Luxury Holidays

Major EES update for 9 UK tourist hotspots including Portugal

The European Union entry-exit system (EES) has caused repeated delays for Brits at major EU airports this year

British holidaymakers heading abroad may finally be able to breathe a sigh of relief over the widely-criticised EES system. The scheme forces non-EU residents to queue at special machines in airports before gaining entry to 29 nations within the so-called Schengen area – essentially the majority of the European Union.

However, there have been persistent reports of lengthy delays – some stretching to as long as four hours. A new report in the Sunday Times now reveals that the European Union has shelved the controversial entry-exit system (EES) across at least nine countries.

Portugal, Italy, France, Belgium, the Netherlands, Germany, Malta, Greece and Switzerland are all understood to have been granted permission to postpone full implementation of EES. The newspaper reports that there appears to be no deadline by which these countries must adopt the scheme, which has already sparked widespread reports of enormous queues at European airports this summer in destinations such as Mallorca, Faro, the Canary Islands and Milan.

The scheme has faced fierce criticism from Ryanair and others. The European Union describes the Entry/Exit System (EES) as an automated IT system designed to register non-EU nationals travelling on short stays each time they cross the external borders of participating European countries.

Following years of postponements, the system was rolled out from October 2025, with full implementation originally anticipated by the following April. However, faced with the prospect of significant border queues due to software failures, officials granted countries a 150-day grace period during which they could drop the checks to avoid travel chaos.

That rule ended on September 6. The EU previously insisted there would be no extension.

Yet the Sunday Times reports that at least nine Schengen countries are understood to have told the European Commission, which is responsible for overseeing the EES, that they would not enforce the new controls in full until the technology and systems were working correctly.

They have informally been allowed to do so with no time limits apparently in place to adopt the system, it is being reported. One of the main purposes of the system is to track whether non-EU citizens have spent more than their permitted 90 days in the bloc in a rolling 180-day period.

Social media has been awash with debate about the scheme. One post on Reddit saw a traveller say: “They made a mess of it. Seems many basic things like it is hit and miss on the document scanning but also things like people walk up with hats and headphones and the machine doesn’t tell them to remove them, and organisational things like if the machine errors the traveller has to back out and has no where to go.

“The right way to do this would have been progressive: start by getting some people eg 5% going through the machine lane, everyone else through normal.

“The vendor observes problems, fixes them, once machine working well, increase to 10%, then 20% and so on.” Another person said: “The general lack of functionality of so many IT systems across the EU is kind of astonishing.”

A third added: “It’s worse than that. There isn’t even consistent protocol/IT support within a single EU airport.”

Another put it more simply, saying: “I just miss having stamps.”

‘People are missing their flights’

Nadia, from Greater Manchester, told the Guardian in August she had made two trips to Schengen areas this summer. A trip to Tenerife in June was “quite straightforward”, but her experience in July at Frankfurt airport where she was picking up a connecting flight home, was much less so.

“The queue there was ridiculously long, and there was very limited information,” she says. “People were wandering around trying to work out where they needed to go.

“I’m very well travelled and pretty confident, but even I was slightly unsure and was thinking, is there some other queue I should be joining? There was no one nearby to check with without losing your place.”

Eventually, her passport was checked. “He didn’t actually take fingerprints then,” says Nadia, who is a solicitor. “I think the queue was so long they decided to dispense with that.

“It’s the efficiency of the system I question and the fact that individual member states’ systems do not talk to one another. They shouldn’t need to get information again if you have already gone through. It’s pretty shambolic, and I think people missing their flights because of it is just not acceptable, especially when there’s no recourse; it’s not your fault.”

Ryanair chief executive Michael O’Leary has repeatedly complained about EES. Speaking earlier this year, he said: “There’s a bit of Brexit in this too. Here, you voted for Brexit – f***ing join the queue.”

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‘Best’ hotel with ‘exceptional’ food and ‘touch of luxury’ offering autumn breaks

‘Can honestly say it was the absolute best hotel we’ve ever stayed in. Beautiful hotel in a stunning location. Every room was very grand and oozing history’

As non-stop summer gives way to the quiet days of autumn, there’s no better time to get away for a relaxing mini-break if you’re already mourning holiday season. And for those in need of a pamper, luxury hotels across the UK are offering seasonal spa packages to help guests unwind.

