queues

THE new EES travel requirement is causing chaos at many European airports from three hour-long queues to missed flights.

From Portugal to Spain and Poland, here’s where Brits have been held up since the full rollout of the new travel rules.

New travel rules require all non-EU nationals to register their biometrics instead of having their passport stamped at border control, but it has held up travellers for hours.

Portugal

At Lisbon Airport, one passenger wrote on X yesterday (April 13), that he had been queueing for two hours to get through the airport.

Over the weekend, Lisbon as well as airports in Porto and Faro actually stopped EES registration because of excessive passenger wait times.

This was on the morning of April 11 and later restarted in the afternoon.

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Spain

At Palma Majorca Airport in the capital of the island, there were reports of queues “between two and three hours” at passport control on April 11.

This was in a joint statement from Airports Council International Europe (ACI-Europe) and Airlines for Europe (A4E).

They added that some UK-bound aircraft left half-empty after boarding gates closed while passengers were still stuck in the immigration line.

On the same day, there were long queues in Tenerife South Airport – one passenger took a short video of the line.

She wrote on Facebook: “Tenerife South Airport departures for the passport stamp before boarding. I do worry about summer which is going to be another record breaker. What is the solution? The new EES system just isn’t good enough.”

Belgium

Delays at Brussels Airport on April 10 even caused passengers to miss their flights.

The Airports Council International reported that in one instance there weren’t any passengers on a plane when the gate closed.

It said one flight from Brussels to the UK was missing 51 passengers at departure.

And then, “another flight had zero passengers on board at gate closing time, and 90 minutes later, 12 passengers were yet to reach the gate”.

Italy

At Milan Airport 100 people were left stranded when an easyJet flight to Manchester left without them.

The delays due to the new EES checks meant travellers were waiting in lines over three hours long.

Some passengers left in the airport were throwing up and passing out due to the heatwave over the weekend.

easyJet spoke to The Sun and said: “While this is outside of our control, we are sorry for any inconvenience caused.”

Netherlands

Other passengers reported delays at Amsterdam Schiphol Airport.

One took to social media and wrote that hardly any passport gates were open, leaving older travellers and families with young kids stuck in lines.

Poland

In Poland, there were also problems. One traveller described passport control as a “shambles” at Krakow Airport.

They said: “Arrived an hour 10 minutes ago. Yet still have this queue to get through. I estimate another hour at least.

“Avoid Krakow if you want to: save your sanity/make a meeting/have a connection/enjoy your holiday.”

If you’re heading abroad soon, here are our seven tips for the new EES rules.

And this travel app could help you avoid massive airport queues caused by EES.

THE new EES travel system came into full effect just days ago – and it is causing travel chaos at airports in Europe.

Over the weekend, huge queues at border control meant some passengers were forced to miss their flights while others waited hours to leave the airport.

EES, which is the EU’s Entry/Exit System, became fully operational on April 10, 2026.

The new rules require all non-EU nationals to register their details like fingerprints and facial images before going abroad.

It will replace the need for stamps and is designed to make border crossings quicker.

But so far, lots of passengers have faced huge queues at border controls, some over four hours long.

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This weekend, the use of EES biometrics at three Portuguese airports; Lisbon, Porto and Faro, were actually stopped because of excessive passenger wait times.

To ease the queues, EES registration was halted on the morning of April 11 – it later restarted in the afternoon.

Public Security Police spokesperson Sérgio Soares, told press “the collection of biometrics at departures from Humberto Delgado (Lisbon), Francisco Sá Carneiro (Porto) and Gago Coutinho (Faro) Airports was interrupted from the beginning of the operation this morning.

“The interruption continues and is currently being reevaluated. This is to ensure that the waiting time is not longer than what we intend, namely so that people do not miss flights.”

However this was the case at Milan Airport in Italy.

Some passengers were left behind over the weekend as a result of the huge EES registration queues.

The BBC reported that over 100 people were left stranded when an easyJet flight to Manchester left without them.

The delays due to the new EES checks means travellers were waiting in lines over three hours long.

Some passengers left in the heat of the airport were throwing up and passing out.

One passenger told the BBC that her having to rebook her flights cost her an extra £520 as a result.

Another stranded passenger who spoke to The Independent said they had booked another flight at the cost of £1,600 – and with a connection through Luxembourg.

easyJet told The Sun: “Due to delays in EES processing by border authorities, some passengers departing from Milan Linate yesterday experienced very long waiting times at passport control.

“We held flight EJU5420 from Milan to Manchester for nearly an hour to give passengers extra time but it had to then depart due to crew reaching their safety regulated operating hours. Customers who missed the flight have been offered a free flight transfer. 

“We continue to urge border authorities to ensure they make full and effective use of the permitted flexibilities for as long as needed while EES is implemented, to avoid these unacceptable border delays for our customers.   

