hospitality

The CFOs of Summer | Global Finance Magazine

For these CFOs, summer is where the year is won or lost.

This article appears in the July/August issue of Global Finance Magazine.

Every spring, airlines, cruise lines, travel booking platforms, golf tour operators, race promoters and other seasonal businesses begin trying to answer the question that will define much of their year: How is summer shaping up? For their CFOs, a few months of peak demand often determine whether the entire year meets expectations.

This year, the early signals have been broadly encouraging. Despite conflict in the Middle East that rattled European and Asian bookings, travel advisories in Mexico, and lingering concerns about consumer sentiment, many travel companies reported strong demand. Europe’s TUI Group reported its best-ever first half, with 7.9 million summer bookings already in place, while Expedia posted its highest first-quarter EBITDA margin in 15 years.

But the stakes remain unusually high because many of these businesses generate a disproportionate share of their annual revenue in a relatively short window. Whether they operate airlines, racetracks, or golf tours, their finance chiefs spend months forecasting demand, managing labor and capital, and preparing for risks—from weather disruptions to geopolitical shocks—that could derail the season.

The Aviation CFO: Gauging Bad Weather

Max Mertz,
Alaska Seaplanes

Today, by contrast, consumers want to travel, and the booking window is holding steady. That signal is especially important to the CFOs at companies whose fortunes depend on summer travel. 

Max Mertz is CFO and co-owner of Alaska Seaplanes, which operates a fleet of 20 aircraft based in Juneau and serves communities throughout southeast Alaska. Summer brings millions of visitors to the state, many seeking flights over glaciers, bear safaris, and trips to remote fishing lodges. 

“June, July, August, and then, if you add the shoulder season, which starts around mid-May and lasts until about a week after Labor Day, account for two-thirds of our revenue. It’s critical, honestly,” Mertz says.

Bookings at his company’s tourism subsidiary arrive months in advance, enabling year-over-year comparisons. Fishing lodges commit capacity based on their own guest projections. Strong retail sales and corporate bonus cycles in the Lower 48 states translate into lodge demand. Construction projects and gold and silver mines in remote communities create predictable demand for cargo and charters.

The seasonal concentration is all about costs. 

“Aviation is a high fixed-cost industry,” Mertz says. “On a per-flight, per-unit basis, obviously the higher your volume, the more you cover fixed costs, so you’re making a good chunk of your bottom line as well.”

What makes Alaska Seaplanes unusual — even among seasonal businesses — is the extent to which weather inserts an uncontrollable financial variable. Anyone who has flown in Alaska knows how its dense cloud layer and mist can quickly form, grounding aircraft for days. Mertz has invested in reliability. Alaska Seaplanes has spent multiple seven-figure sums on specialized navigation systems that increase aircraft safety and reliability.

No Do-Overs: Running Racetracks

Weather also matters to Mike Morrisey. As CFO of Green Savoree Racing Promotions for the past 31 seasons, he oversees four motorsports race properties: Mid-Ohio; a newly built circuit in Markham, Ontario; St. Petersburg, Florida; and Portland, Oregon. “The summer is where you make your revenue,” he says.

Often, a big race weekend is a single 72-hour window when gate revenue, hospitality, suites, sponsorships, and concessions converge. There is no making it up later. 

“When the checkered flag drops, we have crews out there tearing it all down” at the temporary street racing circuits, Morrisey says. 

The leading indicators he watches for signs of summer success are ticket renewals and suite sales. The next forecasting cycle begins almost immediately after the prior season ends. 

“We typically launch ticket renewals in the fall for the following year,” Morrisey says. “St. Pete tickets go on sale in mid-September, and Mid-Ohio in mid- to late October.” Suite customers are approached for renewal while the race is still being torn down. 

