Sewage

A recent visitor to a hotel dubbed the UK’s worst said their room was dirty, had stained walls and smelt of sewage with no ventilation – although remarkably they found one aspect of the premises ‘magnificent’

It was always going to be a bit of a risk staying at what has in recent years been labelled the worst hotel in the UK by other appalled guests. However one plucky visitor decided to see if the reviews really were justified at the Grand Hotel in Scarborough.

Sadly they claim their stay there pretty much lived up to expectations with a dusty room, dirty toilet and foul smell coming from the bathroom, which they didn’t want to get undressed in.

The restaurant was also a let down with ‘stale’ food, ‘dirty cutlery’ and staff struggling to clear up the mess left behind by other diners. However there was one part of the large Victorian building that surprised them with its beauty.

Posting under the name Angiebarbara, the appalled traveller shared their thoughts on Tripadvisor in a critique entitled ‘The not so grand!’. They had visited the beach front hotel, which overlooks Scarborough’s harbour and South bay in August this year and had clearly read the large volume of poor reviews previously written. “Unfortunately the many not so great reviews are true and I had to see it first hand to believe it,” they wrote before going into great detail about what they discovered.

“The rooms are dirty with dust, holes and spills up the walls, creaky floors and filthy windows that don’t open and have no air con or ventilation and are tiny and constricted. When you first walk in the smell really hits you and especially as you open the bathroom door. All I can describe the smell of is raw sewage and the stuffiness of the room makes it overbearing,” they said, adding that the beds were “small with sunken matresses and hard pillows”.

They were so disgusted by the “tiny” bathroom itself that they didn’t want to undress in there, preferring to keep their footwear on instead. They said it: “Had ground dirt in the walls and flooring, rusty taps and mouldy shower and brown stains on the ceiling. The toilet was stained. The shower was missing a glass panel, not that I’d have attempted to undress in there, it was bad enough walking in with my shoes on,” they fumed.

Elsewhere in the hotel, they found ‘unclean’ cutlery and glasses in the dining room at breakfast with staff unable to keep up with the clearing required, so the reviewer, “had to brush the seats before sitting down and dodge the debris on the floor”. The food itself didn’t fare any better with, “dry, stale bread and puddings” and “discoloured vegetables”.

Although the imposing building is Grade II listed, the front of the premises has little “kerb appeal”, according to the guest, who said it was littered with dustbins and “overflowing rubbish and bird excrement covering them and the paths”. The ‘unwelcoming’ seating area was also covered in bird mess too they said.

However they did flag that it was a “shame” the entrance to the building let down the south side because the views there were surprisingly “magnificent”. They concluded their scathing review by advising the management to spend a whole lot of cash to improve visitor experience. “If you’re looking for basic standard accommodation do not stay here at the not so grand hotel,” they wrote. “In my opinion this hotel needs several million pounds spent on it to restore its reputation and quality. Shame on whoever has let such a beautiful piece of Baroque style architecture turn to rubble!”

The property is owned by Britannia Hotels, which bought it in 2004. It did actually invest a whopping £7million refurbishing it and in 2017 it was named by Historic Britain as one of the top ten places, buildings and historical sites that tell the story of England and its impact on the world. When it was opened in 1867 it was the largest hotel and brick structure in Europe and was designed in a V shape to honour Queen Victoria. It was during this period that the hotel was a favourite among the elite in society.

These days though, business doesn’t seem to be quite as positive, with a poor 2.4 Tripadvisor rating and 4,325 people rating it terrible. Others that have recently stayed there have also shared their thoughts. One raged: “Avoid this vile hotel! We got put into room 1010 which is in the basement. The hotel had a vile smell, it was dirty, in need of renovation, and downright vile. The windows were full of dirt and bird muck and you couldn’t see out of them, the wardrobe had coat hangers slung on the floor with an old ironing board slung in there, there were cobwebs hanging down from the ceiling. I would not put my dog in that basement never mind human beings.”

Another advised to “avoid” it all costs: “The whole place is filthy, ignorant receptionists and terrible food,” they wrote. “Do not go here, clearly needs some new management. Credit to the lads on the bar, they were actually polite and showed some professionalism.”

However there is the occasional happy camper, with one being “pleasantly surprised” after hearing of its reputation: “After reading the reviews I wasn’t expecting much but everything was good,” they posted. “My room was spacious and clean. The bathroom looked newly fitted. I also had a sea view. The ground floor was beautifully decorated, where the reception, ballroom, bar etc are situated. The food was good. Breakfast and evening meals are self service. A spectacular building.”