“While this is outside of our control, we are sorry for any inconvenience caused.”

Meanwhile, at Brussels Airport on the very first day of the EES rollout, the Airports Council International reported that in one instance there weren’t any passengers on a plane when the gate closed.

It said one flight from Brussels to the UK was missing 51 passengers at departure.

And then, “another flight had zero passengers on board at gate closing time, and 90 minutes later, 12 passengers were yet to reach the gate”.

There were concerns raised about the new travel rules prior to the full rollout, with officials asking for EES to be delayed until later in the year.

If you’re heading abroad soon, here are our seven tips for the new EES rules.

And this travel app could help you avoid massive airport queues caused by EES.

New rules have come into force for Brits this week across a number of European holiday hotspots, but there’s an app that could help you swerve potentially long queues

Brits heading to the likes of France, Spain, Portugal and Greece will face new entry requirements as Europe’s new Entry/Exit System (EES) has come into force. Airports across the EU are braced for potential travel chaos as non-EU visitors, including Brits, will need to have biometric information such as facial images and fingerprints taken when they enter the EU.

Personal data from your passport will also be collected when you enter an EU border, and the system will record entry and exit dates to allow overstays to be easily flagged. EES is set to replace passport stamps in the long run.

However, getting to grips with the new technology has proven tricky at some airports, with many Brits reporting longer queues on arrival and when departing the EU. While EU passport holders have their own lanes, Brits must queue with other non-EU nationalities and go through the new system.

An official app could potentially speed up the process for Brits and other non-EU citizens, although many travellers are unaware of its existence.

The Travel to Europe app is available on Apple’s App Store or Google Play and claims it can “speed up your border check”. Holidaymakers heading to the EU first need to download the app and register. At the moment, the app is only available at selected border crossing points, including Sweden and Portugal, although the developers claim more will be added soon.

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Families flying together can add co-travellers to the app so their details are in one place. You simply need to add details of your journey such as the date and time you’ll arrive and depart, and can scan your passport using your phone. You then take a selfie and answer some questions. This can be done up to 72-hours before your flight.

The app then generates a QR code for each passenger which can be scanned at a self-service kiosk or by passport control staff. Simply follow the signs or directions from airport staff to the pre-registration queue. Of course, there’s no guarantee of entry and staff may still carry out additional checks, but for many passengers this could speed up the process for them.

Travellers have been warned to “expect chaos” in the coming months in popular holiday hotspots such as Tenerife. Reports of hours long queues and confusion caused by the new system have surfaced. And while the EES implementation date has avoided the busy Easter weekend, May half-term is just a few weeks away, which could potentially put more strain on the system.

Have a story you want to share? Email us at webtravel@reachplc.com

Rules around travel to Europe are changing – make sure you’re prepared by following a travel expert’s tips.

Nobody wants to face those dreaded airport queues; there’s nothing to ruin the start of a holiday than being stuck in a long queue, stressing about whether you’ll make your flight, surrounded by equally frustrated travellers.

From April 10, new biometric checks will become mandatory for all non-EU travellers entering the Schengen Area which will include Brits. Traditional passport stamping is now replaced by fingerprint scans and facial recognition. While it is meant to be a quick process, major international hubs are already reporting long queues of up to four hours for the service, especially at airports that host multiple airlines.

With that in mind, Jane Bolton, a travel expert at Erna Low, has shared four simple but essential tips to help passengers avoid unnecessary delays and start their trip without delays.

Arrive earlier than you think you need to

“Airport wait times can vary, but with the new EES checks, queues of up to four hours are expected at peak times,” Jane explains. “In the past, travellers were advised to arrive two hours before a domestic flight and three hours for an international flight. Now, it’s worth allowing more time than usual.”

To be extra prepared, Jane would recommend arriving three to four hours before the flight to account for additional biometric checks slowing down border processing – especially if you’re flying during busier holiday periods.

Consider fast-track options where possible

But spending so much time in airports isn’t exactly everyone’s idea of fun. In that case, fast-track security could be worth the investment. “As long queues are expected, passengers should opt for alternative time-saving methods where possible,” Jane says. “Purchasing fast-track tickets for security is a great method for reducing the time needed prior to a flight.” Typically costing between £3 and £12, these passes can help you bypass long security lines, a price she says is “a relatively small investment for peace of mind.”

Plan carefully if you’re travelling with family

Under the new system, families might even face additional challenges – children under 12 are exempt from fingerprinting and facial recognition, but they must be linked to a registered adult. “For families or large parties travelling, allowing extra time at the airport is essential,” Jane explains. “This process will take longer than average, so plan ahead and keep all documents ready.”

