Expert Advice

Cruisers are being warned over a common balcony habit that breaks strict P&O rules and could see their holiday terminated early

Passengers looking forward to a cruise holiday may have packed their cigarettes or vape without giving much thought as to whether or not they can be used on the ship. But P&O Cruises has strict rules about smoking on board, with some breaches potentially putting the rest of a traveller’s holiday at risk.

Smoking is not permitted in cabins, on cabin balconies or in public rooms across P&O Cruises ships. Instead, guests are restricted to designated smoking areas on the open deck, which can vary depending on the weather and cleaning arrangements.

The same rule applies to electronic cigarettes. P&O says e-cigarettes, including those which do not produce smoke or vapour, can only be used in designated smoking areas and are prohibited in the same public areas.

This means a passenger who steps onto their private balcony for a cigarette is still breaking the cruise line’s rules, despite being outside. Guests are instead told to use the ashtrays and receptacles provided in designated smoking areas and make sure smoking materials are fully extinguished. The permitted locations are signposted, although the cruise line says they can change.

Consequences of breaking P&O rules

P&O’s code of conduct sets out the potential consequences of serious or disruptive behaviour on board. The cruise line says disrespectful or offensive behaviour can result in a holiday being terminated, with onward travel arranged at the guest’s own cost.

Its FAQ separately states that dangerous or violent behaviour may result in an individual guest or an entire party having their holiday terminated and having to make their own way home.

P&O’s published smoking policy does not say that every smoking breach will automatically result in immediate removal from the ship. However, passengers should not assume that breaking on-board rules is consequence-free, particularly where behaviour is considered serious or disruptive.

Beyond the threat of early disembarkation, guests caught lighting up inside their stateroom also risk steep cleaning charges billed directly to their onboard account. Because fire is considered the primary safety threat at sea, cabin smoke detectors are highly sensitive and actively monitored around the clock.

Passengers are advised to check their ship’s daily newsletter or speak to guest services upon embarkation to locate designated smoking zones. Taking a moment to double-check permitted deck areas ensures holidaymakers avoid costly fines or an unwanted confrontation with security.

The travel advice was shared to help prevent disruptions for people with upcoming trips

HM Passport Office (HMPO) has shared essential travel advice for anyone travelling abroad. The alert comes amid the busy summer holiday period, when countless families are planning trips.

In a post shared on social media, HMPO urged people not to travel with a passport that they had previously reported lost or stolen. The X alert said: “Found a passport you previously reported lost or stolen? Don’t travel with it. Once reported, it’s cancelled and using it could disrupt your trip.”

Instead, they will need to apply for a replacement. HM Passport Office says it considers passports damaged if any of your details cannot be read, any of the pages are ripped or cut, there are holes in the cover, the cover is coming away, or there are stains on the pages. For instance, ink or water damage is not allowed.

HM Passport Office says it is important to cancel a lost or stolen passport as soon as you can. “This will reduce the risk of anyone else using your passport or your identity.

“You can report a lost or stolen passport for someone else if they cannot do it themselves.” If you have a photo of the lost passport, you can use this to answer the necessary questions.

The advice continues: “You might be able to apply for an emergency travel document. You’ll need to pay a fee. If you apply for an emergency travel document, you do not need to cancel your passport now. You’ll cancel it as part of your application for the emergency travel document.”

When renewing your passport online, you will need a credit or debit card and a digital photo. It costs £102. If you are replacing a lost or stolen passport, you also need someone to confirm your identity online. More details are available on GOV.UK.

You can also follow @HM_Passport on X for general updates and tips. For instance, another recent post shares tips for taking your passport photos. The advice said: “A suitable passport photo can help avoid delays. Make sure your photo is in focus, against a plain background and meets all requirements.”

GOV.UK says: “In your photo you must: be facing forwards and looking straight at the camera, have a plain expression and your mouth closed, have your eyes open and visible, not have hair in front of your eyes, not have a head covering (unless it’s for religious or medical reasons).

“Do not have anything covering your face, not have any shadows on your face or behind you.”

Turning up at the hotel check-in desk straight away might be harming your chances of getting a more premium holiday experience

Checking into your holiday at the earliest possible opportunity might seem like the savvy move at first, but it could be ruining your chances of getting a luxury hotel room free-of-charge. According to industry analysis from travel experts, checking-in during a specific 90-minute window could be the ultimate strategy.

Graziano Gagliardi at Private Italy Tour claims that turning up at the front desk between 4.30pm and 6pm gives reception staff a much clearer picture of the premium suites that remain available. Arriving too early, say 2pm for instance, means housekeeping is likely still preparing and cleaning rooms, which leaves workers unable to confirm what higher-tier options are unoccupied for the night.

