Customers are being sent emails that explain everything they need to be aware of
Keep your Sky account safe from scammers (stock image)(Image: Getty)
Sky is sending emails out to customers with a message about ‘security’. In the UK, Sky serves more than 25 million people, about 36% of all households. Sky Broadband boasts nearly 5.8 million active users and employs around 20,000 people across the UK.
In a new email delivered to its customers, the connectivity company reminded people about the importance of watching out for scammers. It said: “At Sky, we’re committed to helping you keep your account secure. So, we wanted to give you some tips on how to stay vigilant.”
Urging customers to stay safe and explaining what steps to take, Sky added: “Sometimes, scammers pretend to be trusted brands so that they can try to trick you into sharing your personal information or even placing an order they may ask you to send on to them when it arrives.
“If you’re unsure about a call, text or any other message, end the conversation. Head to the My Sky app or sky.com to see if anything looks wrong — be sure to check your account details and your recent orders.”
For customers who receive calls, texts and WhatsApp messages, Sky advises “stay vigilant”. It says: “Fraudsters can sound convincing, especially if they rush you, pressure you, or offer a deal that seems too good to be true.”
Remembering the following information “will help you stay in control”
- Sky will never ask for the password you use to sign into the My Sky app or sky.com
- Ask you to place an order on our website while on the phone with you.
- Tell you to share your screen on any device.
- Ask you to read out your full payment card details (unless you contacted us first).
- Pressure you into making decisions.
Sky says it always sends texts “from Sky”, adding: “Be cautious of other senders claiming to be us.” The company also says it will always give you the option to hang up and contact the customer service team if you’re unsure.
It added: “Use our verified Sky UK WhatsApp Business account — look for the blue tick. Remember, if anyone contacts you unexpectedly, sounds urgent, or asks for details, stop and take a moment.”
In terms of deliveries, Sky urges customers to be aware that if someone asks to return items they weren’t expecting to receive, or pressures them to return something using a QR code or courier. It says: “If you ever need to return Sky equipment, always use Sky’s official returns process.”
For more info, head to sky.com/returns. To find out more about how to protect yourself from scams, visit: sky.com/scamsafe.
What to do if you think you’re a victim of a scam
If you believe you’ve fallen victim to a scam, reach out to your bank right away if you shared any money or personal information. After that, make sure to report the incident to Action Fraud, the UK’s national reporting centre. You can do this by calling 0300 123 2040 or by visiting the Action Fraud website. It’s important to act quickly to protect yourself.