Heathrow Airport

ABTA has issued a statement on the situation at airports across the UK, advising passengers of their rights and what steps they should take if their flight is cancelled or delayed this week

ABTA, the UK’s biggest trade travel association, has issued a statement amid air traffic control chaos at British airports which has continued into a second day.

According to BBC figures, obtained from aviation analytics firm Cirium, 1,750 flights were cancelled yesterday (Tuesday, September 8), and more than 150 have been cancelled today so far. Significant delays are also expected to persist today due to the knock-on effect of yesterday’s cancellations.

At least 16 major UK airports have been affected by the wave of cancellations, which are due to a major technical problem impacting National Air Traffic Services (NATS), leading ABTA to issue advice to affected passengers.

Luke Petherbridge, director of public affairs at ABTA, said in a statement: “If your flight has been delayed or cancelled customers will have rights, which will vary depending on whether they booked their flight separately or as part of a package.

“ABTA members will be supporting those booked with them, to help make alternative arrangements, and we have advice on abta.com to help people understand their rights.

“While the immediate priority is supporting customers, as this isn’t the first NATS outage to cause widespread disruption, the industry and the public will want answers as to what has gone wrong, what lessons are being learned, and how the system will be made more resilient to avoid this happening again.”

ABTA has advised passengers to visit it FAQs page, which gives passengers a breakdown of their rights if a flight is delayed or cancelled. If a flight is delayed, your airline is required to offer certain support, from refreshments to accommodation and transfers, depending on the length of the delay and the route.

ABTA also says: “If the delay exceeds five hours, your airline must offer you the choice of taking a refund of the flight cost.” However, it’s unlikely passengers hit by today’s delays and cancellations will be able to claim for additional compensation. It states: “if it wasn’t the airline’s fault, you won’t be entitled to receive any compensation. Delays caused by things like extreme weather, airport or air traffic control strikes or other ‘extraordinary circumstances’ are not eligible for compensation.”

For those hit by cancellations, ABTA says: “If your flight is cancelled and you’re departing from the UK, your airline must offer you the choice of a replacement flight at the earliest opportunity or a refund.”

It advises: “If you were at the airport when your flight was cancelled, and you’ve chosen rerouting, you’re also entitled to care and assistance while you wait to be rerouted. This usually means food, drink, access to communications (e.g. two free phone calls) plus accommodation and the necessary transfers if the replacement flight departs the next day or later.”

Airlines affected by delays and cancellations include London-Heathrow, Gatwick, London-Stansted, London-City, London=-Southend, Manchester, Birmingham, Bristol, East Midlands, Edinburgh, Liverpool John Lennon, Aberdeen, Belfast, EMA, Southampton, Leeds and Jersey.

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Families should be aware of some important rules before they travel

Heathrow has issued a summer travel update telling families they can now benefit from a major change to Britain’s airport border controls.

The airport said: “Get ready for easier arrivals for families. Children aged 8 and 9 will now be able to use the eGates. They will need to have an eligible passport and be travelling with an adult”. The change could prove a welcome boost for parents returning to Britain from their summer holidays – potentially cutting the time they spend queuing at passport control.

Children aged eight and nine can use UK eGates, bringing them into line with older children who are already eligible to use the automated border gates.

But there is an important catch. The youngsters must have an eligible passport, be travelling with an adult and, under the Government’s rules, be at least 120cm (3ft 11in) tall.

The change came into force on July 8, just as the summer holiday travel season was getting into full swing. And the Government estimates that up to 1.5 million more children could become eligible to use eGates over the next year.

For parents facing the prospect of tired youngsters after a long flight, the prospect of avoiding a lengthy passport-control queue could be particularly welcome. Heathrow has urged passengers travelling with younger children to check airport signage or speak to staff if they are unsure which lane they should use.

What parents need to know

The expanded eGate access applies to eight and nine-year-olds who meet the requirements.

They must:

• Be aged eight or nine
• Be at least 120cm tall
• Have an eligible passport
• Be travelling with an adult

The Government says the change covers more than 290 eGates across the UK and at so-called juxtaposed ports, where British border checks are carried out in Europe. Millions of passengers already use eGates each year.

The Government says using one typically takes only a few minutes – and increasing the number of people who can use them should also help reduce queues for passengers who still need to go through staffed passport control.

Major change for families

The move was announced by the Home Office in May as part of a wider programme to transform the UK’s border system. Migration and Citizenship Minister Mike Tapp said: “Travel with young children can be stressful for parents.”