The logistics of motorsports racing would likely surprise CFOs in other industries. Green Savoree owns roughly $4 million in portable grandstands and suite infrastructure. These aluminum structures sit in a St. Petersburg warehouse between events, are loaded onto about 40 trucks after the Florida race, and are shipped to Canada for use in Markham. The company operates with fewer than 50 full-time employees year-round, a number that swells to about 270 during the peak summer season. 

Golf’s Stark Scheduling Problem

Gordon Dalgleish co-founded Perry Golf in 1984 and remains president of the luxury golf travel company he and his brother built around the British Isles. The company is now majority-owned by private equity investors. His seasonal challenge is stark: He sells access to some of the world’s most coveted golf inventory in a region that is closed for business for roughly half the year.

“It is very seasonal, and it doesn’t matter what you do,” says Dalgleish. “You cannot sell golf trips for November. It gets dark and rainy.”

The business operates at near-full capacity during the peak season and near-zero outside it; the peak season runs from late April to early October. St. Andrews, which Dalgleish calls the engine that “drives the bus” for the entire Scottish golf hospitality industry, closes for three weeks in September and early October for the Royal and Ancient Golf Club’s autumn meeting and the Dunhill Links Championship. When St. Andrews closes, the broader market goes quiet. 

Booking lead time has changed dramatically, reshaping Perry Golf’s forecasting model. 

Pre-Covid, Dalgleish saw a fairly predictable 12-month booking cycle. Inquiries would begin in July for the following summer, slow through the holidays, and ramp back up in January and February, giving him a clear picture of the season by late February. Today, he sees inquiries for July 2028 arriving in spring 2026. By this Christmas, he expects to have 40% to 50% of next summer’s bookings in hand. 

One possible driver of this shift is affluent Americans, a key customer segment, who have reoriented their spending toward experiences rather than assets and who plan farther in advance to secure exactly what they want. However, the supply of premium Scottish golf inventory has barely grown. 

“There are 25 courses that are on everyone’s must-play list in Scotland,” Dalgleish notes. Demand is running ahead of last year’s pace, and father-son trips are booking at high volumes. “There’s an affluence slushing around in golf just now.”

The Franchise Model Meets the Heat Wave

Josh Greear,
Authority Brands

Josh Greear models a different kind of seasonal pressure. As CFO of Maryland-based Authority Brands, which derives over 90% of its revenue and more than $2 billion in annual system sales from 15 home services franchise brands, he manages seasonal concentration across a portfolio of businesses, each facing different summer inflection points.

“Summer’s always been important to Authority Brands,” Greear says. Its America’s Swimming Pools franchise business faces heavy warm-weather demand. Consumers tend to seek the services of its Mosquito Squad brand as critters emerge in warm weather. One Hour Heating & Air is driven by heat waves, not the calendar. Figuring out when to hire is tricky.

“The hardest time to manage labor is on the shoulder of the seasons, when you’re seeing the largest change,” Greear observes. In a business like One Hour Heating and Air, if temperatures spike sharply and you’re not prepared, you miss the demand and usually have no easy way to make it up. Conversely, if you’ve overstaffed in anticipation of early summer, profitability erodes.

To better manage risk, Greear says Authority Brands has invested in large-language-model-driven forecasting that integrates local weather trends, historical demand patterns, and brand-specific variables at the ZIP code level. The business now uses multivariate models that ingest large datasets and distill them into actionable insights for specific locations. For summer 2026, Greear flagged a milder-than-typical start to the season in many parts of the US, which will affect the timing of demand for weather-sensitive brands.

Greear measures success by revenue, share gains, and franchisee health: “If we’re taking share, our customers are happy, and, most importantly, our franchise owners are healthy, then our business is in a very stable, long-term strong position.”

Another way to manage seasonal risk, however, is to diversify: in this case, by owning businesses that operate year-round, collectively if not individually.

California-based Youth Enrichment Brands traces its roots to summer camp and has spread that model across 12 months; its portfolio now includes US Sports Camps, i9 Sports, and School of Rock, which together smooth the seasonal curve. 