Other positive reviews point to the hotel’s location near to the centre and the seafront. Some love the nostalgic charm of the building itself, while others find that aspect means it looks shabby and needs refurbishment.

The General Manager often replies to the reviews, which presumably takes up a large portion of his day. He posted a “genuinely sorry” message to Angiebarbara apologising for all the issues they encountered during their stay. “Cleanliness, comfort, and service are areas we take seriously, and it’s clear from your comments that we fell short in several respects,” they wrote addressing the complaints, adding: “Your observations regarding the condition of the room, the food quality, and the upkeep of the property have been noted and will be reviewed with our management and operational teams.”

Mirror Online has contacted Britannia Hotels for comment.

Sewage water has flooded the emergency department of Gaza’s Nasser Hospital after an Israeli strike damaged nearby infrastructure. Doctors warn the flooding increases patients’ risk of infections and disease outbreaks.

MIAMI — Worms in the food. Toilets that don’t flush, flooding floors with fecal waste. Days without a shower or prescription medicine. Mosquitoes and insects everywhere. Lights on all night. Air conditioners that suddenly shut off in the tropical heat. Detainees forced to use recorded phone lines to speak with their lawyers and loved ones.

Only days after President Trump toured a new immigration detention center in the Florida Everglades that officials have dubbed “Alligator Alcatraz,” these are some of the conditions described by people held inside.

Attorneys, advocates, detainees and families are speaking out about the makeshift migrant detention center that Republican Gov. Ron DeSantis’ administration raced to build on an isolated airstrip surrounded by swampland. The center began accepting detainees on July 2.

“These are human beings who have inherent rights, and they have a right to dignity,” said immigration attorney Josephine Arroyo. “And they’re violating a lot of their rights by putting them there.”

Government officials have adamantly disputed the conditions described by detainees, their attorneys and family members, but have provided few details, and have denied access to the media. A televised tour for Trump and DeSantis showed rows of chain-link cages, each containing dozens of bunk beds, under large white tents.

“The reporting on the conditions in the facility is completely false. The facility meets all required standards and is in good working order,” said Stephanie Hartman, a spokesperson for the Florida Division of Emergency Management, which built the center.

A group of Democratic lawmakers sued the DeSantis administration for access. The administration is allowing a site visit by state legislators and members of Congress on Saturday.

Descriptions from attorneys and families differ from the government’s ‘model’

Families and attorneys who spoke with the Associated Press relayed detainees’ accounts of a place they say is unsanitary and lacks adequate medical care, pushing some into a state of extreme distress.

Such conditions make other immigration detention centers where advocates and staff have warned of unsanitary confinements, medical neglect and a lack of food and water seem “advanced,” said immigration attorney Atara Eig.

Trump and his allies have praised this detention center’s harshness and remoteness as befitting the “worst of the worst” and as a national model for the deterrence needed to persuade immigrants to “self-deport” from the United States.

But among those locked inside the chain-link enclosures are people with no criminal records, and at least one teenage boy, attorneys told the AP.

Concerns about medical care, lack of medicines

Immigration attorney Katie Blankenship described a concerning lack of medical care at the facility, relaying an account from a 35-year-old Cuban client who told his wife that detainees go days without a shower. The toilets are in the same space as the bunk beds and can’t handle their needs, she said.

The wife, a 28-year-old green card holder and the mother of the couple’s 2-year-old daughter, who is a U.S. citizen, relayed his complaints to the AP. Fearing government retaliation against her and her detained husband, she asked not to be identified.

“They have no way to bathe, no way to wash their mouths, the toilet overflows and the floor is flooded with pee and poop,” the woman told the AP. “They eat once a day and have two minutes to eat. The meals have worms,” she added.

The woman said the detainees “all went on a hunger strike” on Thursday night to protest the conditions.

“There are days when I don’t know anything about him until the evening,” she said, describing waiting for his calls, interrupted every three minutes by an announcement that the conversation is being recorded.

No meetings with attorneys

The detainees’ attorneys say their due process rights are among numerous constitutional protections being denied.

Blankenship is among the lawyers who have been refused access. After traveling to the remote facility and waiting for hours to speak with her clients, including a 15-year-old Mexican boy with no criminal charges, she was turned away by a security guard who told her to wait for a phone call in 48 hours that would notify her when she could return.

“I said, well, what’s the phone number that I can follow up with that? There is none,” Blankenship recalled. “You have due process obligations, and this is a violation of it.”

