digital

Beltone is a financial services group with 24 diversified funds and more than 100,000 clients. Khalil El Bawab, CEO of the Local & Regional Markets Division, shares the firm’s growth plans and challenges with Global Finance.

Beltone began in Cairo in 2002 as an asset management firm. In 2022, it was acquired by Emirati Chimera Investment, part of Abu Dhabi-based IHC. Since then, Beltone has completed two record capital increases—EGP 10 billion (about $210 million) in 2023, which at the time was the largest in Egyptian Exchange (EGX) history, and EGP 10.5 billion in 2025, which is now the record for the largest all-cash capital increase on the EGX. Today, Beltone is part of IHC’s new entity, 2PointZero, alongside eight other companies.

Global Finance: How is Beltone Holding currently structured?

Khalil El Bawab: Beltone is a fully fledged institution offering a wide range of services, including investment banking, brokerage, asset management, and custody services. Additionally, Beltone provides various non-banking financial services such as leasing, factoring, consumer and mortgage finance, SME finance, and microfinance. The organization also has a venture capital company that invests in startups through equity and venture debt. Beyond finance, Beltone has expanded into non-financial sectors, with businesses like Robin, which offers Data Science and AI solutions; Beltone Academy, focused on training and development; and Magnet, a human resources consultancy.

GF: What is your approach to the client’s needs?

Bawab: Traditionally, financial services were about selling products. However, amid the market’s emerging financial literacy levels, we shifted our focus on redefining the need. At Beltone, we pinpoint other needs for the clients and then we engineer tailored products around them. Here again, the approach is fully data-driven. For example, clients might not be aware of how to maximize their returns by moving their investments around between equities, fixed income products, precious metal funds, and other channels. Once the investor becomes aware of these diverse offerings and is aware of the ease of investing with Beltone, their need is redefined and met with a tailored portfolio of investing options. Credibility comes not from pushing the highest-commission product, but from ensuring that 5, 10, or 15 years later, clients can say they fulfilled their needs.

GF: How is the regulatory landscape supporting Beltone’s growth?

Bawab: The asset management industry in Egypt changed significantly in 2018. Before then, only banks and insurance companies could issue or sponsor funds. The new regulations allowed asset managers and investment banks to launch their own funds and brokerage firms to act as placement agents. This is a true milestone for the industry, allowing financial service providers to bridge the gap in terms of physical barriers, paperwork, and user experience for clients looking to invest.

Then, issuing a fund could take up to a year; now it takes just a very few days. Since then, more than 50 new funds have started, and that has completely changed the market. Also, the financial regulatory authority issued the FinTech License, which allows digital onboarding, including e-signatures and e-contracts, to help attract more investors to the market, effectively taking the market to new levels.

GF: You manage a large number of funds–why so many?

Bawab: We currently manage 24 funds, including 15 for banks, and plan to launch 5–6 more. All our funds have zero subscription or redemption fees — no entry or exit barriers. The market sees us as simply launching fund after fund, but it’s a conscious strategy and preparation for our upcoming wealth management application.

Today, we already offer the Beltone Trade App — the only investment bank-owned app not tied to a bank, giving qualified investors direct access to equities, fixed income products, and mutual funds. In early 2026, we’ll launch a second app that goes beyond robo-advisory. Clients will be digitally onboarded, complete a risk profiling exercise, and receive personalized advice on the optimal allocation for their investments. It could be single investments or incremental, with standard settlement instructions every month… I’m not concerned which channel the clients go to, but I want to equip them with the right tools to choose the products that best fit their needs.

GF: Who are the clients that you’re targeting?

Bawab: Generation Alpha. The ones who live on smartphones — they research everything and don’t want to interact with any human being. In fact, studies show people would rather visit the dentist than go to a bank! Egyptian law now allows 15-year-olds to open bank accounts and invest in the stock market. Our goal is to incentivize this generation early, with incremental investment plans matched by their guardians up to a limit. By starting at 15, we’re preparing the next driving force of our client base for the coming 10–15 years.

GF: Sounds like you are facing a huge financial literacy challenge.

Bawab: Sure, but you have it at all ages, and overall financial literacy in Egypt is improving rapidly. We are seeing tremendous growth in the number of new entrants opening brokerage accounts or participating in the stock market & mutual funds. We are still behind international standards, but our market growth is outpacing global benchmarks in terms of market participation. This is a collective effort that everybody is working on. The focus now is on making investing simpler and more accessible — and our upcoming wealth management app is designed to be exactly that: super simple and straightforward.