He said expanding eGate access would allow more families to have a “swifter and smoother journey home” while keeping Britain’s borders secure.

Border Force Director General Phil Douglas said eGates were an “essential part” of keeping the border secure.

He said the expansion would deliver safe and smooth journeys while freeing officers to concentrate on intercepting people who pose a threat to the UK.

Karen Dee, chief executive of AirportsUK, welcomed the change, saying it would give more families the opportunity to use the technology and could reduce waiting times.

Part of wider border overhaul

The change comes alongside the Government’s wider push to modernise Britain’s borders. The Electronic Travel Authorisation scheme has also been introduced for eligible travellers, with almost 25 million ETAs issued, according to Government figures.

The longer-term ambition is for a more “contactless” border, with facial comparison technology being used to verify travellers’ identities.

Anyone who is flying back home has been warned about the serious consequences

Travellers flying home after a holiday are being warned not to bring back certain items, even if they were purchased at a duty free shop. According to government rules, people who disobey risk facing a £5,000 fine or possible prosecution.

In an alert posted on social media by the Animal and Plant Health Agency, Brits returning home should not bring sandwiches, cheese, cured meats, raw meats or milk into Great Britain. The agency also states that this applies regardless of whether it is packed or packaged, or whether it has been bought at duty free.

It explains: “Help protect UK farmers from the devastating threat of African swine fever (ASF) and foot and mouth disease (FMD) by not bringing back meat or dairy products from the EU into Great Britain in your personal luggage. This includes items like sandwiches, cheese, cured meats, raw meats or milk into Great Britain – regardless of whether it is packed or packaged or whether it has been bought at duty free.”

The government agency says it is illegal to bring in most meat and dairy products from abroad for personal use. This is to protect the UK from devastating livestock diseases circulating in Europe and beyond.

Most personal meat and dairy products are now banned from entry into Great Britain. You must not bring in sandwiches, meat (raw or cured, such as ham and salami), dairy (milk, yoghurt, cheese) and animal-derived products. That includes items bought from duty free.

If you declare banned food products to Border Force officers at customs, they’ll take them away and destroy them. If you do not declare banned food products, you could be fined up to £5,000 (in England) or you could be prosecuted. Border Force can take away (‘seize’) your products if they think:

• you’ve brought something into the country illegally
• you’ve brought in too much of a restricted product
• it’s been cross-contaminated, for example with blood from meat – if any clothing or a bag the item’s in is contaminated, it’ll be destroyed

These rules are in place to protect the UK from highly infectious viral diseases of livestock, such as foot and mouth disease and African swine fever. These viruses can persist in meat and dairy products for several months, posing a risk to susceptible animals.

Neither disease affects humans. Livestock diseases like foot and mouth and African swine fever have a devastating impact on animal welfare, farming, trade and affect food security

The Animal and Plant Health Agency reminds travellers: “If you break the rules, you are breaking the law. If you break the rules, you are risking our food and economic security. If you break the rules, you could be responsible for the death of millions of animals. If you are found with undeclared illegal meat and dairy products, you will have these confiscated and risk a hefty fine.”

What are you allowed to bring into Great Britain?

You can bring the following into Great Britain from any country without any restrictions:

• bread, but not sandwiches filled with meat or dairy products
• cakes without fresh cream
• biscuits
• chocolate and confectionery, but not those made with a lot of unprocessed dairy ingredients
• pasta and noodles, but not if mixed or filled with meat or meat products
• packaged soup, stocks and flavourings
• processed and packaged plant products, such as packaged salads and frozen plant material
• food supplements containing small amounts of an animal product, such as fish oil capsules

A UK airline is set to withdraw all of its operations from a UK airport from October due to being “financially unsustainable” withh customers impacted to be contacted

Loganair has confirmed it will withdraw all of its operations from a UK airport in October.

The airline will not operate any flights from Dundee Airport after announcing the end of its service to London Heathrow on October 23.

The public service obligation (PSO) route is supported by the local authority and the Scottish and UK governments.

But, Loganair stated the contract was “financially unsustainable”.

After announcing the closure of the route, the airline added that it would support its Dundee-based employees to find alternative roles.

Currently, the service runs twice a day during the week and once on Sundays and has been in operation since 2014.

It was originally expected to end earlier on September 28, but the last flights will now run the following month.

The closure of its operating base in Dundee will impact air travel to Orkney and Shetland.

A Loganair spokesperson said: “Following a review of the route’s long-term viability, Loganair can confirm that its Dundee–London Heathrow service will cease after Friday 23 October, and the operating base will close.