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What should have been the start of an exciting family holiday to Greece turned into a nightmare, after a mother of three was unable to board the plane due to a passport mistake

A mum was banned from boarding an easyJet flight with her family and was left £700 out of pocket after being caught out by a crucial passport rule.

Bolaji Omisade, 35, was filled with excitement as she headed to London Gatwick Airport with her husband and three sons ahead of their family holiday to Greece. But on arrival at the airport, she was told by easyJet staff that she wouldn’t be allowed to board the plane.

Confused by the situation, the social worker and content creator from Rainham in Essex was told at check-in that while her passport had not expired, it had been issued more than 10 years earlier, meaning it did not meet EU entry requirements. “Until that moment, I had absolutely no idea this rule existed,” Bolaji told creatorzine.com.

All UK passports must have been issued less than 10 years before the date of entry when travelling to most European countries under post-Brexit travel rules. Bolaji checked that her passport hadn’t expired before heading to the airport, but wasn’t aware of the crucial rule regarding the issue date.

It was a devastating moment for Bolaji as the reality of not being able to go on holiday with her husband and their three sons hit home. “I had to hold back my emotions because my children were watching everything unfold,” she said. “As a parent, that was one of the hardest parts. They were so disappointed.”

With no refund option and their planned departure time approaching, the family decided that Bolaji would return home with their youngest son, while her husband and two older boys would board the easyJet flight to Greece. Amid the holiday nightmare, Bolaji said she saw another holidaymaker being turned away at the airport for the same reason. “That was the moment I realised this wasn’t an isolated incident,” she said.

In an attempt to salvage the holiday, Bolaji swiftly booked an appointment to secure a new passport by using the one-day premium service through His Majesty’s Passport Office. While there were no suitable appointments available in London due to the bank holiday weekend, the mum managed to secure a 9.30am slot in Newport, Wales, and travelled up the night before.

After waiting several hours, Bolaji was finally issued a fresh passport, and she booked new flights. Bolaji and her youngest son joined the rest of the family in Greece on Thursday, but it meant they had only two days left of the holiday before flying home on Saturday.

While it was a stressful time for the family, it also resulted in an expensive mistake. With the cost of the emergency passport, hotel stay in Wales, travel expenses, and extra flights, the family ended up spending an additional £700 on top of their already prebooked getaway.

Since the ordeal, Bolaji has shared her experience on social media, warning other travellers and urging booking platforms to clarify the rule. “I believe airlines and booking platforms could do much more to highlight this rule,” she said. “If sharing my story helps even one family avoid being turned away at the airport, then something positive will have come from what was a very upsetting experience.”

To renew or replace your passport, online or at the HM Passport Office, visit the government website.

EasyJet has a dedicated page on its website to warn passengers of passport rules and requirements, including for the EU. As part of these warnings it explains: “Please check your passport’s expiry and issue date before you travel. If you’re a UK passport holder travelling to the EU (except Ireland), or Iceland, Liechtenstein, Norway, Andorra, Monaco, San Marino, the Vatican City or Switzerland, your passport will need to meet the following criteria:

• It must be valid for at least three months after the day you plan to depart from the EU or above countries*
• It must be no more than 10 years’ old on the date of travel to the EU or above countries.

“Visit the UK government’s advice page for more information.

“Citizens of the European Union, European Economic Area and Switzerland may travel within Europe using a valid EU/EEA/Swiss National Identity Card or Passport Card.”

Do you have a travel story to share? Email webtravel@reachplc.com

An air passenger found a handwritten note in the pocket of her seat and shared it on social media, as she admitted she “couldn’t stop smiling” after spotting it

A traveller who found an adorable note in the pocket of the seat on their flight admitted she “can’t stop smiling” after posting it online. Taking to Reddit, she shared a snap of the sweet handwritten letter from a “kid who wants to make the world a nicer place”.

“Hello, I don’t know who you are but I sat in this seat before you,” the note began. “I hope you have a good day and a good flight. However, if you are vomiting in this bag I feel for bad for you. I’m writing this message because I am a kid with a goal to make the world a nicer place”.

The child’s note proceeded to request that the “act of kindness” be passed on to create a “chain” of goodwill, meanwhile.

“So please, do an act of kindness today out of the good of your heart and tell the person to pay it forward,” it continued. “This way we can start a chain of good in this world. Have a good day.”

The note clearly struck a chord with numerous other Reddit users.

“This is absolutely adorable, that kid has an amazing goal!” one person declared. “It’s one of my goals too.”

A second exclaimed: “What a great kid! That is the most wholesome note. Hats off to the parents. The world needs more of this.”

A third individual agreed: “Very sweet. Even the kids feel that the world is rotten. Let’s all regardless of our origin heal the world. Let’s all be nice and kind, and it won’t hurt or take anything away from any of us.”

Whilst a fourth gushed: “That’s lovely and also good to see when we live in a world where there is so much selfishness and evil.”

Indeed, the note inspired others to do the same including on Reddit who shared snaps of their own similar gesture.

“Hopefully this helps someone in a bad spot at 30K feet,” they penned. “I was inspired by the internet (thanks Reddit) and wrote a letter on a Barf Bag. Hopefully someone eventually sees this and it makes someone’s day.”

They later added: “It felt really good to put positive vibes out there. Hopefully someone sees it and it brightens whatever mood they are in.”

The note comprised words of wisdom for those suffering difficult times, encouraging any readers to “hang in there”. It continued: “This sucks but will be over soon. Everyone will be able to relate to the misery you are going through. You can do it.”