At a roundtable at the bank’s headquarters in Cairo, CIB’s leadership team discusses expansion in Africa, commitment to sustainable finance, growing digital banking tools, and the future for the bank.

Global Finance celebrated the 50th anniversary of Commercial International Bank (CIB), Egypt’s largest private sector bank and a driving force in the transformation of Egypt’s banking sector, by holding a roundtable discussion.

The event, hosted at CIB’s headquarters in Cairo, gathered the bank’s top leadership team to discuss the bank’s history, how CIB has positioned itself as the leader in Egypt’s banking sector, and how it will continue to pursue growth while delivering innovative banking services for its clients.

The panel included:

• CEO and Executive Board Member Hisham Ezz Al-Arab
• Deputy CEO and Executive Board Member Amr El-Ganainy
• Group Chief Finance and Operations Officer and Executive Board Member Islam Zekry
• Global Markets CEO Omar El-Husseiny
• Chief Retail, Commercial Banking, and Financial Inclusion Executive Rashwan Hammady

Hisham Ezz Al-Arab | CEO

Hisham Ezz Al-Arab was reappointed CEO of Commercial International Bank (CIB) – Egypt in September 2024. With over 40 years of international banking experience, he has served as CIB’s chairman (2023-2024), and as Chairman and MD (2002–2020). He also founded and chairs the CIB Foundation, which provides healthcare access for over 7 million underprivileged Egyptian children.

Global Finance: What major milestones has the bank achieved over the past 50 years, and what are some of the lessons learned?

Hisham Ezz Al-Arab: Well, you have to give credit to National Bank of Egypt (NBE) and Chase Manhattan for setting up CIB back in the 1970s, because it changed how commercial banking is being conducted. CIB at the time it was Chase National Bank—was the leader in credit lending. They changed the concept of asset lending into cash flow lending, and that was new. People used to lend against collateral and not against expected cash flow; that was a major change in the way of thinking. This was the tip of the iceberg that led the change. Below that there’s a very solid culture, to accept change, to innovate, to have something new all the time, and that carried on over the years. When I joined the bank in 1999, it was one of the large private sector banks. The management at the time and the board decided that we needed to make what you call a “major change.” We needed to be market leaders, and this was the time the bank made a lot of changes. From 1999 until about 2004, CIB was a market leader, applying all international standards and doing things really not required by domestic regulation but applied internationally.

CIB was the market leader in implementing the Basel III requirements in 2012 for asset liability management, not only for the credit flow and cash flow lending. We started to move to other areas of the commercial economy. Establishing for instance the World Risk Committee, Governance Committee, Immigration Committee, Illumination Committee—all of those things were not required by the Egyptian Law.

In 2005, NBE exited from CIB. We were very meticulous, as a board to make sure that the buyer would add value. And this is where the other journey started, in 2006. A consortium led by Ripplewood in the US became the key shareholders, with three representatives on the board. And this is another era when the bank started to change. We had solid board members who added a lot of value, selecting board members meticulously became a part of our culture. When ADQ bought a stake in CIB back in 2022, the quality of the board members was also outstanding. The critical thing is not the money, it’s the contribution of the board members.

Amr El-Ganainy | Deputy CEO

Amr El-Ganainy has served as deputy CEO and an Executive Board member of CIB since October 2023. He joined CIB in 2004 as general manager, Financial Institutions Group, and he successfully led the department through his strong business relationships in the market on the local and regional fronts.

GF: CIB has a growing presence across Africa with operations in Kenya and Ethiopia. Tell us about this experience and where the opportunities for further cross-border expansion are.

Islam Zekry: CIB’s expansion into Africa reflects our long-term vision to position the bank as a leading regional financial institution, exporting banking excellence into high-growth, strategically relevant markets. Our cross-border growth strategy prioritizes: sustainable value creation over pursuit of scale for its own sake, digital enablement to overcome infrastructure limitations and accelerate access, and facilitation of intra-African trade and investment flows, leveraging Egypt’s pivotal regional position.

Our ultimate objective is to build a resilient, scalable, and commercially viable cross-border banking model that reinforces CIB’s footprint across the continent.

