sales

US eases oil embargo on Cuba as Caribbean neighbours warn worsening humanitarian crisis could destabilise region.

The United States has said it will allow the resale of some Venezuelan oil to Cuba in a move that could ease the island’s acute fuel shortages, as neighbouring countries raised the alarm over a rapidly deteriorating humanitarian situation caused by Washington’s oil blockade.

In a statement on Wednesday, the US Department of the Treasury said it would authorise companies seeking licences to resell Venezuelan oil for “commercial and humanitarian use in Cuba”.

It said the new “favorable licensing policy” would not cover “persons or entities associated with the Cuban military, intelligence services, or other government institutions”.

Venezuela had been the main supplier of crude and fuel ⁠to Cuba for the past 25 years through a bilateral pact mostly based on the barter of products and services. But since the US abducted Venezuelan President Nicolas Maduro last month and took control of the country’s oil exports, Caracas’s supply to Cuba has ceased.

Mexico, which had emerged as an alternate supplier, also halted shipments to the Caribbean island after the US threatened tariffs on countries that send oil to Cuba. The US blockade has worsened an energy crisis in Cuba that is hitting power generation and fuel for vehicles, houses and aviation.

The shift in US policy came as Caribbean leaders gathering in Saint Kitts and Nevis expressed alarm at the impacts of the blockade on the island nation of some 10.9 million people. Speaking to Caribbean leaders during a meeting of the regional political group CARICOM on Tuesday, Jamaican Prime Minister Andrew Holness affirmed solidarity with Cuba.

“Humanitarian suffering serves no one,” Holness said at the meeting. “A prolonged crisis in Cuba will not remain confined to Cuba.”

The Caribbean summit’s host, Saint Kitts and Nevis Prime Minister Terrance Drew, who studied in Cuba to be a doctor, said friends have told him of food scarcity and rubbish strewn in the streets.

“A destabilised Cuba will destabilise all of us,” Drew said.

But addressing the meeting in Saint Kitts and Nevis on Wednesday, US Secretary of State Marco Rubio claimed that the humanitarian crisis had been caused by the Cuban government’s policies, not Washington’s blockade.

Rubio, whose parents migrated to the US from Cuba in 1956, warned that the sanctions would be snapped back if the oil winds up going to the government or military.

“Cuba needs to change. It needs to change dramatically because it is the only chance that it has to improve the quality of life for its people,” Rubio told reporters.

It is “a system that’s in collapse, and they need to make dramatic reforms”, he said.

Rubio went on to blame economic mismanagement and the lack of a vibrant private sector for the dire situation in Cuba, which has been under communist rule since Fidel Castro’s 1959 revolution.

“This is the worst economic climate Cuba has faced. And it is the authorities there, and that government, who are responsible for that,” Rubio said.

The US pressure on Venezuela and Cuba ⁠has left several fuel cargoes undelivered since December, according to the Reuters news agency, contributing to the island’s inability to keep the lights on and cars circulating. A Cuba-related vessel that loaded Venezuelan gasoline in early February at a port operated by state-run company PDVSA remained this week anchored in Venezuelan waters waiting for authorisation to set sail.

Mexico and Canada have meanwhile announced they would be sending aid to Cuba, and Russia’s Deputy Prime Minister Alexander Novak also said his government was discussing the possibility of providing fuel to the island.

Separately on Wednesday, Cuba’s Ministry of the Interior announced killing four people and wounding six others on board a Florida-registered speedboat that it said entered Cuban waters.

Rubio told reporters it was not a US operation and that no US government personnel were involved.

“Suffice it to say, it is highly unusual to see shootouts in open sea like that,” he said. “ It’s not something that happens every day. It’s something frankly that hasn’t happened with Cuba in a very long time.”

Most businesses believe that sales and customer service reside in separate departments.

Every small interaction sends a message. The way you answer a question, explain a detail, or handle uncertainty all influence how comfortable someone feels pulling out their card. Spending money is personal. People need to feel looked after before they commit.

They want straight answers. They want things explained properly. And they want to sense that the person helping them actually knows what they’re doing.

To boost sales, follow these five customer service strategies below:

1. Avoid Scripts

A lot of training initiatives teach people what to say, not how to think – and customers feel that immediately.

The moment someone sounds like they’re reciting lines, trust slips. Real confidence comes from understanding, not memorisation. When your team knows the product inside out, they stop performing and start having proper conversations.

