compensation

HUNDREDS of flights have been grounded across the UK following a major ATC failure.

Here is everything you need to know if your flight has been delayed or cancelled.

What is happening right now at UK airports?

Airports across the UK are experiencing huge delays and cancellations with passengers reporting being stuck parked at gates due to Air Traffic Control outages.

It comes after NATS experienced a technical issue just after 1pm today according to multiple sources, halting departures at UK airports.

NATS stated: “We have identified that the issue was in our flight processing system.

“Our engineers are on site and working urgently to resume normal operations as quickly as possible.

Read more on travel inspo

GO ON

All the little-known websites for cheap or FREE tickets to gigs, theatre & festivals

TRAVEL TIP

The £2.99 SIM hack that can save Brits HUNDREDS abroad

“We recognise the ongoing disruption to travel, for which we sincerely apologise.

“Flights are still departing and airspace is open, but recovery will take some time. We will provide further updates as soon as possible.

“Passengers should check the status of their flight with their airline. We will provide further updates as soon as we have confirmed information, at http://www.nats.aero and on X at @NATS.”

Are flights being affected?

Flights are being impacted across UK airports London Heathrow, London Gatwick and Manchester.

More than 50 flights departing London Heathrow have already been cancelled.

Manchester Airport has advised passengers to “check the latest status of their flight with their airline” amid the turmoil caused by the air traffic control failure.

The airport said it would “Continue to monitor the situation and share further updates as more information becomes available.”

At Luton Airport a Ryanair flight to Dublin scheduled to leave at 4.10PM is now estimated to leave at 7PM.

And a Jet2 flight to Alicante scheduled to leave at 4.25PM, is now estimated to leave at 6PM.

What are my rights if my flight is delayed or cancelled?

Airlines have a duty of care they must offer passengers affected by delays or cancellations.

The Civil Aviation Authority states: “If your flight is delayed, and UK261 applies to it, your airline must look after you while you are delayed.

“This includes providing you with food and drink based on how long your delay is, and accommodation if you are delayed overnight.”

If your airline doesn’t provide these and you end up paying for food, a hotel or transport yourself, keep all receipts so you can claim back reasonable expenses later.

If your flight is cancelled, they must also offer a refund or an alternative flight, even with another airline.

If you accept a refund, they no longer need to offer you any additional forms of care, such as hotels or food vouchers.

Can I claim compensation?

Airlines are not required to offer any compensation if the situation is deemed “extraordinary circumstances”.

This can mean anything out of the airline’s control like extreme weather – or air traffic control failures.

As a result, the current NATS technical outage is classed as an “extraordinary circumstance”.

In the last major NATS outage in 2023, travellers did not receive compensation.

The Civil Aviation Authority revealed that around 700,000 passengers were impacted by the last outage.

This included 300,000 people by cancellations, 95,000 by delays of over three hours and a further 300,000 by shorter delays.

Flight compensation rules

A look at your rights if a flight is delayed or cancelled, when your entitled to compensation and if your travel insurance can cover the costs.

What are my rights if my flight is cancelled or delayed?

Under UK law, airlines have to provide compensation if your flight arrives at its destination more than three hours late.

If you’re flying to or from the UK, your airline must let you choose a refund or an alternative flight.

You will be able to get your money back for the part of your ticket that you haven’t used yet.

So if you booked a return flight and the outbound leg is cancelled, you can get the full cost of the return ticket refunded.

But if travelling is essential, then your airline has to find you an alternative flight. This could even be with another airline.

When am I not entitled to compensation?

The airline doesn’t have to give you a refund if the flight was cancelled due to reasons beyond their control, such as extreme weather.

Disruptions caused by things like extreme weather, airport or air traffic control employee strikes or other ‘extraordinary circumstances’ are not eligible for compensation.

Some airlines may stretch the definition of “extraordinary circumstances” but you can challenge them through the aviation regulator the Civil Aviation Authority (CAA).

Will my insurance cover me if my flight is cancelled?

If you can’t claim compensation directly through the airline, your travel insurance may refund you.

Policies vary so you should check the small print, but a delay of eight to 12 hours will normally mean you qualify for some money from your insurer.

Remember to get written confirmation of your delay from the airport as your insurer will need proof.

If your flight is cancelled entirely, you’re unlikely to be covered by your insurance.

Moscow challenges Norway’s seizure of vessel, the Professor Molchanov, calling it an act of piracy.

Norway has seized a Russian ship in ⁠the Arctic to ⁠enforce a compensation claim by Ukrainian energy firm Naftogaz, linked to Russian asset seizures in Crimea.

Norway seized the ship on Wednesday, after Moscow failed to pay Naftogaz $4.22bn plus interest and legal costs to compensate for ⁠assets it seized in ⁠Crimea after a tribunal ruling at The Hague in 2023.

In a post on X, Naftogaz said the seizure made up “part of global efforts to enforce the arbitral award obtained by Naftogaz against the Russian Federation in connection with the unlawful expropriation of their assets in Crimea, which Russia illegally annexed in 2014”.

The vessel, the Professor Molchanov, was taken off the Norwegian Arctic archipelago of Svalbard after a 24-hour standoff with the Norwegian Coast Guard, according ⁠to Covington, the US law firm representing Naftogaz.⁠

Russian state news agency TASS quoted a Ministry of Foreign Affairs spokesperson as calling the Norwegian action “piracy”.

