Travel delays strikes and disruption

NEW data has revealed the best – and worst – airlines in the UK.

In a new Which? report, Jet2 has been named the best airline in the UK, based on the responses of 5,500 travellers.

The airline – which was the only airline with short-haul flights to be named a Which? Recommended Provider – achieved an average score of 76 per cent based on several categories including boarding, customer service and seat comfort.

Last year, Jet2 cancelled fewer flights last minute than its biggest rivals.

This helped the airline to hold on to four stars for its booking process, customer service and value for money.

One customer said: “Compared with other budget airlines they give you a generous luggage allowance, which makes such a difference.”

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And unlike other budget airlines, Jet2 allows passengers to take on board one piece of hand luggage – as long as it weighs no more than 10kg and isn’t bigger than 56cm x 45cm x 25cm – free of charge, each.

And you can also bring a small, under-seat bag as long as it is not bigger than 40cm x 30cm x 20cm.

More than 76 per cent agreed they hadn’t had any problems with their flight, whilst only 63 per cent said this about Ryanair.

When it comes to other short-haul airlines that performed well, Lufthansa and Norwegian scored 73 per cent satisfaction, British Airways, TUI and KLM each scored 72 per cent, Aer Lingus scored 71 per cent and Air France scored 69 per cent.

At the other end of the table, it might not come as a surprise that Ryanair finished bottom, achieving a satisfaction score of just 55 per cent.

The airline, which is often called out for having hidden fees, scored two stars for its booking process, boarding, customer service and cabin environment.

It then also achieved just one star for seat comfort, with one customer commenting: “The plane is dirty and the seats are awful.”

And even though the airline did get three stars for value for money, another customer added: “It is billed as a budget airline but they make money from extras which far outweigh price savings on other flight companies.”

In total, over a third of Ryanair’s customers said something went wrong with their journey.

A spokesperson for Ryanair said: “Neither we nor our 208million passengers pay any attention to these made-up manufactured surveys or their fake results.

“Every passenger booking a flight has a choice and last year 208million consumers chose Ryanair, while nobody reads or pays any attention to Which? fake surveys.”

Wizz Air also didn’t do too great, scoring just 59 per cent for customer satisfaction.

The budget airline achieved two stars in most categories and then three stars in the value for money category, with one customer remarking that the airline is “consistently terrible and overpriced”.

Passengers also noted how the airline has poor customer service and lack of communication around delays.

A spokesperson for Wizz Air said: “Once again, Which’s survey relies on a tiny sample size.

“While the total number of passengers surveyed was 5,500 – only 259 of those actually flew with Wizz Air.

“That’s less than five per cent of those surveyed, and only 0.002 per cent of passengers carried on WIZZ flights to and from the UK in 2025.

“This tiny sample size of Wizz customers is a point we’ve raised with Which for the last three years, which has also been echoed by other airlines.

“Despite raising our concerns about how misleading this figure is, there have been no major improvements, and the survey remains entirely unrepresentative of what the vast majority of customers have experienced – and therefore an inaccurate source of information for the British public.”

EasyJet did slightly better, scoring 67 per cent overall, with three stars for its booking process and value for money and two stars for its customer service, seat comfort and cabin environment.

The budget airline also improved its punctuality over the past two years with fewer cancelled flights.

A spokesperson for easyJet said: “With around 40 per cent of our customers choosing to travel with just the fare and our customer satisfaction scores at a ten year high, it’s clear that customers continue to value this choice and our service.

“Given this survey is not weighted, it simply isn’t representative when comparing with airlines who carry far fewer passengers.”

Which? also found that the price for flights with low-cost airlines often shoots up once you add cabin bags to your booking.

And these prices usually don’t become clear until towards the end of the booking process.

Rory Boland, editor of Which? Travel said: “It’s outrageous to see Ryanair and Wizz Air openly scoff at the poor experiences of their own customers.

“They love to blow their own trumpet about the number of passengers who fly with them, but on many routes, there is simply no other choice.

“Many other passengers fly with them because of the enticingly low headline fares.

“But ridiculously expensive charges for baggage and other add-ons mean they are no longer guaranteed to be the cheapest option.

“We’ve repeatedly found that airlines that include baggage and seat allocation in their fares can actually work out cheaper overall.

“Fly with anyone else, if you can.”

