putting

Tripadvisor’s new AI tool under fire for ‘putting holidaymakers in danger’ over ‘critical safety information’

An investigation by consumer group Which? claims Tripadvisor’s new summary AI tool has failed to include key information from its own reviews

Holidaymakers are in danger at being put at by travel review giant Tripadvisor’s new artificial intelligence tool, it has been claimed.

Tripadvisor’s hugely popular website now includes an AI generated summary of hotels and other businesses, designed to save potential guests having to scroll through all the other posted feedback. However, consumer group Which? says it found round-ups that masked reports of food poisoning, sexual harassment and serious hygiene failures.

They include a five-star hotel in Cape Verde now involved in a group legal action representing at least 412 holidaymakers who say they became ill after staying at the property.

Nicky Morley, 55, from Devon, holidayed at the five-star Riu Palace Santa Maria in May 2022, with her husband, when she became so ill that she says thought she was “going to die”. She told ITV News: “I was trying to get breath, but (the vomiting was) so strong and so violent, I started to choke, and I was really panicking.”

Yet, according to Which?, Tripadvisor’s AI summary of the Riu Palace described it as “popular with many travellers”, with “diverse restaurants” that earn ‘rave reviews’ and “spotless” cleanliness. The summary has since been removed.

Recent guest reviews on Tripadvisor also painted a very different picture. One described the Riu Palace as having “exceptionally poor hygiene”, while another said she was served raw chicken. Others shared photographs of flies and birds in the buffet food and another spotted “dead little roasted mice by the sitting area” on her “nightmare” holiday.

Which? checked in March this year and said there were 102 mentions of food poisoning at the Riu Palace. The consumer group also singled out a hotel in the popular Mexican resort of Cancun where several guests left reviews saying they fell ill, including a wedding party. Yet Tripadvisor’s AI overview once again gave a glowing summary, describing its “immaculate cleanliness”.

It also highlighted a hotel on the Antalya coast in Turkey where several reviewers who visited last summer wrote they felt unsafe due to repeated sexual harassment from male hotel staff, including inappropriate jokes and gestures, and repeated requests to connect on social media. Yet the Tripadvisor AI review summarised its service as “friendly”. The closest it comes to referring to the serious allegations is: “Lapses (in service) noted by a few”.

Rory Boland, editor of Which? Travel said: “Tripadvisor may insist users can still fact-check its summaries against real reviews, but this ignores the fact that it made the decision to push these summaries to the very top of the page. This failure to surface critical safety information is unacceptable and potentially life-threatening.

“The platform has a responsibility to revisit the accuracy of its AI summaries and AI chatbot. In the meantime, users should scroll past these summaries and look at guest reviews, particularly one-star ratings, and at reviews on other sites, to make sure their next stay is a safe one.”

A spokesperson for Tripadvisor said: “We fundamentally disagree with the premise of this investigation. Our AI Summaries have been designed to uphold the integrity and transparency that has made Tripadvisor trusted by millions of travelers for over 25 years. They provide snapshots based on high volumes of user generated content and explicitly are not intended to replace individual reviews. Users can easily click to see the traveller quotes behind each review element or access all reviews for that listing, eliminating any need to blindly trust AI-generated content.

“We also have comprehensive safeguards in place to ensure important safety information is properly reflected across our platform. Our AI systems are designed to capture all types of traveller feedback and we continuously monitor and refine our models. Our systems automatically suppress AI Summaries for listings that feature warnings from travellers about serious safety incidents such as death, drugging or sexual assault, helping ensure this content is highly visible to our community.

“No review content has been suppressed or hidden by the introduction of these tools, and the suggestion they pose danger to travellers is an unfounded claim that seems designed to generate controversy rather than inform readers. We believe our community understands that AI technology is still developing and has the common sense to check any AI advice against Tripadvisor’s billion-plus reviews and contributions.”

