Jet2

Airline passengers were issued a warning in a social media post shared by Jet2

Jet2 has issued a safety warning that applies to all passengers flying with the airline. The low-cost carrier has urged customers to ‘look for the gold tick’ when contacting its customer service agents on social media. The airline regularly responds to passenger questions on X as Jet2tweets, where the Jet2 team assists Jet2.com and Jet2holidays customers.

However, scammers may contact social media users, falsely claiming to be from Jet2. The official Jet2tweets account highlighted the possible risk to passengers in a recent post.

A team member warned a customer named Elaine to ‘look for the gold tick’ before replying to any messages sent to her on X. Elaine had contacted Jet2tweets with a question about an upcoming booking.

She wrote: “Jet2tweets Hi. We leave Faro for Liverpool on 19th April. Please could you advise what time we should arrive. We don’t need to check in any baggage. Thank you.”

Answering the question, Jet2 replied: “Hi Elaine, thank you for getting in touch. Our check-in desks open from two hours and thirty minutes before standard departure time. Please feel free to check in from this time. I hope this helps. If there’s anything further we can assist you with, please do let us know. Thank you, Rachel.”

In a follow-up response, another Jet2 team member issued a warning to Elaine, which applies to all passengers using X to contact the airline. Jet2tweets wrote: “Hi Elaine, it appears you have been reached out to by a fake account not affiliated with Jet2holidays. Please be vigilant when dealing with these accounts and be aware our only official account is @Jet2tweets (look for the gold tick).”

Jet2tweets is a verified account on X, as indicated by the gold tick next to its name. When customers click on the gold tick, it displays an official message from X, which reads: “This account is verified because it’s an official organisation on X.”

More information is available on the X Help Center, which explains the different checkmarks that social media users might see on the platform. For example, accounts that subscribe to X Premium could have a blue checkmark. Meanwhile, a grey checkmark is used for government officials or organisations.

Any X users impersonating a business or person risk permanent suspension. The Help Center states: “Impersonation is a violation of the X Rules. Accounts that pose as another person, group, or organisation in a confusing or deceptive manner may be permanently suspended under X’s misleading and deceptive identities policy.”

The guidance says that brands can file a report in the Help Center if they believe an account is posing as them. If an X user believes an account is misusing someone else’s identity, they can also report it as a bystander directly on the account’s profile.

The airline and tour operator has shared advice for passengers on social media

Jet2 has issued an update for passengers worried about disruption to their spring travel plans. With the Easter holidays here at last, many families have booked European getaways over the next few weeks. However, some passengers are worried about possible cancellations.

Greece faced travel disruption this week after a deadly storm hit parts of the country, and Crete was enveloped in a Saharan dust storm. Passengers have also been warned of possible jet fuel shortages caused by the Iran war.

One passenger who shared their concerns with Jet2 has been told that all flights are currently planned to go ahead as normal. Taking to X, a customer named Liz Hughes asked Jet2 for guidance ahead of an upcoming trip to Corfu later this month.

Liz wrote: “We have return flights booked Man-Corfu 13-20 Apr. Should we be worried about cancellations?” A Jet2 employee named Lily responded to the question on Friday (April 2).

Replying from the @Jet2tweets account, Lily said: “Hi Liz, all flights are planned to go ahead as normal. If anything were to change regarding your booking, we would be sure to reach out to you directly to make you aware, and discuss the options available to you. Thanks, Lily.”

The news comes as Ryanair boss Michael O’Leary has recently said passengers could face severe disruption in early May if the Middle East conflict continues. Speaking on Sky News Michael O’Leary said: “Fuel suppliers are constantly looking at the market.

“We don’t expect any disruption until early May, but if the war continues, we do run the risk of supply disruptions in Europe in May and June, and we hope the war will finish sooner than that and the risk to supply will be eliminated.”

Oil prices have surged since February due to Iran’s block on tankers passing through a key shipping passage, the Strait of Hormuz. The Business Secretary has said there are no supply chain issues for jet fuel “at this moment.”

Peter Kyle told Times Radio: “I was looking immediately after the conflict started, where we interact in order to get resilience into our society, into our economy, we’ve been working with all these key sectors, identifying sectors where there may well be challenges down the track. We have no (fuel) supply chain issues at this moment at all.”

UK airlines are not experiencing disruption to their supply of jet fuel, according to an industry association. An Airlines UK spokesperson said: “UK airlines are currently not seeing disruption to jet fuel supply and continue to engage with fuel suppliers and Government to monitor the situation.”

People with holidays booked have been urged to do the quick check before heading to the airport

Holidaymakers are being urged to double-check their luggage before heading to the airport. It’s a task that takes just seconds and it could save you from unexpected charges.