“As of 2025, less than 20% of our systemwide sales are derived from summer-based activities alone,” says Dustin Bertram, CFO. Winter programs, year-round leagues, and music instruction have broadened the revenue base. “The platforms that win will be those that remain focused on the customer experience, maintain diversified offerings, exercise disciplined cost control, and invest in evolving their programs.”

3 CFOs’ Offseason Work

As October arrives in Juneau, Alaska, rain socks in, cold air takes hold, and days grow short, but hibernation is the last thing on Max Mertz’s mind.

The CFO of Alaska Seaplanes leads a post-mortem of the mid-May to early September season: what worked and what didn’t. He dissects the summer’s financial results and builds budgets for the year ahead. He maps out fleet and capital needs and evaluates staffing levels against forecasts from fishing lodges and gold and silver mines, which are major users of Alaska Seaplanes in the summer.

The planning runs from October until it’s set by March or April. In between planning for the next summer, it’s party season — one for each major unit, always well attended, according to Mertz.

In the fall, Chris Scheer, CFO of KOA, which operates a network of 500 campgrounds across North America, evaluates the compressed summer window, during which he must execute flawlessly on pricing, operations, and the guest experience, because the period accounts for about half of KOA’s total annual revenues. That means during the off-season, he focuses on strategic planning for cash flow, rate setting, staffing, and capital expenditures.

In Indianapolis, Green Savoree Racing Promotions CFO Mike Morrisey spends his autumns calculating costs and securing funding for capital upgrades—such as replacing grandstands and revamping hospitality suites. Ticket renewals go out before Thanksgiving, and Morrisey watches how quickly they come in because the fans who’ll fill those grandstands are also the ones driving his financial projections.

Weld Royal is a contributing writer based in the U.S.

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Sustainable Hospitality Frameworks: Can Short-Term Luxury Rentals Align with Europe’s Green Transition?

European vacation rentals have entered a bizarre era where there’s more municipal red tape than luxury.

The romantic idea of escaping to a restored Tuscan farmhouse or a modernist villa overlooking the French Riviera, perhaps with a glass of local wine in hand while watching the sunset over olive groves that have stood for centuries, has run straight into the cold reality of the European Union’s fight against carbon.

How does that reconcile with holidayers who expect 3m pools heated to an exact temperature? Whole-house air conditioning? Double-door refrigerators? Massive panoramic windows?

We don’t know, but we do know that local councils are staring down energy grids that are already stressed to their absolute limits. Sustainability isn’t just a case of putting a small wooden sign in the bathroom asking guests to reuse their towels anymore.

Stay ahead of the geopolitical week.

MD Briefing delivers expert analysis across five global fronts — the Indo-Pacific, energy, geoeconomics, European security, and the Middle East — every Monday morning. Free.

WTTC Initiatives and the Corporate Push for Greener Stays

The World Travel & Tourism Council has spent the last few years trying to bring about that reconciliation. A massive partnership with the United Nations Environment Programme is pushing circular economy guidelines down the throats of major hospitality operators, hoping that global standards will somehow trick independent luxury property managers into compliance. It sounds great on paper. The industry wants independent certification schemes to look uniform across borders, because global corporations hate dealing with twenty different regional rules when they could just tick a single corporate checkbox instead.

For property managers, it’s trickle-down bureaucracy at its finest. You can’t just call a rental “eco-friendly” anymore because you bought organic cotton sheets, left a bottle of locally sourced olive oil on the kitchen counter, installed a Nest thermostat, and planted some lavender in the garden. The standards are tightening.

The WTTC is pushing for genuine data transparency, which means tracking actual water stewardship metrics, managing real-time grid feedback loops, auditing supply chains, and proving carbon offsets. It’s an administrative headache for anyone who just wanted to rent out a luxury apartment while drinking espresso on a private terrace.