Double-check your passport before you go

Since Brexit, Jane says, one of the most common mistakes travellers make is assuming their passport is valid everywhere, at any point. “Your passport must have been issued less than 10 years before your travel date and be valid for at least three months after departure,” Jane says. She stresses that, while most would know their passport is expired, some wouldn’t think to check one thing that also matters: the issue date. She explains: “For example, a passport issued in March 2015 and expiring in December 2025 won’t be valid for EU travel after March 2025.” Failing to check this could mean being turned away at the airport before your trip even begins.

All passengers without EU passports will be required to have their fingerprints registered and their pictures taken under new rules, and this is likely to cause bottlenecks

Brits travelling to Europe over Easter face long delays — up to two hours at times — at border control as strict new entry rules come into effect.

Bottlenecks are expected due to the EU’s new entry/exit system (EES), airports and airlines are warning. Under the rules, all passengers without EU passports will be required to have their fingerprints registered and their pictures taken. These will be captured on first entry into the Schengen zone and then checked at every subsequent entry and exit.

The system, which comes into effect today, requires all non-EU arrivals to undergo the checks. Until now, only 50 per cent of passengers had to be processed at each border point.

Airports Council International (ACI), a trade body, said the latest data from across Europe “shows a continued deterioration in waiting times at border crossing points”. It said waiting times were “regularly reaching up to two hours at peak traffic times, with some airports reporting even longer queues”.

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Data released last week showed at least 4,000 holidaymakers have been caught out by the new rule since it was soft-launched in October, after successive delays. During this six-month period, the number of passengers required to undergo checks increased in stages and EU members were able to suspend the system in the event of “operational pressures”.

But now the transition period is ending and passenger processing times is set to increase at border crossings. At larger airports, passengers are directed to kiosks to have their picture and fingerprints taken, although at smaller airports the process is done by an officer.

Speaking to The Times, Olivier Jankovec, the directorgeneral of ACI, and Ourania Georgoutsakou, the managing director of Airlines for Europe, said: “Passengers entering the Schengen area are likely to wait even longer at border control during Easter due to the persisting operational challenges around the EES rollout.

“We reiterate our call on the European Commission and member states to extend the possibility to fully or partially suspend EES —where operationally necessary — during the entirety of the 2026 summer season.

“This flexibility has proven vital in preventing catastrophic operational disruptions during the progressive rollout of the system. If the technical and operational issues with EES are not resolved, this flexibility should remain available during future peak travel periods, such as winter 2026-27.”

EasyJet, the UK’s biggest airline, is planning for its busiest Easter on record, handling more than a quarter more travellers than last year’s Easter weekend. It expects to operate 16,000 flights from the UK over the school holidays, with 5,000 departing during the Easter weekend.

Last week ministers warned that the introduction of EES would present a “significant change for Brits travelling this Easter”. Alex Norris, the minister for border security, said “extra time may be needed, both for your return to the UK and travelling to the EU” and advised passengers to check with their carrier.

A GERMAN theme park is being completely transformed by a famous French theme park.

Parc Astérix in northern France, which is inspired by the iconic comic series of the same name, is taking over a destination in Germany.

Currently known as Belantis Park, located near major cities including Dresden and Berlin, the theme park will be completely rebranded by 2031.

And work has already begun with the first new land opening at the theme park this spring.

The new land called Idefix’ Adventure Land will be for families with children and is themed around Idefix the dog from the Astérix universe.

There will be four new attractions and while they are yet to be announced, renders of the land show a small flume-style ride, a drop tower, a wagon ride and a spinning chair ride.

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And there are some reports that they will include the ‘Aerobix Flying Machine’, ‘Driving school Frischling’, ‘Idefix’s River Journey’ and ‘Soapbox derby’.

Renders also reveal a large adventure playground with climbing frames and slides.

There will also be a new restaurant, souvenir shop and character meet and greets.

The new land is the first part of the theme park’s transition into the Astérix and Obélix universe, with the park being completely rebranded Astérix Park Germany by 2031.

The next part of the transition – an expansion phase – is set for 2027, which includes a new family rollercoaster that will begin to be built this year.

Once fully complete, the theme park hopes to attract up to 900,000 visitors each year.

In the meantime, the park officially reopens for this year on March 28, however, the new land will not open then.

For those visiting the theme park before the new land opens, they can get a discount on another ticket if they want to return to see the new land.

Filip De Witte, Managing Director of Belantis, said: “At Belantis, we aim to create experiences where the whole family can enjoy thrilling adventures together.

“This year, we’ve lowered our admission prices to make it even easier for families to visit.

“At the same time, we’re expanding our offerings – from a new season pass and the Belantis app to a brand-new themed area opening later in the season.”

The park also has a new show called ‘Why do spiders spin webs?’ which is both educational and entertaining.

There’s also ‘Pirates on the Loose!’, which has been refreshed to include more music, show-fighting moments and interactions that mean audience members can train as a pirate or even discover a hidden treasure chest.