Airlines are becoming stricter with cabin bag regulations, scrutinising the size and weight of passengers’ luggage. If your baggage exceeds the permitted dimensions or weight, you could be hit with hefty last-minute fees.

For example, easyJet warns: “We check cabin bag sizes before you board. If your cabin bag is bigger than the maximum size allowed or if you bring a large cabin bag to the departure gate without the correct seat selection or without one pre-booked for your flight, it won’t be able to go in the cabin. We’ll have to check it into the aircraft hold and charges will apply.”

Given these stricter check-in rules, it’s crucial to familiarise yourself with your airline’s baggage allowances. Here’s what some of the most popular airlines permit.

Ryanair

If you’re flying with Ryanair, “all fares include one small personal bag (40 x 30 x 20 cm) that must fit under the seat.”

You can add extra options like Priority boarding with a second 10kg cabin bag, checked bags of 10kg, 20kg (up to 3), or 23kg (1 allowed). Infants have no cabin allowance but may bring a 5kg baby bag and two baby equipment items free, it confirms.

Ryanair Cabin Baggage

• Priority & 2 Cabin Bags: This allows you to carry a small personal bag (40 x 30 x 20 cm), which must fit under the seat in front of you and a 10kg bag (55x40x20cm) onboard, to be stored in the overhead locker. It also allows you to board the plane first using the Priority Boarding queue at the gate.

Ryanair Checked Baggage

• 10kg Check-in Bag: If you wish to check in a bag, you can add a 10kg Check-in Bag to your booking. Bags must be dropped at the airport check-in desk before security and will be placed in the aircraft hold.
• 20kg Check-in Bag: If you require a larger baggage allowance, you can add a 20kg Check-in Bag to your booking. Passengers can purchase up to 3 checked bags of 20kg on their booking.
• 23kg Check-in Bag: If you require an even larger baggage allowance, you can add a 23kg Check-in Bag to your booking. Passengers can purchase up to 1 checked bags of 23kg on their booking.

Ryanair Infant Baggage

• Ryanair allows you to carry 2 items of baby equipment free of charge per child, to make your journey as seamless as possible. There is no cabin bag allowance for an infant (aged 8 days to 23 months inclusive). However, it allows a baby bag up to 5kg (dimensions: 45 x 35 x 20 cm) for babies travelling on an adult’s lap.

Jet2

Passengers flying with Jet2.com can bring a small under-seat bag, like a handbag or laptop bag, up to 40 x 30 x 20 cm, to fit under the seat in front of them.

The airline also confirms: “On all our Jet2.com flights, each passenger has a 10kg hand luggage allowance included as standard (excluding infants). You can also bring one small under-seat bag onboard (such as a handbag or laptop bag) as long as it fits under the seat in front of you.”

Passengers are permitted one free cabin bag, provided it weighs no more than 10kg and measures within 56 x 45 x 25 cm – including wheels and handles. If you are travelling with little ones, “you can bring along a collapsible pushchair, car seat and/or travel cot free of charge.”

British Airways (BA)

Another popular airline, British Airways, confirms that if you have no checked baggage, the following applies.

Handbag

1. 1 handbag
2. Max dimensions of 40 x 30 x 15cm (16 x 12 x 6in)
3. Must easily fit under the seat in front of you
4. May contain essentials like medication, mobile phones, other electronic devices and passports
5. Guaranteed in the cabin

Cabin bag

1. 1 cabin bag
2. Max dimensions of 56 x 45 x 25cm (22 x 18 x 10in) – including wheels and handles
3. You must be able to lift your cabin bag into the overhead compartment unassisted
4. No valuables, electronics or essential medicines
5. May need to go in the hold

You can also use the airline’s baggage calculator here. You need to enter your flight details, including your departure and arrival airports, travel class, departure date, and ticket issue date.

It cautions: “The weight of your bag as well as the number of bags you are allowed may be different when travelling on flights operated by our partner airlines, even if you are booked under a BA flight number. These are also called code-share flights, and the operating airline will be named in your itinerary.

“If a journey with connecting flights includes ‘BA’ and other airline codes, such as ‘AA’ or ‘IB’, your baggage allowance is generally determined by the airline that operates the longest flight in your itinerary.”

easyJet

Airline easyJet has confirmed that all passengers “can bring one small under-seat cabin bag per person on board for free.”

It adds: “It can be a maximum size of 45 x 36 x 20 cm (including any handles and wheels) and must be kept under the seat in front of you. Your bag can weigh up to 15kg, but we do ask that you’re able to lift and carry it yourself.”

The airline says passengers can bring a large cabin bag (up to 56 x 45 x 25 cm, including handles and wheels) if they book it for their flight. “Every customer who books a large cabin bag can also enjoy the benefit of Speedy Boarding”, easyJet says.