Gagliardi said: “If standard check-in begins at 2pm or 3pm, arriving immediately may not give you the best chance of an upgrade. Housekeeping may still be preparing rooms, while reception staff may not yet know which guests are arriving, cancelling or requesting changes.

“By around 4.30pm, the hotel usually has a much clearer picture of its room availability. If a larger room, a better view or a higher category is likely to remain empty, staff may have more flexibility to offer it.”

Turning up extremely late can also backfire, he claims, particularly at smaller boutique properties that operate limited front desk hours. He said: “Turning up at 10pm without warning is not a clever upgrade trick. If you expect to arrive late, always notify the hotel in advance.”

Holidaymakers booking shorter stays of one or two nights stand a significantly higher chance of being bumped up to a better class of room. Terms outlined by major hotel chains like Hilton confirm that complimentary upgrades strictly depend on space being continuously available for the entire duration of a guest’s stay.

A similar policy is enforced by Marriott, which explicitly states that room improvements are determined upon physical arrival at the front desk. Experts warn that travellers should remain realistic, as an upgrade often means securing a quieter location, higher floor, or better balcony view rather than the top luxury suite.

To maximise your chances, Private Italy Tour recommends using a specific phrase to politely ask front desk staff without sounding overly demanding or entitled. The travel guru suggests asking: “I understand it depends entirely on availability, but if there are any complimentary upgrades available this evening, I would be very grateful to be considered.”

Joining a hotel’s free membership scheme prior to travel can also boost your odds, as many major operators prioritize enrolled guests for empty premium spaces. However, guidelines published by Hilton Honors clarify that simply signing up does not guarantee a better room without holding eligible membership status or rates.

Guests celebrating genuine milestones such as birthdays, anniversaries, or honeymoons are advised to notify the hotel a few days before their arrival date. Mentioning a real special occasion often encourages reception teams to offer a complimentary perk or a room improvement.

Finally, the experts strongly warn holidaymakers against manufacturing fake complaints or inventing faults with their original room just to pressure staff into moving them. Dishonesty is far more likely to harm your chances than help them, meaning a polite, well-timed request during that crucial 90-minute window remains your absolute best bet.

The family holiday has been left in doubt after she discovered her daughter’s passport did not meet strict travel rules

A singer has issued a plea for help after discovering at the last minute that her daughter’s passport could fail strict travel rules. Rules mean there must be a set amount of time available on a passport or the holder will not be allowed to travel.

Under rules following Brexit people travelling to EU countries, except Ireland, along with Switzerland, Norway, Iceland, Liechtenstein, Andorra, Monaco, San Marino and Vatican City must have at least three months left on their passports after the day they plan to leave, warns ABTA. The passport must also have been issued less than 10 years before the date of arrival at the country.

Musician and singer Philippa Hanna turned to Facebook to seek advice after her family holiday to Portugal appeared to be in jeopardy. The Christian music star who has toured with mainstream artists including Lionel Richie, Leona Lewis, Anastacia and Wet Wet Wet, told how she had just discovered that her daughter, Ozma’s, passport would not meet these rules.

She said: “GUYS!! We need help. Do I know ANYONE who works for or is connected to the passport office or something even close? We need emergency advice ahead of our family holiday tomorrow?”

She later went on to explain: “I just found out Ozma has 5 weeks less than needed on her passport for flying to Portugal.” She then added: “We’re only going for 5 days so the week fast track wont work. I’m just wondering if there’s any way of getting an extension or a special permission or something.”

One follower suggested she contact her MP who might be able to speed up getting a new passport. Gayle Hunter, who said she was a former duty manager at an airline, said: “They’re normally strict at least 3 months after the last day you’re leaving on passport. An MP can get you a new one in three hours under parliamentary privilege.”

However this was disputed by another poster who said he worked in the airline industry and travelled extensively. John Dinsdale said he had been stung by the rule himself, and insisted an MP would be unlikely to help. He said: “There is a parliamentary/MP escalation route, but it only applies for compassionate reasons (family death, serious illness) not for holiday travel, so it won’t help here.

“You could try contacting the airline to ask if they’ll allow “OK to board,” but I doubt that’s your best option. Even if they agreed, Schengen countries require a minimum of 90 days’ passport validity, so Portugal border control could still refuse entry on arrival.

“For an airline to allow to board they would need authorisation from the Portuguese immigration department first. If you’re refused entry, the airline will face a fine (amounts vary by country), and you’d likely be liable for the cost of the return flight, airlines won’t board anyone without valid travel documents in the first place.

“I’ve actually been on the receiving end of this myself, I can’t get an ESTA for the US because of my travel history, apparently America don’t like Iraqi stamps in passports, so I know firsthand how strict airlines are about not boarding anyone without the right documents. It’s not something they’ll bend on.

