ITV has suffered a major blow after several of its shows received official complaints to Ofcom, with Love Island and This Morning and Celebrity Big Brother amongst them
This Morning received hundreds of complaints after Rylan Clark made controversial comments on immigration(Image: Ken McKay/ITV/Shutterstock)
ITV has suffered a major blow after several of its shows received official complaints. The TV and entertainment experts at OLBG have analysed Ofcom complaints data to reveal the TV shows that have amassed the most viewer complaints in 2025, and several titles from the broadcaster have made the list.
Love Island has hit the top spot, with the ITV2 dating show, which recently crowned Toni Laites and Cach Mercer as its most recent winners, notched up 13,585 complaints.
It wasn’t looking good for its spin-off All Stars either, which is due to return next year for a third series, as the show, which brings back famous faces from the villa, received 2,264 in total.
Love Island, which wrapped up its latest series in July, has taken the top spot with nearly 14,000 complaints(Image: Matt Frost/ITV/Shutterstock)
Celebrity Big Brother also made the list, just a month after Coronation Street favourite Jack P Shepherd was crowned the winner of this year’s edition of the hit reality series. In total,1,224 complained to Ofcom about goings on in the house.
ITV1’s This Morning is a newcomer to the top 10. Towards the end of August, Rylan Clark, who was co-presenting with Josie Gibson, shared his strong opinions on illegal immigration in the UK, which generated 713 Ofcom complaints. Later that day, Rylan Clark took to Instagram to release a statement explaining his stance.
At first, he said: “I find it absolutely insane that all these people are risking their lives coming across the Channel. And when they get here, it does seem, and I think this is why a lot of Labour voters as well are saying there’s something wrong, it feels like, ‘Welcome, come on in’. That’s the narrative we’re being fed.
“Here’s the iPad. Here’s the NHS in reception of your hotel. Here’s three meals a day. Here’s a games room in the hotel. Have a lovely time and welcome.”
Hours later, Rylan took to his Instagram where he wrote: “You can be pro immigration and against illegal routes. You can support trans people and have the utmost respect for women. You can be heterosexual and still support gay rights. The list continues. Stop with this putting everyone in a box exercise and maybe have conversations instead of shouting on twitter!”
Celebrity Big Brother has also received hundreds of complaints, just months after Coronation Street star Jack P Shepherd was voted the public’s favourite housemate (Image: Vianney Le Caer/REX/Shutterstock for Big Brother)
Other shows to make the top 10 complaints include Vanessa Feltz’ eponymous Channel 5 programme, a natural rival to Loose Women, thanks to its air time. The chat show received 1,986 complaints in total, whilst GB News’ Headliners notched up 1,347 and Today With Samantha Washington by Sky News received 1,270. Filling out the Top 10 was Martin Daubney (with Alex Armstrong) on GB News, which received 301 complaints from viewers.
The complaints come amid major budget cuts for ITV, which will bring about massive changes to its soaps and Daytime output for 2026.
Kevin Lygo, Managing Director of ITV’s Media and Entertainment Division, announced the big changes in May, and insisted that they will allow the company to ‘deliver’ to the audience whilst also investing in other genres.
He said: “Daytime is a really important part of what we do, and these scheduling and production changes will enable us to continue to deliver a schedule providing viewers with the news, debate and discussion they love from the presenters they know and trust as well generating savings which will allow us to reinvest across the programme budget in other genres.
“These changes also allow us to consolidate our news operations and expand our national, international and regional news output and to build upon our proud history of trusted journalism at a time when our viewers need accurate, unbiased news coverage more than ever.
“I recognise that our plans will have an impact on staff off-screen in our Daytime production teams.” He added: “We will work with ITV Studios and ITN as they manage these changes to produce the shows differently from next year, and support them through this transition.“Daytime has been a core element of ITV’s schedule for over 40 years and these changes will set ITV up to continue to bring viewers award-winning news, views and discussion as we enter our eighth decade.”
The sewing contest was on at 9pm on Tuesday (September 2), which meant it coincided with the first episode of the new series of the baking show on Channel 4, reports the Express. The culinary programme made its return at 8pm for a feature-length debut episode.
The clash saw many fans flock to social media to express their annoyance.
One viewer wrote on X: “Would be interested to see stats on how many viewers switch over from Bake Off on Channel 4 to BBC1 for Sewing Bee at 9! Who decided a b***** overlap was a good idea?”
Esme Young on The Great British Sewing Bee(Image: BBC)
Another viewer wrote, ” I’m Glad [GBBO] is back, but I wish it didn’t overlap with Sewing Bee.”
“UNACCEPTABLE OVERLAP,” vented someone else.
A third viewer commented: “I’m more annoyed about the clash of Bake Off and Sewing Bee.”
However, not all viewers were upset. One person shared: “Great British Bake Off followed by Sewing Bee!!! Life doesn’t get any better!”
Bake Off is back for a new series(Image: Channel 4)
Meanwhile, another said: “Great British Bake Off and Sewing Bee both in one night, Luvley Jubbly! Enjoy your evening, all.”
The Sewing Bee is in its eighth week, and the five surviving hopefuls embarked on a cinematic journey, with three tasks drawing inspiration from iconic film moments of yesteryear.
During the pattern round, judges Esme Young and Patrick Grant challenged the finalists to recreate the blazer sported by Tippi Hedren’s character in Alfred Hitchcock’s legendary thriller The Birds.
The latest series of Sewing Bee is in its eighth week(Image: BBC)
For the transformation task, the seamsters received tiebacks and crimson theatre drapes and were challenged to convert the material into spectacular ensembles worthy of a Tinseltown premiere.
During the made-to-measure portion of the show, the participants were required to craft an ensemble for a horror film character.
The Great British Sewing Bee airs on BBC One and Bake Off is on Channel 4.
After John’s brutal actions played out, fans soon took to X to complain.
One wrote: “Loveemmerdalebut this all seemed a bit much with the violence and the crossbow seemed in bad taste what with the recentreal lifetragedies.”
Another added: “@ofcom complaints incoming and this time you take action.”
A third said: “The writers have really crossed line bow and arrow after crossbow killings not right.”
Emmerdale icon set to quit the Dales days after co-star’s exit was confirmed and shock cheating plot
A fourth chimed in: “Isn’t this a tad violent for early evening.”
While a fifth remarked: “A bit distasteful isn’t it having a serial killer kill someone with a bow and arrow havent you got any compassion for a presenter who lost his entire family by a bow and Arrow in real life.”
The Sun previously revealed that Lawrence Robb, who played Mackenzie, had filmeddevastating murder scenesfor his character.
