Energy bills

HOUSEHOLDS on Universal Credit should be aware of one-off payments worth hundreds that could help cover emergency costs.

A budgeting advance is a type of payment given to those claiming the benefit to help with paying for items such as a broken cooker.

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The advance is interest free, so you only have to pay back what you borrow. Usually you will be expected to pay the money back within 24 months.

You can apply for a budgeting advance to cover things like:

• A one-off item – for example, replacing a broken fridge
• Work-related expenses – for example, buying uniforms or tools
• Unexpected expenses
• Repairs to your home
• Travel expenses
• Maternity expenses
• Funeral expenses
• Moving costs or rent deposit
• Essential items, like clothes

How much you can get depends on a number of factors, with the lowest you can borrow £100. 

Meanwhile, single people could get up to £348, while those who live with a partner could get up to £464.

The highest reward is only eligible for people with children and that is worth £812.

But it is not always guaranteed that you will be accepted for the payment.

Firstly, you must have been claiming Universal Credit, Employment and Support Allowance, Income Support, Jobseeker’s Allowance or State Pension Credit for six months or more.

There is an exception if you need the money to help start a new job or stay in employment.

You will not be eligible either if you have earned more than £2,600 in the past six months or £3,600 if you are in a couple.

You will also not qualify if you have not paid off any previous advance loans, as you can only have one at a time.

You can apply for a budgeting advance by calling the Universal Credit helpline on 0800 328 5644.

An advisor will then asses you can pay the loan back – they’ll see if you have any debts and how much you owe to help work this out.

The phone lines are open Monday to Friday, 8am to 6pm, and you’ll normally get a decision on the same day.

Alternatively, you can apply through your online account or speak to your Jobcentre Plus work coach.

Paying the advance back

You have to pay any money you were given back, but you will not be charged interest.

The money will be taken out of your Universal Credit payments, and you will pay it back over two years, starting from your next payment.

So for example, if you get an advance of £240 and you pay this back over 24 months, £10 will be taken out of your payment each month until this is paid back.

If you cannot afford your advance repayments, you can ask for the amount you pay to be lowered.

You can call the Universal Credit helpline or contact the Jobcentre helpline.

Do you have a money problem that needs sorting? Get in touch by emailing [email protected].

You can also join our new Sun Money Facebook group to share stories and tips and engage with the consumer team and other group members.

BRITAIN’S top restaurant chains have seen profits soar by almost a fifth after replacing staff with ­self-service tills and apps.

They hit £365million at the top 100 groups this year, up from £308million in 2024.

Accountancy group UHY Hacker Young also found that turnover was up 19 per cent to £12.9billion, from £10.8billion.

It said growth had been particularly strong for the fast food and casual dining sector, with burger and steakhouse chains enjoying some of the largest turnover increases.

UHY Hacker Young partner Martin Jones said chains had been investing in technology such as touchscreen tills in fast-food outlets.

Many had also upgraded menu offerings to increase prices, as a way of boosting earnings.

He said: “While many chains are still suffering from depressed margins and weak demand, there’s enough innovation and expansion to deliver better results.”

Hospitality has been particularly hard-hit by the increase in employers’ National Insurance.

Half of all job losses since the Budget have been in that sector, according to ­analysis of data from the Office for National Statistics by UKHospitality.

It means one in every 25 jobs in pubs, hotels, cafes, restaurants and bars has been axed.

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T&C’s ARE KAFKA-ESQUE

BANKS and insurance firms need to stop writing terms and conditions that are “longer than some classic novels”, campaigners urge.

Policies on travel insurance and investment products are the worst, clocking in at 26,000 words — around the same length as Franz Kafka’s Metamorphosis, analysis by Fairer Finance claims.

It comes despite the financial regulator in 2023 introducing rules forcing firms to prove that customers understand such documents.

Fairer Finance said the longer the documents were, the less likely customers were to know what they mean — or to engage with them at all.

Managing director James Daley added: “The grace period is now over, and we expect the regulator to start holding companies to account.”

ENERGY CRISIS

HOUSEHOLDS cannot afford more energy price hikes, the regulator has been warned.

More than 12 million people are struggling to pay already — but Ofgem is expected to announce tomorrow a rise in the energy price cap to £1,737 from October.

Commenting on the research from York University, Simon Francis of the End Fuel Poverty Coalition, said: “The time for tinkering with the price cap is over.”

RENT CONS UP

RENTERS have been warned to watch out for fake landlord scams after crooks made £20million from them last year.

The average victim lost £4,711, Action Fraud said. The total haul was up by 45 per cent on the previous year.

Richard Daniels, of TSB, said: “Scammers prey on a competitive rental market with too-good-to-be-true listings that trick house- hunters into making advanced payments.”

THERE is a way you can possibly prevent mould & condensation this autumn.

Lidl has released a gadget for under £5 which is absolutely essential when when drying your wet clothes indoors.

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Costing just £4.99, the budget supermarket has released a pack of thermometers and hygrometers.

The set of three items is meant to be used to monitor indoor climate so you can prevent mould taking hold.

The hygrometer takes a measurement of the indoor humidity and it also comes with a display for comfort level.

Three steps are shown on the screen indicated by a smiley face, which are dry, comfortable and high humidity.

This is measured in percentages from 10% all the way to 99% with a temperature range of -10°C to 50°C.

How easy is it to use?

Lidl has advertised the product as being very easy and convenient to use, perfect for your wet washing.

The gadget can be mounted on a wall or it can be freestanding in any utility room.

There is also a magnetic attachment and a foldable stand for extra benefit and ease.

Batteries and instructions are included with the product which also has a three-year warranty period.

Cheaper than Screwfix

In comparison, Screwfix has released its own version at a much higher price point.

At a price of £16.99, a gadget from brand Forge Steel measures temperatures in both Celsius and Fahrenheit.

It is advertised as providing an accurate and rapid response and is pocket sized.

The easy-to-read digital display screen will display the temperature and humidity levels.

It does have the same temperature range of -10 to 50°C but it has a smaller humidity range of 20-99%

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THERE are loads of ways for Brits to use apps to slash bills this summer.

You can easily find the cheapest prices for food, petrol, flights and parking. If you use them regularly, you could easily save hundreds a year.

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CHEAPER PETROL

One great option for drivers is the PetrolPrices.

The name is the giveaway here. This app is designed to help you find the cheapest petrol prices in the area.

You can see the locations on a map, or find them as a list sorted by lowest price, distance, and even brands.

Site owners can upload their own prices, and users can report the fuel costs too.

It means you don’t have to drive around looking for the cheap prices – or face a price shock at the pump.

