A family’s long-awaited Easter getaway turned into a nightmare after travelling hundreds of miles only to find their booked resort shut and fenced off
The resort is said to have gone into administration in October 2025(Image: CONTRIBUTED)
After months of planning a relaxing family break abroad, one couple thought they had everything organised down to the last detail. But what awaited them at the end of a nine-hour journey across Europe was something they never could have prepared for.
The couple, who asked not to be identified due to the man’s occupation, had booked a stay at the Waterside Elegance Sky Pad at the Your Nature Resort in Belgium through Booking.com last October. Having previously visited the resort, they were eagerly anticipating their return with their two young sons in April, only to arrive and discover the site appeared to be closed.
Instead of checking into their accommodation and settling in for a long-awaited family holiday, the couple claim they were met by locked entrance gates, construction fencing and an eerily empty car park. Signs displayed outside the resort also appeared to indicate the site was no longer operating.
The Waterside Elegance Sky Pad is a luxury duplex cabin located within the 280-hectare Your Nature Eco Forest Resort in Antoing, Belgium. The £105 million resort has reportedly been fenced off and forced into bankruptcy, leaving holidaymakers stranded after it allegedly exceeded €15 million in losses, according to Forbes.
In a lengthy Reddit post, the man explained how the family’s entire trip had been carefully planned around the needs of their children, including their eldest son who is autistic and non-verbal. But after arriving at the resort entrance and, by chance, speaking with a site manager, the couple claim they were informed the resort had gone into administration months earlier in October.
This is despite Booking.com allegedly repeatedly reassuring the family their holiday would go ahead as planned, with emails recognising the reservation remained valid. The Reddit post also claims the company accepted tourism tax payments and issued a check-in voucher just weeks before the family travelled to Belgium.
“If you think your holiday is secure because you have a confirmed booking voucher, think again,” he warned.
Speaking to The Mirror, the man detailed how the family were left scrambling after the revelation, with hundreds of pounds spent on Le Shuttle crossings, fuel, food and overnight accommodation in France. He also claimed Booking.com later suggested alternative accommodation options, though the family considered them unsuitable.
Booking.com is understood to have refunded the original accommodation costs, though disputes between the two parties are said to remain ongoing.
The family are seeking compensation for more than £400 in additional travel expenses incurred during the ordeal. They claim the online travel agency is refusing to accept liability, despite allegedly issuing a separate payment of 150 EUR which they say they have refused to accept.
In the Reddit post, the man referenced provisions within the Consumer Rights Act 2015 and Consumer Protection from Unfair Trading Regulations 2008, arguing the family relied on written assurances when booking non-refundable travel arrangements. However, no court has ruled on the claims and Booking.com disputes wrongdoing.
A Booking.com spokesperson told The Mirror: “We’re sorry to hear about this customer’s experience. When a property chooses to list on Booking.com they must agree to our terms and conditions, which includes keeping their room availability up to date.
“If an accommodation partner wants to end their agreement or remove their listing, we have simple processes and clear guidance to help them do this. We can confirm this property is currently closed on our platform, and that we’re also in touch with the customer to offer support.”
Consumer experts regularly advise travellers to retain booking confirmations, receipts and written correspondence when arranging holidays online. According to Citizens Advice, customers may have rights if services are not provided as described, although compensation outcomes can vary depending on individual circumstances and booking terms.