A spokesperson from RIU Hotels & Resorts said: “At RIU Hotels & Resorts, the health and safety of our guests is always our main priority. RIU has been operating in Cape Verde for 20 years and currently manages six hotels, totaling 4,650 rooms and employing 3,307 staff members. We maintain an average occupancy rate of over 90% year-round, and in 2025 alone, we welcomed over 400,000 guests.

“Let us assure that we operate with the highest standards of professionalism and service, placing hygienic-sanitary safety as our top priority. Our hotels in Cape Verde follow the strictest international health and hygiene standards, certified by external prestigious consultancy firms, specialized in health and safety.”

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Judge says Kennedy Center board broke law putting Trump’s name on building, blocks closure

A federal judge ruled Friday that President Trump’s name was illegally added to the Kennedy Center and blocked the administration from closing the cultural and arts venue for major renovations.

U.S. District Judge Christopher Cooper in Washington, D.C., ruled that the Kennedy Center board’s March 16 vote to close the facility was “ill-informed and seemingly preordained” with no regard for its legal obligations.

“The trustees might have assessed the propriety of closure in a number of prudent ways. This was not one,” he wrote.

Cooper also concluded that the board “overstepped its statutory bounds” by unilaterally adding Trump’s name to the center. Congress gave the Kennedy Center its name, and only Congress can change it, he said.

Roma Daravi, the Kennedy Center’s vice president of public relations, said Friday the institution is “confident that on appeal the court will uphold the Board’s will to recognize President Trump’s historic contributions to our nation’s cultural center.” She said the decision would be reviewed “carefully.”

“Though the reality remains — the Center requires an urgent and significant restoration – a truth that even the plaintiff acknowledges,” Daravi said. “With $257 million secured by President Trump and approved by Congress, the resources are in place and we remain committed to pursuing every lawful avenue to ensure the Trump Kennedy Center is restored as a national cultural landmark for all Americans to enjoy.”

Cooper held hearings in late April for parallel lawsuits challenging the project. One was filed by a group of cultural and historic preservation organizations. The other was brought Rep. Joyce Beatty, an Ohio Democrat who serves as an ex-officio member of the Kennedy Center’s board. He ruled in favor of Beatty’s request but rejected the other challenge.

Justice Department attorneys said renovation plans for the building are limited in scope and well within the board’s authority to make without needing outside approvals.

The plaintiffs worry the president and his board allies will flout preservation rules designed to maintain the building’s historic fabric. In earlier statements in court hearings, attorneys for Beatty and the preservation groups raised doubts about the limited scope of the project, pointing to Trump’s statements that he would “fully expose” the building’s steel skeleton. Beatty has said she was “very fearful that we’ll see what happened with the East Wing and what happened with the Rose Garden” if the center is closed and the renovations allowed unsupervised, referring to major changes the president has made at the White House.

Trump, a Republican, has taken a keen interest in the Kennedy Center’s operations since he returned to White House last year. He installed a handpicked board that named him chairman. His name was added to the facade of a building that is considered a living monument to President John F. Kennedy.

The Kennedy Center has kept up performances ahead of the closure, though at a much slower pace than in previous years. Trump attended the premiere of the musical “Chicago” in March and other shows, including “Moulin Rouge” are slated for June.

Bill Maher, the comedian who has had an up and down relationship with Trump, is expected to be awarded the Mark Twain Prize for American Humor on June 28, an event that was anticipated to be one of the final big moments at the Kennedy Center before the closure.

Cooper was nominated to the bench by Democratic President Obama.

Kunzelman and Sloan write for the Associated Press.

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Congress takes aim at the Clean Air Act, putting the limits of California’s power to the test

California is confronting the limits of its power to save federal environmental protections as Congress and the Trump administration take aim at a landmark law the state has relied on for decades to clean the air of noxious smog.

A push by Republicans to roll back parts of the Clean Air Act would affect California more than any other state, rattling its lawmakers and regulators. And their legal authority to pick up the fight against California’s smog on their own is constrained.