Another handy tip is using the Google Maps fuel efficiency feature.

Turn it on by going into Google Maps > Profile > Settings > Navigation > Route Options > Prefer Fuel-Efficient Routes.

“Google Maps can estimate fuel or energy efficiency for different vehicle types, including electric and combustion engine cars, as well as petrol motorcycles,” Google explained.

“The more fuel or energy efficient the route, the lower your vehicle’s fuel or energy usage.”

You should also tell Google your engine type in Google Maps > Profile > Settings > Your Vehicle.

That can give you even better fuel-efficiency.

“The most fuel or energy-efficient route can be different based on the engine type,” Google said.

“For example, diesel vehicles’ relative fuel economy advantage is generally greatest in motorway driving.

“Hybrid and electric vehicles tend to provide greater efficiency in stop-start town and hill driving where they can benefit from regenerative braking.”

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FOOD PRICES

For food savings, you’ll want to first take a look at Trolley.

It lets you compare prices for groceries across supermarkets, with a long list of stores including:

• Asda
• Sainsburys
• Aldi
• Home Bargains
• Morrisons
• Tesco
• Boots
• Wilko
• Coop
• Waitrose
• Superdrug
• B&M
• Ocado
• Iceland
• Savers
• Poundland

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The app says it’ll save you up to 30% on a weekly shop, but your own success will vary depending on what you buy and how much you spend.

Another option – recently tested by The Sun’s tech desk – is to use the Google Gemini chatbot.

You can use it to plan your food shop by asking the bot to find the cheapest prices.

It’s also worth noting that you can bag cheap or free food by picking up leftovers or stuff that would be otherwise thrown away.

Two apps – Olio and Too Good To Go – are packed with food bargains.

And if you want free food, Sky customers can bag a weekly treat from the Sainsbury’s Taste the Difference range through the MySky app.

Just go to the Sky VIP panel (which is free to join) to claim your freebie.

We’ve seen ice lollies and pizzas so far, but there’s a new option every week.

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FLIGHT COMPARISONS

There’s no denying that Skyscanner is a brilliant option for finding cheap flights.

But you should also take a look at Google Flights, which has some clever tricks.

For a start, when you’re searching for flights, it can show you the cheapest window to book.

“For example, these insights could tell you that the cheapest time to book similar trips is usually two months before departure, and you’re currently in that sweet spot,” Google said.

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“Or you might learn that prices have usually dropped closer to takeoff, so you decide to wait before booking. Either way, you can make that decision with a greater sense of confidence.”

You can also turn on price tracking for specific dates (like if you’re off to a wedding) or for any dates (if you just want a holiday at some point soon).

This feature will only appear if you’re signed in to your Google account.

And right now, Google Flights is getting an upgrade with the Flights Deal feature.

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It’s currently only in the US, Canada, and India – but it looks likely to land in the UK eventually too.

The feature works using AI with Google saying it’s “for flexible travellers whose number one goal is saving money“.

“Instead of playing with different dates, destinations and filters to uncover the best deals, you can just describe when, where and how you’d like to travel — as though you’re talking to a friend — and Flight Deals will take care of the rest,” Google said.

For example, you could search for a “week-long trip this winter to a city with great food, nonstop only”, Google revealed.

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Then it’ll use Google Fights data to show you the latest options from loads of airlines.

CHEAP PARKING

Lastly, make sure you’re not overpaying on parking.

There’s a great app called JustPark, which you might be familiar with as a way to pay at some car parks.

But it also lets people rent out their driveways, which means you can bag some great bargains.

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We tried it out earlier this year and found £6 for all-day parking in London on a weekday.

You can book them far in advance, and even add on insurance that covers the excess if your car ends up getting damaged.

You can easily check and amend (or cancel) your driveway parking through the app from anywhere. So you could add extra time if you’re running late.

And it’s potentially a great way to bag a bargain for sports fixtures by getting near-stadium parking.

You could also turn it into a side-hustle by renting out your own parking space.

So you wouldn’t just be saving money, but making some quick cash too.

BRITS could receive as much as £2,500 in free cash to spend in the likes of Greggs, M&S or Waitrose, thanks to a scheme run by a major energy supplier.

E.ON has relaunched its ‘refer a friend’ scheme and the company will hand out £50 in retail vouchers for customers and their friend, if there is a successful referral.

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So under the new, improved scheme both the existing customer and the new one will both receive the voucher.

They can be spent at a number of high street retailers, including Waitrose, Argos, Greggs and Ticketmaster.

However, the money is capped at £2,500.

Both parties will receive their voucher once the new customer has paid their first direct debit.

Julian Lennertz, Chief Commercial Officer, E.ON Next, said: “We know our customers have really valued the £50 credit they received on their energy account under our previous scheme.

“We’ve also learned that our customers want more choice over where and how they spend their £50 thank you, so they can get the best value for them.

“That’s why they can now choose from hundreds of retailers.

“And because we appreciate all of our customers, old and new, we have expanded the scheme to reward our new customers as well as the existing ones who are making the referrals.”

E.ON Next’s new scheme has been launched in collaboration with its new referral partner, MentionMe.

To be eligible, all existing customers have to do it simply sign up to the scheme.

There are some strings attached though.

To be eligible for the voucher, the new customer must transfer from another supplier and sign up to through the existing customer’s unique MentionMe link.

Customers can make up to five referrals a day, with an overall total of 25 referrals each year.

Which means that both the customer and friends could be better off to the tune of £2,500.

Last month, millions of households were urged to apply for free energy grants worth up to £1,700.

Families who have fallen behind on their gas and electricity bills qualify for help through a little-known fund.

The British Gas Individual and Families Fund is open to prepayment meter customers who are in up to £1,700 worth of energy debt.

If you can’t get help through British Gas’ Individual and Families Fund, you might be able to knock money off your energy bill through the Household Support Fund.

The fund is a giant £742million pot of money that’s been shared between councils in England.

These local authorities are now distributing their share of the fund and can set their own eligibility criteria.

That means what you’re entitled to depends based on where you live, but you will likely qualify for help if you’re on benefits or a low income, and may be able to get energy vouchers or cash.

Speak to your local council about what help is on offer. You can find your nearest by visiting – www.gov.uk/find-local-council.

Depending on what benefits you’re on, you might be eligible for a Winter Fuel Payment, the Warm Home Discount or a Cold Weather Payment too.

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MILLIONS receiving benefits are in line for one-off boosts to help ease the pain on budgets at certain pressure points over the coming months.

As long as you are claiming qualifying benefits, you could receive several cash injections before the end of the year,

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Here are all the one-off payments on the cards…

Household Support Fund

You can get help with the cost of living through the Household Support Fund.