It continues: “If you’re an easyJet Plus member or customer who has booked an Inclusive Plus fare, you can also bring a large cabin bag on board (in addition to your small cabin bag) as part of your membership or fare benefits.

“Please note that the maximum number of cabin bags available per person is two; one small cabin bag for all customers and one large cabin bag for customers if it’s included with their fare or membership benefits or where they have paid to add one to their booking.”

The large cabin bag must follow these rules:

1. Maximum size 56 x 45 x 25 cm (including any handles and wheels)
2. Includes items like a trolley case and larger rucksack, but please check dimensions
3. Needs to fit in an overhead locker
4. Maximum weight 15kg. You need to be able to lift and carry the bag yourself

The airline recommends passengers purchase all their bags online, as it’s more economical and helps avoid airport charges.

All-inclusive breaks are perfect for families who want to go away without worrying about the cost of food and drink at the resort. If you fancy a few days without washing up in May half-term, here are some deals to look out for

All-inclusives can be a good option for those who are on a tight budget. While initially booking an all-inclusive holiday costs more, once you arrive, you technically don’t need to spend any extra money. This means you can enjoy your meals, cocktails, and beers without worrying about the bill at the end of the trip.

May Half Term can be a good time to book an all-inclusive holiday in Europe, as you usually get good weather across the continent but not the intense heatwaves that often hit in July and August. While it’s a busy travel time, it’s slightly less full on than the six-week holidays.

Here are a few all-inclusive deals available during half-term week based on two adults, two children sharing. Prices are subject to availability and may change.

Castell dels Hams – Porto Cristo, Majorca – 4 nights from £361 per person

This Majorcan hotel has a 4T rating from TUI and offers comfortable, contemporary accommodation surrounded by countryside. There are three outdoor pools to choose from, and if you fancy a day at the beach, there’s a free daily bus service. If you prefer a livelier break, you can enjoy activities from tennis to volleyball and a great entertainment program that includes a kids’ club and evening entertainment.

During half-term, you can enjoy four nights of AI accommodation in a standard double or twin room from £361 per person. The package includes Ryanair flights from East Midlands Airport and you can book via the TUI website.

Sungate Hotel – Sidari, Corfu – 4 nights from £469 per person

Jet2 is offering a four-night package to lively Sidari in Corfu for £469 per person, which you can book here. The price includes flights from London-Stansted, 22kg of checked baggage per person, coach transfers, and all-inclusive accommodation in a family room.

The Sungate Hotel is just 300m from the beach and has an outdoor pool, buffet restaurant, and pool bar. The weather in Corfu often hits 24C in May, meaning it’s just right for days at the pool or lounging on the beach.

Inter 2 – Salou, Spain – 7 nights from £487 per person

Another Jet2 deal for Spain includes an entire week of as much food and drink as you like, but this time in sunny Salou in Spain. Inter 2 is 500m from the beach and the lively resort town of Salou, so there’s plenty to do. The hotel has two pools and offers daytime and evening entertainment, or you can simply relax and enjoy the sunshine.

Accommodation is in a studio apartment, and your package includes 22kg of luggage and coach transfers from Reus, which take just over half an hour. Prices for seven nights, departing London-Luton on May 25, start at £487, and you can book the package here.

Magic Cristal Park Hotel – Benidorm, Spain – 4 nights from £329 per person

With a flight time of about two and a half hours, Benidorm is ideal for short breaks, and this half-term deal from easyJet Holidays starts at £329 per person. Its all-inclusive offering includes two buffet restaurants and four bars, a seasonal kids’ club, a top-floor pool and roof terrace, a games room, and much more.

Benidorm’s iconic beach is just a 10-minute walk away, and you can wander around and enjoy the colourful sights in this lively resort town. The package from easyJet holidays can be booked here and includes flights from Bristol to Alicante, hold bags, transfers, and accommodation in a standard double room.

Bone Club Hotel Svs – Alanya, Turkey – 7 nights from £367 per person

Enjoy a week in a four-star hotel on an all-inclusive basis for £367 per person this half-term. This package deal, on offer through Thomas Cook, includes Wizz Air flights from London-Gatwick and accommodation in an economy room, although you can upgrade for a small fee. There’s a buffet restaurant, snack bar, pool bar, and even a nightclub where you can enjoy your all-inclusive package.

During the day, enjoy the sunshine by the pool or the sandy beach just a short walk away. You’re also in a great spot to explore the Turkish Riviera, and the resort town of Alanya is full of places to visit, from castles and caves to traditional Turkish baths.

Have a story you want to share? Email us at webtravel@reachplc.com

POPULAR airline JET2 has launched its first flights from a major UK airport.

Jet2 flights to Tenerife and Alicante in Spain have taken off from London Gatwick, marking its first flights from the airport.