Hand Picked Hotels has launched special autumn stays at picturesque locations throughout the country, including an Amber Hours Autumn Spa Break for Two at selected mainland spa hotels up to November 30. This two-night escape includes breakfast, an Autumn Champagne Afternoon Tea with seasonal treats, and a 50-minute Tranquillity Pro Sleep Ritual for two, as well as use of the spa facilities.

Guests who book this break will also get a complimentary 200ml Tranquillity Pro Sleep Bath and Body Oil by Comfort Zone to take home. The Tranquillity Pro Sleep Ritual is a massage treatment designed for optimal sleep, meaning this could make the perfect gift for stressed-out loved ones in need of a pamper, or a romantic getaway for couples.

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One of the top-rated choices of hotel where the Amber Hours Spa Break is available to book, according to reviews on Tripadvisor, is Rookery Hall Hotel & Spa in Cheshire. This award-winning stay set in 38 acres of gardens, pasture and parkland boasts a 4 AA Red Star status, the AA’s top accolade given to hotels in the UK and Ireland.

The AA writes of this 19th century Nantwich mansion: “Bedrooms are spacious and appointed to a high standard with wide-screen TVs; many rooms have separate walk-in showers as well as deep tubs. Public areas are delightful and retain many original features. There is an extensive, state-of-the art spa and leisure complex.”

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Available on stays up to November 30

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This getaway for two is available at selected Hand Picked Hotels locations and includes breakfast, afternoon tea, a massage, and use of the spa facilities

The AA also singled out the hotel’s fine dining experience as one of the highlights of a stay at Rookery Hall, with the restaurant taking inspiration from the surrounding Cheshire countryside for a menu of classic British dishes with a “contemporary twist”. And there’s plenty of choice when it comes to accommodation, from suites with views over the gardens to unique feature rooms, with prices starting from £172 per night this autumn.

Guests here or at any other Hand Picked Hotels stays can also book an Amber Hours Retreat, which will see those staying for one night treated to an Autumn Champagne Afternoon Tea and a complimentary room upgrade up until November 30. Stays of two nights or more will also include a specially created three-course autumn dinner with this package.

Rookery Hall Hotel & Spa is also the top-rated spa hotel stay in Cheshire on Booking.com, with a ‘Superb’ rating of 9.3 out of 10 based on more than 600 reviews. Coming in second place is Manor House in Alsager which has a spa garden with hanging beds and a herb garden, followed by Grosvenor Hotel & Spa in Pulford, home to 75 bedrooms and two restaurants offering AA Rosette-awarded dining.

Back at Rookery Hall Hotel & Spa, the hotel has earned an average rating of 4.5 out of five stars on Tripadvisor based on more than 2,500 reviews, with one guest writing: “We would go as far as saying Rookery Hall is the best hotel and spa experience we have ever had in the UK (and we have been to many). Everything was perfect, from the moment we arrived to the moment we left. The room was wonderful and the food in the restaurant was exceptional.”

Another reviewer echoed: “Can honestly say it was the absolute best hotel we’ve ever stayed in. Beautiful hotel in a stunning location. Every room was very grand and oozing history, absolutely stunning. The service and every single member of staff were outstanding.”

And a third person fed back: “This was our fourth stay and once again we were blown away by our experience. From the warm welcome upon our arrival our stay was exceptional and this is because the hotel in our opinion has the best staff, they are simply incredible. The hotel provides the peace and relaxation we were after with a touch of luxury.”

One person felt that the food menu had room for improvement, however, feeding back: “The place is lovely and the staff are incredible but they really need to upgrade their vegetarian options.”

A member of staff from the hotel responded to this review: “We do offer a separate plant-based menu alongside the vegetarian dishes on our main menu, and had we been made aware at the time that you were vegetarian, we would have been more than happy to provide this and guide you through the additional options available. If this was something we were aware of and did not offer, then I can only apologise.”

A different guest remarked: “My only negative comment would not really be too specific to Rookery Hall as such, but during our one night stay, there was a large wedding party staying at the hotel who took up most of the bar during the course of the afternoon.”

Meanwhile, someone else praised: “Had a super overnight stay and dinner. What a lovely experience that we all enjoyed. The staff without exception were so charming helpful and exactly how a great hotel should operate. Dinner was delicious in a lovely dining room and our suite had a beautiful bathroom and very comfortable bed.”

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