The pot is worth £421 million and distributed by local councils.

Each authority has different qualifying criteria and gives support in different ways and for different amounts.

It means that what you are able to apply for depends on where you live, as well as your financial situation.

The money is usually given as cash transfer or through shopping or food vouchers.

For example, in some parts of the country such as Portsmouth you can get as much as £1,000.

Whereas households in other areas including Doncaster may be more likely to get up to £300 to support with gas, electricity and food costs.

To find out, you’ll need to look what your council offers and apply directly.

DWP Christmas bonus

Thousands of households on benefits receive a tax-free £10 cash boost from the Department for Work and Pensions (DWP).

The tax-free £10 payment is paid to eligible households usually during the first full week of December.

To qualify for the payment you must be present or “ordinarily resident” in the UK, Channel Islands, Isle of Man or Gibraltar.

Households will also need to claim at least one of the 20 qualifying benefits within the same period.

The bonus is for those who receive Universal Credit plus mone of the qualifying benefits.

To claim your part of the Christmas cash, you’ll need to be claiming at least one of the following DWP’s benefits:

• Armed Forces Independence Payment
• Attendance Allowance
• Carer’s Allowance
• Child Disability Payment
• Constant Attendance Allowance (paid under Industrial Injuries or War Pensions schemes)
• Contribution-based Employment and Support Allowance (once the main phase of the benefit is entered after the first 13 weeks of claim)
• Disability Living Allowance
• Incapacity Benefit at the long-term rate
• Industrial Death Benefit (for widows or widowers)
• Mobility Supplement
• Pension Credit – the guarantee element
• Personal Independence Payment (PIP)
• State Pension (including Graduated Retirement Benefit)
• Severe Disablement Allowance (transitionally protected)
• Unemployability Supplement or Allowance (paid under Industrial Injuries or War Pensions schemes)
• War Disablement Pension at State Pension age
• War Widow’s Pension
• Widowed Mother’s Allowance
• Widowed Parent’s Allowance
• Widow’s Pension

If you’re part of a married couple, in a civil partnership or live together, you’ll both get the cash bonus – as long as you both are eligible.

If you or your partner do not get one of the above qualifying benefits, then they could still get the bonus if they are over the state pension age by the end of the qualifying week.

Winter Fuel payment

The Winter Fuel Payment is made every year to help cover the cost of energy over the colder months.

It has been changed in recent months so that fewer can claim.

However, the cash boost, worth up to £300, is still valuable for those who quality – particularly those on Pension Credit.

The cash is usually paid in November and December, with some made up until the end of January the following year.

If you haven’t got your payment by then, you need to call the office that pays your benefits.

Households eligible for the payment are usually told via a letter sent in October or November each year.

If you think you meet the criteria, but don’t automatically get the winter fuel payment, you will have to apply on the government’s website.

The Child Winter Heating Assistance

If you’re based in Scotland, you could receive a child winter heating assistance payment of £255.80. 

You get child winter heating payment for a child or young person under 19 who lives in Scotland and who is entitled to:

• the highest rate of the care component of child disability payment (CDP) or disability living allowance (DLA), or
• the enhanced rate of the daily living component of adult disability payment (ADP) or personal independence payment (PIP).

They must be entitled to the relevant disability benefit during the ‘qualifying week’, which is the week beginning on the third Monday in September (w/c Septmber 15 in 2025).

You do not have to make a claim for the payment, but it should be paid by Social Security Scotland, usually in November. 

If you think you’re entitled but have not received payment by the end of December, you should contact Social Security Scotland on 0800 182 2222.

Warm Home Discount

The Warm Home Discount is an automatic £150 discount off energy bills.

As the money is a discount, there is no money paid to you, but you’ll get the payment automatically if your electricity supplier is part of the scheme and you qualify.

You’ll have to be in receipt of one of the following benefits to qualify for one of the payments:

If you don’t claim any of the above benefits, you won’t be eligible for the payment.

Cold Weather payment

Cold weather payments are dished out when temperatures are recorded as, or forecast to be, zero degrees or below, on average, for seven consecutive days between November 1 and March 31.

Eligible Brits are then given extra money to help heat their homes.

You get £25 for each seven-day period where the weather is below zero Celsius on average during this time frame.

You can check if your area has had a cold weather payment by popping your postcode into the government’s tool on its website.

You’ll need to be on certain benefits to qualify, which are:

• Pension credit
• Income support
• Income-based jobseeker’s allowance
• Income-related employment and support allowance
• Universal Credit
• Support for mortgage interest

Those in Scotland don’t get cold weather payments but may be able to receive a winter heating payment instead.

Student maintenance payments loans

Student maintenance loans are paid to university students to help cover living costs such as rent.

They are usually paid at the start of each new term, so you typically receive three payments a year.

 Maintenance Loans are paid straight into your student bank account in three (almost) equal instalments throughout the year.

The amount you will receive depends on where in the UK you’re from, whether you’ll be living at home or not, your household income and how long you’re studying for.

The average Maintenance Loan is approximately £6,116 a year.

CHEAP Chinese firms could soon be cut out from government contracts under new rules championing British industry, The Sun can reveal.

Ministers want to prioritise UK-based firms in critical sectors like steel, energy, and cyber, putting them at the front of the queue.

The shake-up would allow the public sector to sidestep foreign tender bids, giving homegrown heroes a bigger slice of Whitehall’s £400bn procurement pot.

Currently, foreign suppliers can undercut British businesses with cheap labour and rock-bottom prices.

But in a push to bolster national security and create jobs across the UK, the likes of British Steel would be prioritised.

Under the new blueprint, now up for consultation, Whitehall departments would also favour British Steel for the £725bn of infrastructure spending earmarked for the next decade.

Meanwhile, firms slow to pay small and medium businesses will be kicked out of the procurement race.

Chancellor of the Duchy of Lancaster, Pat McFadden, said: “Strong industry is essential to our national security.

“The new rules being considered will give us the power to protect our national industries, ensuring more money goes to them as we buy goods and services in government.

“Our reforms will boost growth and ensure British industry is supported to deliver national security and our Plan for Change.”

Gareth Stace, UK Steel boss, hailed the move as a game-changer, saying: “The publication of this guidance for steel procurement and the launch of the consultation are unequivocally positive news for the UK steel industry.

“These changes rightly recognise the strategic importance of steelmaking to national security and the vital role of resilient domestic supply chains.”

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LAST week saw the hottest day of the year so far, when temperatures hit an incredible 33.2C in Charlwood, Surrey.

Chances are you were drooping in the heat, with low energy levels, unattractive sweating and a high possibility of sunburn.