So for an Egyptian bank operating from Cairo, there are two value corridors we can chase. One is the more-than-famous remittance corridor and the other is the East African trade corridor. This is basically the natural expansion for our corporate clients based here in Cairo, and this is where most of the trade exposure for the Egyptian customer is coming from.

Second, the go-to-market was completely different, because when you approach a country like Kenya, where it’s very cloudfriendly, very digitally savvy, very advanced from a payments perspective, we thought what kind of value we could bring to the market? So we brought cash flow lending and enhanced the quality of the payment processes with our global partners. By the end of the year, we will also introduce private and wealth management services.

We are ready to reposition Nairobi as our East Africa headquarters because of huge operational synergies. It’s not about expanding the footprint or putting another flag on the CIB global map; it is about amplifying Cairo and Nairobi’s synergies. We also set an exploration phase in Ethiopia and some other targets on the east coast of Africa, but what matters for us is the value creation.

Islam Zekry | Group Chief Finance and Operations Officer

Islam Zekry is the group chief finance and operations officer at CIB, serving as an Executive Board director and a member of CIB’s Executive Committee and CIB Kenya’s board. He joined CIB in 2004 and became its first chief data officer in 2016, leading data analytics and quant finance platforms.

GF: And where is the room for growth in Africa or elsewhere?

Zekry: We see strong growth potential across East Africa and tradelinked corridors in Northeast Africa. Beyond the continent, the Gulf markets and selected European hubs with strong diaspora links offer promising opportunities in remittances and digital cross-border services.

What differentiates CIB is our ability to combine deep banking expertise with local market insights, digitally enabled platforms tailored for premier banking services and underserved segments, and a client-centric model integrating transaction banking, advisory, and customer advanced and tailored solutions.

As an example, in Kenya, we’re enhancing SME lending through digital partnerships, leveraging the country’s well-developed ecosystem. We’re also advancing digital channels to scale access and deepen client engagement.

Al-Arab: Regional expansion is also about Egyptians outside of Egypt. How can we reach them and how can we facilitate their banking transactions? That’s something that is critical for our future banking services.

GF: Sustainable finance has been a true commitment for CIB. Tell us about the bank’s major achievements in this sector and CIB’s commitment to integrating sustainable finance across the board.

Amr El-Ganainy: CIB launched the first corporate green bond in Egypt, with a value of $100 million. This was a landmark transaction in Egypt and was important in supporting Egypt’s transition to a greener economy. Our aim is to play a pivotal role for all companies, and we are committed to helping the private sector transition to a more carbon-neutral future.

Zekry: At CIB, sustainable finance is not treated as a side initiative, it’s at the core of how we operate and grow.

When we partnered with the IFC to issue Egypt’s first green bond, that was virtually unheard of at the time. Today, that kind of financing is embedded in our business model. In fact, when we launched our five-year strategy just last week, ESG wasn’t a separate chapter, it was present throughout.

As we expand across Africa, a significant share of our growth will come from transitional finance, particularly in agricultural and underserved communities. We’re introducing specialized services in these areas: not just as a development goal, but because they make strong business sense.

Even internally, we’ve evolved how we assess performance. For example, our Green Asset Ratio is now a core part of our capital adequacy review, with a clear target to grow it by additional 1% to 2% annually. That’s how seriously we take it.

And to be clear, this is not just a corporate responsibility exercise. It’s part of our value creation strategy. In fact, transitional finance has been shown to deliver enhanced returns, often generating 50 to 100 basis points above conventional lending. So it’s both impactful and commercially sound.

Omar El-Husseiny | Chief Global Markets Executive

Omar El-Husseiny is the Chief Global Markets at CIB and a member of the Bank’s Executive Committee. As Chief Global Markets, he is responsible for key strategic areas including Financial Institutions, Debt Capital Markets, Treasury, Enterprise Governmental Relations, and Global Transaction Banking, ensuring alignment with the Bank’s broader growth agenda.

Mr. El-Husseiny spent his career at CIB, having joined after completing his Bachelor of Business Administration at the Faculty of Commerce at Cairo University in 2001. He holds an MBA in Banking and Finance from the Maastricht School of Management (MsM) and a Graduate School of Banking Diploma from the University of Wisconsin, Madison. In 2019, he completed the Corporate Finance & Credit Program at J.P. Morgan.

GF: Another item on top of the agenda, naturally, is digital banking and transformation. Walk us through CIB’s digital journey.