This summer, travellers can fly to 29 destinations with Jet2 from Gatwick, including the Canary Islands, Greece, Turkey, Portugal, Malta, Italy, Croatia, Bulgaria and Cyprus.

And the airline won’t stop at the end of the season either, as for the winter season it will fly to 14 winter sun destinations, ideal for Brits wanting to escape the cold.

Jet2 will also fly to five ski destinations and four Christmas market spots over the winter period.

Looking ahead to next year, even more routes will be added.

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The airline’s routes will rise from 29 to 34 destinations including flights to Lesbos – a large island in Greece – which will operate weekly.

Lesbos is Greece’s third largest island and boasts a lot of history as well as sprawling olive groves.

For those flying from Gatwick with Jet2, there will be six aircraft including the new Airbus A321neo aircraft.

Jet2’s arrival at the UK’s second largest airport comes after increased demand, especially with travellers from the South East of England and marks the airline’s 14th base.

Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “Today is an incredibly exciting moment for Jet2, as we welcome our first customers at London Gatwick and wave off our inaugural flight.

“After years of demand to come to London Gatwick, we are delighted to be bringing our award-winning service, recognised 11 years in a row by Which? as its recommended travel provider, to the UK’s largest beach and city leisure destination airport.

He added: “Since going on sale, we have experienced phenomenal demand from customers and independent travel agents, and we are looking forward to a hugely successful future from our newest UK airport base.”

The arrival of Jet2 at London Gatwick Airport is the airport’s largest airline launch in more than a decade.

Pierre-Hugues Schmit, Chief Executive, London Gatwick said: “Today’s inaugural Jet2 flights mark an exciting moment for London Gatwick and for passengers across the region.

“The launch of 29 new routes and the creation of more than 300 jobs demonstrate the strength of demand for travel from our airport and the confidence airlines have in London Gatwick as a place to grow.”

According to The Independent, Jet2 has been trying to get slots at Gatwick Airport for years and it was only when slots were freed up that the airline could move in, first announcing this four months ago.

In other flight news, easyJet has returned to a major UK airport after six years away and has announced 11 new routes.

Plus, how savvy Brits are bagging £449 return flights to Australia with clever £5 subscription service.

Jet2 boss Steve Heapy has issued an update to industry experts

Jet2’s boss has warned of a sharp drop in bookings to Cyprus and Turkey but said tourists could get special offers. CEO Steve Heapy said flights on these routes are becoming “empty” due to the uncertainty caused by the Middle East conflict.

The boss said demand is instead moving to destinations such as Spain and Italy. TTG reported that he spoke about the issue via video link at the airline’s annual conference in Cádiz in Spain.

He also warned hotel partners to not ‘get greedy’ in Spain and Italy and keep prices competitive. And he vowed to protect customers where that happened.

He said he expects holidays to Cyprus and Turkey to recover quickly once the war in Iran ends. “I think we should all be prepared for a fairly rapid end to the conflict and a fairly sharp recovery when that happens,” he said.

Heapy said: “Bookings to Cyprus and Turkey are drying up, cancellations are up and our aircraft are emptying.” He said Jet2 was working to cross-sell customers to western Mediterranean destinations where demand “seems to be OK”.

Heapy added that Cyprus remained a safe destination despite a drop in demand to the island, which has been targeted by Iran since America and Israel launched airstrikes on the Middle Eastern nation.

He said: “Cyprus is still far enough away that you can still travel. We’re doing what we can to understand what’s going on and how we can work our way through it.”

‘Special offers’ to lure more travellers to Cyprus and Turkey

He expects hotels in Cyprus and Turkey to introduce special offers in the weeks ahead to lure more tourists in. Speaking to travel agents at the conference, he said: “We’ll do what we can to work with you and fight to get through this the best we can,” he said. “Our job is to put our customers’ fears to one side and reassure them that these destinations are safe.

“We’re a very resilient industry. These events happen every couple of years, and I’ll do whatever I can to help all our of businesses navigate through this.”

TTG also reported that Phil Nuttall, CEO of Travel Village Group, said it is too early to offer a full assessment of the crisis’s impact. Yet he said possible price rises could create problems for many families.

Jet2’s head of overseas operations, Lee Davies, also said the operator was putting more resource into challenges arising from the conflict, TTG said. “We’ve had to adapt our service, especially across Turkey and Cyprus at the moment. We have our red team, we’ve increased our presence, we’re visiting hotels, reassuring customers.

“We’ve expanded our visiting times and ring-fenced our 24/7 team in the UK. We’re contingency planning in terms of disruption management, you always have to have a very solid plan behind the scenes ready to activate.”

He reportedly added: “You’ve got to understand why in their minds, wherever that destination is, that they possibly don’t want to travel.” He added that by helping customers now, even if they do not then travel, “they will come back”.