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Well guess what?

When your garden hits over 32C, much the same is happening to your plants.

They lose water through their leaves faster than they can absorb it, causing wilting, while the leaves themselves can get scorched.

They can also stop growing, as their energy levels are reduced.

But in the same way we splash water on ourselves, stay indoors and apply liberal coatings of suntan lotion, there are many ways of heat-proofing and protecting your garden.

And all of them are cheap or free – and very straightforward.

BE CLEVER WITH POTS

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If you’ve got plants in pots, move them into the shade and group them together, so that they give each other protection.

Light coloured pots are best for container planting as they reflect the heat and sunlight, which in turn keeps the soil cooler and less prone to drying out.

Darker pots will absorb the heat, drying the contents much quicker and stressing the plants more.

B&M currently have some lovely light pink and pale green planters for just £2, while B&Q are selling deep white pots for £3.

It’s worth remembering that pots – and hanging baskets – dry out really quickly in the heat and need much more watering.

When the weather’s this hot, water them daily if you can, giving them a really good soak.

Larger pots retain moisture better, so won’t dry out as quickly.

And while terracotta pots look lovely, they dry out much faster than other pots.

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DON’T BE A WATERING WALLY

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There’s a knack to watering in a heatwave – one of the most important tips to remember is not to water in the daytime.

The best time is early in the morning, before it starts getting really hot, so the water doesn’t evaporate. If that’s not an option, water when the sun’s gone down.

Morning is best, though, as slugs move around at night and love the damp soil.

And don’t water all over the plant, however tempting it is to remove the dust and return the leaves to their glossy former selves.

Aim directly for the roots, as wet leaves can cause fungus to form and, in really extreme cases, magnify the sunlight onto the leaves and cause scorching.

But mainly, it’s just a waste of water.

And give them a really good soaking once or twice a week, rather than a light water daily.

Experts reckon you should count to between 15 and 20 seconds as you water each plant to make sure the water soaks down through the soil to the roots.

LET LAWNS GO BROWN

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It may not give the lush, healthy look that you’re looking for, but there is no problem with letting your lawn go brown.

If it’s healthy, it will cope and the green will return when there’s a bit of rain.

Also, if you’re currently thinking of laying a lawn, aim for a much hardier native lawn seed, like fescue.

This will withstand extreme heat a lot better than some of the more trendy varieties.

It’s also worth considering a lawn seed that’s mixed with wildflower seeds. Johnson’s Nature’s Lawn with Mowable Wildflowers (£12.99) creates a lovely blanket of blooms if you’re letting it grow longer in the heat.

It’s also best to raise your mower’s cutting level and instead of collecting cuttings, let them fall as mulch onto the lawn to keep in moisture.

TRAP WASTE WATER

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Save and store any rainwater to reuse in your garden.

A water butt connected to roof drainage is probably the best option, as it will capture all your rainwater run-off from the pipes.

But a stand alone butt is a great addition to any garden.

There are all sorts on the market at the moment, including ones that attach to walls, which are great for smaller gardens as they don’t take up valuable space.

Argos currently sells a standalone 100 litre butt, with a tap and connecting kit, for just £28.

If you don’t have room for a water butt, just leave a few brightly coloured buckets around to catch any rain.

Or, if you’ve got just a few pots around your garden, you could invest in some cheap self-watering plant spikes, which you fill up with water and stick in your planters.

They release water slowly, reducing the need for a daily soak.

Temu has a set of five for £2.97 – so just 60p a pop.

If you’re feeling spendy, you could splash out on a dipping tank.

They’re beautifully designed and act as an elegant water feature for your garden, as well as creating valuable water storage.

The Dipping Tank Company has a 60cm tank for £395 – not cheap, but it will last a very long time.

You could also set up an irrigation system, although these are also costly. A leaky hose can work just as well.

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CREATE A SHADY OASIS

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With a bit of careful planning you can create a beautiful, calming escape in your garden with just a few choice products.

A sail shade is a quick, cheap and easy way to zone off a corner of your garden.

Dunelm’s Elements Grey Sail Parasol is just £15 at the moment.

Put garden furniture underneath it to create a lovely, cooling retreat. Dobbies Esme bistro set in green is currently on sale for £79.20, instead of £99.

You can surround the area with pots of fast-growing bamboo, which will not only add shade, but a lovely calming sound as the wind rustles through the leaves.

It’s best to keep bamboo in pots, otherwise it spreads underground and can cause real problems. You can even be fined if it spreads to your neighbours’ gardens.

Or you could plant banana trees in planters to create a natural shady barrier around your seating area. They grow really fast and add a proper exotic, tropical vibe, while also protecting you from the sunshine.

YouGarden are selling Musa Basjoo, aka Japanese banana plants, for just £9.99 at the moment.

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WATER GOOD IDEA

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Why not add a calming, cooling water feature to your garden?

Studies have shown that the soothing sounds of moving water can reduce stress, lower cortisol levels (a stress hormone) and promote relaxation.

Hydria Life offers lovely pipe-less moveable fountain systems that fit in any pot of 30cm or more for £99.

You can also buy solar powered fountains that you just pop in a dish of water, birdbath or pond from Amazon for just £6.98.

As well as helping you feel more chilled out, water features attract wildlife, including birds, insects and butterflies, helping to boost your garden’s biodiversity.

They’re also known to help block out unwanted background noise, such as traffic sounds.

PLANTS TO BEAT THE HEAT

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On a recent gardening trip to Venice, where it was topping 27C daily and only going to get hotter, there was a definite planting plan.

In many of the gardens I visited there were agapanthus, pittosporum, lavender, wisteria, jasmine, fig trees and great big Fatsia Japonicas.

They were bursting with colour, but most importantly had been planted because they could withstand the heat.

Other plants that will work well in UK gardens include geums, sedums, achillea, hardy geraniums, rosemary and salvias.

Remember to mulch your plants, which means covering the soil around them with a thin layer of protective material.

This could be wood chippings, well rotted manure, gravel, shredded leaves or special garden mulch.

It keeps the roots cool and moisture locked in, while also preventing weeds that can compete for water.

Lidl has 40 litre bags of decorative bark chips for just £3.49.

THOUSANDS of Thames Water customers are stuck on tariffs which were set in the 90s and bills have jumped by up to 671%.

The water firm, which is in the midst of a multibillion-pound rescue deal, has said bills would rise by 31% from April.

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Our investigation has discovered that:

• Customers without water meters have seen bills soar due to rates set in the 90s
• Thousands of homes are unable to get a water meter installed, which could lower their bill, because of where they live
• Customers are not being told about a tariff which could save them money
• Customers who ask to get a water meter but can’t get one could be automatically being moved onto a tariff for a three-bedroom home that is up to £93.72 more expensive annually

We have delivered a dossier of cases to Thames Water asking them to urgently investigate.