Rashwan Hammady: Our penetration of digital products across the base, whether in the consumer part, commercial banking, or SMEs or corporate banking, continues to grow over the past couple years. We’ve reached a stage where digital isn’t just about technology, it’s about understanding human needs and behavior. Our core focus now is reshaping our internal culture to understand and serve the next-generation consumer, those who are digitally native, community-led, and brand-critical. Gen Z and digital entrepreneurs will shape the next 20 years of financial services. Our job is to anticipate, not react to, how they live, earn, and make decisions. We’re embedding design thinking, real-time analytics, and personalization into our operating model. It’s less about digital “products” and more about building bespoke and lifestyle-driven experiences.

Omar El-Husseiny: Combining digital transformation and international expansion is no longer a luxury; as a financial service provider, it’s a must. This is where we see the bank moving forward. This is the only way we can expand locally and internationally, therefore, maximizing shareholder value. One takeaway from the past 50 years is how the bank continuously adapts to evolving trends and developments.

GF: How do you use digital tools to target regional expansion?

Al-Arab: For now, there are certain regulatory requirements that we are working on with the regulator, and when that is completed, it will allow us to provide services for individuals overseas. We want to do it seamlessly: simple, easy. The idea is that you are sitting on your sofa somewhere and you want to send money to your family. You don’t need to go to the bank. You want to pay your bills? You don’t need to travel. You don’t even need to make a phone call. It’s a new lifestyle. If you don’t keep developing, you will be left behind.

One thing I want to stress is that CIB is an Egyptian company. Apple is an American company. Where do you manufacture your product? That’s irrelevant. The idea that because we are an Egyptian company, we have to be local and not use the world to grow our market, is wrong. We have to use the world.

Hammady: We were one of the first players in the mobile wallet space. We’ve acquired more than 1.5 million customers via CIB’s mobile wallet. Our strategy now is more geared towards partnerships; we don’t need to build everything. So that maybe we’ll be the manufacturer of products and digital assets and a partner will be responsible for distribution, service, and access. True financial inclusion isn’t about opening accounts, it’s about changing behavior. We’ve realized that literacy and trust gaps in Egypt require a hybrid approach, yes, but more importantly, we need localized design experience. That’s why we’ve built a partnership model where we develop financial products while distribution and education are handled by partners with community reach.

This is how we unlock scale: regulatory-grade infrastructure with grassroots access. The WE partnership will bring banking to millions of new users. They have more than a thousand branches, and this partnership helps us promote financial inclusion across the country. We are expecting to launch that within the coming six to nine months, and that will cater to millions of customers, especially in non-urban communities, small cities, and villages across the country.

El-Husseiny: Egypt’s economy continues to rely heavily on cash transactions. This reliance places additional pressure on the money supply and constrains tax revenue collection, exacerbating inflation and expanding the budget deficit. Therefore, encouraging financial inclusion and digital transformation benefits CIB and the banking sector and is critical for border economic prosperity.

Rashwan Hammady | Chief Retail, Commercial Banking and Financial Inclusion Executive

Rashwan Hammady is chief retail, commercial banking and financial inclusion executive at CIB. With over two decades of experience at the bank, he has spearheaded the launch of several landmark and innovative products and segment propositions, enhancing CIB’s ability to serve its growing customer base of over 3 million clients.

GF: You were mentioning partnerships. Are we talking partnerships with fintechs? With other players? How do you choose your partners?

Hammady: Our philosophy is simple: We build bespoke, compliant, scalable financial infrastructure and services; our partners provide complementary customer reach and engagement. Whether it’s telcoms, e-commerce platforms, or government entities, we choose collaborators who already command trust and attention across Egypt. This allows us to plug into ecosystems where our products become invisible, but indispensable. We’re now scaling this partner-led model not only in Egypt but also as part of our pan-African expansion.

Zekry: Our partnership model is quite unique in that it brings together three core pillars: data, digital, and design.

We’re data-driven, always seeking deeper insights into customer behavior and proactively working to enhance demand capacity. We’re digital by design, using technology to extend our reach and optimize cost-to-serve, especially in high-potential but underserved markets. And we focus strongly on experience design, because we believe that how customers engage with banking still matters, perhaps now more than ever.

When it comes to choosing partners—whether fintechs, infrastructure providers, or even talent networks—we look for alignment on those three dimensions.