Ofcom complaints in soap
Soap viewers are no strangers to complaining to Ofcom when it comes to harrowing scenes.
Here are some of the most notable recent examples:
Vinny’s attack: Emmerdale received hundreds of complaints following Vinny Dingle facing a homophobic attack. Vinny realised that Mike, a man who he met on an online support forum, had a dark ulterior motive for befriending him, which lead to Vinny being attacked Viewers were left horrified by the distressing moment, with a total of 279 contacting Ofcom with their concerns.
Mick’s Corrie exit: Corrie’s killer villain Mick Michaelis bowed out earlier this year – but not before seeking revenge on former best mate Kit Green. He beat Kit up, putting him in hospital – with fans complaining over the grim scenes.
Tom King’s animal abuse: Emmerdale viewers were furious over harrowing scenes which saw villain Tom King harm his pet dog in an effort to bring his wife Belle Dingle (Eden Taylor-Draper) back under his control. He was seen injecting the dog, Piper, with an unknown substance.
Martin Fowler’s death: EastEnders viewers were shocked and heartbroken when Martin Fowler died in the soap’s 40th anniversary live episode – with many claiming they were ‘calling Ofcom’ after the distressing scenes.
A source said at the time: “The scenes are going to be really harrowing for fans to watch.
“Mackenzie has been in so many scrapes and dangerous positions but this time it looks like he’s bitten off more than he can chew.
“Viewers will be on the edges of their seats watching what happens.”
EastEnders has received a number of complaints from viewers after they aired one raunchy scene between Alfie and Kat Moon earlier this summer
The BBC has been hit with complaints over one raunchy EastEnders scene, which aired earlier this year. This summer, fans watched on as Alfie and Kat Moon tied the knot for the third time. Kat hoped to get a little bit of action before the big day, but was left disappointed when Alfie wasn’t up to it. It came after the character suffered from erectile dysfunction after undergoing treatment for prostate cancer.
Alfie and Kat’s scene received complaints from BBC viewers (Image: BBC)
However, Alfie later rejected Kat’s advances before things went any further, telling her he’d made them dinner. Kat seemed like she’d had enough as she asked Alfie: “How are we supposed to get married if you can’t even bear to touch me?”
She then stormed out of the house, later finding a porn site on the family laptop. It was later revealed that their son Tommy was the one watching porn, although viewers knew it was Joel who introduced him to the site.
Despite no action taking place, it’s been revealed that the BBC did receive complaints about the scene.
The BBC decided the complaint was ‘not upheld’(Image: BBC)
The broadcaster recently published its list of complaints, which showed a grievance for “inappropriate sexual content” during the episode which aired on June 10.
However, the BBC reviewed the complaint and decided it was “not upheld,” as the content was not inappropriate.
A trailer released by the BBC soap earlier today teased the first confrontation between the estranged mother and daughter duo, with Kat looking stunned as she comes face-to-face with Zoe for the first time.
Zoe made her shock return earlier this year but quickly left to go to Barcelona after a close run-in with Kat. Alfie then went to find her behind Kat’s back, but unfortunately came back alone.
Kat is still unaware that both Alfie and Stacey have been in contact with her daughter, but from the explosive new trailer, it looks like she may be about to find out very soon…
EastEnders airs Mondays to Thursdays at 7:30pm on BBC One and BBC iPlayer.
WASHINGTON — Alana Voechting, a 27-year-old nursing student, had never heard of Klarna when she noticed its bright pink logo while checking out at Sephora.com with $165 in skin care products.
Mounting medical debts from chronic health conditions left Voechting with money problems, so she was thrilled to learn the app would allow her to break the purchase price into four installments over six weeks — with no interest, fees or credit inquiries to ding her already subpar credit score.
“It’s like your brain thinks, ‘Oh, I’m getting this product for cheap,’ because you really only look at that first payment, and after that you kind of forget about it,” she said. “So psychologically, it feels like you’re spending so much less when you’re not.”
Soon Voechting began regularly using not just Klarna but also similar services, including Quadpay and Affirm, to buy makeup, clothing, airline tickets and expensive lounge wear she acknowledged she “would not have purchased otherwise.”
Voechting is one of millions of young Americans with scant or subprime credit histories who are using so-called buy-now-pay-later apps every month.
The smartphone-based services are an updated version of the old layaway plan, except users can do it all on their phones and — most appealingly — get their purchase immediately rather than having to wait until they’ve paid for it.
The companies act as intermediaries between retailers and consumers, making most of their profit by charging merchants 2% to 8% of the purchase price, similar to the retailer fees levied by credit card companies.
The apps are taking off among millennials and Generation Z consumers attracted by the ability to bypass traditional credit cards and still delay payments with no interest.
Retailers such as Macy’s and H&M have jumped to partner with the services, which soared in popularity during the COVID-19 pandemic. Roughly 42% of Americans report using the apps at least once, according to a Credit Karma survey from February.
U.S. regulators are taking a wait-and-see approach, saying they don’t want to stifle a new financial product that could help consumers who might otherwise fall into predatory lending schemes.
But regulators in Europe and Australia, where many of the companies first launched, are increasingly concerned the apps are extending credit irresponsibly.
Using celebrities such as A$AP Rocky and Keke Palmer to portray the services as a hip alternative to the “gotcha” fine print of credit cards, the apps could promote overborrowing in a generation already struggling with high debt and poor credit, consumer advocates warn.
And despite claims that users’ credit ratings won’t be affected and that there are no hidden fees, experts say consumers can still face late charges, overdraft fees and debt collection. Some apps, such as Quadpay, charge a $1 transaction fee on every payment made, regardless of the amount.
“It sounds too good to be true, and it is, in many ways, because there are perils for people who use this,” said Jamie Court, president of Consumer Watchdog.
The apps offer different repayment options, but the most common links to a user’s debit card and makes automatic withdrawals every two weeks. Problems quickly arise when there is not enough money in the account, potentially resulting in charges by both the user’s bank and the app.
Voechting said that for the most part she has been able to control her spending and keep track of when her payments will be withdrawn, a challenge when dealing with multiple purchases and multiple apps.
But this year, she missed a payment with Quadpay on a $120 order from Beautycounter because she failed to change her payment information in the app after receiving a new debit card.
Sixty days later, she was informed the installment would go to collections unless she paid off the full remaining balance of $54, plus a $10 late fee. Voechting promptly gathered the money, fearing more damage to her credit.
Services boast that users’ activity and debt are not regularly reported to major credit bureaus. That’s appealing to consumers under pressure or already cut off from traditional lenders.