We have also shared our concerns with the Consumer Council for Water, regulator Ofwat and the Department for Environment, Food & Rural Affairs.

Consumer expert Martyn James said: “I’m deeply concerned about affordability and supporting people who can’t afford this unavoidable, essential service.”

Bills rising by more than expected

The Sun has spoken to scores of people who have seen their bills double, with one customer being hit by a 671% increase.

Many do not have a water meter, so their bills are calculated using a metric known as the rateable value (RV).

The RV of a property is set by the government and is based on the location and size of your home.

The rates were set in 1990 and the values from March 31 of that year are still used to calculate customers’ bills.

The RV varies from house to house, so your bill could be different to your neighbour’s, even if your houses are identical.

Industry regulator Ofwat told The Sun that some customers, particularly those without a water meter whose bills are calculated in this way, may see their payments increase by more than average.

Ofwat added that the RV may not accurately reflect the amount of water they currently use.

In comparison, households with a water meter pay for the exact amount used.

As a result, their bill could be higher or lower than average based on their usage.

Water meter lottery

Installing a water meter is the main way households can reduce their bill.

Customers firstly must ask Thames Water for a water meter appointment and then an engineer will visit to install one – but thousands of homes around the UK are not suitable for them.

Bill rise is ridiculous – we’ll have to cut back

MUM-OF-TWO Susan Palmer, 46, said it’s “ridiculous

Susan, who lives in a two-bedroom, one-bathroom flat in Lewisham, London, with her husband James, 48, a warehouse operative and 13-year-old sons Callum & Reece.

She said: “It’s worrying. I’m a paramedic so I am not at home very often.

“There is no reason why we would be using a lot of water and we don’t have a bath. It doesn’t make sense.”

Susan called Thames Water to ask why her bill had risen but it couldn’t explain the increase.

Susan said her family will now need to cut back.

“I normally do overtime to keep our head above water. This bill increase will mean we need to tighten our purse strings,” she said.

This is due to a number of reasons, including sharing your water supply with other residents such as in a flat without your own stop cock or living in a home where there isn’t a suitable place to fit one.

Insiders at Thames Water have told this newspaper that around 70% of homes in London cannot get a water meter.

If you live in a home where you cannot get a water meter fitted then you can be moved onto new tariff called the Assessed Household Charge – but this only happens after your home has been assessed by an engineer.

The Sun has found that customers are not being told about this process and therefore cannot access the cheaper tariff.

However, households who are put on the Assessed Household Charge tariff will automatically be moved to the three-bedroom rate, unless they update Thames Water to tell them how many bedrooms they have.

This could mean a household with two bedrooms could be paying around £61.14 extra per year.

Thames Water will not backdate payments so customers need to contact them as soon as possible to check their tariff and update their details.

Experts have slammed the water company for making customers opt-in to find cheaper tariffs.

Martyn James said: “Anything that could reduce bills should absolutely not be conditional on getting a water meter.”

Discounts if you live alone

If you live alone you could also access a single occupier tariff.

However, the vast majority of homes will be on the rate of a three-bedroom home.

The tariff costs £606.58 a year – £93.72 less than for a standard three bed property.

I complained to my MP after bill hike

Natasha Tressillian complained to Thames Water after her water bill rose from £359 a year to £535.

Although Natasha lives alone in a flat in Lewisham, London, she is now spending £45 a month on her bill after it rose by £15 a month.

Thames Water estimates that if Natasha had a water meter her bill would be just £315 a year – £220 less than what she is currently paying.

Natasha, who is in her 30s, said: “Unfortunately a water meter cannot be fitted in my flat. 

“That means with a single occupier tariff I’m paying around double what I would otherwise have been charged if a water meter could be fitted.

“It just doesn’t seem fair or reasonable.”

She has complained to Thames Water and her local MP, Janet Daby, and plans to file a formal complaint to the Consumer Council for Water and Ofwat.

Surge in demand for water meters

Bill rises have caused a surge in demand for water meter installations, according to the Consumer Council for Water.

A spokesperson said: “We know water companies have seen a surge in applications for water meters since the bill rises were announced and, in some cases, demand has doubled or even trebled.

“This means in some instances it is taking longer than expected to install water meters at properties where they can be fitted.”

Thames Water aims to install meters within 50 days.

This means that if you apply for an appointment now you could be forced to wait until the end of July for a visit from an engineer.

It also means if you are unable to get a water meter that you could be waiting weeks paying a higher rate before you can access the discounted tariff.

If it takes longer than 12 weeks for a water meter to be installed then you are entitled to compensation.

Act now to get help

Anyone who is worried about their bill should speak to Thames Water, the Consumer Council for Water recommends.

It should be able to explain why your bill has increased and double check if it is accurate.

You can contact Thames Water online or by calling 0800 980 8800.

The phone lines are open from Monday to Friday between 8am and 8pm or on Saturdays between 8am and 6pm.

If you are still concerned then you can complain to the Consumer Council for Water, who can investigate on your behalf.

If your bill has increased and you do not have a water meter then you should book an appointment now.

An engineer may be able to install a water meter at your home, so you will only be billed for what you use.

If they cannot install a meter then you will be moved onto the Assessed Household Charge, which should save you money.

Ofwat suggests that customers whose bills are calculated using the RV may benefit financially by switching to the Assessed Household Charge.

If your bill will be lower on the new tariff then Thames Water will switch you straight away.

But if your bill will be higher then it will not move you onto the tariff for a year to give you time to understand how you will be affected.

Thames Water will send you a letter to let you know how much you will pay.

If you live alone then contact Thames Water as soon as you can and ask to be moved onto a Single Occupier Tariff.

If you are unable to pay your bill then you may be able to get financial support from Thames Water.

You can complete an assessment online or call 0800 980 8800 to discuss our options.

To apply you will need the details of any income you receive, your debts, regular bills and outgoings and your Thames Water account number.

A Thames Water spokesperson said: “We offer comprehensive support for customers struggling to pay their bill, rated among the best in the sector. 

“We’re already helping around 450,000 customers pay their bills, and by 2030, one in ten households will be in receipt of support, including a discount of 50% on their bill.”

Do you have a money problem that needs sorting? Get in touch by emailing [email protected].

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

A BELOVED cafe that served customers classic English breakfasts for nine years has been forced to close due to the cost of living.

The owner said it is “impossible to carry on” in the current climate.

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Traditional cafe Deb’s Diner in Birmingham posted the sad update on Facebook.

