.

A total of 3.5 million car journeys are expected on Sunday, according to RAC research, but motorists planning last-minute travel could face heavy traffic as 4.2 million getaways are predicted on Christmas Eve, which would make it the single busiest day over the period.

Drivers are being warned the worst hold-ups on December 24 will be between 11am and 7pm.

RAC figures suggest it could be the busiest Christmas getaway on record, with a total of 37.5 million leisure trips between Wednesday and Christmas Eve – the most in the week before Christmas Day since the company began recording the data in 2013.

OFFICIALS have called for the new EES system to be urgently reviewed with some passengers facing three-hour queues at passport control.

The new Entry/Exit system is set to be up and running by April 10, 2026 for non-EU citizens entering the Schengen area – but there has been a concerns due to huge delays at the border.

The new EES system started rolling out from October 12, 2025, in order to replace manual passport stamping with digital checks for non-EU travelers.

It was designed to eventually reduce airport wait times by automating border checks with biometrics.

But reports have recorded waiting times of up to three hours – and many travellers have taken to social media too.

On December 18, one person said about Lanzarote on X: “Landed at 14.30, over 2 hours later still at airport. This new EEs just is working. Hundreds of people in queue then they stamp passports. Ridiculous”.

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On the same day, The Portugal Post reported three-hour queues in the arrivals hall at Lisbon’s Humberto Delgado Airport due to a glitch with the EES system.

It even added that “officials are now weighing whether to switch the system off altogether during Christmas”.

Earlier in the month, one traveller said: “The new EU Entry/Exit System is off to a great start at Prague Airport, with a 3+ hour queue wrapped around the entire terminal right now.”

The Airports Council International (ACI) in Brussels is calling for an urgent review of the entry-exit system (EES).

ACI has said that the capturing of biometric data from third-country nationals entering the Schengen area has resulted in border control processing times at airports increasing by up to 70 per cent.

It added that this has impacted the passenger experience especially in airports across France, Germany, Greece, Iceland, Italy, Portugal and Spain.

The ACI has said that multiple factors have resulted in delays which include regular EES outages.

It reported persistent EES configuration problems, “including the partial deployment or unavailability of self‑service kiosks used by travelers for registration and biometric data capture”.

There is continued unavailability of Automated Border Control (ABC) gates for EES processing at many airports, and the unavailability of an effective pre-registration app.

Another factor is an insufficient amount of border guards at airports.

Olivier Jankovec, Director General of ACI EUROPE warned: “Significant discomfort is already being inflicted upon travelers, and airport operations impacted with the current threshold for registering third country nationals set at only 10 per cent.”

Currently, one in 10 travellers has to go through the digital registration.

But by January 9, 2026, the percentage is due to be raised to 35 per cent.

Mr Jankovec has warned that unless the issues are resolved this “will inevitably result in much more severe congestion and systemic disruption for airports and airlines. This will possibly involve serious safety hazards”.

He added: “We fully understand and support the importance of the EES and remain fully committed to its implementation.

“But the EES cannot be about mayhem for travelers and chaos at our airports. If the current operational issues cannot be addressed and the system stabilised by early January, we will need swift action from the European Commission and Schengen Member States to allow additional flexibility in its roll‑out.”

For more on EES checks, here’s everything you need to know about them from a travel expert.

Plus, here’s all the worst travel chaos predicted for the UK over the Christmas period.

TRAVELLING across the country for Christmas? Then there are some delays you need to look out for.

Each year hundreds of thousands of Brits will travel across the UK from A to B, to be somewhere for Christmas, battling busy roads, trains and airports.

Here’s everything you should know about travel over the Christmas period.

Air

According to the UK Civil Aviation Authority (CAA), data shows that Friday December 19, will be the busiest travel day, with around 460,000 people expected to head off on a flight.

The CAA also revealed that travel on Christmas Day itself is becoming popular, with 160,000 passengers due to fly – 13 per cent more than last year.

The regulator recommended that travellers check their route to the airport and their flight status before leaving home, as winter weather can cause delays.

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In addition, the CAA commented that it is important for passengers to understand their rights, including for when a flight is delayed or cancelled.

Alvaro Iturmendi, travel expert at Confused.com, said: “With record numbers of people expected to fly this Christmas, passengers should be prepared for a higher chance of disruption.”

“Busy airports combined with winter weather risks mean delays and cancellations are more likely.”

Heathrow, in particular, is expecting the busiest Christmas on record.

Heathrow CEO Thomas Woldbye said: “We are fully prepared to deliver an exceptional Christmas experience, ensuring passengers enjoy the festive atmosphere across our terminals.

“Millions of passengers have enjoyed exceptional levels of service across the airport this year and those travelling through Heathrow this December can look forward to the best possible start to their journeys this holiday season.”

Flight compensation rules

A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.

What are my rights if my flight is cancelled or delayed?

Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.

If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.

You will be able to get your money back for the part of your ticket that you haven’t used yet.

So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.

But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.

When am I not entitled to compensation?

The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.

Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.

Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).

Will my insurance cover me if my flight is cancelled?

If you can’t claim compensation directly through the airline, your travel insurance may refund you.

Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.

Remember to get written confirmation of your delay from the airport as your insurer will need proof.

If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.

Road

The AA is predicting that this year will be the busiest Christmas on record for Britain’s roads.

According to the AA forecast, Friday December 19, is set to be the busiest with around 24.4 million cars hitting the roads.

Shaun Jones, AA expert patrol, said: “Our advice is simple: plan ahead, check your route and allow extra time.

“The AA Routeplanner will help you avoid the queues.

“Pack essentials, keep your tank or EV charge topped up, and don’t let congestion steal your Christmas sparkle.

“If you’re leaving your car parked over the festive period, start it for a few minutes every couple of days to ensure it’s ready for January.

“The M27 closure adds an extra twist to the seasonal story, so if you’re travelling in Hampshire, think about alternative routes. Our patrols will be out in force to keep Britain moving, but the best way to avoid a Christmas cracker of a breakdown is to prepare before you set off.”

Colin Stevenson, road safety information lead at National Highways, said: “Christmas is all about spending time with family and friends, and the last thing anyone wants is a breakdown getting in the way of festive plans. Spending a few minutes checking tyres, lights, screenwash, fuel and keeping an eye on the weather, can make a real difference.

“With so many people travelling, our teams are working around the clock to keep the country moving.

“We’ve got 530 gritters on standby and over 250,000 tonnes of salt in reserve and ready to use. We also plan to remove as many roadworks as possible, but some work will still need to continue.

“Drivers should check their route before they travel.”

Regarding car hire, Stewart Cahill, assistant vice president, rental, UK and Ireland at Enterprise Mobility, said: “Driving home for Christmas is a key part of the festive season for many – and we’re definitely seeing demand rise across our rental branches.

“Our research shows that the average round trip this Christmas will be more than 500 miles – the equivalent of driving from London to Middlesbrough and back – with nearly half of all holiday journeys happening by road.

“Car hire is especially popular with younger travellers this year, with almost a third of Gen Z and Millennials planning to rent for their Christmas trip.

“If you’re looking to hire a car, we’d recommend booking early to avoid limited availability closer to the holidays, especially for larger vehicles or one-way rentals. Planning ahead can also help lock in the best price and beat the last-minute rush.”

Coach

A spokesperson for National Express told Sun Travel: “The Christmas period is one of our busiest and our customers know they can count on us to get them to where they need to be, with the highest passenger numbers expected on 20th, 23rd, 26th and 27th December.

“Routes from London, Bristol, Birmingham and Manchester, as well as major airports such as Stansted and Heathrow, are particularly busy as people travel to see family and friends.

“On Christmas Day itself we are operating the nation’s largest festive coach network, with 355 services from 96 locations.

“Given the planned rail disruption over the festive period we’re expecting our coaches to be busy and have increased capacity to meet demand.

“Customers are strongly advised to book early to guarantee a seat and allow extra time for their journeys, especially when travelling to airports.”

Rail

According to The Independent, December 20 and December 22 will be the busiest days for rail.

Network Rail has listed a number of services that will be disrupted online.

These include no trains running on Christmas Day across the UK and on Boxing Day, there will be a reduced service.

There will be a number of engineering works taking place over the festive period as well.

Works include no trains to or from London Liverpool Street Station from December 27 to January 1.

There will also be no trains to or from London Waterloo Station or Vauxhall on December 27 and 28, with services starting and terminating at Clapham Junction.

A limited service will also run to and from London Waterloo from December 29 to January 2.

Buses will replace trains between Milton Keynes Central and Rugby/Northampton from December 27 to January 4 and journeys on the West Coast Main Line between London Euston and the Midlands/North West England/Scotland will be disrupted.

Buses will replace trains between Carlisle and Lockerbie from January 1 to 7, as well as between Dalmuir and Balloch/Helensburgh from December 27 to 31.

And no trains will run between Cambridge and Cambridge North, Bury St Edmunds and Stansted Airport from December 27 to January 4.

Ferry

For those travelling via ferry from the Port of Dover, there are also some dates where lots of people are expected to be travelling.

Doug Bannister, chief executive of the Port of Dover, said: “The weekend before Christmas is expected to be particularly busy, with peak traffic anticipated between 6am and 1pm from Friday, December 19, to Sunday, December 21.

“To help ensure a smooth departure, we kindly ask all customers travelling with our ferry partners not to arrive any earlier than two hours before their scheduled sailing, just as you would if departing from a UK airport, and greatly appreciate everyone’s patience should there be any additional waiting time due to the high volumes of traffic.”

Irish Ferries, in particular, is expecting lots of traffic from this weekend.

From December 19 onwards, sailings are expected to be busy on both Dover-Calais to the Continent and on Irish Sea routes from Holyhead and Pembroke, Irish Ferries told Sun Travel.

The operator added that there are still some sailings that are dealing with the aftermath of Storm Bram and advised passengers to have confirmed booking, as well as checking the status of their sailing via the Sailing Updates pages online.

In addition, Irish Ferries also suggest that travellers need to make preparations if they intend to travel with their pet, by booking a space in the Pets Den.

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