Gatwick Airport

ABTA has issued a statement on the situation at airports across the UK, advising passengers of their rights and what steps they should take if their flight is cancelled or delayed this week

ABTA, the UK’s biggest trade travel association, has issued a statement amid air traffic control chaos at British airports which has continued into a second day.

According to BBC figures, obtained from aviation analytics firm Cirium, 1,750 flights were cancelled yesterday (Tuesday, September 8), and more than 150 have been cancelled today so far. Significant delays are also expected to persist today due to the knock-on effect of yesterday’s cancellations.

At least 16 major UK airports have been affected by the wave of cancellations, which are due to a major technical problem impacting National Air Traffic Services (NATS), leading ABTA to issue advice to affected passengers.

Luke Petherbridge, director of public affairs at ABTA, said in a statement: “If your flight has been delayed or cancelled customers will have rights, which will vary depending on whether they booked their flight separately or as part of a package.

“ABTA members will be supporting those booked with them, to help make alternative arrangements, and we have advice on abta.com to help people understand their rights.

“While the immediate priority is supporting customers, as this isn’t the first NATS outage to cause widespread disruption, the industry and the public will want answers as to what has gone wrong, what lessons are being learned, and how the system will be made more resilient to avoid this happening again.”

ABTA has advised passengers to visit it FAQs page, which gives passengers a breakdown of their rights if a flight is delayed or cancelled. If a flight is delayed, your airline is required to offer certain support, from refreshments to accommodation and transfers, depending on the length of the delay and the route.

ABTA also says: “If the delay exceeds five hours, your airline must offer you the choice of taking a refund of the flight cost.” However, it’s unlikely passengers hit by today’s delays and cancellations will be able to claim for additional compensation. It states: “if it wasn’t the airline’s fault, you won’t be entitled to receive any compensation. Delays caused by things like extreme weather, airport or air traffic control strikes or other ‘extraordinary circumstances’ are not eligible for compensation.”

For those hit by cancellations, ABTA says: “If your flight is cancelled and you’re departing from the UK, your airline must offer you the choice of a replacement flight at the earliest opportunity or a refund.”

It advises: “If you were at the airport when your flight was cancelled, and you’ve chosen rerouting, you’re also entitled to care and assistance while you wait to be rerouted. This usually means food, drink, access to communications (e.g. two free phone calls) plus accommodation and the necessary transfers if the replacement flight departs the next day or later.”

Airlines affected by delays and cancellations include London-Heathrow, Gatwick, London-Stansted, London-City, London=-Southend, Manchester, Birmingham, Bristol, East Midlands, Edinburgh, Liverpool John Lennon, Aberdeen, Belfast, EMA, Southampton, Leeds and Jersey.

Have a story you want to share? Email us at webtravel@reachplc.com

Anyone who is flying back home has been warned about the serious consequences

Travellers flying home after a holiday are being warned not to bring back certain items, even if they were purchased at a duty free shop. According to government rules, people who disobey risk facing a £5,000 fine or possible prosecution.

In an alert posted on social media by the Animal and Plant Health Agency, Brits returning home should not bring sandwiches, cheese, cured meats, raw meats or milk into Great Britain. The agency also states that this applies regardless of whether it is packed or packaged, or whether it has been bought at duty free.

It explains: “Help protect UK farmers from the devastating threat of African swine fever (ASF) and foot and mouth disease (FMD) by not bringing back meat or dairy products from the EU into Great Britain in your personal luggage. This includes items like sandwiches, cheese, cured meats, raw meats or milk into Great Britain – regardless of whether it is packed or packaged or whether it has been bought at duty free.”

The government agency says it is illegal to bring in most meat and dairy products from abroad for personal use. This is to protect the UK from devastating livestock diseases circulating in Europe and beyond.

Most personal meat and dairy products are now banned from entry into Great Britain. You must not bring in sandwiches, meat (raw or cured, such as ham and salami), dairy (milk, yoghurt, cheese) and animal-derived products. That includes items bought from duty free.

If you declare banned food products to Border Force officers at customs, they’ll take them away and destroy them. If you do not declare banned food products, you could be fined up to £5,000 (in England) or you could be prosecuted. Border Force can take away (‘seize’) your products if they think:

• you’ve brought something into the country illegally
• you’ve brought in too much of a restricted product
• it’s been cross-contaminated, for example with blood from meat – if any clothing or a bag the item’s in is contaminated, it’ll be destroyed

These rules are in place to protect the UK from highly infectious viral diseases of livestock, such as foot and mouth disease and African swine fever. These viruses can persist in meat and dairy products for several months, posing a risk to susceptible animals.

Neither disease affects humans. Livestock diseases like foot and mouth and African swine fever have a devastating impact on animal welfare, farming, trade and affect food security

The Animal and Plant Health Agency reminds travellers: “If you break the rules, you are breaking the law. If you break the rules, you are risking our food and economic security. If you break the rules, you could be responsible for the death of millions of animals. If you are found with undeclared illegal meat and dairy products, you will have these confiscated and risk a hefty fine.”

What are you allowed to bring into Great Britain?

You can bring the following into Great Britain from any country without any restrictions:

• bread, but not sandwiches filled with meat or dairy products
• cakes without fresh cream
• biscuits
• chocolate and confectionery, but not those made with a lot of unprocessed dairy ingredients
• pasta and noodles, but not if mixed or filled with meat or meat products
• packaged soup, stocks and flavourings
• processed and packaged plant products, such as packaged salads and frozen plant material
• food supplements containing small amounts of an animal product, such as fish oil capsules

It is the only Spanish airport on the official new list – issues could regularly last for two hours or more

Brits jetting off to a Spanish holiday hotspot in August should pay attention to a new official airport update. Spanish media reports say that Palma Airport will be operating beyond its capacity for 18 days throughout August, according to an official analysis – for more than two hours on 10 occasions.