But not reporting on-time payments also means that users don’t see their credit scores increase as they demonstrate a track record of responsible borrowing, a crucial hurdle for younger consumers.
And the apps may report missed or late payments for some payment plans, which can hurt users’ credit scores, according to a clause buried deep in terms and conditions agreements for Quadpay, Affirm and Klarna.
The Credit Karma survey found about 38% of buy-now-pay-later customers had missed at least one payment, and 72% of those users reported seeing their credit score drop afterward, though many factors can cause fluctuations.
Buy-now-pay-later users also don’t benefit from many protections applied to credit cards.
For instance, if a credit card company refuses to offer credit to a potential customer, it must disclose why the application was declined. No such rules apply to the apps, which authorize every purchase on a case-by-case basis. That means users have no assurance a transaction will be approved.
“They don’t know what the issue is,” said Angela Hunt, 31, of Hampton, Va., part of a Facebook group devoted to Klarna, in which members frequently complain they are denied approval for purchases in a seemingly random manner.
App users also don’t enjoy the same billing-dispute protections they would with other payment methods, so returning merchandise, resolving fraudulent charges and requesting refunds can be difficult.
In January, Brittany Conn, 30, was moving into a new apartment in Melbourne, Fla., and used Klarna on Wayfair to buy a bed frame, headboard and bookcase for $450.
The bookcase never arrived, so she reached out to Klarna to get a partial refund. Multiple agents promised a supervisor would contact her, but the call never came. When she tried to publicly request help on Klarna’s Facebook page, she said, her comments were deleted.
If Conn had made her purchase with a credit card, the lender would have been forced to respond immediately, launch an investigation and explain its final determination within two billing cycles. During the process, she would be entitled to withhold payment on the disputed amount.
It took Conn, who works in customer service, nearly two months and many emails and online chats to get her money back. She filed a complaint with the Better Business Bureau.
“It was just an uphill battle, just email after email and chat after chat, and it got to a point where my chats weren’t being answered anymore,” she said.
According to the Better Business Bureau, Klarna — the largest buy-now-pay-later app in the U.S. with 15 million customers in 2020 — received 676 complaints in the last 12 months.
Quadpay received 979. Affirm had 227, and Afterpay and Sezzle saw more than 100 complaints each.
By comparison, Discover, a well-established credit card brand with more than 55 million customers, saw 532 complaints with the Better Business Bureau in the same period.
The rise in users — and complaints — has brought more scrutiny to the apps.
Credit card giant Capital One barred its customers worldwide last year from linking its cards to fund buy-now-pay-later purchases, citing the lack of consumer protections.
Class-action lawsuits in California, Connecticut and New York allege plaintiffs suffered from large bank overdraft fees due to automatic withdrawals, undisclosed late fees and deceptive marketing.
Consumer complaints prompted regulators in other countries to crack down. Sweden enacted a law last year that bans online checkout portals from making the apps the default payment option.
Australian financial experts wrote a report in November that found 20% of app users surveyed “cut back on or went without essentials” to make their payments on time. The United Kingdom released a nearly 70-page report in February concluding that “urgent and timely” regulatory changes were needed.
U.S. regulators say they are aware of the services but are exercising caution.
“We’re really interested in use cases of buy-now-pay-later where perhaps a consumer that would otherwise go to a payday lender and pay a very high cost for a loan might be able to use it,” said John McNamara, principal assistant director of markets at the Consumer Financial Protection Bureau.
In July, the CFPB released a blog post titled “Should you buy now and pay later?” warning consumers that the apps can charge late fees, report to credit bureaus and do not offer the same protections as other credit products.
Laura Udis, who manages installment loan programs at the CFPB, said the apps are subject to the Dodd-Frank act, passed in 2010 after the subprime mortgage crisis to prevent unfair, deceptive and abusive practices by lenders. She said the law “should be flexible enough to apply to any particular credit situation, including new innovations like buy-now-pay-later.”
But the services have found loopholes in regulation.
For instance, the Truth in Lending Act, which requires lenders disclose the terms and costs of services, states that payment plans of fewer than five installments are not subject to ad disclosure requirements as long as they avoid certain terms.
Consumer advocates say that explains why many apps are structured as four installments. And the companies help merchants avoid terminology that would trigger greater disclosures.
Affirm offers its merchant partners a guide. Quadpay has a variety of promotions for merchants to download that won’t trigger disclosures.
An advertisement for Afterpay and United Kingdom-based retailer Boohoo at a company-sponsored party.
(Caroline McCredie / Getty Images )
An Affirm spokesperson said the company provides information to users at checkout, including disclosures that would be required by the Truth in Lending Act, to ensure customers are informed. A Quadpay spokesperson said the company makes “every effort to help consumers by providing fair, flexible and transparent payment terms.”
Ira Rheingold, executive director of the National Assn. of Consumer Advocates, said it may take time for regulators to sort out how lending laws apply to the services, and whether new ones are needed.
“I think there are different ways that regulators can deal with them,” he said. “And I think that there’s some places where they’ll be far behind and some places where they won’t be.”
Lawmakers show no signs of getting involved. Spokespeople for multiple congressional committees said they were not considering regulating the apps.
California’s regulators are among the few U.S. watchdogs that have taken substantive actions against the services. In 2019, the state’s Department of Business Oversight, now the Department of Financial Protection and Innovation, sued Sezzle,Afterpay,Quadpay and Klarna for making illegal loans.
Each of the companies ultimately settled and had to get licensed, refund fees collected from Californians and pay fines.
“Today, the buy-now-pay-later companies we license in California are required to take into consideration a borrower’s ability to repay the loan and are subject to strict rate and fee caps,” department spokesperson Maria Luisa Cesar said.
As regulators and lawmakers determine how best to keep up with the growth of the apps, their popularity endures. Voechting, Hunt and Conn all said they will continue to use them.
“It’s kind of nice to be able to say, ‘Oh, you know, I can’t afford to buy this right upfront, but I can split it up into four payments and afford it that way,’” Conn said.
Before the apps, Conn would spend weeks saving money for special purchases. The apps allow her to get products immediately.
The Wheel returned to screens on Saturday night with comedian Michael McIntyre back at the helm
BBC Michael McIntyre’s The Wheel sparks complaints as fans ‘can’t watch’ anymore
Viewers of Michael McIntyre‘s The Wheel were left underwhelmed by the latest episode of the BBC quiz show.
Saturday night (July 19) saw the return of the gameshow with comedian Michael McIntyre once again steering the ship.