They can adapt, explain things in their own words, and, most importantly, respond without that awkward pause where they search for the “right” answer.

• Empower Staff To Solve Problems

Empowering your team means your staff can actually help, without having to “check with someone” every five minutes – that just irritates your customers and your staff lose confidence.

Trust your team to make the right call and let them approve replacements and offer sensible credits so they can fix the small stuff immediately.

Demonstrate the kind of leadership that makes your team better.

When someone buys from you, browses certain products, or asks specific questions, they’re giving you clues about what they actually want.

Good CRM solutions simply help you pay attention.

They keep track of preferences, past orders, and birthdays – the small details that are easy to forget but powerful when remembered. The plan isn’t to inundate them with generic promotions or info they never wanted.

It’s to be there at the right place at the right time. For example, send out a reminder when they’re likely running low or make a suggestion that genuinely complements what they already bought.

Following up shouldn’t feel weird. It’s just care in action.

Most customers don’t need a big song and dance. They just want to know you’re still there after the payment goes through. A simple message, a few days later, is powerfully reassuring.

Not to push, and not to upsell, but rather just to make sure they’re in the loop.

• Reward Loyalty and Referrals

Rewarding loyalty shouldn’t feel like a corporate points program with fine print nobody reads.

It should feel like appreciation.

Let your regulars feel like insiders. Give them a first look at new ranges before anyone else sees them. Move their order up the queue when you can.

When someone chooses your business again and again, that’s trust. They’re choosing you. They’re betting on your quality, your service, and your word.

Final Thoughts

When service feels thoughtful and reliable, hesitation and doubt drop. Questions get answered on time. That sense of being looked after doesn’t just close one sale – it builds loyalty.

Online sales of South Korean products in overseas markets rose for the third consecutive year to a record high in 2025, government data showed Monday.

Outbound online sales by South Korean businesses reached 3.02 trillion won (US$2.09 billion) last year, up 16.4 percent from a year earlier, according to the data from the Ministry of Data and Statistics. The figure has been on a steady increase since 2023.

By region, sales increased by 26.3 percent on-year in the United States and 10.9 percent in China, while sales to the 10 member countries of the Association of Southeast Asian Nations (ASEAN) fell 4.4 percent.

By product category, food and beverage sales surged 49.2 percent to 112.9 billion won, the highest level since the statistical standards were revised in 2017.

Sales of cosmetics rose 20.4 percent, while those of albums, videos and musical instruments increased 7 percent.

Copyright (c) Yonhap News Agency prohibits its content from being redistributed or reprinted without consent, and forbids the content from being learned and used by artificial intelligence systems.

It’s one thing most everyone agrees on: federal funding cuts have left the Los Angeles County health system teetering toward financial collapse.

But the supervisors’ chosen antidote — a half-cent sales tax to replenish county coffers — is being condemned by a slew of cities as its own form of financial catastrophe.

“I heard from every city in my district,” said Kathryn Barger, the only supervisor who voted against putting the sales tax on the June ballot.

The resounding reaction? “Absolutely not,” she says.

“People are fatigued,” Barger said. “I’m not convinced that it’s going to pass.”

Observers wouldn’t have sensed that fatigue from the rowdy crowd of supporters that filled the board meeting Tuesday, along with seldom-used overflow rooms. The supervisors voted 4-1 at the meeting to put the tax on the ballot.

“There really are no other viable and timely options,” said Supervisor Holly Mitchell, who introduced the measure along with Supervisor Hilda Solis. “Trust me, I looked high and low.”

The goal, supervisors say, is to generate $1 billion per year to backfill the dwindling budgets of local hospitals and clinics battered by federal funding cuts.

The county’s already bracing for impact. The Department of Public Health announced Friday it would shutter seven clinics. Officials say it’s just the beginning, with the county poised to lose more than $2 billion in funding for health services over the next three years. Hospitals could be down the road, they warn.

But many cities, some of which could have local sales tax hit more than 11%, are revolting on the plan.

“I have been getting calls and texts and letters like honestly I have not gotten in a long time,” Supervisor Janice Hahn told the audience as a message from Jeff Wood — the vice mayor of Lakewood — pinged on her phone. “They are really diving in on this one.”

In a series of opposition letters, the cities unleashed a torrent of criticism. Norwalk called the tax “rushed.” Palmdale said it had “significant flaws.” Glendale found it “deeply troubling and fundamentally unfair.”