The House last month passed a bill fiercely opposed by doctors and public health groups, including the American Lung Assn. and the American Academy of Pediatrics, that would delay for years new anti-pollution standards aimed at ultimately preventing 160,000 childhood asthma attacks and as many as 220 premature deaths in California each year.

The Trump administration had already tried using regulatory authority to put the standards on hold for a year, but walked back that action Wednesday after California and 14 other states filed suit against the delay.

The bill advancing in Congress would go much further, permanently upending the way restrictions are imposed on the ozone and small particulate matter that make up smog. No longer would regulators base decisions solely on scientific findings about what level of smog is safe to breathe. The potential cost to business would for the first time loom large in setting limits, and ultimately guide such things as when people with breathing problems are warned to stay indoors.

“It would be disastrous to do this,” said Jared Blumenfeld, former regional director of the federal Environmental Protection Agency for California and other Western states.

“The Clean Air Act has been one of the most successful and revered public health measures taken anywhere on the planet. Everyone from China to India to European nations came to my office and said, ‘How do we achieve these kinds of gains?’ This all originated in Los Angeles at a time the air was so bad it led to the creation of the EPA.”

Many state lawmakers agree, and they are vowing to keep California in compliance with the Clean Air Act as it exists now — regardless of what happens in Washington. But that turns out to be a promise not easily kept.

“This is not an easy switch whereby Congress gets rid of the standard, and California just puts it back in place,” Blumenfeld said.

Some of the most damaging pollution released inside California’s borders can only be controlled by federal regulators. Among California’s biggest concerns is what is spewed from the exhaust pipes of trucks traveling through the state that are not subject to its strict emissions rules. Such fumes account for 60% of such heavy truck pollution.

The EPA has been under pressure to toughen federal rules for trucks to enable California to meet its obligations under the act. The state and EPA have also been working on research into new technologies to clean truck emissions.

Even if the industry-friendly Trump administration slows down those efforts, the act empowers states and activists to impose pressure on the EPA in court.

But that would change under the measure passed by the House, HR 806, which would weaken the air quality standards now motivating federal action.

“We need EPA to continue to move ahead aggressively,” said Kurt Karperos, deputy executive officer at the California Air Resources Board. “It has a responsibility under the Clean Air Act to take action.… We are concerned this would be used as a justification to slow down.”

The pushback against the Clean Air Act in Congress is rooted in complaints, often driven by industry, that the EPA under the Obama administration set standards for air quality that are impossible to reach without harming economies in places that are already struggling, like California’s Central Valley, home to some of the worst air in the nation.

Among the most effective allies for Republicans pushing to weaken standards is the head of the San Joaquin Valley Air Pollution Control District, which regulates 25,000 square miles. It is home to 4 million Californians, who struggle with smoggy air and soaring asthma rates.

Seyed Sadredin, the district’s executive director, said there is only so much his agency is empowered to do, and now it faces severe federal sanctions for emissions from cars and trucks it has no authority to regulate.

Sadredin recently told Congress that local businesses will soon be prevented from expanding and big highway projects forfeited under Clean Air Act sanctions the valley faces — even after the region has done everything in its power to control pollution with some of the toughest restrictions in the nation.

“It all sounds nice and noble when you look down to the valley from the outside,” he said of the tough federal standards. “If you are with the elite crowd, you might say, ‘Let’s punish the valley for something they have no control over.’ We are talking real-life impact in a place suffering from double-digit unemployment, poverty, malnutrition. This has a real impact on our people. It is not just an academic argument.”

The San Joaquin board limited its support of the House measure to the part that would exempt air districts from sanctions in certain circumstances. A public outcry moved it to back away from its push to force the EPA to consider economic impacts in determining what air is safe to breathe.