We’re also deeply committed to building from the region, for the region. The team here is working tirelessly to reverse the brain drain—attracting top talent from Egypt and across Africa—to help build the banking operating system of tomorrow. We see partnerships as tactical and strategic enablers of long-term innovation.

GF: How is AI opening new doors?

Zekry: While AI has been around conceptually since the 1960s, what’s fundamentally different today is that we’re finally placing these technologies in a meaningful economic and operational context. We’re using AI and data analytics not just to automate, but to understand customer behavior, personalize services, and improve decision-making at scale.

At CIB, we’re investing heavily in building a group-wide data infrastructure: not only in Egypt, but across our African footprint. One clear opportunity lies in streamlining KYC and compliance processes. By creating an integrated data warehouse and sharing verified customer intelligence across our markets, we expect to reduce the cost to serve by 20%-30%. To put that in perspective, I recently came across a study citing EGP2 billion in redundancy costs from duplicative KYC efforts in London’s financial sector. Now imagine the potential savings if we could address that at a pan-African scale. The impact is enormous.

GF: What is the future of CIB?

El-Ganainy: Being Egypt’s largest publicly listed firm and the country’s leading private bank we set our strategy not only to respond to the opportunities emerging today, but to actively shape the Egypt of tomorrow.

We are the leaders in Egypt, and the future is expanding our leadership and investments across Africa and the Middle East.

Zekry: I see CIB evolving into a true business platform: not just in the digital sense, but as a regional and global enabler of investment, innovation, and growth.

We aspire to be a platform that attracts capital, connects businesses, and delivers a new standard of banking experiences—all while being proudly rooted in Egypt. Whether it’s manufacturers expanding from Egypt to the world or clients across Africa and beyond accessing seamless financial services, CIB will be there: facilitating, enabling, and leading.

The future of CIB is not only about being a great bank, but about becoming a trusted gateway to opportunity: for customers, investors, and the economies we serve.

El-Husseiny: I joined the bank 23 years ago, at a time when most of our work was conducted on paper. I’ve taken part in a remarkable transformation, from manual processes to desktop computers, and eventually to digital-first services. CIB will continue to be Egypt’s leading private-sector bank, and our ambition goes beyond national borders. What sets us apart is our ability to adapt to customers’ evolving needs. It’s not just about providing exceptional banking services; it’s about being a trusted financial advisor.  

Integrating AI and technologies into our operations is essential. What endures is the customer experience. People will continue to need physical bank branches. CIB has significant room to grow in Egypt. During our strategy process, we asked our staff where they envision the bank in the next 5,10,20, or even 50 years.

The vast majority of our team shared a common vision: we have spent the past 50 years building a strong and successful institution in Egypt, and for the next 50 years, it’s time to expand beyond our borders. As we have developed a proven model, it is time to take that knowledge and expertise abroad, creating shared value through knowledge exchange. Expanding internationally aligns with diversity- a core element of our culture.  

We’ve been very successful over the past 50 years in cultivating diversity in Egypt. It’s time to take that success global, where we believe we have the experience and strength to compete.

Hammady: Innovation, for us, is the art of institutional selfdisruption. Over the last decade, CIB has reinvented its business model multiple times: from a corporate-first bank to an inclusive, data-led, multi-segment powerhouse. We are now moving toward a model where the bank is a modular service provider, able to plug into ecosystems across borders. My belief is that our next evolution will see us not only as a bank but as a financial operating system for the region.

Al-Arab: The thing I tell the team and my colleagues is: We are as good as our dreams. You dream small, you remain small. You dream big, you will get there. Be ambitious.

The first female governor of the National Bank of Cambodia is upbeat about its ability to navigate global and internal uncertainties and capitalize on pending reforms.

Global Finance: What is the outlook for growth and inflation for the remainder of 2025?

Chea Serey: Cambodia’s economy is projected to grow around 5% in 2025 based on the government’s latest projection. During the first seven months, economic growth expanded robustly, although uneven across sectors. Garment exports surged 21.3% due to front-loading orders ahead of US tariffs, while non-garment exports rose 14%, benefiting from diversification policies, but this momentum may ease later this year. Simultaneously, tourism recovered steadily before the Cambodia-Thailand border conflict, though modest growth is expected going forward.

Inflation is forecast at 2.4% in 2025, driven by the softening of oil and food prices. Despite the border closure disrupting Cambodia-Thailand trade, the impact on inflation has been marginal. Price stability is also attributed to the stable exchange rate.