With sustainability metrics becoming a core driver of soft power and local tourism compliance across European markets, consumer-facing tech platforms are reacting by categorizing eco-certified accommodations. Advanced search ecosystems such as Villa Picker are facilitating this transition, allowing travelers to filter properties by energy efficiency standards and regional sustainability benchmarks without sacrificing premium amenities.

Balancing High-End Amenities with Low-Impact Operations

This leaves high-end property operators in a tricky bind. Holidayers don’t want a lecture on carbon footprints when they’re paying thousands of euro a night and retrofitting a centuries-old villa with triple glazing, thick cavity wall insulation, solar roof tiles, and ground-source heat pumps is an architectural nightmare that costs a fortune.

Operators are forced to play a complicated game of smoke and mirrors with smart home technology. They’re installing automated sensors that kill the climate control the second a guest steps outside, investing in invisible greywater recycling systems, choosing low-flow rainfall showerheads that disguise water conservation as a spa experience, and buying electric vehicle charging stations that look sleek next to a rented sports car. It’s a delicate compromise. If Europe’s green transition succeeds, it’ll be because the luxury rental market figured out how to hide the machinery of sustainability behind a velvet curtain of premium comfort.

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At least 27 dead as fire engulfs popular Bangkok pub near Chatuchak market | Hospitality Industry News

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At least 27 people were killed and 63 injured, many critically, after a fire ripped through a popular pub in Bangkok. Authorities are investigating whether the pub, located near the iconic Chatuchak Weekend Market, had adequate escape routes.

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17 favorite places to eat and drink in Tokyo, Japan

Tokyo isn’t one city. It’s many cities, and each is its own universe.

Occasionally — at a certain subterranean bar big enough for only seven people, or a sushi counter on the fifth floor of a random office building — I feel as if I’m stepping into another time or dimension.

Finding your way to any of the millions of restaurants, cafes, bars and shops (some are micro-businesses in an alley in a village in the city) can be like figuring out a many-layered puzzle. Like Tokyo, each experience is dense.

Use these handy dining guides for all of your summer travel, near and far.

The Japanese word for hospitality is omotenashi. But its meaning goes far beyond just customer service. Even the translations “wholehearted, selfless hospitality” or “flawless care” don’t cover all of the philosophies that make up omotenashi: magokoro (“true heart” or “sincere feeling”), ichigo ichie (“one time, one meeting”) and kuuki wo yomu (“reading the air”). The last refers to the intuitive ability to anticipate guests’ needs before they ask — an idea rooted in tea ceremony, which is rooted in Buddhism. It’s hard to grasp that level of selflessness.

Here are some of our favorite places to lose yourself in Tokyo. — Betty Hallock

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Iran team leaves note thanking L.A. for World Cup hospitality

The Iran soccer team left a note in its SoFi Stadium locker room thanking Los Angeles area fans for their hospitality.

The Iranians made history with two draws in Inglewood, marking the first time the team has avoided a loss through its first two World Cup games. While the matches drew protests against the Iranian regime, including some booing both times the national anthem was played before kickoffs, the crowds heavily favored and cheered loudly for the Iranian team.

Iran will close group play against Egypt at Seattle’s Lumen Field on Friday night.

Before leaving Sunday, the Iranian soccer federation and forward Ramin Rezaeian shared pictures of the team’s note of appreciation.

“Thank you, Los Angeles, for your hospitality,” the note read. “And thank you to every Iranian who gave their heart, voice, and soul for Iran throughout these 180 minutes.

“May peace, respect and friendship prevail among all nations.”

Iran has complained about U.S. government restrictions that forced them to spend limited time in the Los Angeles area before and after its matches, quickly returning to its base camp in Tijuana. But the complaints don’t extend to those who they crossed paths with while practicing briefly in Carson, spending two nights in a Manhattan Beach hotel and playing two big games at SoFi Stadium.

“From ancient Persia of thousands of years ago to the civilized Iran of today, the spirit of Iran remains alive and steadfast,” the note read. “We came to Los Angeles with pride, competed with honor, and leave with dignity.”



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