Arroyo’s client, a 36-year-old Mexican man who came to the U.S. as a child, has been detained at the center since Saturday after being picked up for driving with a suspended license in Florida’s Orange County. He’s a beneficiary of the DACA program, created to protect young adults who were brought to the U.S. as children from deportation and to provide them with work authorization.

Blankenship’s Cuban client paid a bond and was told he’d be freed on a criminal charge in Miami, only to be detained and transferred to the Everglades.

Eig has been seeking the release of a client in his 50s with no criminal record and a stay of removal, meaning the government can’t legally deport him while he appeals. But she hasn’t been able to get a bond hearing. She’s heard that an immigration court inside the Krome Detention Center in Miami “may be hearing cases” from the Everglades facility, but as of Friday, they were still waiting.

“Jurisdiction remains an issue,” Eig said, adding “the issue of who’s in charge over there is very concerning.”

Salomon and Payne write for the Associated Press. Payne reported from Tallahassee, Fla.

A new Netflix documentary has captured the horrors on-board the ship dubbed the ‘poop cruise’

Holidaymakers on a lavish cruise liner were plunged into a real-life horror when a blaze cut off power, leaving them adrift in the Gulf of Mexico.

The ill-fated 2013 journey spiralled into chaos as the fire damaged electrical systems, immobilising the vessel and leaving it without lights, air conditioning, and even working loos.

This ordeal is now the focus of Trainwreck: Poop Cruise, a brand-new Netflix documentary released yesterday (June 24), which gives viewers a harrowing glimpse into the experiences of the Carnival Triumph’s passengers.

The preview hints at the chaos: “Soon raw sewage leaks out all over the ship, food supplies start dwindling and passengers begin to revolt. As the cruise company races to control the fallout, a media frenzy ensues. Soon everyone is talking about ‘The Poop Cruise’.”

Those intrigued by the incident and the boat featured in this new documentary may wonder what became of the ship. Some may even be brave enough to contemplate boarding her for a trip, reports Surrey Live.

But, is it still possible to book a holiday on the Carnival Triumph?

In line with standard practice for high-end cruise ships, the Carnival Triumph experienced a significant refurbishment and, as of 2019, has been navigating the seas with a new identity: Carnival Sunrise.

Still a favourite among cruisers, this celebrated liner remains operational throughout The Bahamas and the Caribbean with a lots of scheduled voyages for this year lined up, including a four-day trip to The Bahamas from Miami in November.

A spot in an inside cabin will cost travellers about $284 each, while those willing to splash out for a fancier space can expect to fork over up to $836 for a sumptuous luxury suite.

TripAdvisor has seen recent guests sharing their experiences on-board. One said: “For an older ship, it’s still a lot of fun – just temper your expectations. We stayed in a balcony cabin on deck 8. Yes, the bathroom looks outdated with its bright blue sink and shower curtain – but it’s part of the charm.”

Another traveller gushed said: “I loved every minute of being on the ship. The food and shows were amazing… It was everything I wanted and more!”.

In the wake of the fire incident aboard Carnival Triumph and the subsequent scrutiny, Gerry Cahill, then the president and CEO of Carnival Cruise Lines, assured holidaymakers that such a calamity would “not happen again”, as he announced an inquiry into the cause of the blaze.

In response to the forthcoming Poop Cruise documentary, Carnival released a statement to Surrey Live’s Screen Time reporters, saying: “The Carnival Triumph incident over 12 years ago was a teachable moment for the entire cruise industry.

“A thorough investigation following the incident revealed a design vulnerability which was corrected and led Carnival Cruise Line to invest more than $500 million across our entire fleet in comprehensive fire prevention and suppression, improved redundancy, and enhanced management systems, all in support of our commitment to robust safety standards.

“This is in addition to our vigorous Health, Environmental, Safety and Security (HESS) protocols that guide the entire Carnival Corporation fleet as we maintain our commitment to industry leadership in this area.

“We are proud of the fact that since 2013 over 53 million guests have enjoyed safe and memorable vacations with us, and we will continue to operate to these high standards.”

Trainwreck: Poop Cruise is now available to stream on Netflix

The infamous ‘Poop Cruise’ – where passengers were left stranded without any power and had to poo in bags – made global headlines back in 2013 as the chaos unfolded

Netflix documentary series Trainwreck explores some of the most bizarre, jaw-dropping, and at times downright revolting events in recent history. One particularly unforgettable episode focuses on a maritime disaster that made global headlines: the infamous “Poop Cruise”.

