plunged

Can I get compensation if my flight is delayed or cancelled? Your rights explained as UK airports plunged in chaos

HUNDREDS of flights have been grounded across the UK following a major ATC failure.

Here is everything you need to know if your flight has been delayed or cancelled.

Oblique high-level aerial view of Heathrow Airport, Terminal 4, with multiple aeroplanes.
UK airports are experiencing delays after a tech outage Credit: Alamy

What is happening right now at UK airports?

Airports across the UK are experiencing huge delays and cancellations with passengers reporting being stuck parked at gates due to Air Traffic Control outages.

It comes after NATS experienced a technical issue just after 1pm today according to multiple sources, halting departures at UK airports.

NATS stated: “We have identified that the issue was in our flight processing system.

“Our engineers are on site and working urgently to resume normal operations as quickly as possible.

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“We recognise the ongoing disruption to travel, for which we sincerely apologise.

“Flights are still departing and airspace is open, but recovery will take some time. We will provide further updates as soon as possible.

“Passengers should check the status of their flight with their airline. We will provide further updates as soon as we have confirmed information, at http://www.nats.aero and on X at @NATS.”

Are flights being affected?

Flights are being impacted across UK airports London Heathrow, London Gatwick and Manchester.

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London Heathrow Airport with a control tower, Virgin Atlantic, American Airlines, Ethiopian Airlines, and Cathay Pacific aircraft visible on the tarmac.
More than 20 flights have been cancelled at London Heathrow Airport Credit: Alamy

More than 50 flights departing London Heathrow have already been cancelled.

Manchester Airport has advised passengers to “check the latest status of their flight with their airline” amid the turmoil caused by the air traffic control failure.

The airport said it would “Continue to monitor the situation and share further updates as more information becomes available.”

At Luton Airport a Ryanair flight to Dublin scheduled to leave at 4.10PM is now estimated to leave at 7PM.

And a Jet2 flight to Alicante scheduled to leave at 4.25PM, is now estimated to leave at 6PM.

What are my rights if my flight is delayed or cancelled?

Airlines have a duty of care they must offer passengers affected by delays or cancellations.

The Civil Aviation Authority states: “If your flight is delayed, and UK261 applies to it, your airline must look after you while you are delayed.

“This includes providing you with food and drink based on how long your delay is, and accommodation if you are delayed overnight.”

If your airline doesn’t provide these and you end up paying for food, a hotel or transport yourself, keep all receipts so you can claim back reasonable expenses later.

If your flight is cancelled, they must also offer a refund or an alternative flight, even with another airline.

If you accept a refund, they no longer need to offer you any additional forms of care, such as hotels or food vouchers.

Can I claim compensation?

Airlines are not required to offer any compensation if the situation is deemed “extraordinary circumstances”.

This can mean anything out of the airline’s control like extreme weather – or air traffic control failures.

As a result, the current NATS technical outage is classed as an “extraordinary circumstance”.

In the last major NATS outage in 2023, travellers did not receive compensation.

The Civil Aviation Authority revealed that around 700,000 passengers were impacted by the last outage.

This included 300,000 people by cancellations, 95,000 by delays of over three hours and a further 300,000 by shorter delays.

Flight compensation rules

A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.

What are my rights if my flight is cancelled or delayed?

Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.

If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.

You will be able to get your money back for the part of your ticket that you haven’t used yet.

So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.

But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.

When am I not entitled to compensation?

The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.

Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.

Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).

Will my insurance cover me if my flight is cancelled?

If you can’t claim compensation directly through the airline, your travel insurance may refund you.

Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.

Remember to get written confirmation of your delay from the airport as your insurer will need proof.

If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.



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RuPaul’s Drag Race plunged into chaos minutes in as feud exposed

A brand new series has returned with 12 new hopefuls battling it out for the winning title

RuPaul’s Drag Race descended into chaos with an apparent feud exposed just minutes in.

The latest season of the hit show has returned to BBC screens tonight (September 3) with an impressive roster of celebrity guests.

As always, 12 new hopefuls will be battling it out for the coveted title of the next Drag Race Superstar. Resident judges Alan Carr, Graham Norton, and Michelle Visage have returned to the BBC panel alongside an A-list rotation of guest judges including Hollywood actress Thandiwe Newton.

The brand new season kicked off this evening, with episodes available on BBC iPlayer and BBC Three.

But it wasn’t long before the show was plunged into chaos when an apparent feud became known. Paris Baby was the third contestant to be introduced as she admitted she liked to “start some drama”.

However, introducing herself to her cast members, she confessed to “saying some things” about former drag queens that have previously been seen on the show.

Stating she had been blocked after messages were “leaked”, she was then asked what she would do if one of the girls walked in the room today, to which she replied: “Ask them why they blocked me.”

And it wasn’t long before tensions started to rise, when Flesh walked in the doors, drag related family to previous contestants Bones and Krystal Versace.

Appearing to be one of those who had “blocked” Paris Baby, the two soon met face to face. When asked about their history, Flesh replied: “I don’t think we’ve ever met before”, as Paris Baby explained.

Speaking to cameras, Flesh admitted: “I didn’t immediately recognise Paris until I sat down and she said we had beef. We’ve never met but I saw her perform once and I left before the number had finished. I thought it was rude to laugh.”

Explaining to the group, she continued: “We are a super tight family so anyone speaks about your family you’re obviously going to say well you’re not going to be in our space.” Flesh then branded Paris a “troll” before a tense head to head that had had the group in fits of laughter.

But some fans watching at home were left unimpressed as one person said on X: “Flesh VS Paris Baby – The two have their first encounter of the season and well …” Another wrote: “Is Paris Baby becoming already one of the least liked queens from the franchise already?” However, one viewer said: “I love Paris baby so so much already I just know she’s only gonna last like 2 episodes though”

A synopsis for the episode reads: “A brand spanking new series of RuPaul’s Drag Race UK returns! Over the next ten weeks, a cast of fabulous new drag queens will compete for RuPaul’s seal of approval and the much-coveted title of UK’s Next Drag Race Superstar.

“International drag legend RuPaul welcomes the queens into the werkroom for the very first time. Entering one by one, they meet their fellow competitors, and of course, they meet RuPaul, who sets them a surprise first challenge.

“The queens are tasked with staging a talent show at the Werkin’ Queens’ Club – RuPaul’s very own twist on a traditional working men’s club.”

RuPaul’s Drag Race can be streamed on BBC iPlayer

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