But the economic impact language is still part of the House bill that the San Joaquin board helped get passed, creating no small measure of tension between Sadredin and other air quality experts who say his dire warnings served to benefit agriculture and drilling interests averse to stricter rules.

The valley is not going to lose big highway projects and businesses if it can’t control truck and car pollution it has no authority to regulate, according to state air regulators. But it will be pushed in the areas where it does have control, they say, including cutting pollution from oil and gas wells, and residential and agricultural burning.

“It is absolutely not in the cards,” Karperos said of the punishment Sadredin warns will befall the valley in coming years under current clean air rules. A good faith plan by the valley to further reduce emissions in the places it can would protect it from such sanctions, he said. But that plan will require more action by a region resistant to it.

“There are feasible strategies,” Karperos said. “The threat of sanctions is a red herring.”

Times staff writer Tony Barboza contributed to this report.

evan.halper@latimes.com

Follow me: @evanhalper

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DBS Group: Putting AI Into The Bank’s DNA

Tan Su Shan, CEO and director of DBS Group—winner of this year’s Best Bank in Asia-Pacific—discusses the benefit of AI investments.

As global banks navigate trade fragmentation, AI disruption and volatile markets, DBS continues to distinguish itself through strong profitability and an aggressive technology strategy.

In this conversation with Deputy CEO Tan Su Shan, the bank’s leadership discusses how DBS surpassed $100 billion in market capitalization, scaled AI across hundreds of use cases and positioned itself to benefit from shifting intra-Asia trade flows.

Tan also outlines the challenges posed by tariffs, foreign-exchange swings and the accelerating evolution of generative and agentic AI as DBS looks toward 2026.

Global Finance: What factors shaped your bank’s performance in 2025?

Tan Su Shan: We delivered a solid financial performance in 2025, reflecting the resilience of our diversified franchise. Our total income and profit before tax hit new highs of S$22.9 billion ($18 billion) and S$13.1 billion, respectively. Return on equity  (ROE) was 16.2%, within our medium-term target and several percentage points above our local and global peers.

A big part of our success was being well-positioned to capture structural growth opportunities arising from the shifting macro landscape, including rising intra-Asia trade and investment flows, as well as new trade and supply corridors between Asia and other regions such as Europe.

GF: What role did Al play in that performance? 

Tan: We aim to sustain our leadership as an AI-enabled bank with a heart, using technology to deliver a competitive advantage while creating tangible impact for customers.

We have industrialized AI at scale, deploying more than 430 use cases—four times 2021 levels—powered by over 2,000 sophisticated models. These have delivered measurable outcomes, including stronger risk management, improved controls, and productivity gains. In 2025, our data analytics and AI/ML initiatives generated approximately S$1 billion in economic value.

Building on this foundation, we are embedding Gen AI and Agentic AI into customer journeys and internal workflows. Horizontal capabilities such as our DBS-GPT proprietary generative AI platform provide role-based access to millions of internal documents, accelerating decision-making and problem-solving. Vertical solutions such as DBS Joy, our Gen AI-enabled chatbot, deliver always-on, high-quality customer support at scale, improving customer satisfaction by 23% while handling more than 235,000 AI-powered interactions. Together, these capabilities lift productivity, decision quality, and customer experience by combining machine intelligence with human judgment.

GF: Which milestones did DBS reach in 2025? 

Tan: It was a landmark year for DBS, notwithstanding global volatility, and the market’s confidence in our franchise has never been clearer. We surpassed the $100 billion market capitalization milestone in June and closed the year at $124 billion, cementing our position among the top 25 banks globally.

Moving ahead, we remain focused on building a resilient, growth-oriented, and future-ready market leader, anchored by our three strategic moats of trust, data, and culture.

GF: What was 2025’s greatest challenge for DBS?