Sun Travel has also contacted the airlines mentioned for comment.

In other aviation news, two UK airports are about to be much easier and cheaper to travel to – after thousands fined £100.

Plus, another English airport introduces hugely unpopular charge for passengers.

TWO major UK train stations are shutting down for 22 days over the summer.

Southern Eastern Railway will carry out engineering works which will affect journey time for 10,000 commuters.

From Sunday 26 July to Sunday 16 August, Charing Cross and Waterloo East stations will be closed for essential track and bridge repairs.

Officials say the closures are part of a £20 million overhaul that’ll see nearly 1,800 metres of old, worn-out track ripped up and replaced between Waterloo East and Charing Cross.

Customers have been advised that their journeys might be different and take longer.

Routes to London will remain open but will instead be diverted to other stations.

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Southeastern services into Charing Cross will be redirected to Victoria, Cannon Street and Blackfriars stations.

Some trains will be terminating at London Bridge while tickets will be accepted on alternative rail routes, London Underground and buses.

The ageing track, which was last replaced more than 35 years ago, has caused repeated faults on the approaches to Charing Cross.

This has led to hundreds of hours of delays, leaving frustrated commuters stuck on platforms or stranded on packed trains.

As well as ripping up and replacing worn-out track, engineers will tackle drainage upgrades at Waterloo East and carry out vital structural repairs to Hungerford Bridge.

The three-week closure is expected to prevent future shutdowns during bank holidays and weekends and will deliver more reliable service.

Scott Brightwell, Director of Operations and Safety, South Eastern Railway, said: “We know closing Charing Cross and Waterloo East for 22 days is a significant change and we’re sorry for the disruption it will cause.

“This is not a decision we’ve taken lightly. We’ve looked long and hard at every possible option and although none of them are without impact, a single summer closure is the least disruptive and most efficient way to carry out this vital work.”

TWO UK airports will be much easier to travel to in less than two weeks and could save you from a hefty fine.

Contactless payment will make it easier to travel to London Stansted and London Southend Airports from March 8.

The update applies to some Greater Anglia routes and means that passengers travelling from London Liverpool Street Station to either airport, can tap-in and tap-out on their journey.

In total, across Essex, 20 stations will be added to the contactless network.

Before, passengers were travelling to Stansted Airport using their contactless cards at the start of their journey not realising that you could not use contactless at the end of their journey, at the airport, reports London TravelWatch.

This meant that passengers would need to purchase a ticket instead, to avoid a £100 penalty.

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If they did try to tap-out, they would get an automatic £100 fine, plus the price of a standard single ticket – though the fine would be reduced to £50 if paid within 21 days.

Data released back in 2019 revealed that the number of people fined had risen by over 16,000 in just two years.

At the time, London TravelWatch’s boss Michael Roberts told the Daily Mail: “It’s plainly wrong that passengers continue to be unfairly penalised for not knowing that contactless payment isn’t accepted at London Stansted Airport.

“With ‘London’ in its name, people quite reasonably assume they’ll be able to tap out using a contactless card, especially when they were allowed to tap in using one at the start of their journey.”

Despite the update, passengers will still NOT be able to use their Oyster cards in the stations.

Contactless can sometimes be cheaper than purchasing a ticket.

Your fare will either be based on a peak or off-peak single for each journey you make.

And daily and weekly caps will be applied to journeys into and within London.

The Stansted Express links London Liverpool Street Station with Stansted Airport, taking about 48 minutes.

The trains are usually every 15 minutes, with fares starting from £9.90 per person.

In comparison, the journey from London Liverpool Street to Southend Airport takes about 50 minutes.

Commuters will benefit from the update too, as stops such as Southend Victoria, Witham, Chelmsford, Harlow Town and Bishop’s Stortford have all been added to the contactless payment option.

Greater Anglia’s managing director, Martin Beable, said: “We are pleased to be able to confirm that pay-as-you-go contactless ticketing will be introduced at a further 20 stations from March 8, making travel across our network simpler and more flexible for customers.

“This extension is another important step in modernising ticketing on the railway, allowing passengers to tap in and out and pay for the journeys they make, while improving the overall experience for those travelling into and out of London.”

The update comes as part of a wider programme to simplify fares and ticketing across the rail industry, which both the Department for Transport and Transport for London are working on.