In February 2013, the Carnival Triumph cruise ship set sail from Galveston, Texas, with more than 4,000 passengers and crew onboard, bound for a leisurely four-day Caribbean getaway. But the holiday quickly unravelled into chaos.

On the third day, a fire erupted in the aft engine room. Though the blaze was quickly extinguished and no injuries were reported, it critically damaged the ship’s main power systems. The Triumph was left drifting in the Gulf of Mexico without propulsion, or basic functioning utilities.

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With the power out, vital systems failed, including air conditioning, refrigeration, and most importantly, the sewage and sanitation infrastructure. What followed was a nightmare.

Toilets stopped working. Raw sewage began leaking into hallways and cabins, filling the ship with a stench described by passengers as unbearable. Many were forced to relieve themselves in plastic bags and red biohazard bags, as bathrooms became unusable.

With the air conditioning offline, temperatures inside soared, making the interior suffocatingly hot and humid. Dozens of passengers chose to sleep on open decks just to escape the heat and foul odours.

Food quickly became scarce. Without refrigeration, the crew did what they could, serving cold sandwiches and sparse meals often consisting of little more than bread and vegetables. Water was rationed, and tensions steadily rose.

Although communication with the outside world was limited, word of the ship’s grim conditions quickly spread. Images of the stranded vessel and its desperate passengers went viral, drawing international media attention.

After five gruelling days, the Carnival Triumph was finally towed to port in Mobile, Alabama, bringing an end to the ordeal, but not to the controversy.

In the aftermath, investigations uncovered troubling details. CNN obtained documents showing only four of the ship’s six generators were functioning before departure, and that Carnival had prior knowledge of both fire hazards and fuel line issues. Records revealed nine separate fuel line incidents in just two years, raising serious questions about the company’s maintenance practices and safety protocols.

As lawsuits mounted and scrutiny of the cruise industry intensified, Carnival found itself in damage control.

Then-President and CEO Gerry Cahill issued a public apology, saying: “I want to again apologise to our guests and their friends and families. The situation on board was difficult and we are very sorry for what has happened. We pride ourselves on providing our guests with a great vacation experience and clearly we failed in this case.”

Kimberly Townsend, a 54-year-old mother of two and grandmother of three, was among 31 passengers who sued Carnival, holding the company accountable for what they describe as a disastrous voyage.

In her testimony, Townsend gave a vivid and emotional account of the harrowing days spent aboard the disabled ship stranded in the Gulf of Mexico. She described terrified passengers crowding the decks, worried for their safety, while foul-smelling toilets overflowed into hallways. There was no power, near-total darkness, long waits for limited water, and a severe lack of food.

Townsend recalled finally managing to reach her mother by phone once the crippled ship was towed into Mobile, Alabama – arriving days late from what was meant to be a dream vacation. She told the court she had begged her mother to come get her right away. As she recounted the moment, her voice faltered, she looked down, and began to sob in the witness chair.

She was one of several passengers from the Carnival Triumph who took the stand, some breaking down in tears, as they spoke about the ordeal and the emotional toll that still lingers a year later.

“I did not get physically injured. I got mentally injured,” testified Jean Cripps, a 74-year-old grandmother who suffers from Parkinson’s disease. She went on the cruise with her husband, Alton, who has diabetes and a hurt leg that forced him to retire disabled. The elderly couple was on the cruise as a present from their son, David, and grandson, Easton, who went with them.

“It never ends, the whole experience never ends,” testified Cripps. “It’s over and over again. We had two good days,” she said, referring to the first days of the cruise.

“But that’s not what I think about. I think about the smell, the stench and the bad things. All the memories come flooding back, and I can’t stop them.”

Among the worst memories, Cripps testified, was the fear that the ship, which listed severely after the fire, would actually turn over and sink.

“It was a horrible experience,” testified Michelle Key, 48, who went on the cruise with her mother, Fleda Key, 68. “I walked through water and faeces and urine, no telling what else,” she testified. “We would slip and slide through greasy, gross, slippery muck,” she said, adding “it was very difficult” for her mother.

Fleda Key described having terrible diarrhoea on numerous occasions and having difficulty finding any toilets that were not overflowing.

“There was lots of urine and faeces all the way up to the rim of every one,” she said, explaining she “choked away the smell”. Like many of the witnesses, she testified that she lived for days in total fear that they might not finish the voyage alive. “I was fearful, downright afraid and scared,” said Fleda.

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