A new group of celebrity experts, including Harry Redknapp, Carol Vorderman, Nick Grimshaw, Andi Oliver, Tom Read Wilson, Angela Scanlon, and Chunkz, joined him to assist contestants in their quest for a substantial cash prize.
Despite the star-studded lineup, fans quickly voiced their displeasure upon realising they were watching a repeat. One viewer vented on social media: “@BBCOne really going for it this Saturday night with 5 (FIVE) game shows back to back.”
The show returned to screens this weekend(Image: BBC)
Another expressed confusion: “Don’t understand why they repeat quiz shows.”, reports the Daily Record.
A third remarked: “As soon as we saw Angela’s topic we knew it was a repeat,” alluding to Angela’s speciality subject of ‘redheads’. Yet another commented: “Love the show even if it is a repeat.”
Some viewers also reported feeling queasy while tuning in. One person wrote: “Has anyone every got motion sickness on The Wheel whilst it’s spinning?” Another shared: “Can’t watch The Wheel on the BBC. It makes me feel dizzy and sick.”
Fans were not happy
However, there’s a silver lining for fans of the show, as a brand-new sixth series of Michael McIntyre’s The Wheel is set to air later this year.
In April, the BBC announced that it had commissioned two more series each of Michael McIntyre’s Big Show and Michael McIntyre’s The Wheel.
Michael McIntyre has expressed his delight over the success of his hit shows, stating: “I’m so proud of the success of both The Big Show and The Wheel. This will take the Big Show up to its 10th series, which is an amazing achievement for everyone involved.”
A new series is coming later this year (Image: (Image: BBC/Hungry Bear/Gary Moyes))
The comedian went on to say: “The Wheel was a show we made in lockdown while we couldn’t film the Big Show, but it’s become equally beloved.”
He also shared a humorous anecdote: “Someone came up to me recently while I was walking the dog and said they “loved The Big Wheel”, I have no idea whether they meant The Big Show, The Wheel or both shows, they may have just come from The London Eye”.
Watch Michael McIntyre’s The Wheel on BBC One and iPlayer.
Coronation Street’s Theo Silverton actor James Cartwright has teased ‘gripping’ and ‘thrilling’ storylines ahead on the ITV soap, as he hit back at viewer backlash
19:00, 18 Jun 2025Updated 19:07, 18 Jun 2025
One Coronation Street star has defended the ITV soap after claims from viewers it’s ‘too dark’(Image: ITV)
One Coronation Street star has defended the ITV soap after claims from viewers it’s “too dark”.
A string of exits and dramatic storylines have left many fans calling out the show, wanting more positive and happy episodes. Storylines have included the murders of PC Craig Tinker and teen Mason Radcliffe, Debbie Webster’s dementia diagnosis, a deadly blaze and two hostage situations, as well as a shooting.
While some fans are hooked on the drama, others have expressed their disapproval of the “dark” and sad storylines, wanting more humour. With a number of big exits having aired too, fans have shared concern online over the future of the soap.
But one star has hit back at claims the show needs to lighten up, teasing some “exciting” moments ahead. He also addressed his view on the show, explaining why the hard-hitting plots were necessary.
Telling viewers why they needed to stay tuned to Corrie, he hinted at some big scenes ahead. Speaking exclusively to The Mirror, he spilled: “There’s lots coming up. It’s gripping, it’s thrilling, it’s exciting. The dynamic is dramatic and so exciting.
“It’s funny, it’s charming, it’s witty. Don’t miss a single minute of any episode cos if you do, you’ll regret it and you’ll go to work and everyone will be like did you watch Corrie, and you didn’t. And they’ll go why did you do that? You should be watching!”
Coronation Street’s Theo Silverton actor James Cartwright has teased ‘gripping’ and ‘thrilling’ storylines ahead (Image: WireImage)
James also shared his thoughts on the edgier side of soaps, and praised the tough storylines amid fan backlash. He told us when asked about the exits and the issues some fans had with the storylines that “this is a soap”, and it’s what people want to see, “drama”.
Commenting that without such elements, surprises and twists and turns it could be “boring”, he said it wouldn’t be very entertaining if everyone was happy all the time, adding that a lot of the issue-led storylines reflect real life. James also spoke of his character Theo Silverton’s romance with Todd Grimshaw.
Amid Theo facing turmoil over his sexuality, finally able to be his true self after decades of hiding who he is, the character is finding things tough. With him and Todd also being targeted by a mystery person trying to split them up, with fans convinced it’s Theo’s daughter Millie behind it, James teased whether there could be happy times ahead for the couple.
Giving very little away, he told us: “I think Todd is great and I think Theo is wonderful, and they make a good couple. They have a fun time but relationships are never easy. There’s bumps but we want it. We want drama, it’s soap. We want chaos.”
James also shared his thoughts on the edgier side of soaps(Image: ITV)
Fans have their suspicions over who really set up a fake dating profile for Theo, with the plan being to split the couple up. Luckily for Theo his new flame Todd realised it wasn’t his profile and that someone was targeting them.
While Theo’s wife Danielle came under suspicion, she was believed by Theo when she protested her innocence. So who is targeting them and why? Taking to X, one viewer said: “It’s obviously Theo ’s daughter who set up that profile.”
Another fan agreed: “It’s obviously Theo’s daughter.” A third fan wrote: “I think it’s Theo’s daughter Millie that is sending the messages to try and split Todd and Theo up.”
The theory was shared by others too with one fan writing: “Millie put Theo’s pic on that dating app. Driving a wedge between him and Todd. Bit obvious.” A final theory said: “That defo has to be Theo ’s daughter Millie or ex wife Danielle who probably made that dating profile up to set up Theo.”
The Timothy Spall and Gwyneth Keyworth-fronted series has been hit with complaints just minutes in
08:46, 09 Jun 2025Updated 08:55, 09 Jun 2025
Death Valley faced a storm of criticism as viewers claimed to “switch off” just minutes into the third episode.
The six-part drama, which aired its third episode on Sunday, June 8, features Timothy Spall as John Chapel and Gwyneth Keyworth as DS Janie Mallowan delving into the mysterious demise of a best man, reports the Express.
However, despite attracting viewers’ eyes, it was for all the wrong reasons. Disgruntled fans didn’t hesitate to blast the show on social media, with one irate viewer proclaiming: “What on earth is this s***?” (sic)
“#DeathValley No wonder everyone is talking about it… It’s utter drivel and woke toboot. Refund the BBC if this is the best they can s**t out.” (sic)
Another disgruntled fan expressed their dismay: “Heard it was bad, but jeezo it’s horrendously bad. The lead lady is soooo irritating and the script is chronically unfunny. A new low for BBC Sunday night viewing, absolutely horrendous.”