In other rail news, thousands more Brits will get a £126 discount on rail travel as certain rules have been relaxed.

Plus, a miniature railway has unveiled a new electric steam train and it’s right by the best place to live in the UK.

SPRING Break travelers are set to be hit by disruption amid the partial government shutdown.

Major airlines and travel groups have urged Congress to sort out funding for thousands of Transportation and Security Administration workers.

It comes as millions of high school and college students are preparing to travel nationwide for Spring break.

The annual one-to-two-week academic vacation period is kicking off soon.

But, holidaymakers and flyers will be hit by annoying flight delays and longer wait times at security due to the partial US homeland security shutdown, according to travel groups and airlines.

And, TSA staff are likely to suffer financially, reported Simple Flying on Saturday.

“Not again: 50,000 TSA officers face unpaid work as shutdown threatens Spring Break travel,” its headline warned.

“As yet another government shutdown looms, so does one of the busiest travel times of the Year — spring break,” said U.S. Travel, Airlines for America, and the American Hotel & Lodging Association in a joint statement last Friday.

“Travelers and the U.S. economy cannot afford to have essential TSA personnel working without pay.”

They warned that the funding delays raise “the risk of unscheduled absences and call outs, and ultimately can lead to higher wait times and missed or delayed flights.”

The partial government shutdown began on Saturday over money for the Department of Homeland Security.

Congressional Democrats and President Donald Trump’s team failed to reach a deal on legislation to fund the department through September.

And their inability to reach a compromise has sparked huge concern within the travel and hospitality industry – particularly with Spring break looming, plus the FIFA World Cup 2026.

The United States, along with Canada and Mexico, will be hosting the biennial football competition from June 11 through July 20.

Airlines for America also warned that funding uncertainty is “creating lasting damage to the entire travel ecosystem.”

The organization said the damaging interruption would hit “airlines, hotels and thousands of small businesses the travel industry supports.”

Tips on getting through TSA security faster during the 2026 partial shutdown

Funding for the DHS expired at midnight last Friday

The 95% of TSA workers deemed essential personnel will be required to keep working – but without pay.

To minimize delays at the airport:

• Arrive at the airport with ample time to pass through airport security – about 1–2 hours before your flight
• Ensuring you are dressed without excess layers or metal devices
• Slip-on shoes also make the screening at TSA much quicker

Source: Simple Flying

“With America’s 250th anniversary and the 2026 World Cup this summer, the nation should be focused on showcasing the country on the world stage and maximizing the multi-billion-dollar economic opportunity these events bring,” the statement added.

“A lapse in TSA funding will significantly undermine those efforts.

“Last year’s shutdown alone resulted in an economic impact of $6 billion —nearly $140 million per day — and disrupted travel for more than 6 million travelers.”

FATAL SHOOTINGS

It comes days after Delta Air Lines’ boss told international visitors ahead of the World Cup that the U.S. remains a welcoming destination despite the controversial crackdown on immigration.

“Hopefully, the World Cup will bring a lot of Europeans, a lot of international visitors into the US market,” said Ed Bastian last Thursday.

“Yes, the US has a focus on immigration. This is not immigration. This is tourism,” Bastian added.

“And as long as people are coming with the proper credentials, they’re not having any issues.”

Democrats are demanding changes to how immigration operations are conducted after the fatal shootings of U.S. citizens Alex Pretti and Renee Good by federal officers in Minneapolis last month.

Congress is on recess until February 23.

OFF SICK

The longer the shutdown continues, the more likely flyers will be hit with delays as they will have to queue in longer lines at airports if workers call in sick.

Ha Nguyen McNeill, the acting TSA administrator, explained last Wednesday that TSA remained “laser-focused on returning the U.S. back to being the top global travel destination.”

Spring break 2026 – in numbers

• Spring breakers are primarily high school and college students
• 2 million college students travel for the holiday nationwide
• Florida enjoys a $2.7 billion economic windfall from Spring break
• Cancun’s Spring break tourism brings in $300 million yearly
• More than 500,000 students flock to South Beach Miami
• 1.5 million visitors attend Spring break in Panama City Beach
• Only around 30% of bookings are made within 30 days of travel
• The most popular domestic beach destinations this year are: Orlando, Fort Lauderdale, Miami, Los Angeles, and San Diego

Sources: Travel Awaits and Gitnux

However, this can’t happen “in a timely manner if Congress does not fund DHS through the end of Fiscal Year 2026.”