Some bristled at the cost to consumers. Palmdale and Lancaster — some of the poorest cities in the county — could wind up with some of the highest sales tax rates in the state if the measure passes.

Some cities say the bigger issue is they don’t trust the county. They point to its checkered history of pushing ballot measures that don’t live up to their promises.

Measure B, a special parcel tax, was passed in 2002 to fund the county’s trauma center network. An audit more than a decade later found the county couldn’t prove it used the money for emergency medical services.

Measure H, the homelessness services tax measure, was passed in 2017 as a temporary tax. Voters agreed in 2024 to make the tax permanent and to double the rate — though some cities insist they’ve never gotten their fair share of the funds.

“It’s a historical issue,” said Glendora mayor David Fredendall, whose city opposes the sales tax. “We don’t trust it.”

The county decided to put the sales tax on the ballot as a general tax, meaning the money goes into the general fund. Legally, supervisors could use the money for whatever services they desire.

“They say ‘No, this is our plan’, but we’re going to expand from five to nine supervisors over the next few years before this tax expires,” said Marcel Rodarte, the head of the California Contract Cities Assn., a coalition of cities inside the county. “They may say we need to use these funds for something else.”

A general tax also is easier to pass, since it needs only a majority vote. Special taxes — levies earmarked for a specific purpose — need two-thirds of the vote.

The measure also asks voters to approve the creation of an oversight group that would monitor where the money goes. The supervisors also voted on a spending plan for the tax money, which would dedicate the largest portion of funds for uninsured residents over the next five years.

Some opponents predict the tax will stick around longer than advertised.

“A temporary tax is like Bigfoot,” said Jon Coupal, president of the Howard Jarvis Taxpayers Assn., a group that advocates for lower taxes. “It exists in fantasy.”

State of play

— FRIENDLY FIRE: Three hours before the filing deadline, L.A. City Councilmember Nithya Raman jumped into the race for mayor, challenging her former ally Karen Bass. Her candidacy will be Bass’ most serious threat.

— DEFUND DETOUR: Shortly after, Raman staked out her position on cops, saying she doesn’t want the LAPD to lose more police. Raman called for department downsizing when she first ran for city council in 2020.

— LOYAL LABOR: The head of the AFL-CIO, the county’s powerful labor federation, blasted Raman as an “opportunist.” Federation president Yvonne Wheeler said her organization will “use every tool” at its disposal to get Bass reelected.

— PETITION PUSH: Scores of candidates for L.A. city offices picked up their petitions Feb. 7, launching their effort to collect the signatures they need to qualify for the ballot. The first to turn in a petition was Councilmember Traci Park, who is facing two challengers while running for reelection in a coastal district.

— EYES ON ICE: Los Angeles police officers must turn on their body cameras if they’re at the scene of federal immigration enforcement operations, according to a new executive directive issued by Bass. LAPD officers also must document the name and badge number of the agents’ on-scene supervisor.

— CONTESTING CLEANUPS: A federal judge ruled this week that the city of L.A. violated the constitutional rights of homeless people by seizing and destroying their personal property during encampment cleanups. Lawyers for the plaintiffs want U.S. District Judge Dale S. Fischer to issue an injunction requiring the city to give homeless people the opportunity to contest the seizure of their property.

— HOTEL HIKE: Voters in the June 2 election will be asked to hike the city’s tax on nightly hotel stays — increasing it to 16% from 14% — for the next three years. The tax would then drop to 15% in 2029.

— PAYDAY POLITICS: The county is considering a proposal that would remove supervisors’ final decision-making power in contract disputes involving sheriff’s deputies and firefighters. Supporters say it’ll take politics out of labor negotiations while opponents warn of bloated labor costs.

QUICK HITS

• Where is Inside Safe? The mayor’s signature homelessness program went to Los Angeles City Council District 13, bringing 50 unhoused Angelenos indoors from an encampment.
• On the docket next week: The county’s back to its marathon budget briefings. Tune in Tuesday for presentations from the sheriff, district attorney and probation department.

Stay in touch

That’s it for this week! Send your questions, comments and gossip to LAontheRecord@latimes.com. Did a friend forward you this email? Sign up here to get it in your inbox every Saturday morning.

L.A. County voters will be asked this June to hike the sales tax rate by a half-cent to soften the blow of federal funding cuts on the region’s public health system.

The county Board of Supervisors voted 4 to 1 Tuesday to put the sales tax on the ballot. County officials estimate it would generate $1 billion per year to replenish the shrinking budgets of local hospitals and clinics. The tax, if approved by voters this summer, would last for five years.