Tan: Undoubtedly, our greatest challenge was the onset of tariffs following Liberation Day and the market volatility that followed. When you layer on headwinds from interest rates and significant FX fluctuations, you create a perfect storm we had to navigate. Despite these pressures, DBS delivered a solid financial performance. We achieved this by being proactive with our balance sheet hedging, securing record deposit inflows, and maintaining a sharp, strategic focus on high-ROE businesses such as wealth management.

At the same time, technology continued to move at a breathtaking pace, especially with the rapid shift toward Gen AI and Agentic AI. Fortunately, we weren’t starting from scratch, as we have been working with AI for more than a decade. Our early and sustained investments in data and technology gave us the robust foundation needed to industrialize AI across hundreds of meaningful use cases, positioning us to move quickly as the techno-logy evolves.

GF: Does 2026 present new challenges?

Tan: Our strategic priorities remain intact, and in 2026, we will continue leveraging our core strengths—what we term the “4 Ds”: Dependable, Diversifier, Digital, and Disruptor—to be a beacon of stability for our customers amid heightened volatility.

We have embarked on our vision to become an AI-enabled bank with a heart, transforming our operating models, leveraging machine intelligence, and preserving human empathy to reinforce the trust customers place in us. We will continue scaling our structural growth engines, which remain relevant even in a more bifurcated world.

This includes prioritizing growth in high-ROE businesses such as wealth management, transaction services, financial institutions group, and treasury customer sales. We also remain focused on our six core markets in Asia (Singapore, Hong Kong, India, Taiwan, China, and Indonesia) and on building connectivity between our Western and Asian clients. Strengthening resilience across every organizational layer remains a key, ongoing priority.

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Jersey Shore’s Snooki admits she’s putting off life-saving surgery in cervical cancer battle because she’s ‘scared’

JERSEY Shore star Snooki has confessed that she’s putting off life-saving surgery because she’s scared.

At the start of the year, Nicole ‘Snooki’ Polizzi revealed her stage 1 cervical cancer diagnosis to the world.

Jersey Shore’s Snooki has confessed that she is putting off life-saving surgery Credit: ABC
She sat down with Lara Spencer to chat about her cervical cancer battle Credit: ABC
Snooki is a doting mom to three children Credit: Instagram / snooki

The MTV reality star, 38, believes she could have avoided the diagnosis had she gone to her recommended follow up visits to the doctor.

But despite saying she had regrets over “just keep putting it off” about her prior appointments, she is now putting off life-saving surgery.

Her doctor recommends that Nicole should undergo a hysterectomy to avoid the possibility of the cancer’s return.

“No, we’re not putting off any more appointments,” Nicole said.

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But she later added: “They’re already yelling at me to schedule the hysterectomy, which I didn’t. I’m traveling.”

Lara then pressed: “I know but this is your life,” adding how she is a mom to three beautiful kids.

“Well, I’m not going to lie, I’m scared,” the reality star added.

“I know, and I understand that. But you know what’s going to be more scary? If you don’t do it,” Lara urged.

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“If you get this hysterectomy, do the doctors feel like you will be way ahead of the curve?” Lara asked.

Snooki replied: “Yes.”

Nicole recently underwent a PET scan where the results thankfully showed the cancer has not spread, though the surgery is highly encouraged to ensure the cancer does not return.

Elsewhere in the interview, Snooki opened up about the moment she found out about her devastating diagnosis.

“I was terrified. I was terribly crying in my car. Like, what am I going to do?” she recalled.

“I have three kids. I got to do my will. I haven’t done my will yet.”

Snooki first told fans about her health scare in an emotional video posted online in January.

At the time, she urged her followers to take their gynecological health seriously, and get all the necessary appointments done.

She noted that she was trying to get caught up on all hers, adding that several recent pap smears came back irregular in recent years.

Nicole said this raised concern with her doctors, who urged her to undergo a colposcopy to retrieve samples from her cervix for biopsy.

“That hurt. It wasn’t a great experience,” she said.

She then shared that the results of the colposcopy were “not great,” adding that her doctor “found cancerous cells on the top of my cervix.”