“Realistically, a new passport won’t be issued in time even by fast track. I’d contact your travel insurer now to ask about cancellation/rebooking cover, I know this is not what you want to hear, but it’s the most likely outcome.”

What the government says

So what are the rules? According to the government there are steps you can take – but it usually still takes some time.

It advises: “You can pay to get a passport urgently if you think the standard service will take too long.” It explains there are 2 ways to apply for an urgent passport.

1 day premium

According to the government website the earliest you can get an appointment is 2 days after you apply. It says: “You’ll need to hand in your old passport at your appointment. Your new passport will be ready to collect from the passport office 4 hours after your appointment.

“You can only use this service to renew an adult passport. It costs £239.50 (or £253.50 for a 54-page frequent traveller passport).”

1 week fast track

With this one the earliest you can get an appointment is the next day after you apply. It advises: “Your new passport will be delivered to you by courier 1 week after your appointment.”

You can use this service to:

• renew a passport
• change personal details on your passport (for example your name, place of birth or gender)
• replace a lost, stolen or damaged passport
• get a child passport

It costs £192 for an adult passport (or £206 for a 54-page frequent traveller passport). A child passport is £156.50 (or £170.50 for a 54-page frequent traveller passport).

Is there anything any faster?

It advises: “If you need to travel urgently for medical treatment, on government business, or because a friend or family member is seriously ill or has died, call the Passport Adviceline instead.”

Turbulence can be a scary thing, but this is what you need to know

A Jet2 pilot has shared what turbulence is really like – and what he wishes passengers understood about it.

Reassuring people that turbulence is “normal”, Josh urged people to stay calm, and it’s nothing to panic about – a key fact he wishes more people knew. He explained in the airline’s Ask a Pilot blog that there are “a few things that’ll really help” nervous flyers stay calm and enjoy their trip, whether they’re heading on a short-haul hop or a longer flight.

But first, what is turbulence? Experts at the Flight Radar 24 explains: “Turbulence is a common yet complex weather phenomenon that affects aviation.

“Broadly speaking, it refers to irregular air movements that cause erratic changes in the altitude and/or attitude of an aircraft. Let’s take a look at the various types of turbulence, their causes, and some notable incidents they have played a part in.”

I’m scared of flying, what can I do?

Answering the question: “I’m a nervous flyer! Can you give me some tips on how to relax and enjoy the flight?” Josh set out practical ways passengers can feel more in control and less anxious in the air.

Josh explained “understanding that turbulence is completely normal” is the first step in dealing with nerves. Planes are designed and rigorously tested to cope with conditions far more severe than anything you’re likely to encounter on a routine journey.

If you are worried, “let the crew know if you’re feeling nervous. The team at Jet2 are incredibly customer-focused, and if you mention it, they’ll do everything they can to reassure you and make the journey as comfortable as possible. This might even include a cockpit visit on the ground before departure, which can really help build confidence.”

The pilot also recommends keeping yourself occupied with distractions such as music, films, podcasts or a good book. This can really help take your mind off the flight and make the time go faster.

He stressed: “Remember, flying is one of the safest forms of transport, with multiple layers of training, technology and procedures all working together to keep you safe. If you have any questions while onboard, just ask a member of our friendly crew who will gladly help you.”

What are the types of turbulence?

Flight Radar explains the types of turbulence that can range from light to extreme. However, it stresses: “Whilst turbulence can feel unsettling, especially to nervous flyers, it is important to emphasise that severe turbulence events are generally quite rare. Pilots carry out an extensive weather brief before a flight which identifies areas of known turbulence en-route, which are avoided if possible.”

Light Turbulence

Light turbulence causes slight and erratic changes in altitude and attitude of the aircraft. Passengers may feel a light strain against their seat belts. There is little or no difficulty in walking for crew members, and unsecured objects may be slightly displaced.

Moderate Turbulence

Moderate turbulence results in changes in altitude and/or attitude that are more intense than light turbulence but the aircraft remains under control at all times. Passengers feel a more definite strain against their seat belts and unsecured objects are dislodged. Walking becomes difficult for crew members.

Severe Turbulence

Severe turbulence causes large, abrupt changes in altitude and/or attitude, with large variations in airspeed. The aircraft may be momentarily out of control. Passengers are forced violently against their seat belts, and unsecured objects can become airborne. Walking is impossible. Severe turbulence is generally quite rare.

Extreme Turbulence

Extreme turbulence results in the aircraft being tossed about violently, making it practically impossible to control. This category of turbulence may cause structural damage to the aircraft. Severe injuries to passengers and crew are possible if they are not securely fastened. Extreme turbulence is, as named, extremely rare.