“It is with great sadness that Deb’s Diner has closed it doors for the very last time.

“Due to ill health and the current cost of living crisis, it has become impossible to carry on so we have decided not to renew our lease.

“We would like to thank all of our customers for their continued support over the last nine years, it’s been a wonderful journey.”

Customers commented to express their sadness and to send best wishes.

It comes after the Chancellor’s hike to national insurance contributions and minimum wage for firms kicked in at the start of April.

The NI rise has hit investment, recruitment and prices.

Businesses were dealt the £25 billion ‘Jobs tax’ raid at the Budget with the increased contributions as confidence among entrepreneurs taking a hit.

From April 6, businesses  have to pay a higher rate of employer National Insurance contributions (NICs) of 15% from 13.8%.

The threshold at which they are paid is also being lowered from £9,100 to £5,000.

The Government confirmed it was making the changes in its Autumn Budget last October in a bid to increase revenue.

It also said the move meant it wasn’t increasing taxes for working people.

However, it will have an impact on shoppers and everyday consumers as businesses look to pass on the additional costs.

Figures show that almost a third of businesses affected by the hike are planning to cut jobs or freeze hiring.

It comes on the back of 160,000 part-time retail jobs are on the cusp of going in the next two years due to a rise in Labour costs.

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STRUGGLING households have just days left to apply for extra cost of living payments worth up to £1,000.

The cash is part of the Household Support Fund, which is a £742million fund distributed by councils in England.

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Local authorities have until March 31, 2026, to allocate their share of the fund and can set their own eligibility criteria.

Some councils have already starting distributing their share through cash bank transfers and vouchers while some are yet to.

Residents in Portsmouth in financial hardship and who are struggling to afford essentials can apply for an exceptional hardship payment worth up to £1,000.

Those on Universal Credit and other benefits can apply but you don’t need to be.

However, the city is closing applications at 12 noon on June 12 so you’ll need to move quickly.

Applications may also close early if the funds have been used up.

You’ll need to provide evidence of your income and bank accounts.

You also need to tell what you’ve done to improve your financial situation and why you need help.

The exact amount you receive depends on household size -the maximum amount is for six or more of £800.

Whereas one person gets £350, two people £420, three people £500, four people 600, and five people £700.

Households deemed to be in the highest level of need can be awarded a further £200 taking total payments up to £1,000.

To apply, visit the portsmouth.gov.uk website.

Can I get help if I live outside Portsmouth?

Most likely, yes. However, it will depend on your circumstances and where you live.

For example, the City of Doncaster Council is giving out up to £300 payments to families on Universal Credit.

While households in Middlesbrough can get vouchers worth up to £120.

The Household Support Fund was set up to help households cover essentials such as energy or water bills and food costs.

But, each council can set its own eligibility criteria meaning whether you qualify for help is a postcode lottery.

That said, funding is aimed at anyone who’s vulnerable or struggling to pay for essentials.

So, if you are financially hard-up or on benefits, it is likely you will be able to get help.

It’s worth bearing in mind, any help you receive via the Household Support Fund won’t affect your benefit payments.

The type of help on offer varies from supermarket vouchers to direct cash payments into your bank account.

Some councils are allocating their share of the fund to community groups and charities who you have to get in touch with.

If you’re on benefits, have limited savings, or are struggling to cover food and energy bills, it’s worth seeing if you’re eligible for help.

Contact your local council and see if you have to apply or whether support is being distributed automatically.

You can find what council area you fall under by using the government’s council locator tool – www.gov.uk/find-local-council.

MILLIONS of households could slash their water bills by up to hundreds of pounds a year.

But many Brits aren’t aware of the discounts they could be entitled to.

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All water companies in England and Wales now offer social tariffs to help lower-income customers.

But because each company sets its own rules, the support varies wildly depending on where you live.

Despite the growing cost of living and rising utility prices, millions of eligible people still aren’t claiming the discounts available.

Last year, consumer watchdog CCW said more than two million households had received help with their water bills, but millions more could be saving and aren’t.

Some of the biggest discounts are available through schemes like WaterHelp, run by Thames Water, which offers a 50% reduction.

The reduction is for households earning under £21,749 a year (not including disability benefits), or where bills account for more than 5% of net income.

There’s also WaterSure, a national scheme available to water meter customers on means-tested benefits.

If you have a medical condition that needs extra water or you have three or more children under 19 living at home, you could get your bill capped at the average annual charge.

With Thames Water, for example, that cap is currently £423 a year.

The average annual water and sewerage bill for a Thames Water customer is currently around £864.

So that means if you qualify for WaterHelp, you get 50% off your bill and would therefore save £432 a year.

What’s available at other providers?

Other providers offer even bigger savings.

Southern Water gives customers up to 90% off bills through its Essentials Tariff if they earn under £22,010 and have less than £16,000 in savings.

Wessex Water, South West Water, and Bournemouth Water also offer generous reductions, in some cases 85% or more, depending on your circumstances.

Meanwhile, Anglian Water, Essex & Suffolk Water, and Northumbrian Water offer discounts of up to 50% for households earning less than £23,933 or receiving Pension Credit.

In many cases, discounts kick in if your water bill makes up more than 3% of your income after housing costs.

To find out if you’re eligible, check your supplier’s website or give them a call.

Some schemes ask for proof of income or benefits, while others carry out a short financial assessment.

If you’re unsure who supplies your water, you can find out using this tool.

On top of that, many water firms also offer emergency grants to help with arrears, and free water-saving gadgets like tap aerators and shower timers to help cut your usage.

And with suppliers like Thames Water proposing price hikes of nearly 60% over the next six years, now’s the time to act.

Don’t wait until your bills go up, check if you can get help now and start saving.

If you’re struggling with the cost of living, it’s always worth checking what benefits you could be entitled to.

Do you have a money problem that needs sorting? Get in touch by emailing [email protected].

Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

ENERGY bills are set to drop this July, bringing much-needed relief to millions of households.

The energy regulator Ofgem has confirmed the new price cap, which comes into effect on July 1, 2025.

The average gas and electricity bill is set to drop from £1,849 to £1,720, saving the typical household £129 a year.

But bear in mind the exact amount you pay can be higher or lower depending on your usage, and the cap is reviewed every three months.

This is significantly higher than the drop this time last year, when it decreased from £1,690 a year to £1,568.

The savings will still provide relief to millions, as over 22million households on standard variable tariffs are directly affected by the price cap, which is updated every three months.

Experts at Cornwall Insight had rightly predicted the energy price cap would drop to £1,720 in July.

Currently, the price cap sets annual energy costs at around £1,849.