The supervisors say the increased tax — a half-cent of every dollar spent — would offset major funding cuts in the One Big Beautiful Bill Act, which is expected to slash more than $2 billion from the county’s budget for health services over the next three years.

“Millions of people look to us to step up even when the federal government has walked away,” said Supervisor Holly Mitchell, who introduced the ballot proposal along with Supervisor Hilda Solis.

The tax was pushed by Restore Healthcare for Angelenos, a coalition of healthcare workers and advocates, who argue it is necessary to ward off mass layoffs of healthcare workers and keep emergency rooms open.

Mitchell said she was trying to make sure supervisors learned their lesson from the closure of Martin Luther King Jr./Drew Medical Center in 2007, which ripped a gaping hole in the health system for South L.A. residents who had to travel farther to more crowded emergency rooms.

“People died as a result of that,” she said. “I don’t want to go back there.”

Supervisor Kathryn Barger cast the lone no vote, saying she believed the county should look to the state for help rather than taxpayers. She also said she was concerned the tax money was not earmarked for healthcare costs but rather would go into the general fund, giving officials more discretion over how it gets spent.

“We are not, as a whole, credible when it comes to promises made, promises broken,” she said.

Members of the audience hold up signs inside the county Hall of Administration, where supervisors discussed how to replenish more than $2 billion in federal funding cuts to the county healthcare system.

(Myung J. Chun / Los Angeles Times)

As part of the tax hike, voters would be asked to also approve the creation of an oversight group to monitor how the money is spent. The supervisors also voted on a spending plan for the money, which would have the largest chunk of funds go to care for uninsured residents.

Los Angeles County currently has a sales tax of 9.75% with cities adding their own sales tax on top. If the healthcare hike passes this summer, the sales tax would be more than 11% in some cities. Palmdale and Lancaster, some of the poorest parts of the county, would potentially have the highest sales tax of 11.75%.

County public health officials painted a grim picture of what life looks like for the poorest and sickest residents if new money doesn’t flow into the system. Emergency rooms could be shuttered, they warned. Contact tracing and the daily testing of ocean water quality could slow down. Tens of thousands of health workers could lose their jobs, they said.

“The threat is real already,” said Barbara Ferrer, the head of the county Department of Public Health.

Some on Tuesday condemned the measure as well-intentioned but ill-formulated. The California Contract Cities Assn., a coalition of cities inside Los Angeles County, argued a larger sales tax would “disproportionately burden the very residents the County seeks to protect.”

“My phone has been blowing up,” said Janice Hahn, one of two supervisors who said the Citadel Outlets, a large shopping mall in City of Commerce, called to say they were worried shoppers were going to start crossing county lines.

With the effects of the federal cuts expected to be felt across the state, other California counties have already started to look to consumers to replenish government coffers. Last November, Santa Clara County voters approved a similar sales tax measure to raise money for the public health system.

VICTORIA Beckham’s £104 foundation has sold out in the two weeks since son Brooklyn disowned her — as fans throw their support behind the ex-Spice Girl.

It is now the most successful product in her beauty range — and means she stands to make her greatest turnover this year.

The Foundation Drops have sold out in several shades, with the waiting list the longest since she launched her range in 2019.

Currently one of her satin kajal eyeliners sells every 30 seconds.

But the foundation is on track to sell every 20 seconds once stocks are replenished.

January, traditionally the quietest month in the online beauty world, has been Victoria’s busiest to date as fans launched a viral campaign to promote her products.

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It comes after they got her 2001 hit, Not Such An Innocent Girl, to number one in the charts last month following Brooklyn’s Instagram tirade.

After months of feuding, Brooklyn 26, said he has no desire to reconcile with Victoria, 51, and dad David, 50.

A source said: “Personally it may well have been one of the worst months of Victoria’s life but professionally, these past four weeks have been astonishing.

“Not only did fans get her to number one, TikTok then went into overdrive reviewing her foundation. It got rave reviews, with make-up artists and beauty enthusiasts waxing lyrical.

“Having already sold well in the build-up to Christmas, in the wake of Brooklyn’s bombshell statement, it has had a second surge online.

“As a result, there are now enormous waiting lists and it has become her biggest ever selling hero product.”

Victoria’s most recent Companies House reports showed a 26 per cent revenue increase year on year, with turnover of almost £113million.