It has been reported that the airport in Mallorca is the only Spanish airport featured on a list of airports where Eurocontrol – the central organisation for coordination and planning of air traffic control for all of Europe – has identified mismatches between predicted demand and available capacity during August and September.

The list also features several Greek airports – Athens, Corfu, Heraklion, Kos, and Chania – alongside Istanbul’s Sabiha Gökçen and London’s Gatwick. As a result, Palma Airport faces an extremely busy August, Spanish media reports claim. According to Eurocontrol forecasts, it will surpass its operational capacity on 18 days, more than half the month.

On 10 of those occasions, the excess demand will stretch beyond two consecutive hours, while on the remaining eight, it will be concentrated within two-hour windows, Eurocontrol says. The capacity for Palma is set to stand at roughly 74 movements per hour, comprising approximately 33 arrivals and 40 departures, the agency says. During particular time slots, the anticipated flight demand will outstrip the number of operations the system can accommodate, says Eurocontrol.

Eurocontrol says the forecasts do not mean airports will be overwhelmed. Yet they say their analysis aims to identify periods when high concentration of flights may require measures to regulate traffic flow.

El Diario reports that the European agency projects that demand will also surpass the airport’s capacity at least eight times between September 1 and 27, with three instances stretching beyond two consecutive hours and five lasting two hours. Yet airport operator Aena has told media in the country that under no circumstances has Palma Airport been operated “beyond its declared capacity”. They say that if demand ever exceeds the established airspace capacity due to an unforeseen event, such as storms or regulatory measures, not all operations are permitted to take place simultaneously.

In such cases, they say air traffic control regulates the flow of flights through various traffic management and sequencing measures. Sources at the airport have also told Spanish media that a major overhaul there has resulted in a larger security checkpoint featuring hand luggage screening machines that do away with the need to remove liquids and electronic devices, as well as “more efficient routes throughout all areas, including the one dedicated to inter-island passengers”.

Eurocontrol said in its assessment of Europe-wide air traffic: “July 2026 set new records for air traffic. The EUROCONTROL area recorded its highest ever monthly traffic, with over 1.13 million flights and a peak of 37,659 flights on Friday 24 July. Worldwide, commercial aviation also reached an all-time high of 153,359 flights on 23 July.

“On average, capacity among the busiest 10 carriers remained stable compared to the previous week.” The update comes as tourists heading to Spain and other EU nations face the prospect of lengthy queues this summer at airports. The EU rolled out its Entry/Exit System (EES) in April, which requires passengers from the UK and other non-EU countries to register their fingerprints, photograph and personal details upon their first arrival. This has resulted in lengthy hold-ups for countless passengers.

EES delays lead to big increase in waiting times at EU airports

The Financial Times reported this month that peak waiting times at two major European airports – Munich and Frankfurt – have doubled this summer compared with the same period last year, following the EU’s chaotic rollout of its new electronic border system. Mallorca is amongst the many airports where significant delays have been reported on multiple occasions throughout the year..

Ryanair chief executive Michael O’Leary said the system should be moved online. “Only the Europeans would invent s*** like this,” he told investors last month, adding that the airline had witnessed substantial queues at around 15 airports.

The scorching temperatures are also heaping further pressure on the airport, according to the Majorca Daily Bulletin. The publication reported that Palma Airport workers are once again demanding the immediate reopening of the airport canteen.

Staff say the facility is essential as somewhere they can eat and take refuge from the sweltering summer heat. The Balearic Government has urged airport operator Aena to reopen the venue as swiftly as possible.

Reports suggest that officials believe Aena is currently working to adapt the premises with the aim of getting the canteen back up and running in the near future.

The advice is to check with your travel provider for the latest information

Families heading abroad on their summer holidays are urged to keep a close eye on travel updates. The Foreign Office has published fresh travel guidance for a popular sunny EU destination. The latest advice urges travellers to “check with your travel provider” for the latest information in light of a “national emergency”.

This comes as many flights were disrupted recently to the south of Italy, after eruptions from Mount Etna caused clouds of ash to be thrown into the air. The Foreign Office has since updated its guidance for Italy on Tuesday, August 11, with new information regarding ‘Volcanoes’ in the ‘Safety and security’ section. The latest guidance informs visitors: “There are several active volcanoes in southern Italy. National emergency planning is in place for the Phlegraean fields, an area that remains active experiencing regular tremors.”

People heading to the Mediterranean country are warned that “airspace can be affected during eruptions”. The Phlegraean fields (Campi Flegrei) is an area just west of Naples and so is close to Naples Airport.

‘Heightened activity’

The guidance includes a word of warning for another airport in the region. You may need to take action ahead of your trip: “If you are travelling to or from Catania, during a period of heightened activity, check with your travel provider or with Catania airport.”

The Government body also advises: “Read what to do in the event of a volcanic eruption and follow the instructions of the local authorities.” The guidance includes a link to more information on the Civil Protection Department website of the Italian Government.

This information reminds visitors that Italy has “the greatest concentration of active volcanoes in Europe” along with Iceland. The guidance sets out that there is a “varying degree of hazard” for these volcanoes.

‘Wrong information’

People trying to find the latest guidance in the media are warned that “wrong information” can be sent out in times of crisis. The guidance urges: “For this reason it is important to follow the civil protection authorities’ instructions transmitted by radio, TV, in the daily press, on Internet and by the various toll-free numbers that will be set up.

“During eruptions, it is also important not heed the forbidden to enter signs at the areas involved by the eruption. It is dangerous to approach the crater area even if there is no eruptive activity as sudden explosive phenomena or gas emissions are always possible.”

You can read the full travel guidance for Italy on the Foreign Office website.