Death Valley was swamped with complaints(Image: BBC)
Frustration peaked for some, prompting them to turn off their TVs, as one viewer confessed: “Caught up with #DeathValley on BBC1. I love stuff staring Timothy Spall but just had to turn off after a few minutes due to the awful co-star detective played by Gwyneth Keyworth shouting all the time. She must be one of the most annoying TV characters ever.”
Further amplifying the chorus of disapproval, another comment stated: “I’m on the third episode of “Death Valley” – I really gave it a try, but it really doesn’t get on me. I can’t stand the main characters, they are cringe… in general I really like those shows, but this I’ll skip and that Ludwig will return soon.”
One viewer was utterly unimpressed, venting on social media: “#DeathValley on BBC1 is one of the worst programmes I’ve ever sat through!”.
Timothy Spall and Gwyneth Keyworth star as John Chapel and DS Janie Mallowan(Image: BBC)
Nonetheless, despite some viewers knocking the series, others have expressed their enjoyment, with a fan sharing: “I know a lot of people seem to enjoy slagging off #DeathValley, and I admit that when I saw the initial trailer, I thought it looked poor.
“However, having binged the series the other day, I can quash my original reticence & say that I loved it. Daft, funny, cosy & Welsh.”
Another viewer chimed in with support: “Enjoying #DeathValley too. It’s Sunday night viewing and I remember ‘By the Sword Divided’ and ‘The Pallisers’ so this is quite fun.”
Despite the mixed reviews, Death Valley drew in nearly three million viewers on its debut(Image: BBC)
In spite of receiving a volley of criticism, Death Valley has shown impressive resilience in viewing figures, as disclosed by the BBC. The show’s inaugural episode, which premiered on 25 May, captivated a substantial audience of 2.9 million on BBC One.
This debut not only becomes the most viewed launch for a new BBC Scripted Comedy in the past five years but also eclipses Ludwig’s premiere last September, which attracted an audience of 2.8 million.
Complaints about substandard living conditions in social housing are now more than five times higher than they were five years ago, a new report says
Complaints about substandard living conditions in social housing in England are more than five times higher than five years ago, according to the housing watchdog.
Housing Ombudsman Richard Blakeway said there was an “imbalance of power” in the tenant-landlord relationship and poor housing conditions risks “simmering anger” turning into “social disquiet”.
He warned without change England risked the “managed decline” of social housing.
Asbestos, electrical and fire safety issues, pest control and leaks, damp and mould are among the complaints, the watchdog receives.
In its latest report, the Housing Ombudsman, which deals with disputes between residents and social housing landlords in England, said that the general condition of social housing – combined with the length of time it takes for repairs to be done – is leading to a breakdown in trust.
“You’ve got ageing homes and social housing, you’ve got rising costs around materials, for example, and you’ve got skills shortages,” said Mr Blakeway, who spoke to the BBC Radio 4’s Today programme.
“You put all that together and you end up with a perfect storm and that’s what’s presenting in our case work. That is not sustainable.”
He said tenants have “little say in the services they receive, however poor they are” and that this is leading to “growing frustration”.
While he acknowledged that social landlords are putting in “record amounts” for repairs and maintenance – £9bn between 2023 and 2024 – there had been historic underfunding in social housing.
He also said that while landlords have faced “funding uncertainties”, they needed to address their communication with tenants that sometimes “lacks dignity and respect”.
The BBC recently visited a social housing flat in London where one wall was so damp the paint came off when you touched it
According to the ombudsman’s report, there were 6,380 complaints investigated in the year to March 2025 – up from 1,111 in the year to March 2020.
Referring to English Housing Survey estimates, it also found that an estimated 1.5 million children in England live in a non-decent home in 2023, and 19% of those live in social housing.
The Housing Ombudsman is calling for a “transformative overhaul” of the current system, including an independent review of funding practices and the establishment of a “national tenant body” to “strengthen tenant voice and landlord accountability”.
That would be separate to the ombudsman, which has the power to order a landlord to apologise, carry out works or pay financial compensation.
“The human cost of poor living conditions is evident, with long-term impacts on community cohesion, educational attainment, public health, and economic productivity,” said Mr Blakeway.
“Without change we effectively risk the managed decline of one of the largest provisions of social housing in Europe, especially in areas of lowest affordability.
“It also risks the simmering anger at poor housing conditions becoming social disquiet.”
This is “neither fanciful nor alarmist”, he said, adding that tenant activism formed its roots decades ago in the 1960s, and referencing the ongoing “shock” over the Grenfell Tower fire and the death of two-year-old Awaab Ishak in recent years.
The 2017 tower block blaze which killed 72 people, and the death of Awaab in 2020, caused by prolonged exposure to mould in his home, have put the spotlight on housing standards and safety.
Rochdale Coroner’s Office
Awaab Ishak, 2, died because of mould at his Rochdale home in 2020
Housing campaigner Kwajo Tweneboa told the BBC that he was “shocked but not surprised” by the ombudsman’s report.
He pointed out that for complaints to reach the ombudsman, tenants will have to formally raised the issue with the landlord.
Mr Tweneboa said social housing residents he has spoken to say they feel they are not listened to and that the culture within housing organisations “just isn’t right”.
“They feel they are just a rental figure at the end of each month.”
“In some cases, residents are left to suffer for years,” Mr Tweneboa says, adding that he knows of instances in which families with children have to “defecate in bin bags, urinate in bottles because they’ve been without a toilet for months”.
The National Housing Federation, which represents England’s housing associations, said quality and safety of homes was their “top priority”, and the sector was spending record sums on repairs and maintenance.
Chief executive Kate Henderson said: “Crippling cuts to social housing over many years have exacerbated quality issues, as the ombudsman recognises, and only an increase in funding can address this over the long-term.”
Overcrowding is a “significant contributor” to issues such as damp and mould, she added.
In a statement, a Ministry of Housing spokesperson said: “Everyone deserves to live in a safe, secure home and despite the situation we have inherited, we are taking decisive action to make this a reality.”
“We will clamp down on damp, mould and other hazards in social homes by bringing in Awaab’s Law for the social rented sector from October, while we will also introduce a competence and conduct standard for the social rented sector to ensure staff have the right skills, knowledge and experience to do their jobs effectively.”
The latest season of Britain’s Got Talent has triggered a surge of complaints from fans. But judge Bruno Tonioli has recently spoken against the critics in a defiant move.