Existing rides include looping rollercoaster, a bobsled coaster and Fluch des Pharao which is a water ride inside a pyramid.

One recent visitor even noted: “There was hardly any queues when we got there, we went on a Sunday, the only time there was queues was in the evening from about 3-5pm.”

Tickets to the park cost €29 (£25.13) per person.

In other theme park news, here are nine of the best theme parks with something new in 2026 from multi-million lands to epic thrill rides.

Plus, a new £50million Minecraft theme park land is set to open in the UK and it will be the first in the world.

THE UK Foreign Office has warned Brits heading abroad to be wary of longer-than-usual airport queues ahead of new travel rules being fully rolled out next month.

The new EES requirement has already resulted in lengthy wait times at airports and are predicted to only get worse across the next few weeks.

The Entry/Exit System (EES) is the new travel system replacing the need for a passport stamp by automatically checking when a person enters and exits an EU country.

Non‑EU residents have to register their details on their first visit to a Schengen area country.

This is done using the EES machines at airports and ferry terminals to log their fingerprints, facial images and scan passports.

With lots of Brits are still yet to register, and with an influx of families heading abroad over the upcoming Easter break – it’s anticipated that this will result in delays and queues at the EES machines.

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New advice on the government website reads: “Ahead of the Easter holidays, Brits are being advised to be aware of extra border checks – the EU’s Entry Exit System (EES) – and allow additional time at the border when travelling to the EU.”

It added: “EES checks should take only a few minutes per person, although longer waits at border control are possible, including for your journeys back to the UK.”

From April 10, EES will be fully operational with with every participating border crossing using the system.

Previously, there have been reports of delays of up to four hours with Brits lining up in the airport to use the EES machines.

Travel Reporter Alice Penwill queued for three hours through Lanzarote Airport.

Other airports that have seen long delays include Brussels, Lisbon and Prague.

Some passengers could be subject to further delays – especially those heading to Spain as ground staff are planning to strike at 12 airports across the country.

Several Spanish unions are set to begin an indefinite strike too from today.

Walkouts are planned to take place on Mondays, Wednesdays and Fridays, across three time slots: from 5am to 7am, from 11am to 5pm and from 10pm to midnight.

Other baggage handling staff have planned 24-hour strikes on March 28-29 and April 2-6.

Airports that could be disrupted by these strikes include Madrid-Barajas, Málaga-Costa del Sol, Alicante-Elche, Palma de Mallorca, Barcelona-El Prat, Bilbao, Valencia and Bilbao.

It could disrupt also affect airports on popular Spanish islands too, like Gran Canaria, Tenerife Sur and Norte, Lanzarote, Fuerteventura and Ibiza.

Here are Sun Travel’s top tips on how to deal with EES travel chaos…

Here are our top tips on how to ease the travel chaos if you’re caught up in EES delays…

1. Sit at the front
   First off is quite simple, book a seat at the front of the plane. If you want to get to border control before the rest of the passengers on your flight, then by being at the front, you’ll be able to get off first.
2. Early flights
   When you’re booking, it might ease wait times if you go head out on one of the first flights of the day. There are generally fewer scheduled flights and they experience less disruption.
3. Anticipate delays
   If you are taking a connecting flight, we’d advise to anticipate delays. Of course this varies from airport to airport, but some travellers might find it will take longer to get through because of the EES requirements. Similarly, if someone’s collecting you perhaps give them a bit more time – especially if they’re in one of the pick-up zones that costs money.
4. Go for a bigger airport
   If you can go to a bigger airport and take a longer road transfer, it could be worth it At a larger airport there’s likely to be more EES machines than at one of the smaller ones For example, Assistant Travel Editor Sophie Swietochowski found there were plenty more of the machines in Spain‘s Alicante Airport than in Austria‘s Salzburg.
5. Bring entertainment
   If you have children, or are generally just bored of queues (and who can blame you?) – think about entertainment It could be worth setting the kids up with an iPad or something that will keep them occupied. Bring a reserve of snacks because standing in line means no access to the airport’s cafes and shops.
6. Get into the priority lane
   For those who are disabled and require assistance make sure to let the airline know in advance as you would usually. After landing, staff should escort you straight through to the front of border control queues. Many major airports offer priority family lanes at passport control for families with young children (usually under 12 years old).
7. Use the plane facilities
   Quite simply, if you are going to be waiting in line for yours, then you want to be comfortable. So before landing, go to the toilet on the plane. If you’re queueing along corridors before heading into border control, then the chances are there won’t be access to toilets

For more on Easter breaks, here are 10 European getaways under £200 per person from beach resorts to cool cities.

And here are 10 of the most affordable English seaside towns for Easter holidays with £1 rides, £2 pints & mega cheap hotels.