Alexei Chekunkov, Russia’s ⁠minister for the development of the Russian ⁠Far East and Arctic, ⁠said Moscow would challenge the ruling.

Chekunkov called Norway’s seizure of the Professor Molchanov “another ‌example of Western countries’ legal nihilism and lawlessness,” according to the ‌Interfax ‌news agency.

Naftogaz has been pursuing legal action against Russia since 2016 to seek compensation for the expropriation of its property in Crimea.

“Russia cannot evade responsibility simply by refusing to comply with an international arbitral award,” said Naftogaz Acting CEO Sergii Fedorenko.

“We will continue to pursue Russian assets around the world until the compensation ‌awarded ‌to Naftogaz and other Naftogaz Group companies is paid,” the Ukrainian company said.

Covington, the law firm, said it had been tracking the Professor Molchanov, a Russian-owned vessel that is used for commercial cruises, for months.

The ship was being used for commercial expedition cruises, including to Svalbard, according to the company.

Naftogaz said the passengers on board are being handled by Norwegian authorities.

Budget airline easyJet cancelled around 100 flights out of France last weekend with the possibility of further disruption this summer due to industrial action

Thousands of UK passengers are being urged to check if they are eligible for compensation after strikes by easyJet’s French cabin crew.

The budget airline cancelled around 100 flights out of France last weekend with the possibility of further disruption this summer. easyJet passengers flying through Paris, Nice, Bordeaux and Lyon are among those that have faced cancellations and delays.

Under EU regulation 261/2004, passengers can claim compensation if their flight is cancelled in certain circumstances. This can range from €125 (£106) to €600 (£513) – and this is per person.

How much money you are due depends on the length of the flight, plus how much notice you were given for the cancellation and the time of your alternative flight.

For example, if your flight distance was less than 1,500km and it was cancelled less than seven days before you were due to depart, you would be due €125 compensation if your rescheduled flight takes off more than one hour before your original flight, and arrives less than two hours after it.

You can find a full breakdown of the payouts below. But it is important to note that the airline normally only has to pay if it was their fault your flight was cancelled. This can include strikes involving an airline’s staff, including cabin crew, as this is deemed the responsibility of the airline.

Strikes outside of an airline’s control – such as air traffic control, airport security or baggage handlers – are seen as extreme circumstances, and would therefore be unlikely to qualify for compensation.

Consumer rights expert Martyn James said: “The strike compensation rules can seem a little confusing, but the rule of thumb is: if the staff work directly for the airline (cabin crew, pilots) then you should get compensation for delayed or cancelled flights.

“If the staff work as ground crew or for the airport, they don’t directly work for the airline, so the business can’t be considered to have ‘anticipated’ the situation and prevented it.

“Needless to say airlines don’t like this reading of the law. And in fact it was only clarified after they were taken to court by a disgruntled passenger.

“So remember to push back if they refuse your claim – or if they try to blame something else, like the weather or ground crew. As for a written response to your claim, especially if they turn it down.”

The flight you were on must have departed from a UK airport on any airline, or arrived at an airport in the UK on an EU or UK airline, or arrived at an airport in the EU on a UK airline.

If you believe you are entitled to compensation for a cancelled flight, you can make a complaint directly to your airline.

If the airline refuses to pay out, your next step should be to contact the relevant alternative dispute resolution (ADR) scheme.

Flight was cancelled between 7 and 14 days before departure

• Distance; Less than 1,500km – Rescheduled flight takes off more than two hours before your original flight, and arrives less than two hours after it – €125 compensation
• Distance; Less than 1,500km – Rescheduled flight takes off more than two hours before your original flight, and arrives more than two hours after it – €250 compensation
• Distance; Less than 1,500km – Rescheduled flight arrives more than four hours after your original flight – €250 compensation
• Distance; Between 1,500km and 3,500km – Rescheduled flight takes off more than two hours before your original flight, and arrives less than three hours after it – €200 compensation
• Distance; Between 1,500km and 3,500km – Rescheduled flight takes off more than two hours before your original flight, and arrives three to four hours after it – €400 compensation
• Distance; Between 1,500km and 3,500km – Rescheduled flight arrives more than four hours after your original flight – €400 compensation
• Distance; More than 3,500km – Rescheduled flight departs more than two hours before your original flight, and arrives less than four hours after it – €300 compensation
• Distance; More than 3,500km – Rescheduled flight arrives more than four hours after your original flight – €600 compensation

Flight was cancelled less than 7 days before departure

• Distance; Less than 1,500km – Rescheduled flight takes off more than one hour before your original flight, and arrives less than two hours after it – €125 compensation
• Distance; Less than 1,500km – Rescheduled flight arrives more than two hours after your original flight – €250 compensation
• Distance; Between 1,500km and 3,500km – Rescheduled flight departs more than one hour before your original flight, and arrives less than three hours after it – €200 compensation
• Distance; Between 1,500km and 3,500km – Rescheduled flight arrives more than three hours after your original flight – €400 compensation
• Distance; More than 3,500km – Rescheduled flight departs more than one hour before your original flight, and arrives less than four hours after it – €300 compensation
• Distance; More than 3,500km – Rescheduled flight arrives more than four hours after your original flight – €600 compensation