He urged her to get a biopsy to see if the cancerous cells spread, telling her the results of that would determine the next steps.

Nicole admitted at the time that she had avoided visiting the doctor because she did not want to deal with “pain” or “stress” caused by different procedures.

She admitted, however, that doctors visits are necessary, and encouraged her followers to take it seriously.

Snooki got emotional in the clip as the reality hit her.

“Obviously, I’m done having kids,” Nicole said through tears.

“But like as a woman, the thought of getting a hysterectomy is just sad, and it’s scary…the thought of getting the hysterectomy and then not being able to have kids, I think that’s what’s killing me,” she confessed.

She is married to Jionni LaValle and they share kids Lorenzo, Giovanna and Angelo Credit: Instagram/snooki

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Ex-glamour model Jodie Marsh charged with assault after ‘putting hands on neighbour’s NECK in row over animals’

JODIE Marsh has been charged with assault after allegedly confronting her neighbour in a row over her animals.

The ex-glamour model, 47, said she “lost it” and “put her hands on his neck” after he carried out what she called a “campaign of harassment”.

Jodie Marsh turned her back on fame to run an animal rescue Credit: Getty – Contributor
Fripps Farm is currently home to over 250 animals including alpacas, emus and reptiles, many of which have been saved from slaughter Credit: John McLellan
The ex-glamour model, 47, said she ‘lost it’ with her neighbour Credit: Alison Webster – The Sun

Marsh claims the neighbour filmed her animals and doctored clips to make them look “skeletal” after trespassing on her land.

Describing the clash, she said: “I put my hand on his neck because I leaned in to whisper to him.

“I can’t even remember what I said because I was so upset. It lasted around 30 seconds.

“I’m scared to sleep in my own house. I’m scared to go out.”

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The former lads’ mag star turned her back on fame to run Fripps Farm rescue centre in Lindsell, Essex.

Marsh is due to appear at Chelmsford Magistrates’ Court tomorrow.

She is charged with common assault, specifically the use of “threatening / abusive / insulting words / behaviour with intent to cause fear or provoke unlawful violence”.

Common assault carries a maximum sentence of six months in prison.

But speaking to The Sun, Jodie insisted she did not hurt her neighbour, adding: “I didn’t actually injure him in any way.”

An Essex Police spokesman said: “At around 12.40pm on Friday 16 January officers were called to an address in Lindsell to reports of a woman behaving aggressively towards a man and assaulting him.

“It was further reported that verbal threats were made.

“As a result of further enquiries, charges of common assault and using threatening / abusive / insulting words or behaviour have since been authorised against Jodie Marsh, 47, of Lindsell.

“She is due to appear at Chelmsford Magistrates’ Court on Friday 17 April.”

Fripps Farm is currently home to over 250 animals including alpacas, emus and reptiles, many of which have been saved from slaughter.

The reality star’s website reads: “Jodie gives a loving home to animals that are either unwanted or in danger of being put to sleep or slaughtered.”

It comes after a fire on her farm killed two of her beloved marmosets.

Fripps Farm hasn’t been without its controversies amid neighbour rows and court battles.

Marsh was left in tears of joy after winning a court battle to keep lemurs at the sanctuary.

She had appealed against a council’s decision to refuse her application for a wild animal licence.

Concerns had been raised about her taking a meerkat to the pub.

She said trolls were behind much of the criticism.

At a previous hearing, clips of screeching zoo lemurs were played to Chelmsford Magistrates’ Court.

But Judge Christopher Williams dismissed the council’s argument about the animals’ noise.

The star hit headlines when she donned her infamous belt outfit at the height of her lads’ mag glory Credit: Rex
The reality TV star runs Fripps Farm rescue centre in Lindsell, Essex Credit: JOHN McLELLAN
Marsh is due to appear at Chelmsford Magistrates’ Court tomorrow Credit: John McLellan

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