“With the United States hosting the 2026 FIFA World Cup in June of this year, TSA does not have the luxury of time to prepare for the influx of passengers and international travelers,” McNeill warned.

“A lack of funding and predictability will pose significant challenges on our ability to deliver transportation security for the American public with the level of excellence we expect, and the American taxpayer deserves.”

It follows a record 43-day shutdown last fall.

TSA agents fall under the DHS.

A MAJOR UK train station has closed for nine days as planned upgrades get underway.

Rail passengers can expect disruptions as the bustling travel hub undergoes a “once-in-a-lifetime overhaul”.

Network Rail is investing £8 million in an upgrade to Manchester Piccadilly train station in an effort to reduce future service disruptions.

Track and signalling upgrades are scheduled to take place from Saturday, 14 February to 22 February.

The southern approach to station, which was built in the 1980s, will see significant upgrades to a stretch of track.

Network Rail previously explained that issues with its outdated infrastructure can disrupt all trains running in and out of Manchester.

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This amounts to around 400,000 trains into the station every year.

Manchester Piccadilly has advised passengers that no trains from the south and east of the city will run into the station over the half-term break.

Some trains from across the north will also be impacted as well as direct connections to Manchester Airport station, which were impacted by a signal failure earlier this week.

Services normally running to and from Manchester Piccadilly will terminate at other stations, including Stockport, over the next nine days.

Platforms 1-12 will be closed but the concourse will remain open to the public, while there will be a limited service westbound from platforms 13 and 14.

Julien Dehornoy, Network Rail’s North West & Central deputy regional managing director, said: “Once the job is done, we will have a better, more reliable railway. 

“The major overhaul over six railway lines can only take place during a full railway closure and we are working closely with train operators, TfGM and Manchester City Council on alternative travel plans to keep people on the move.”

RAIL services to and from a major UK airport are currently down, sparking travel chaos.

Passengers are facing major disruptions and delays due to a points failure on the line.

All trains between Manchester Piccadilly and Manchester Airport are currently cancelled.

Trains are currently unable to run in either direction, with Northern, TransPennine Express, and Transport for Wales services all affected by the issue.

The points failure has occurred near Heald Green, approximately half way between the two stations, according to National Rail.

Passengers are advised to use the Metrolink or buses to travel between Manchester city centre and the airport this afternoon.

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National Rail said “major disruption” is expected until at least 5pm today.

Network Rail confirmed it is “on site to investigate and resolve the issue”.

Failure to operate points correctly creates difficulties in safely switching tracks and avoiding rerouting trains.

One broken part can trigger larger, systemwide service outages.

The disruption comes ahead of planned engineering works on rail lines in the area scheduled to begin this weekend.

Anyone planning to travel should should check real-time updates through the official websites and apps of the applicable rail operators and consider alternative routes. 

TRAVELLERS are facing major disruption as one of Europe’s busiest airports was forced to shut today due to freezing rain and black ice.

The shutdown has left passengers stranded and flights grounded as crews battle to make runways safe amid worsening winter conditions.

According to FlightAware, around 170 flights at Berlin Brandenburg Airport have been cancelled in the last 24 hours.

Operations came to a sudden standstill on Thursday at 6pm CET, with the airport saying on its website: “Due to weather conditions, no take-offs or landings are currently possible.”

The airport remains closed today as adverse weather conditions continue to disrupt transport across north Germany.

Berlin Brandenburg Airport said in a statement: “We currently have freezing rain and black ice and cannot yet predict when takeoffs and landings will be possible.

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“Passengers need to be patient and expect significant delays and cancellations.”

British Airways and EasyJet cancelled some of their morning services from London airports to Berlin.

Lufthansa also scrapped a number of flights in and out of the city.

German weather service DWD warned of “significant slipperiness” caused by icy conditions spanning Berlin to the Baltic Coast and Polish border.

Forecasters were uncertain about when travel disruptions might ease, with the cold snap anticipated to continue across northwest Europe into next week.

Germany’s national railway operator Deutsche Bahn said train service between Berlin and Hanover have also been affected by the icy weather.