08:00, 24 May 2025Updated 08:08, 24 May 2025
Bruno Tonioli has issued a defiant response to the BGT criticism
Britain’s Got Talent recently attracted a series of complaints from viewers – but judge Bruno Tonioli has decided not to focus on the criticism and recommends critics “read a book.”
The final of the ITV programme airs on Saturday, May 31st – and judge Bruno Tonioli already knows who has stolen his heart. “We’ve had a variety of talent this year. The Blackouts are insane,” he says.
But it’s drag soprano Jasmine Rice who has his vote. He was so moved by her audition, he hit the Golden Buzzer. “That performance was absolutely incredible for me,” he says, “That was the most surprising, somebody that really rises to the occasion and exceeds all expectations.”
Jasmine, who spoke openly about the rejection she’s faced for performing in drag, struck a deep chord with Bruno, 69. “Being able to be calm and communicate a message without bitterness and with hope, determination – that’s very valid. I found those moments special.”
Still, BGT isn’t without its controversies. Auditions from stuntman Auzzy Blood and nudist Akira both drew Ofcom complaints earlier this year.
The semi-finals added more after Bao Cuong pulled hosts Ant & Dec on a motorbike using only his eyelids. But Bruno shrugs it off. “I don’t focus on the negative,” he says. “Social media? Forget it. ‘Life is too short,’ he adds, ‘Read a book!’”
He’s more concerned about the impact social media can have on younger generations. “If I had kids, I’d be petrified,” he says. “It’s an alternative universe. It can be fun, but we need strict guidelines, especially for children.”
“Shows give you a range of opinions,” he says. “I may have a certain angle but I never said I am absolutely right. I only point things out. That’s why the judges are there. The decision is ultimately made by the public.”
Still, he and Simon go way back. “We’ve been friends for 40 years,” Bruno says, brushing off any on-air tension. “When you’re on-screen, you play a role,” Bruno says. “We’re both very laid-back people, actually. He’s very easy-going. But on TV, you become an extension of yourself.”
That goes for Amanda and Alesha, too. He’s particularly fond of Amanda, whom he’s known for years, but his bond with Alesha also goes beyond BGT.
The pair first met when she competed on Strictly Come Dancing in 2007. Back then, Bruno was a judge on the BBC One staple. Alesha eventually joined him on the panel.
“Alesha was one of our best winners. We have the biggest giggles,” Bruno says. “Though I probably exhaust her – I’m always distracting her!”
What keeps Bruno grounded is his own past – he’s stood in the shoes of every hopeful auditioning. “I have done what they do. I have done auditions and failed them,” he says. “But you learn from your failures when you take it as a way of understanding what you should do to improve.”
Bruno says he’s shared decades of friendship with his BGT co-stars(Image: WireImage)
And he knows what it means to stand on the Royal Variety Performance stage – the prize waiting for this year’s winner plus £250,000 cash. “I’ve done it quite a few times over the years,” he says.
“Both as a choreographer and a performer.” He’s even had the chance to meet King Charles and Queen Camilla. “They’re both the most wonderful people,” Bruno says. “And she loves dancing. She has a really good sense of humour, there’s that twinkle in her eye that I find delicious. She’s cool!”
As the final looms, Bruno’s already feeling the heat – and the hilarity. This year’s top acts are a testament to BGT ’s chaotic charm: from LED dance crew The Blackouts to 11-year-old guitar prodigy Olly Pearson.
And when he’s not filming, Bruno enjoys gardening and cooking (Image: ITV)
Bruno’s energy remains undimmed. He’d even love to explore acting – ideally as a villain. “I’d love to do dramas because it’s another part of me,” he says.
“I’d love to play a real baddie. I love Guy Ritchie’s works, they’re brilliant and edgy. But I’m not one of those people that call their agent 25 times a day. I’ve never even had a PR or a social media manager!”
Off-screen, Bruno enjoys a quiet life. “Every Saturday, I’m in my garden. I love gardening, and I cook!” he says. But this Saturday, it’s all eyes on the BGT stage and with the knockout finalists vying for the crown, anything could happen. But who will win the nation’s heart?
Belgium has threatened to pull out of next year’s contest unless the current system – which is open to ‘manipulation’ – is changed
Some nations felt that Yuval Raphael, representing Israel, was helped to come 2nd by vote rigging(Image: Getty Images)
Big changes are expected to the Eurovision voting system next year after a string of complaints to organiser the European Broadcasting Union over potential vote-rigging. It comes after Israel finished in second place having won the public vote by a massive margin.
Several countries have now claimed that the current system, in which individuals can vote up to 20 times from one device, is open to “manipulation” and have demanded an investigation.
RTVE, Spain’s public broadcaster, and VRT, the Flemish public broadcasting company, are leading the drive for new rules, backed by Slovenia, Iceland, Portugal, Ireland, the Netherlands and Finland. It comes after Israel and Ukraine each won their semi-final, which are 100% decided by the public televote, with Israel then finishing second overall.
The EBU says it has taken the complaints about vote-rigging concerning Israel “seriously” and will investigate(Image: Getty Images)
Israeli contestant Yuval Raphael, a survivor of the 7 October attacks by Hamas, scored a total of 357 points to come runner-up with her song New Day Will Rise.
Belgium was so incensed by the way the votes stacked up, they announced an intention to pull out next year “unless the voting system at the contest changes”.
The nation called for an investigation after Israel received 12 points from the Belgian public despite getting zero from the jury, made up of music industry professionals. It was the same story for Spain and the UK, where the result was met with widespread surprise given the ongoing war in Gaza.
Flemish MP Katia Segers said: “A system in which everyone can cast up to 20 votes is a system that encourages manipulation. Whether this manipulation occurred in our country and all other participating and non-participating countries must be investigated.”
Spanish Prime Minister Pedro Sanchez has called for Israel to be excluded from the contest, as Russia has been, saying: “There can be no double standards.”
The EBU’s Martin Green gave assurance that the voting system used was “the most advanced in the world” but added: “We remain in constant contact with all participating broadcasters of the Eurovision Song Contest and take their concerns seriously.”
One UK source said a return to the juries having a 50/50 vote at the semi-final stage, alongside the public, was now a likely outcome, along with a reduction in the number of votes allowed from each device.
“They can’t continue with the fiasco of televoting in its current form,” they said. “The public are voting for political reasons and it makes a mockery of the ESC being a supposed music competition.
“Juries are clearly voting Israel down to try to avoid a politically-motivated win, which undermines the whole contest. It’s a shambles.”