However, many households may still pay more than Ofgem‘s headline figure.

This is because the price cap doesn’t cap total bills but limits the maximum cost per kilowatt-hour (kWh) of gas and electricity, along with daily standing charges.

Ofgem’s headline figure is based on the assumption that a typical household consumes 2,700 kWh of electricity and 11,500 kWh of gas annually.

So if you use more than a typical households expect to pay more.

However, energy experts say that households could make significant savings by switching to a fixed-rate energy deal now.

By choosing a fixed deal, customers can lock in consistent rates for a set period, potentially avoiding fluctuations in energy prices.

Of course, opting for a fixed energy deal carries the risk that, if energy prices drop further, you might end up paying more than you would on a variable tariff.

However, analysts have long said that households should not anticipate any significant drops in prices this year.

In response, National Energy Action Chief Executive Adam Scorer said: “Any fall in the price of energy is always welcome news, but this is a short fall from a great height. Bills remain punishingly high for low-income households.

“Four years of extraordinarily high energy bills has taken its toll. We hear heart-breaking cases every day.

“The likely expansion in eligibility for the Winter Fuel Payment will be a relief for some, but National Energy Action is calling for deeper energy bill support and a real focus to support households out of debt.”

How can I find the cheapest fixed deals?

To find the best fixed energy deals, start by visiting price comparison websites, which aggregate various offers from different energy suppliers.

The best sites include Uswitch.com and MoneySavingExpert’s Cheap Energy Club.

Enter your postcode and current energy usage details to receive a list of available deals tailored to your needs – it’ll take you less than five minutes.

You’ll then be able to compare the rates, contract lengths, and any additional features or benefits offered by each deal.

Next, visit the websites of individual energy suppliers to check if they have exclusive deals that are not listed on comparison sites.

Sometimes, suppliers offer special promotions or discounts directly to customers.

Compare these offers with those on the comparison websites to ensure you get the best possible rate.

Finally, consider customer service reviews and the overall reputation of the suppliers.

Once you have identified the best deal, follow the instructions to switch your energy provider.

What energy bill help is available?

There’s a number of different ways to get help paying your energy bills if you’re struggling to get by.

If you fall into debt, you can always approach your supplier to see if they can put you on a repayment plan before putting you on a prepayment meter.

This involves paying off what you owe in instalments over a set period.

If your supplier offers you a repayment plan you don’t think you can afford, speak to them again to see if you can negotiate a better deal.

Several energy firms have schemes available to customers struggling to cover their bills.

But eligibility criteria vary depending on the supplier and the amount you can get depends on your financial circumstances.

For example, British Gas or Scottish Gas customers struggling to pay their energy bills can get grants worth up to £2,000.

British Gas also offers help via its British Gas Energy Trust and Individuals Family Fund.

You don’t need to be a British Gas customer to apply for the second fund.

EDF, E.ON, Octopus Energy and Scottish Power all offer grants to struggling customers too.

Thousands of vulnerable households are missing out on extra help and protections by not signing up to the Priority Services Register (PSR).

The service helps support vulnerable households, such as those who are elderly or ill.

Some of the perks include being given advance warning of blackouts, free gas safety checks and extra support if you’re struggling.

Get in touch with your energy firm to see if you can apply.

TENS of thousands of fed-up energy customers have lodged official complaints – and have been handed compensation

Fresh figures from the Energy Ombudsman reveal that British Gas came out worst out of all energy companies in the UK.

The firm received 48 complaints per 100,000 domestic customers between October and December 2024 – the worst rate in the country.

With an estimated 7.5 million UK households on its books, that’s around 3,600 complaints officially accepted by the Ombudsman in just three months.

The stats reveal how many cases were accepted per 100,000 customers – giving a clearer picture of which firms are falling short.

Here’s how the rest stack up:

• Scottish Power – 27.8 complaints per 100K (approx. 1,390 cases, based on 5 million customers)
• EDF Energy – 26.6 per 100K (1,463 cases, 5.5 million customers)
• OVO Energy – 26.4 per 100K (1,056 cases, 4 million customers)
• Octopus Energy – 22.5 per 100K (1,643 cases, 7.3 million customers)
• E.ON Next – 21.2 per 100K (1,060 cases, 5 million customers)
• Utility Warehouse – 18.7 per 100K (187 cases, 1 million customers)
• Utilita – 11.1 per 100K (approx. 89 cases, 800,000 customers)

Utilita and Utility Warehouse were the best of the bunch, with the lowest complaint rates – while Octopus Energy continued its strong customer service record with a below-average rate.

These figures show how many complaints were accepted by the ombudsman after customers failed to get a resolution directly from their supplier.

All energy firms have been contacted for comment.

OVERALL COMPLAINTS FALL – BUT THOUSANDS STILL STRUGGLING

Across the board, the number of energy disputes accepted by the Energy Ombudsman fell by 24% in 2024, down to 92,938 cases from 122,829 the year before.

That’s a positive step – but complaints are still a third higher than in 2021, showing many customers are still getting a raw deal.

The most common problem? Billing issues, which made up 58% of all cases.

Top gripes included:

• Disputed gas or electricity usage
• Incorrect account balances
• Back-billing – with over 3,200 cases involving bills for energy used months or even years ago

CAN YOU CLAIM COMPENSATION?

If your energy firm hasn’t resolved your issue after eight weeks, or you’ve hit deadlock, you can raise it with the Energy Ombudsman – for free.

They can order suppliers to:

• Refund money
• Issue a written apology
• Pay compensation

HOW MUCH COULD YOU SAVE IF YOU SWITCH TO A FIXED TARIFF?

Will Owen, energy expert at Uswitch.com, told The Sun: “Energy prices are predicted to fall in the coming months with the new price cap, but there are bigger savings to be made by switching to a fixed tariff now.

“The average household on a standard variable tariff could currently save around £332 versus the April price cap by switching to a fixed deal.

“Energy prices continue to be volatile, with cost-of-living pressures still squeezing households despite falling inflation rates. 

“It only takes a few minutes to run a comparison and you may be surprised at how much you can save, compared to lingering on standard variable rates with your current supplier.”

MISSING OUT?

Shockingly, just 43% of customers are being properly signposted to the Ombudsman when they’re eligible – meaning thousands could be missing out on compensation.

Ed Dodman, chief ombudsman at Energy Ombudsman, said: “Our role is not just to fix problems – it’s to make the whole energy sector fairer and more transparent.

“While the fall in complaints is welcome, there’s still work to do. Every customer deserves to know their rights – and how to get the help they need.”