GF: The second and third sub-programs of the “Inclusive and Sustainable Financial Development Program” run until 2029. How will they effect change in Cambodia’s financial system?

Serey: The second and third sub-programs will strengthen Cambodia’s financial system by improving stability, expanding access, and supporting sustainable growth. We are focusing on financial literacy, consumer protection, and wider access to digital and non-bank services—especially for women and underserved groups. At the same time, we’re introducing sustainable finance tools and enhancing oversight to ensure long-term resilience. New financial products and market developments will help channel investment, increase liquidity, and promote use of the riel. These reforms are key to building a modern, inclusive, and sustainable financial system for Cambodia’s future.

GF: How has the use of the Bakong altered Cambodia’s financial landscape?

Serey: Launched in October 2020, the blockchain-based Bakong system has transformed Cambodia’s financial sector by addressing payment platform interoperability, promoting financial inclusion, enhancing efficiency in payment systems, and strengthening payment in local currency. By July 2025, it had 70 banking and financial member institutions, reaching over 34 million accounts. As of 2024, Bakong processed 600 million transactions worth $147 billion, some three times the value of Cambodia’s GDP. The National Bank of Cambodia (NBC) continues its efforts to promote the usage of the Bakong system by partnering with regional countries like Malaysia, Thailand, Vietnam, Lao PDR, Korea, China, as well as Japan, and facilitating convenient digital payments for tourists via the new Bakong Tourists App.

GF: Is the threat of debt distress when the forbearance regime is lifted in December of great concern?

Serey: To ease debt burdens, loan restructuring has been provided to vulnerable groups and businesses impacted by the Covid-19 pandemic and ongoing border conflict. Non-performing loans (NPL) reached 8% as of Q2 2025; this number is partly due to the sharp slowdown in credit growth to 2% when faced with global and internal uncertainties. The NBC is monitoring closely the adequate provisioning and the overall performance of financial institutions because of this high NPL. On the systemic level, financial institutions’ capital adequacy ratios remain strong with ample liquidity. The NBC will continue to monitor debt overhang and maintain flexibility in its macroprudential policies. It is especially important for us to be a strong guardian of financial stability and support economic activity during challenging and uncertain times like right now. 

India’s Tata Technologies joined the rush last month to make digital battery passports (DBPs) standard issue for electric vehicles and industrial batteries, with the launch of WATTSync.

The cloud-based platform uses AI to monitor battery health, blockchain for data integrity, and to scale across regions.

WATTSync aligns with the European Union’s requirement for DBPs, effective as of February 2027. The regulations require batteries sold in the EU to include a digital record via a QR code containing data on material origin, carbon footprint, compliance, recycling efficiency, and more.

China has launched its own DBP initiative and is exploring extending it to resource-intensive industries such as textiles and steel. The US, the UK, Japan, Canada, and India are all progressing toward developing their own DBP standards. Notable companies that have already launched DBPs, include Bosch SDS, AVL, DENSO, Umicore, Open Battery Passport, Siemens, and BloqSens AG.

DBPs provide a comprehensive digital record of a battery’s lifecycle, from mining to recycling, ensuring compliance with the EU Battery Regulation and other relevant supply chain rules. Each DBP has three data layers: a public layer with QR codes for general information, a restricted layer with sensitive technical and sourcing data for authorized entities, and a dynamic layer that updates performance metrics.

The DPB assigns each battery a unique digital identity that tracks its lifecycle and stores data on origin, composition, performance and durability, carbon footprint, manufacturing details, and other key factors. The aim is to reduce hazardous waste and support circular economy initiatives by repurposing batteries for stationary energy storage and recycling. Requiring DBPs, as the EU is doing, addresses the increasing need for supply chain transparency in the EV industry, thereby enhancing market confidence and possibly raising the resale prices of electric cars.

The Global Battery Alliance (GBA), backed by governments and industry, first introduced the concept of the digital battery passport in January 2023 and is widely recognized as the global standard for battery transparency.

Banks in the Asia-Pacific region are pushing boundaries with bank-to-enterprise API connections, AI-powered insights, and the integration of generative AI (GenAI) as a driver of efficiency.