Israel’s participation in this year’s Eurovision provoked an angry backlash, coming after weeks of humanitarian aid being denied in Gaza, leading to thousands of Palestinian deaths. Protestors threw paint and tried to storm the stage during Yuval’s performance in Basel, Switzerland.
An open letter denouncing Israel’s entry and calling for the country to be banned was signed by 4,000 musicians, artist and music industry professionals from five Nordic countries.
UK fans were dismayed after Remember Monday scored the dreaded ‘nul points’ in the public televote and finished in 19th place. Referring to the UK being one of the “big 5” nations which pay for the competition and in return are guaranteed a place in the final, one said: “It’s time to stop funding this total farce.”
Fresh figures from the Energy Ombudsman reveal that British Gas came out worst out of all energy companies in the UK.
The firm received 48 complaints per 100,000 domestic customers between October and December 2024 – the worst rate in the country.
With an estimated 7.5 million UK households on its books, that’s around 3,600 complaints officially accepted by the Ombudsman in just three months.
The stats reveal how many cases were accepted per 100,000 customers – giving a clearer picture of which firms are falling short.
Here’s how the rest stack up:
Scottish Power – 27.8 complaints per 100K (approx. 1,390 cases, based on 5 million customers)
EDF Energy – 26.6 per 100K (1,463 cases, 5.5 million customers)
OVO Energy – 26.4 per 100K (1,056 cases, 4 million customers)
Octopus Energy – 22.5 per 100K (1,643 cases, 7.3 million customers)
E.ON Next – 21.2 per 100K (1,060 cases, 5 million customers)
Utility Warehouse – 18.7 per 100K (187 cases, 1 million customers)
Utilita – 11.1 per 100K (approx. 89 cases, 800,000 customers)
Utilita and Utility Warehouse were the best of the bunch, with the lowest complaint rates – while Octopus Energy continued its strong customer service record with a below-average rate.
These figures show how many complaints were accepted by the ombudsman after customers failed to get a resolution directly from their supplier.
All energy firms have been contacted for comment.
OVERALL COMPLAINTS FALL – BUT THOUSANDS STILL STRUGGLING
Across the board, the number of energy disputes accepted by the Energy Ombudsman fell by 24% in 2024, down to 92,938 cases from 122,829 the year before.
That’s a positive step – but complaints are still a third higher than in 2021, showing many customers are still getting a raw deal.
From TV to energy… tips to save you money on 7 bills that are going up in April
The most common problem? Billing issues, which made up 58% of all cases.
Top gripes included:
Disputed gas or electricity usage
Incorrect account balances
Back-billing – with over 3,200 cases involving bills for energy used months or even years ago
CAN YOU CLAIM COMPENSATION?
If your energy firm hasn’t resolved your issue after eight weeks, or you’ve hit deadlock, you can raise it with the Energy Ombudsman – for free.
They can order suppliers to:
Refund money
Issue a written apology
Pay compensation
HOW MUCH COULD YOU SAVE IF YOU SWITCH TO A FIXED TARIFF?
Will Owen, energy expert at Uswitch.com, told The Sun:“Energy prices are predicted to fall in the coming months with the new price cap, but there are bigger savings to be made by switching to a fixed tariff now.
“The average household on a standard variable tariff could currently save around £332 versus the April price cap by switching to a fixed deal.
“Energy prices continue to be volatile, with cost-of-living pressures still squeezing households despite falling inflation rates.
“It only takes a few minutes to run a comparison and you may be surprised at how much you can save, compared to lingering on standard variable rates with your current supplier.”
Four ways to keep your energy bills low
Laura Court-Jones, Small Business Editor at Bionic shared her tips.
1. Turn your heating down by one degree
You probably won’t even notice this tiny temperature difference, but what you will notice is a saving on your energy bills as a result. Just taking your thermostat down a notch is a quick way to start saving fast. This one small action only takes seconds to carry out and could potentially slash your heating bills by £171.70.
2. Switch appliances and lights off
It sounds simple, but fully turning off appliances and lights that are not in use can reduce your energy bills, especially in winter. Turning off lights and appliances when they are not in use, can save you up to £20 a year on your energy bills
3. Install a smart meter
Smart meters are a great way to keep control over your energy use, largely because they allow you to see where and when your gas and electricity is being used.
4. Consider switching energy supplier
No matter how happy you are with your current energy supplier, they may not be providing you with the best deals, especially if you’ve let a fixed-rate contract expire without arranging a new one. If you haven’t browsed any alternative tariffs lately, then you may not be aware that there are better options out there.
MISSING OUT?
Shockingly, just 43% of customers are being properly signposted to the Ombudsman when they’re eligible – meaning thousands could be missing out on compensation.
Ed Dodman, chief ombudsman at Energy Ombudsman, said: “Our role is not just to fix problems – it’s to make the whole energy sector fairer and more transparent.
“While the fall in complaints is welcome, there’s still work to do. Every customer deserves to know their rights – and how to get the help they need.”
HOW TO COMPLAIN & GET WHAT YOU’RE OWED
Raise your issue directly with your energy supplier
If it’s unresolved after eight weeks, or you’ve reached deadlock, go to www.energyombudsman.org
You could get a refund, apology, or compensation – at no cost
TOP REASONS FOR COMPLAINTS
Disputed meter readings
Wrong balances
Backdated bills
Faulty smart meters
Rubbish customer service
If your provider is one of the worst offenders, it might be time to make a switch and save – especially if you’ve been overcharged or ignored.
OTHER ENERGY FIRM FAILINGS
Ofgem has collected more than £400million in payments since 2020 through its compliance and enforcement activities, with the money used to help struggling households with their bills.
Back in September, OVO Energy was forced to pay out £378,512 to 1,395 customers over the historic failings.
Impacted customers received around £271 on average.
Ofgem found OVO took too long to address the almost 1,400 customer complaints, in some cases taking up to 18 months.
It also delayed actioning Energy Ombudsman decisions when complaints were upheld, Ofgem said at the time.
The regulator said a review of the firm’s customer service standards and complaints-handling across the sector uncovered “severe weaknesses”, with customers facing long call waiting times and a high level of unanswered calls.
More than 500,000 customers were potentially affected, according to Ofgem.
When you make a complaint, make sure you follow this so they have the information they need to resolve the issue.
Simply explain what the problem is and what you want your supplier to do about it.
Check your energy supplier’s website for an explanation of how to launch a complaint.
Energy suppliers have eight weeks to respond and come to a decision.
If it doesn’t or you’re not happy with the response, you can take the firm to the Energy Ombudsman.