HOW TO COMPLAIN & GET WHAT YOU’RE OWED

1. Raise your issue directly with your energy supplier
2. If it’s unresolved after eight weeks, or you’ve reached deadlock, go to www.energyombudsman.org
3. You could get a refund, apology, or compensation – at no cost

TOP REASONS FOR COMPLAINTS

• Disputed meter readings
• Wrong balances
• Backdated bills
• Faulty smart meters
• Rubbish customer service

If your provider is one of the worst offenders, it might be time to make a switch and save – especially if you’ve been overcharged or ignored.

OTHER ENERGY FIRM FAILINGS

Ofgem has collected more than £400million in payments since 2020 through its compliance and enforcement activities, with the money used to help struggling households with their bills.

Back in September, OVO Energy was forced to pay out £378,512 to 1,395 customers over the historic failings.

Impacted customers received around £271 on average.

Ofgem found OVO took too long to address the almost 1,400 customer complaints, in some cases taking up to 18 months.

It also delayed actioning Energy Ombudsman decisions when complaints were upheld, Ofgem said at the time.

E.ON Next was also ordered by Ofgem last June to pay £5million to customers who suffered poor customer service.

The regulator said a review of the firm’s customer service standards and complaints-handling across the sector uncovered “severe weaknesses”, with customers facing long call waiting times and a high level of unanswered calls.

More than 500,000 customers were potentially affected, according to Ofgem.

The month before, Ofgem ordered Good Energy and OVO to pay out £2.7million to thousands of customers who were overcharged.

HOW DO I COMPLAIN ABOUT MY ENERGY SUPPLIER?

Similar to financial services firms, energy companies have to have a complaints procedure for customers to follow.

When you make a complaint, make sure you follow this so they have the information they need to resolve the issue.

Simply explain what the problem is and what you want your supplier to do about it.

Check your energy supplier’s website for an explanation of how to launch a complaint.

Energy suppliers have eight weeks to respond and come to a decision.

If it doesn’t or you’re not happy with the response, you can take the firm to the Energy Ombudsman.

The Energy Ombudsman may be able to help if you have a complaint about an energy or communications provider.

Before you can submit your complaint to it, you must have logged a formal complaint with your provider and worked with the firm to resolve it.

You must also have received a so-called deadlock letter, where the provider refers your complaint to the Energy Ombudsman.

You can also complain if you haven’t had a satisfactory solution to your problem within eight weeks.

The Energy Ombudsman then bases its decision on the evidence you and the company submit.

If you choose to accept its decision, your supplier then has 28 days to comply.

The Ombudsman’s decisions are binding on the energy company.

If your supplier refuses to follow the instruction, the Ombudsman may get in touch with Ofgem to remedy the situation – but there’s no set period for escalating issues to the regulator and it’s not up to the customer.

If an individual chooses not to accept the Ombudsman’s final decision, they lose the right to the resolution offer.

Customers still have the right to take their complaint further through the courts.

But remember this can be a costly and lengthy exercise, so it’s worth thinking carefully before taking this step.

STRUGGLING households in parts of the UK could get up to £500 in cost of living help – but you’ll need to meet strict rules.

The cash boost is part of the Household Support Fund (HSF), a £421million pot, which helps low-income families with food, energy bills, and essentials.

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But it’s only available if you live in Worcestershire – that includes the districts of Malvern, Worcester, Wychavon, Bromsgrove, Redditch or Wyre Forest.

To check if you qualify, go to gov.uk/find-local-council – Worcestershire County Council must be listed.

You’ll also need to meet income and vulnerability rules.

Who is eligible?

To qualify, your gross annual income must be:

• £24,570 or less (for a single adult with no children)
• £31,000 or less (for all other households)

You must also have no savings, unless you’re of state pension age – in which case you can have up to £5,000.

And at least one person in your household must meet ONE of the following:

• Be of state pension age
• Have a long-term diagnosed health condition or be registered disabled
• Have a child under four
• Be in receipt of DWP benefits like Attendance Allowance, Carer’s Allowance, PIP or Disability Living Allowance
• Be receiving support from services such as food banks, Citizens Advice, Age UK, mental health or housing support, or your GP’s social prescribing team

How much can I get?

The amount depends on your household:

• Up to £500 for homes with children under 18 or full-time students under 21
• Up to £300 for adult-only households aged 18–66
• Up to £300 for pensioner households

Payments can go straight to your energy provider, be credited via an online portal or come in the form of Post Office vouchers for prepayment meters.

You’ll need to supply:

• A recent energy or water bill (dated within 3 months) showing your name, address and account number
• Evidence of your vulnerability
• Extra documents if applying for help with energy debts or heating repairs

What else is covered?

Help is also available for:

• Repairing or replacing broken boilers
• Installing first-time heating systems
• Servicing and upgrading smart heating controls

You’ll need to complete a separate application if applying for these – but forms will be sent to you once your initial claim is made.

Where to send your evidence:

• Email digital copies to: [email protected]
• Post paper documents to:
  Act on Energy
  Unit 2, Lauriston Business Park
  Salford Priors
  Warwickshire WR11 8SN

Applications will be closed if evidence isn’t sent within 28 days – so act fast.

In other related benefit news, pension savers have been pocketing thousands in tax refunds after being overcharged — and now fresh HMRC changes could stop millions more being stung.

Over 15,000 people got an average refund of £2,881 between January and March this year after being overtaxed when they dipped into their pension pots.

In total, £44million was handed back in just three months, according to new figures — with hopes the amount overpaid will fall thanks to recent rule tweaks.

HMRC rolled out a new system this month, aimed at stopping retirees from being wrongly whacked with a sky-high emergency tax bill when making a withdrawal.

Other help you can claim

If you’re not eligible for the Household Support Fund, you might qualify for other forms of help to cover energy bills or food.

Support may vary depending on your local council – so even if you don’t live in Worcestershire, it’s worth checking what’s on offer in your area.

Several energy firms offer grants to households who are struggling to pay their energy bills worth up to £2,000.

This includes British Gas, Octopus Energy and EDF.

New parents might also be eligible for free food worth up to £442 a year to cover the cost of healthy food and milk via the Healthy Start scheme.

Or, you can get an emergency food parcel from a Trussell Trust food bank.

You can find your nearest via www.trussell.org.uk/emergency-food/find-a-foodbank.

To get a food parcel, you need a voucher from a community organisation like Citizens Advice or your GP. You can then exchange this voucher for a food parcel at the food bank.

It’s also worth checking if you’re eligible for benefits if you haven’t already – billions of pounds’ worth is going unclaimed, according to Policy in Practice.

There are three free calculators you can use to see what you might be entitled to:

• Policy in Practice better off calculator
• entitledto benefits calculator
• Turn2us benefits calculator