Taiwan’s CTBC Bank leads with direct bank-to-enterprise API connections for seamless enterprise resource planning  transactions, an app that is friendly for SMEs to use for paperless operations, and real-time foreign exchange hedging. This year, CTBC plans to launch supply chain finance software on the SAP Global Store and has developed its AI-powered EI6 enterprise intelligence platform for proactive financial consulting, positioning the bank as a strategic partner beyond traditional banking.

Following suit in digital innovation, Singapore’s DBS has demonstrated leadership in the SME sector. Streamlined onboarding facilitates expedited account opening, while GenAI has reduced know-your-customer (KYC) processing time by 33%. AI-powered personalization has increased outward payments by 29% and boosted balances in current accounts and savings accounts.

Strategic partnerships, such as One-Click Payroll, have increased new customer acquisition by 35%, according to DBS reports. The DBS RAPID API suite has handled 900 million corporate API calls so far, with usage in Hong Kong increasing by 17% in 2024. DBS also uses an AI-powered Digital Twin Customer Service Officer and is testing Joy, a GenAI bot that focuses on technologically advanced customer service and efficiency.

Mirroring this commitment to advanced technology, Bankee Social Bank is Taiwan’s foremost cryptocurrency-friendly banking institution, overseeing over 90% of Taiwan’s virtual-asset cash flows. Bankee combines Web 3.0 and AI, establishing global benchmarks in fraud prevention with its 4D Full-Dimensional AI Intelligent Anti-Fraud System, which has prevented over 300 million New Taiwan dollars (about US$9.8 million) in fraudulent transactions, with a 98.7% accuracy rate.

Founded by Far Eastern International Bank, Bankee operates on a sharing economy paradigm, engaging customers in product development and profit distribution. It functions as both a bank-as-a-platform (BaaP) and bank-as-a-service (BaaS), fostering a comprehensive financial ecosystem through strategic partnerships and open APIs aimed at augmenting its digital customer base.

Banks across Western Europe are reimagining financial services by blending traditional strengths with fintech-inspired innovations, creating more integrated, digital-first, and customer-centric experiences.

Traditional banks and agile neobanks in Western Europe are creating an integrated and personalized banking experience that emphasizes cocreation, extensive digital upgrades, and native digital efficiencies.

Portugal’s Millennium bcp has focused on cocreation with SMEs to develop a platform that simplifies complex processes and enhances accessibility, aligning with the broader trend toward a seamless, integrated, and personalized banking experience. Its success in digital transformation, recognized by high satisfaction scores, showcases how established banks are adopting a fintech-like approach to meet client needs. Turkey’s Isbank has also simplified and significantly upgraded its digital services, offering fully digital onboarding and a revamped super-app.

The banks prioritize an intuitive and efficient digital experience. Isbank leads in open banking and introducing comprehensive digital treasury and cash management tools. While Millennium bcp emphasizes integrating external services for billing and taxes, Isbank focuses on AI-powered cash flow forecasting and real-time account surveillance.

Spain’s BBVA prioritizes embedded finance, with dedicated teams driving growth in its partner network and customer acquisition. Specialized teams handle partnership origination, development, and support by identifying platforms, codeveloping integrated solutions, and driving usage. After launch, partner-relationship managers oversee quality, performance, and compliance while also identifying new use cases. This comprehensive approach has enabled rapid scaling of the bank’s embedded finance footprint, delivering contextual financial services within trusted platforms.

BBVA’s embedded finance capabilities stand out through API-based solutions that address clients’ operational needs and can be delivered where needed, making banking simple, immediate, and relevant. Financial services support businesses’ operational needs by adding value within partners’ platforms.

A reverse factoring API with a syndicated model automates and centralizes supplier payments, enabling the real-time processing of large volumes of invoices for same-day payment and risk sharing, without requiring direct engagement with BBVA channels. Treasury APIs for SMEs integrate seamlessly into SME systems, making cash flow, collections, and payment processing easier. Embedded vehicle financing helps dealers increase sales and improve customer satisfaction.

Revolut, a UK neobank, exemplifies the core principles of speed, accessibility, simplicity, and protection that traditional banks like Millennium bcp and Isbank are working to integrate into their offerings. Although they seek to enhance existing corporate banking through digital transformation, Revolut was built from the ground up with these digital efficiencies in mind, providing a comprehensive solution within a single app. All three seek to address common pain points in traditional banking and position themselves as strategic financial partners—whether through cocreation with clients (Millennium bcp), extensive digital upgrades (Isbank), or a digital-native approach (Revolut).