The Energy Ombudsman may be able to help if you have a complaint about an energy or communications provider.
Before you can submit your complaint to it, you must have logged a formal complaint with your provider and worked with the firm to resolve it.
You must also have received a so-called deadlock letter, where the provider refers your complaint to the Energy Ombudsman.
You can also complain if you haven’t had a satisfactory solution to your problem within eight weeks.
The Energy Ombudsman then bases its decision on the evidence you and the company submit.
If you choose to accept its decision, your supplier then has 28 days to comply.
The Ombudsman’s decisions are binding on the energy company.
If your supplier refuses to follow the instruction, the Ombudsman may get in touch with Ofgem to remedy the situation – but there’s no set period for escalating issues to the regulator and it’s not up to the customer.
If an individual chooses not to accept the Ombudsman’s final decision, they lose the right to the resolution offer.
Customers still have the right to take their complaint further through the courts.
But remember this can be a costly and lengthy exercise, so it’s worth thinking carefully before taking this step.
What energy bill help is available?
THERE’S a number of different ways to get help paying your energy bills if you’re struggling to get by.
If you fall into debt, you can always approach your supplier to see if they can put you on a repayment plan before putting you on a prepayment meter.
This involves paying off what you owe in instalments over a set period.
If your supplier offers you a repayment plan you don’t think you can afford, speak to them again to see if you can negotiate a better deal.
But eligibility criteria varies depending on the supplier and the amount you can get depends on your financial circumstances.
For example, British Gas or Scottish Gas customers struggling to pay their energy bills can get grants worth up to £2,000.
British Gas also offers help via its British Gas Energy Trust and Individuals Family Fund.
You don’t need to be a British Gas customer to apply for the second fund.
EDF, E.ON, Octopus Energy and Scottish Power all offer grants to struggling customers too.
Thousands of vulnerable households are missing out on extra help and protections by not signing up to the Priority Services Register (PSR).
The service helps support vulnerable households, such as those who are elderly or ill, and some of the perks include being given advance warning of blackouts, free gas safety checks and extra support if you’re struggling.
Get in touch with your energy firm to see if you can apply.
A survey of 19 airport hotel brands has revealed those at the top and bottom of the table when it comes to customer satisfaction and value for money – with one in particular proving to be a ‘disappointment’
Milo Boyd Digital Travel Editor and Commercial Content Lead
00:01, 16 May 2025
BLOC Hotel was named the worst in the Which? survey (Image: DAILY MIRROR)
Despite their handy proximity to the terminals, many airport hotel brands are failing to provide good value for money and quality food and drink, according to a new ranking of the best and worst in the country.
In a survey involving over 1,600 participants, 19 airport hotel chains were judged on aspects such as customer service, cleanliness and value for money. Which? also sent undercover inspectors to two of the listed hotels – DoubleTree by Hilton and Thistle – to see if their experiences matched the survey results.
DoubleTree by Hilton – with locations at Edinburgh Airport, London Heathrow, Manchester and Newcastle – was the most impressive to travellers. The chain bagged five stars for cleanliness, bed comfort and location, achieving an impressive overall customer score of 80 per cent.
On the other end of things, Bloc Hotel at Gatwick shows that proximity to a departure lounge does not mean everything. Depite being right next to the South Terminal check-in desks, it still scored poorly on the survey with 64% overall, earning a meagre two stars for value for money, bedrooms, bathrooms, and customer service.
Have you had a bad hotel stay and want to share your story? Email [email protected]
Double Tree by Hilton was top of the list(Image: Laser1987 via Getty Images)
The average price per night is £142. Guests complain about overpriced tiny rooms, some without windows, with one survey participant noting: “The room was too small for two people. The bed was against the wall, so one person had to wriggle out to use the loo. And the bathroom was a wetroom, so the toilet area flooded when you used the shower”.
A spokesperson for BLOC Hotel noted that the survey’s conclusions “are drawn from such a small and unrepresentative sample size – which seems to be just 42 reviews. At Bloc Gatwick, we achieve a customer service score of 91% across major platforms including Booking.com, Google, TripAdvisor, and Expedia, based on more than 8,000 verified reviews over the past 12 months.”
Contrastingly, the Mirror’s own travel editor, Nigel Thompson, stayed at BLOC Hotel and praised it thoroughly, awarding it a score of 9.5 out of 10.
Travelodge has emerged as the most affordable choice in a recent survey, boasting an average nightly rate of a mere £74. Despite its modest pricing, the hotel chain only managed to secure a customer satisfaction rate of 65 per cent, earning itself a middling three-star rating for most features like value for money and its bedrooms and bathrooms.
However, it fell short in the food and drink department, scraping by with just two stars. Dissatisfied guests didn’t mince their words, one commenting: “Most of the items on the menu were unavailable. What was available was clearly poor quality and microwaved.”
Strategically positioned near major UK airfields such as Cardiff Airport, Liverpool John Lennon Airport, and London City Airport, Travelodge still remains a convenient option.
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Which?’s incognito inspectors visited the DoubleTree by Hilton at Newcastle airport and gave it high marks. Highlights included warm cookies given to guests upon arrival, room service until the early hours, and a generous midday checkout time.
Guests can also enjoy a continental breakfast from as early as 4.30am. The inspectors also praised the spacious rooms, blackout curtains and plush king-size beds.
The Thistle in London Heathrow Terminal 5 was the second hotel to which Which? sent undercover inspectors. With a score of 72 per cent in the survey, Thistle received a Which? Great Value award. Despite its dated decor, the inspectors found the hotel clean and convenient, offering excellent deals for park and stay. The hotel had a fairly comfy bed and a decent shower, and is just a five-minute pod ride from the airport.
At just £78 with a buffet breakfast, it was considered a bargain. Thistle also has a hotel at London Luton Airport.
Travellers seeking an airport hotel are prioritising convenience for terminal access, with a whopping 87% in a consumer survey claiming it’s essential. Luckily, food is less of a big deal.
None of the hotels surveyed scooped up more than three stars for their culinary offerings. An individual recounting their airport hotel experience grumbled: “‘I ordered a sirloin steak and it was as tough as old boots. My wife ordered a pizza and it had to go back.”
Nonetheless, airport hotels are proving invaluable to passengers travelling by car. Special package deals coupling a one-night’s stay with extended holiday parking can be surprisingly economical.
For example, Thistle at Heathrow Terminal 5 offers secure, CCTV-monitored on-site parking. An August booking for a night plus seven days of parking is priced at £210—a savvy saving of £52 compared to booking a separate hotel room and opting for the adjacent official T5 Pod Parking.
